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SirPrinter
Posted - 2011.07.27 00:59:00 - [1]
 

I find it stupid that when you add a credit card to pay for one months game time the automatic renewal feature is checked active. Ive just had one of my accounts paid for when i only wanted one months time to sort it out. Now its taken another months time from the card.

The renewal feature should be disabled and unchecked UNTILL I ACTIVATE IT

tldr: ccp and bad business practises non-socker

Sassums
Gallente
Posted - 2011.07.27 01:04:00 - [2]
 

You apparently have not played other MMO's because that is how they all work.

Nykky Syxx
Posted - 2011.07.27 01:05:00 - [3]
 

I know rite? Same with my ISP, cell provider, sat tv provider, healthcare....oh wait

Tippia
Caldari
Sunshine and Lollipops
Posted - 2011.07.27 01:06:00 - [4]
 

…otherwise, it wouldn't be much of a subscription.

Tobias Arkah
British Space Corporation
Posted - 2011.07.27 01:08:00 - [5]
 

Originally by: Nykky Syxx
I know rite? Same with my ISP, cell provider, sat tv provider, healthcare....oh wait


EVE =/= real life utilities

Nykky Syxx
Posted - 2011.07.27 01:11:00 - [6]
 

Originally by: Tobias Arkah
Originally by: Nykky Syxx
I know rite? Same with my ISP, cell provider, sat tv provider, healthcare....oh wait


EVE =/= real life utilities


Obviously not, but much like real life utilities, they expect that you will continue your service unless you state otherwise.

Hoya en Marland
Posted - 2011.07.27 01:24:00 - [7]
 

Edited by: Hoya en Marland on 27/07/2011 01:25:59

Almost all gaming companies are doing this. Why? Might sound odd, I know, but fact is: pretty large percent of ex-players are actually forgetting to cancel their subscriptions after they quit the game, and notice that money is still disappearing from their bank account only after several months. Or never. It's a dirty small trick, but it works.

True story.

Misanth
RABBLE RABBLE RABBLE
Posted - 2011.07.27 01:25:00 - [8]
 

Originally by: Tippia
…otherwise, it wouldn't be much of a subscription.


There's no use making sense on these forums, go back to trolling, you.

Tippia
Caldari
Sunshine and Lollipops
Posted - 2011.07.27 01:29:00 - [9]
 

Originally by: Misanth
There's no use making sense on these forums, go back to trolling, you.
It's hard to go “back” to where you've never been…

SirPrinter
Posted - 2011.07.27 01:31:00 - [10]
 

Originally by: Hoya en Marland
Edited by: Hoya en Marland on 27/07/2011 01:25:59

Almost all gaming companies are doing this. Why? Might sound odd, I know, but fact is: pretty large percent of ex-players are actually forgetting to cancel their subscriptions after they quit the game, and notice that money is still disappearing from their bank account only after several months. Or never. It's a dirty small trick, but it works.

True story.


THIS

Digital Messiah
Gallente
N7 Corporation
PandaMonium.
Posted - 2011.07.27 01:45:00 - [11]
 

Originally by: SirPrinter
Originally by: Hoya en Marland
Edited by: Hoya en Marland on 27/07/2011 01:25:59

Almost all gaming companies are doing this. Why? Might sound odd, I know, but fact is: pretty large percent of ex-players are actually forgetting to cancel their subscriptions after they quit the game, and notice that money is still disappearing from their bank account only after several months. Or never. It's a dirty small trick, but it works.

True story.


THIS
Guess what! You can pay for your sub and then cancel after it clears. Or use a plex. Or a personalized paypal account... the list goes on. Who cares?

Montevius Williams
Gallente
Posted - 2011.07.27 01:46:00 - [12]
 

Originally by: SirPrinter
Originally by: Hoya en Marland
Edited by: Hoya en Marland on 27/07/2011 01:25:59

Almost all gaming companies are doing this. Why? Might sound odd, I know, but fact is: pretty large percent of ex-players are actually forgetting to cancel their subscriptions after they quit the game, and notice that money is still disappearing from their bank account only after several months. Or never. It's a dirty small trick, but it works.

True story.


THIS


Why is this a trick? If you quit the game, cancel your sub. Simple as that. If you forget to, CCP or ANY company for that matter is not going to stop charging just becasue you quit the game and "forgot" to cancel your sub. Thats bad business. You not Canceling YOUR subscription is your fault, not CCP.

I mean, DIrectv isnt going to stop charging you just because you decide you want to watch Netflix all day so you stop watching Directv. You're still gonna get chanrged month over month until you call them and say cancel my account. Same with CCP.

Kais N'ktal
Caldari
Ordos Humanitas
Tactical Narcotics Team
Posted - 2011.07.27 02:12:00 - [13]
 

Everyone complaining about this is either a child or does not know how most businesses work.

1: It's in the EULA
2: Most companies that provide an ongoing service will always charge a credit card until it the service is requested to be ceased
3: If you want to pay by the month then buy PLEX (it's there for a reason) or get a paypal account.

It's not hard to do, you are just being lazy and want to complain, in the time it took you to make this thread you could have signed up for a paypal account and be on your way to getting PLEX instead of monthly bills.

Again, most companies do this and coming from one that does I tire of hearing customers complain about it. It is ALWAYS in your contract and ALWAYS in your agreement when you sign up so you have no rights to complain because YOU didn't take the time to look through what you were agreeing to.

Suck it up buttercup, that's the way the world works.

Jon Ferguson
JC Ferguson and Son Ltd
Ferguson Alliance
Posted - 2011.07.27 02:29:00 - [14]
 

Originally by: SirPrinter
I find it stupid that when you add a credit card to pay for one months game time the automatic renewal feature is checked active. Ive just had one of my accounts paid for when i only wanted one months time to sort it out. Now its taken another months time from the card.

The renewal feature should be disabled and unchecked UNTILL I ACTIVATE IT

tldr: ccp and bad business practises non-socker


I am truly socked.

Or maybe hosed.

Please choose from the several valid criticisms of CCP, not this one. Thank-you. (It's not the commonplace garden-variety unethical behavior you'll find in most businesses that we're concerned about.)

Akita T
Caldari Navy Volunteer Task Force
Posted - 2011.07.27 02:41:00 - [15]
 

Originally by: SirPrinter
The renewal feature should be disabled and unchecked UNTILL I ACTIVATE IT

FAR more people continue with at least a second month sub after having paid one month than people who only play one month.
As such, the "default recurring" option is the most sane option, when available.

Since renewal feature can be disabled BY YOU with just a couple additional clicks immediately after entering the CC details, I can't see what all the damned fuss is about.

Breaker77
Gallente
Reclamation Industries
Posted - 2011.07.27 02:53:00 - [16]
 

Originally by: Akita T

Since renewal feature can be disabled BY YOU with just a couple additional clicks immediately after entering the CC details, I can't see what all the damned fuss is about.


The fuss is about people who are too stupid to discontinue the renewal feature.

It's not CCPs fault they are too stupid to know what they are doing when it's right there in front of them.


Col Crunch
Caldari
Industrial Guardians of New Eden
New Eden's Industrial Alliance
Posted - 2011.07.27 04:23:00 - [17]
 

Originally by: SirPrinter
I find it stupid that when you add a credit card to pay for one months game time the automatic renewal feature is checked active. Ive just had one of my accounts paid for when i only wanted one months time to sort it out. Now its taken another months time from the card.

The renewal feature should be disabled and unchecked UNTILL I ACTIVATE IT

tldr: ccp and bad business practises non-socker


This is not a bad practise, it is good practise. All this shows is financial irresponsibility on your behalf. Do you not read all areas of a website you are about to put credit card information into? Information that put in the wrong place can land you broke and/or in debt for life.

Eian
Caldari
Deep Core Mining Inc.
Posted - 2011.07.27 04:26:00 - [18]
 

Originally by: Sassums
You apparently have not played other MMO's because that is how they all work.



He apparently hasn't stepped outside his house since 1970. He can't be this stupid. I will not let my mind try to come to terms with this level of idiocy.

Fix Lag
Posted - 2011.07.27 04:27:00 - [19]
 

At least CCP's not as bad about it as Microsoft. To unsubscribe from Xbox Live now, you have to spend 35 minutes on the phone with them. Because they "couldn't get the unsubscribe button to work properly in all cases."

Kehro Urgus
Gallente
Aliastra
Posted - 2011.07.27 07:18:00 - [20]
 

Originally by: Sassums
You apparently have not played other MMO's because that is how they all work.


Or you could be like the crooks at EA with UO. If you cancel your subscription you lose the time you've already paid for.Evil or Very Mad

Othran
Brutor Tribe
Posted - 2011.07.27 08:12:00 - [21]
 

Edited by: Othran on 27/07/2011 08:16:25
Little snippet of info regarding auto renewals :

In the UK its called a continuous credit authority and its one of the worst things you can do I'm afraid.

Assuming that you are paying with a CREDIT card rather than a DEBIT card then there is no mechanism whereby your card issuer can cancel the authority. If the payee (CCP in this case) chooses to continue to charge your card when you've asked them to stop then you have no option other than to cancel the credit card completely and seek redress in court. Your card issuer will tell you that it is a matter for you and the payee ONLY - and sadly they are right in this case.

Now I'm sure lots of people are going to start shouting about chargebacks. I'm afraid that if its a continual credit authority (ie you pay every month/three months/year automatically) then you cannot chargeback - you can jump up and down screaming if you want but you CANNOT chargeback a CCA. You WILL have to take the matter to court - small claims track usually - as CCAs are specifically excluded from consumer credit legislation. Legislation in most of the EU is broadly similar to the UK, but in general gives even less rights than the UK does. YMMV depending on country.

Reason I know this is because I had to take the AA (Automobile Association) to court to recover money wrongly taken from a cancelled CCA.

Best idea for UK peeps is to never let your sub auto-renew. Always do it manually.

I doubt CCP are the sort of company who'd do this, but then again I thought the AA were OK until they got bought by a hedge fund (asset stripping scum) so you can never tell.....

Edit - in theory, provided you have documentary proof that you cancelled the CCA and complied with the payees T&Cs, then you may be able to recover the money via a chargeback. In practice it simply doesn't happen as in most cases you can't prove anything happened at the time you claim.

Xinlisupreme
Posted - 2011.07.27 08:23:00 - [22]
 

If CCP doesn't do this there'll be threads like this saying: "OMG WHY WAS MY SUBSCRIPTION CANCELLED? I DIDN'T WANT THIS! CAN'T YOU MAKE IT EXTEND AUTOMATICALLY?"

Yes, you sound exacty like that whiny *****.

certayne
Minmatar
My Little Cynos
Posted - 2011.07.27 09:09:00 - [23]
 

Originally by: Xinlisupreme
If CCP doesn't do this there'll be threads like this saying: "OMG WHY WAS MY SUBSCRIPTION CANCELLED? I DIDN'T WANT THIS! CAN'T YOU MAKE IT EXTEND AUTOMATICALLY?"

Yes, you sound exacty like that whiny *****.

Check box option would be nice however. Auto renew? [YES]

Black Dranzer
Caldari
Posted - 2011.07.27 09:14:00 - [24]
 

Because CCP likes money.

Miilla
Minmatar
Hulkageddon Orphanage
Posted - 2011.07.27 09:38:00 - [25]
 

Edited by: Miilla on 27/07/2011 09:40:01

CCP should allow us to pay via a payment service for CC's then we can just authorize as many months as we decide. No rolling subs no nothing, WE are in control then of our payments, as it should be.

Also by using a payment provider service, they won't need to store our CC details at their end, just the payment authorization details. Safer for us / and them.


Petition them to remove your CC details, cancelling will not remove them.

Then pay by PLEX. use the old money paid for eve, do not give them new revenue via subscriptions.

You can always dispute it at the bank, get a charge back, but say bye bye to your account as CCP do the revenge thing by deleteing your account if you charge back.


Naran Eto
Posted - 2011.07.27 10:09:00 - [26]
 

Originally by: SirPrinter
I find it stupid that when you add a credit card to pay for one months game time the automatic renewal feature is checked active. Ive just had one of my accounts paid for when i only wanted one months time to sort it out. Now its taken another months time from the card.

The renewal feature should be disabled and unchecked UNTILL I ACTIVATE IT

tldr: ccp and bad business practises non-socker


Because you are not paying for a month, you are activating a subscription. It's the same in every MMO.

CCP Guard


C C P
C C P Alliance
Posted - 2011.07.27 10:23:00 - [27]
 

If you're ever billed for time you didn't intend to pay for and don't intend to make use of, we'll refund your money. Because that's how we (bank)roll.

A smiling Billing GM is never more than a petition away.

Naran Eto
Posted - 2011.07.27 10:37:00 - [28]
 

Originally by: CCP Guard
If you're ever billed for time you didn't intend to pay for and don't intend to make use of, we'll refund your money. Because that's how we (bank)roll.

A smiling Billing GM is never more than a petition away.


You forgot the bit that says "unless you have logged a character on that account into the game during the period you wish refunded" :p

Griselllda Blanco
Disco Deviants
Posted - 2011.07.27 10:45:00 - [29]
 

Originally by: CCP Guard
If you're ever billed for time you didn't intend to pay for and don't intend to make use of, we'll refund your money. Because that's how we (bank)roll.

A smiling Billing GM is never more than a petition away.


Confirming this. I had a power of 2 account which auto renewed for 6 months. I petitioned and CCP refunded the money.

Naran Eto
Posted - 2011.07.27 10:50:00 - [30]
 

Originally by: Griselllda Blanco
Originally by: CCP Guard
If you're ever billed for time you didn't intend to pay for and don't intend to make use of, we'll refund your money. Because that's how we (bank)roll.

A smiling Billing GM is never more than a petition away.


Confirming this. I had a power of 2 account which auto renewed for 6 months. I petitioned and CCP refunded the money.


What's a power of 2 account? i've heard vague references to it but never seen any details


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