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blankseplocked Black box instead of item image
 
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Vewen Sinulf
Posted - 2011.07.21 15:12:00 - [1]
 

Hi, since the patch upgrade I often see a black box instead of for example a target or my gun icon shooting it. The black box is also shown instead of the item in the hangar and cargo bay.

I have already reset the cache but this didn't fix the issue.

Please fix.

CCP Sputnik


C C P
C C P Alliance
Posted - 2011.07.21 15:55:00 - [2]
 

Originally by: Vewen Sinulf
I have already reset the cache but this didn't fix the issue.


Cleaning of the cache should have fixed it, can you describe to me how you cleaned your cache step by step?

Vewen Sinulf
Posted - 2011.07.21 17:47:00 - [3]
 

Pressed ESC
Goto Reset Settings
Press Reset all cache files
Client restarted.

Jadok Vokan
Posted - 2011.07.21 19:10:00 - [4]
 

I am having the same issue. For me this started this morning, immediately following the client update. I have also reset my cache and it seemed to take some time to reload many of the icons (so I suspect the reset worked as it was rebuilding its cache).

However there are still the same black exclamation mark icons even after clearing the cache. Browsing through the market (and through my own fittings and ships) it seems like the problem is specifically localized to turret-type weapons and their blueprints.

Specifically, all of the following groups are showing up with black exclamation mark icons:

Laser turrets (beam and pulse, all sizes)
Hybrid turrets (rail and blaster, all sizes)
Projectile turrets (arty and auto, all sizes)
Mining lasers (including harvesters and strip miners)
Blueprints for any of the above equipment

Interesting to note that some other groups are working perfectly and have their normal icons:

Missile launchers and missiles (all sizes and types work fine)
Ammo for all of the turrets
Weapon upgrades
Tracking computers/links and scripts

Haven't found a solution yet.

Havok Taurog
Posted - 2011.07.22 03:35:00 - [5]
 

Edited by: Havok Taurog on 22/07/2011 03:42:49
Having the same problem here. Many items are showing up either missing icon or a black box with a "!" in the middle. I have gone into options and cleared my cache many times and sometimes it fixes certain items but then other items still show missing icons.

Also ships icons are not showing up either.

CCP Vertex


C C P
C C P Alliance
Posted - 2011.07.22 12:10:00 - [6]
 

Can you please report what driver version you have and if it is old visit the appropriate link below to update your drivers:

AMD: http://support.amd.com/us/gpudownload/Pages/index.aspx

NVIDIA: http://www.nvidia.com/Download/index.aspx?lang=en-us

We are currently looking into this issue but have yet been able to reproduce it so any further information would be greatly appreciated.

Jadok Vokan
Posted - 2011.07.22 14:27:00 - [7]
 

Just an update on this, as of this morning the issue appears to have resolved itself. I'm getting all the icons loading again now. Didn't even need to reset cache, they just started loading after I logged in.

Gwen Ambraelle
Posted - 2011.07.22 14:28:00 - [8]
 

Edited by: Gwen Ambraelle on 22/07/2011 14:33:01
Edited by: Gwen Ambraelle on 22/07/2011 14:30:46
Edited by: Gwen Ambraelle on 22/07/2011 14:28:44
Originally by: Jadok Vokan
I am having the same issue. For me this started this morning, immediately following the client update. I have also reset my cache and it seemed to take some time to reload many of the icons (so I suspect the reset worked as it was rebuilding its cache).

However there are still the same black exclamation mark icons even after clearing the cache. Browsing through the market (and through my own fittings and ships) it seems like the problem is specifically localized to turret-type weapons and their blueprints.

Specifically, all of the following groups are showing up with black exclamation mark icons:

Laser turrets (beam and pulse, all sizes)
Hybrid turrets (rail and blaster, all sizes)
Projectile turrets (arty and auto, all sizes)
Mining lasers (including harvesters and strip miners)
Blueprints for any of the above equipment

Interesting to note that some other groups are working perfectly and have their normal icons:

Missile launchers and missiles (all sizes and types work fine)
Ammo for all of the turrets
Weapon upgrades
Tracking computers/links and scripts

Haven't found a solution yet.


Seeing the same thing here. Only an issue after the new update. Have cleared the cache and restart the client 3 or times now, still getting "black !" icons.

Win 7 pro, GeForce GTX 580, Driver 275.33

CCP Vertex


C C P
C C P Alliance
Posted - 2011.07.22 14:57:00 - [9]
 

Originally by: Gwen Ambraelle
Edited by: Gwen Ambraelle on 22/07/2011 14:33:01

Seeing the same thing here. Only an issue after the new update. Have cleared the cache and restart the client 3 or times now, still getting "black !" icons.

Win 7 pro, GeForce GTX 580, Driver 275.33


Hi Gwen, could you please file a bug report with a logserver report attached. You can find information on how to run/save a logserver report by going here: http://wiki.eveonline.com/en/wiki/Log_Server

Once you have logserver running, log into the client, open the window where you get the missing icons and once the exclamation mark is shown you can close the client, save the logs and file the bug report.

Once filed please post here to let me know so I can take a look immediately.

Jadok Vokan
Posted - 2011.07.22 14:58:00 - [10]
 

Edited by: Jadok Vokan on 22/07/2011 14:59:36
After some further investigation it seems that relogging without clearing the cache seems to be what fixed it for me. Here's specifically what I did:

Cleared cache, restarted client
Logged in, black ! icons were back on all the affected items.
Logged out without clearing cache
Logged back in again
Immediately opened market (with "only show available" unchecked) and started browsing through the categories for all the affected items, they all loaded this time.

Not sure if you have to immediately open the market, but that's what worked for me. The only items this is not working for are items that are not available in the market, like Civilian Salvager which still has a black icon for me. So the probably isn't totally resolved, but this seems like a usable workaround for now. Hope it works for others as well.

Jadok Vokan
Posted - 2011.07.22 15:41:00 - [11]
 

Hi Vertex,

I sent a bug report, #115077. Tried to keep the log file size down by restricting the issue to a single icon (Civilian Salvager in this case) and by clearing the log just before I logged in and ending it after I reproduced the issue.

There is an interesting Exception in there relating to the civilian salvager, but if you'd like a full log let me know.

CCP Vertex


C C P
C C P Alliance
Posted - 2011.07.22 16:31:00 - [12]
 

Hi all, we believe we've isolated the cause of the issue and we'd like to how many of you have the 'Civilian Salvager' turret amongst the other icons that arent rendering?

Alize Mimieux
Posted - 2011.07.22 17:53:00 - [13]
 

Edited by: Alize Mimieux on 22/07/2011 21:22:19
Originally by: CCP Vertex
Hi all, we believe we've isolated the cause of the issue and we'd like to how many of you have the 'Civilian Salvager' turret amongst the other icons that arent rendering?


Yes, my 'Civilian Salvager' is not rendering along with a slew of other fitting and ship icons.

Clearing the cache, reinstalling the game, and updating my ATI drivers DID NOT work.

Havok Taurog
Posted - 2011.07.22 22:45:00 - [14]
 

I have a civilian salvager and it shows a black box as well as other icons.

Sennex Ulanti
Posted - 2011.07.23 04:11:00 - [15]
 

I do not have a Civilian Salvager, and its happening for me on Random items in Ship container, Station Containers, and NPC's in Deadspace

Idyllen Storm
Posted - 2011.07.23 04:26:00 - [16]
 

Same issue, started when I picked up a civilian salvager on my new account in the tutorial.

Effected several other items, reset the cache and all items are now fine, except the salvager which continues to display the black box with exclamation mark

Kelna Maya
Posted - 2011.07.23 13:34:00 - [17]
 

Edited by: Kelna Maya on 23/07/2011 13:35:17
The Civilian Salvager is consistently not showing up; when it first loads it is just the grey icon box; after multiple cache clears using only 1 client; it seems as if after the Civ salvager's icon attempts to load other icons have fail to load at all...

ps. after initial clear; client always crashes the first time while loading local portrait icons

Kelna Maya
Posted - 2011.07.23 14:10:00 - [18]
 

I salvaged all my civ salvagers and relogged; my other icons now load

Virto Nex
Minmatar
EVE University
Ivy League
Posted - 2011.07.23 21:22:00 - [19]
 

Same thing happening to me. Civilian salvager, anything I target and any module i use on the target shows up as the "black !", also it everything in my hanger seems to randomly get the same !, I've cleared the cache both in game and manually, I've made sure I've got the most updated drivers as well.

Cecil Montague
Minmatar
The-Forsaken
The Forsaken.
Posted - 2011.07.24 17:15:00 - [20]
 

Had the same thing happen to one of my new alts when she got the Civ salvager in the tutorial. I can confirm that reprocessing the salvager then relogging solved the issue for me.

Asta Ddu
Minmatar
Posted - 2011.07.24 20:11:00 - [21]
 

Edited by: Asta Ddu on 24/07/2011 20:14:48
Same - no Civi salvager icon rendering, had the issue with the ! last night.

Detroit Diesel
Posted - 2011.07.24 20:49:00 - [22]
 

Getting the same thing on my end. Quite a few module icon show up as a black box with a "!" in the center. Cleared the cache, didn't fix the issue. Logging out and back back clears some but not all and new modules obtained do the same thing. I am running the latest Nvidia driver available.

Processor Intel(R) Core(TM) i7 CPU 970 @ 3.20GHz 7.8 5.9
Determined by lowest subscore

Memory (RAM) 12.0 GB 7.8
Graphics NVIDIA GeForce GTX 580 7.9
Gaming graphics 4095 MB Total available graphics memory 7.9
Primary hard disk 497GB Free (559GB Total) 5.9
Windows 7 Home Premium

System
--------------------------------------------------------------------------------

Manufacturer OEM
Model OEM
Total amount of system memory 12.0 GB RAM
System type 64-bit operating system
Number of processor cores 6

Storage
--------------------------------------------------------------------------------

Total size of hard disk(s) 559 GB
Disk partition (C:) 497 GB Free (559 GB Total)
Media drive (D:) CD/DVD

Graphics
--------------------------------------------------------------------------------

Display adapter type NVIDIA GeForce GTX 580
Total available graphics memory 4095 MB
Dedicated graphics memory 3072 MB
Dedicated system memory 0 MB
Shared system memory 1023 MB
Display adapter driver version 8.17.12.7533
Primary monitor resolution 1920x1080
DirectX version DirectX 10

Network
--------------------------------------------------------------------------------

Network Adapter Realtek PCIe GBE Family Controller


Khaji'un Noyakin
Posted - 2011.07.24 22:35:00 - [23]
 

Originally by: CCP Vertex
Hi all, we believe we've isolated the cause of the issue and we'd like to how many of you have the 'Civilian Salvager' turret amongst the other icons that arent rendering?


Yep, I can confirm that it actually starts with this one in my case. It has a black image, but without the exclamation mark.

I also suffer from this issue and get black icons with exclamation marks all over with all kinds of icons. In my case however, I can do whatever it is I want (clear cache, manually delete the whole cache and settings directory), I keep getting black icons.

Vewen Sinulf
Posted - 2011.07.25 06:20:00 - [24]
 

I'v gone through all my icons and indeed it seems as most have been resolved and only the civilian salvager is still showing the black box.

I have an NVIDIA GeForce GTS 240

Vewen Sinulf
Posted - 2011.07.28 05:45:00 - [25]
 

Hello CCP,

can we get an update on this issue to know if the resolution is going to come soon?

Thanks

Gelt Thorne
Posted - 2011.07.28 20:19:00 - [26]
 

Same problem

Ship Icons, Turret Icons, Containers

Certainly more than just the civilian salvager (which is also borked)

Repair, clean cache, uninstall, reinstall, drivers. NADA

Seygrath
Posted - 2011.07.29 23:18:00 - [27]
 

My personal workaround was to reprocess all civilian salvagers, relog and all items displayed correctly again.

Djadoor Noctis
Posted - 2011.07.30 20:49:00 - [28]
 

Originally by: Seygrath
My personal workaround was to reprocess all civilian salvagers, relog and all items displayed correctly again.


Agreed, worked for me as well. Other icons have been affected before removng the Civilian Salvager. Also noticed that the turret preview itself, the animated one, u know, didn't work for them.

Loka Bizanoka
Posted - 2011.07.31 13:25:00 - [29]
 

This is very strange, never had any problems even after all the patches and suddenly there it was, the black box problem.
It certainly has something to do with the Civilian Salvager. The thing I noticed was that when the Civilian Salvager was at the bottom of my item hangar icons, some other icons failed to load like some blue prints and ship icons in the ship hangar.
After some client restarts and cache resets - with no noticeable effect - I selected stack all and order by type in the item hangar, the Civilian Salvager icons were placed somewhere in the middle of everything and the black boxes disappeared, except the Civilian Salvager of course.

Gelt Thorne
Posted - 2011.08.01 13:51:00 - [30]
 

Repackaging works but only temprarily.

Once I log off and back in, the problem persists as long as a Civilian Salvager is in my inventory.

It seems that anything that has an Icon is infected as long as I have one in my possession, even if it's just in my Items Hangar.


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