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blankseplocked Seriously. Has ******ed Customer Service ever ****ed you off?
 
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Author Topic

Sacredx Taredi
Posted - 2011.07.15 10:15:00 - [1]
 

Edited by: Sacredx Taredi on 15/07/2011 10:15:39
Edited by: Sacredx Taredi on 15/07/2011 10:15:14
Quote:
Freida: Hi, my name is Freida. How may I help you?

Me: Hello. I was wondering if it is normal for your game BFBC2 to be utilizing so many of my resources? (On a high end gaming computer, too.) I sit around 99 percent CPU usage and 90-100 GPU usage while running the game. Is this normal?

Freida: Could you please let me know the platform (For e.g. Xbox 360, PS 3 or PC) you are playing the game on?

Me: PC.....I said gaming computer. Plus, console players wouldn't know what their CPU and GPU usage is, would they?

Me: Dear lord.

Freida: Can you please stay online while I investigate this issue further?

Me: Yes, Il wait



Like, seriously. Sometimes, these people :X

Anyone else got any stories? lol

Btw, its been around 15 minutes now.

Xtreem
Gallente
The Collective
White Noise.
Posted - 2011.07.15 10:19:00 - [2]
 

well I have simular, but not IT

went into a subway of all places as was the one close, ordered a breakfast sub and a latte.

Sub was all going well, up untill it came to the latte

her: Black or white

Me: oh sorry i said latte

Her: yes do you want it black or white....

Me: it's a latte!

Her: looks at me blankly

Me(thinking this will be interesting): ok i'll have it black... /watches

her: goes about making the latte, looks at it, obviously seeing it's white.

Me: sorry i asked for it black..

Her: ........looks very confused about what is going on.

Me: smiles, fine ill just take it white...

I often wonder how long it took her to figure out her mistake.

Kalle Demos
Amarr
Helix Protocol
Posted - 2011.07.15 10:21:00 - [3]
 

This is why I hate companies who dont allow you to contact them via e-mail, take the UK tax office for example, you get put on hold for 30+ mins and then the guy at the other end is clueless, as a result you have to phone them every 5 days to find out why they havent sent your tax return back.

Reiisha
Veto Corp
Posted - 2011.07.15 10:28:00 - [4]
 

On a sidenote, yes, BC2 does use ~100% of your cpu. That's what it does, or try to do anyway, it's more cpu limited than gpu limited.

Sacredx Taredi
Posted - 2011.07.15 10:32:00 - [5]
 

Originally by: Reiisha
On a sidenote, yes, BC2 does use ~100% of your cpu. That's what it does, or try to do anyway, it's more cpu limited than gpu limited.


Hmm. My GPU runs at 100 percent when I play, as I learned from my monitor, not these idiots at EA. Thanks for telling me though...

A bit more ******edness:

Quote:
Freida: In order to assist you further, I will need to escalate your issue to our Tier 2 chat support team. This may take a few moments as the agent reviews the incident history to better assist you.

Me: Before you do that, are there any Tier 2 chat people on?

Me: Last time someone did this, I was waiting for an hour to be messaged that no people were there

Freida has disconnected.

Demoine S.: Hi, my name is Demoine S.. How may I help you?

Me: So, let me get this right

Me: Did this "Freida" person not tell you my problem?

Me: Hmmph.

BiggestT
Caldari
Amarrian Retribution
Posted - 2011.07.15 10:45:00 - [6]
 

For a while I had one of those crappy usb wireless, "broadband" (though it rarely exceeds 100kbps speed) modems with only 5gb per month download with Virgin mobile. Thankfully I'm finally changing next week, just needed to wait for the contract to end.

So apparently I'd run past my monthly download limit and needed to top up, this is impossible as I hadn't used the internet for days, I never download music/movies etc. and I'd never run past my download limit before. I ring the mob up and a heavily accented Indian women claiming to be "Sarah from Virgin Australia" (whatever I don't care about the sham) answers:

Ahalya Gaujesh: Hello this is Sarah from Virgin Australia customer service. How may I help you today sir?

Me: Hello, I've recently run out of data for my account, however the program to launch virgin mobile states I have only used 1gb and I've never run out of data before, I was wondering if there's been a mistake?

Sarah: Okay let me check your account............No it says here you've used all of your data, don't trust that program as it is not always accurate, our statsitcs here are the ones to trust.

Me: Oh..okay, well that's never happened before..Can I see a daily breakdown of my usage?

Sarah: Okay, I'll give you temporary access to view your download history.

Me: Cheers...Hmm, it says I downloaded 1.5gb on the 17th three days ago..I wasn't even here on the 17th, and it stayed on my desk that whole day?!

Sarah: Well I'm sorry sir but our records are accurate.

Me: But how do I download 1.5gb when my computer is not even turned on??

Sarah: Well you can contact technical support..

Me: Excellent can you put me through?

Sarah: Well I'm sorry but you can't access technical service without an active account.

Me: Really? But how do I fix this then??

Sarah: I'm sorry sir but you will have to talk to them next time your account is active.

Me: [Head explodes]

Let's just say I'll never use Virgin Australia again ugh

Akita T
Caldari Navy Volunteer Task Force
Posted - 2011.07.15 10:48:00 - [7]
 

Vogue had the same problem.
Gave a small "hint" on what to "fix", now it's noticeably lower.
NOTE : It's VERY IMPORTANT that you take at least both the first two steps together, but preferably all three.

For NVIDIA cards, in the drivers:
* vsynch forced on (default is disabled),
* set max pre-rendered frames to zero (or at most 1 ; default is 3)
* disable triple buffering (default is enabled).

For ATI... whatever the ATI equivalent of those NVIDIA settings are called.
Apparently there's no obvious setting for disabling triple buffering (or just Vogue didn't manage to find it).

Also, double-check that the game is not forcing vsync off (EVE, for instance, can do something similar via the "interval immediate" setting instead of "interval default" which takes its queue from the drivers or "interval one" which forces it on).
If the game has a vsych setting, turn it on too.

Sacredx Taredi
Posted - 2011.07.15 11:06:00 - [8]
 

Originally by: Akita T
Vogue had the same problem.
Gave a small "hint" on what to "fix", now it's noticeably lower.
NOTE : It's VERY IMPORTANT that you take at least both the first two steps together, but preferably all three.

For NVIDIA cards, in the drivers:
* vsynch forced on (default is disabled),
* set max pre-rendered frames to zero (or at most 1 ; default is 3)
* disable triple buffering (default is enabled).

For ATI... whatever the ATI equivalent of those NVIDIA settings are called.
Apparently there's no obvious setting for disabling triple buffering (or just Vogue didn't manage to find it).

Also, double-check that the game is not forcing vsync off (EVE, for instance, can do something similar via the "interval immediate" setting instead of "interval default" which takes its queue from the drivers or "interval one" which forces it on).
If the game has a vsych setting, turn it on too.




Wouldn't that cause noticeable input lag? Even on 120hz monitors it has been reported (my friend has issues with this) and I'm using an old 60hz (ugh, my 580 is going to waste.)

Thanks though! I'll give it a try and see what happens.

Akita T
Caldari Navy Volunteer Task Force
Posted - 2011.07.15 11:09:00 - [9]
 

Edited by: Akita T on 15/07/2011 12:30:03

Originally by: Sacredx Taredi
Wouldn't that cause noticeable input lag?

ONLY if you skip some steps. And only if your graphics card can't consistently push more FPS than the screen refresh rate.
Do them all on a strong enough card, get no input lag at all (not noticeably more than you would get without doing any of them anyway) AND benefit from no visual tearing AND also get the lowest possible CPU/GPU usage at that particular framerate.

EDIT


To explain a bit more.

Max pre-rendered frames is somewhat linked to triple buffering (it's a bit weirder when you get into the details, so I won't bother you which one does what), but the overall effect is that the video card "stores" up to three separate images in the framebuffer : the one currently being displayed, the one calculated to display next, and a third one "just in case".

Obviously, when vsynch is off // interval immediate is set, triple buffering does basically nothing - that third buffer doesn't actually get used, because the second buffer is flipped into the displayed image as soon as it's filled.
This however causes visual "tearing" (the first part of the image comes from one frame, the second part of the image comes from the next frame, and so on).
The higher your FPS compared to your monitor refresh rate, the MORE "tearing" you get, as you see portions from more and more images being displayed on screen at the same time (for instance, if you're getting anything between 181-239 FPS on a 60Hz monitor, you have portions from 4 separate images on screen at all times, and the "location" of the tears keeps shifting).

Once upon a time, triple buffering was disabled by default on cards that supported it, and some cards didn't support it at all. But nowadays, apparently, it comes default enabled.
So people that are bothered by "tearing" effects (or people that want to take it easy on the video card) will end up turning vsynch on... and stumble upon input lag.
What happens is pretty obvious - the video card will wait to switch the second buffer into the display buffer until the monitor starts its next "scan" cycle, and the CPU/GPU will already start rendering the image in the third buffer, while the third buffer becomes the second buffer, waiting to be displayed - and the better your machine is, the sooner and/or more likely it is that third buffer actually gets filled, so the time delay between the inputs you have given and the moment you actually get to see the image can be almost but not quite as high as two full monitor refreshes in case you have a completely monstruous machine capable of pushing out heavy-duty FPS.

Funny enough, this is far less of a problem for weak machines.
For weak machines, you actually can have a big problem if you DON'T turn triple buffering on.
The problem being, instead of getting 31-59 FPS on a 60Hz monitor (as much as your card can manage), it is very likely that you will only get 30 FPS instead, which again could mean an input lag (between one and two monitor refreshes, since the same frame gets displayed twice), so it's actually worse than triple buffering enabled on strong machines (combines input lag with worse FPS) - and if you go down to under 30 FPS, you will most likely actually only get 20 FPS, which is downright appalling input-lag-wise.

If you have a strong enough machine to consistently push more than your monitor screen's refresh rate, turning triple buffering on is not needed (you won't suffer from any FPS drop), so leave it off - input lag won't be noticeably higher than in the case of vsynch off.
Ok, you COULD say that you still get SOME input lag, but that's arguable (in the sense that looking at slices of multiple images instead of just the first full image in that slice mix could be considered "less input lag", but, meh, tearing is horrible IMO, and an input lag of under 1/refresh is negligible), still, it will be nowhere near the level of input lag you get with triple buffering on.

Akita T
Caldari Navy Volunteer Task Force
Posted - 2011.07.15 12:38:00 - [10]
 

Edited by: Akita T on 15/07/2011 12:40:03

...char limit reached...

It gets worse with low-response-time LCD monitors that don't have a "gaming mode", because those usually have some innate input lag of their own (due to internal buffering and processing of images in order to get that "boosted" response time without ghosting).

While an input lag of under ~16ms at worst is not noticeable at all on a 60Hz CRT, when you add such a LCD monitor's input lag (which can be anywhere between 20 and 60ms on average, it varies on the same monitor depending on what's being displayed) that can become barely noticeable.
But when those worst-case-scenario ~16ms (on average 8ms) with triple buffering off turn into a worst-case-scenario of ~33ms (on average ~25ms) with triple buffering on, that can quickly become quite obvious and distracting.

Citizen20100211442
Minmatar
Carebear Evolution
AEQUITAS.
Posted - 2011.07.15 12:40:00 - [11]
 

Well made game engine will try to use as much available resources , for best performance, whats the problem? Real problem when it dont - like in Arma 2

Thread maker is fail himself

Akita T
Caldari Navy Volunteer Task Force
Posted - 2011.07.15 12:42:00 - [12]
 

Originally by: Citizen20100211442
Well made game engine will try to use as much available resources , for best performance, whats the problem?

Tearing.

Please visit your user settings to re-enable images.

Furb Killer
Gallente
Posted - 2011.07.15 14:01:00 - [13]
 

Edited by: Furb Killer on 15/07/2011 14:10:24
Edited by: Furb Killer on 15/07/2011 14:08:34
If his problem is tearing he should whine to the customer service he got tearing issues. But now he is complaining that his comp is running at max speed while vsync is disabled. Well duh, what else should it be doing? I for one didnt buy a computer to have it run at half speed when configured to run at a framerate as high as possible.

Still didnt know yet about the triple buffering disabling, since last time I enabled vsync I also had responsiveness issues, but wouldnt mind to enable vsync and have lower noise if it doesnt hurt responsiveness. Although tbh I doubt even my i5 750 + hd5850 can consistently push out above monitor refresh rate with high settings, and I never actually noticed tearing.


btw BF:BC2 has at least for vsync simply ingame settings, no need to override via drivers.

Akita T
Caldari Navy Volunteer Task Force
Posted - 2011.07.15 14:27:00 - [14]
 

Edited by: Akita T on 15/07/2011 14:32:04
Originally by: Furb Killer
If his problem is tearing

That was a response ONLY directed at what Citizen20100211442 said.

Originally by: Furb Killer
Although tbh I doubt even my i5 750 + hd5850 can consistently push out above monitor refresh rate with high settings, and I never actually noticed tearing.

Well, you wouldn't notice (much) tearing if you're not (consistently) pushing FPS slightly over the monitor's refresh rate - since in that case the secondary buffer would (usually) take (a bit) longer to fill than a single displayed image, so you'd get no-tear images in between some (minor) tear images.
It only becomes quite obvious when your FPS is usually well above monitor refresh rate - it is MOST obvious when it's very close to a multiple of the refresh rate, because the "tear(s)" appear(s) to move slowly over the screen or (in case it's an exact multiple) stay in the same spot.

Pr1ncess Alia
Posted - 2011.07.15 14:32:00 - [15]
 

So let's get this straight, you contacted customer service because you don't understand how your (high end gaming /making up and down motions with my fist iykwim/) computer works.

... and your sad that random customer service rep lady doesn't get what your saying?

Let's disregard the fact that you should know going into this she isn't technical. You know your question is already dumber than she could ever possibly be right? You don't need to call customer service, you need to pick up a book.

As usual, person complaining about customer service appears to be even more ******ed than the person he's complaining about.

Laughing

I've done some customer service gigs in my day. While I knew many of my colleagues were dumb, they didn't hold a candle to the average caller.

Akita T
Caldari Navy Volunteer Task Force
Posted - 2011.07.15 14:37:00 - [16]
 

Edited by: Akita T on 15/07/2011 14:37:53

Well, to be fair, it's quite unusual to get near 100% usage for BOTH the CPU and the GPU at the same time just from playing a game.
Then again, he's not always getting 100% GPU usage, but still, even a 99% CPU + average 95% GPU is quite odd.

It was bound to happen with some game eventually though Wink

Furb Killer
Gallente
Posted - 2011.07.15 16:31:00 - [17]
 

Tbh it is good news, it means he doesnt have much of a bottleneck in his system

Akita T
Caldari Navy Volunteer Task Force
Posted - 2011.07.15 17:19:00 - [18]
 

Originally by: Furb Killer
Tbh it is good news, it means he doesnt have much of a bottleneck in his system

Just for this particular game he hasn't Wink


 

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