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blankseplocked Last GM response to my petitions 25 days ago. 31 days remaining on sub
 
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Toovhon
Posted - 2011.07.12 07:32:00 - [1]
 

I last received a GM response to my steadily expanding and updated (hasn't Incursion and especially Incarna been fun?) petitions on 6/17/2011. That's 25 days ago.

I even closed one petition recently and opened another, in case it was that I was updating old unresolved petitions (if I can only have two open at once and Eve is this buggy and badly designed, I don't see what else I can do). Still nothing.

Have I been blacklisted because I protested Incarna and MT in a very vocal fashion in-game and publicly on many sites? (Nah, I'm not that important)

Is it because I've cancelled my sub (I'm going to take break from Eve till Incarna's major issues are sorted)?

I suspect in reality it's a combination of the later, and GM burnout and overwork over Incarna fallout from customers.

Either way 25 days of no response is pretty pathetic by any company's standards. I have some small sympathy given it can't have been a nice month to be a CCP employee, but it's really not encouraging me to return from my upcoming break. Sure as hell I'm not re-subbing before then at this rate.

Enna Shendara
Posted - 2011.07.12 07:38:00 - [2]
 

Edited by: Enna Shendara on 12/07/2011 07:41:44
Originally by: Toovhon

Have I been blacklisted because I protested Incarna and MT in a very vocal fashion in-game and publicly on many sites? (Nah, I'm not that important)


Yes, thats absolutely it. CCP harbors a dark and vitriolic hatred for you, you in particular and absolutely noone else. Every single employee has been specifically instructed by the CEO himself not to help you in any way. Laughing

I'm going to copypaste some of what I just posted in the other petition complaint thread.

If you feel your petition is taking unusually long, ensure that it is filed under the correct division. If a petition is misfiled, it must go though two queues rather then one, which degrades the response time.

You can always add more information to an open petition, so if you feel you are not being communicated with, feel free to add a request for clarity. Also remember that adding more information will ensure that your petition gets put back in the queue if for some reason it is not in the queue at the time, so in the event that it has accidentally fallen off the radar, it will resurface if you do so.

The GM staff are dedicated, but they are small, especially in relation to their playerbase, and they do sometimes develop a backlog. Have some patience, they are there to help you, if you give them a chance. Closing an active petition and starting another one does not count as giving them a chance, since whoever was part-way though helping you has just been cut-off mid-solution.

There is nothing more you can do on the forums. Update your petition and if you need more help, email support@eveonline.com, that's what they are for! Good luck!

Kaptain Kruncher
Posted - 2011.07.12 07:41:00 - [3]
 

You may be blackballed (prolly cause you are so important) but you stuff isn't,

give to me all of it.


Toovhon
Posted - 2011.07.12 08:01:00 - [4]
 

Edited by: Toovhon on 12/07/2011 08:42:31
Wow, people can't read, huh? :-D I said I'm not that important, clearly making light of the idea that CCP would give a crap about my protests. What a bunch of lame trolls you two are :-D Or if you're not trolling and really can't read, it saddens me obvious self deprecation flies right over your heads :-)

AnzacPaul
Perkone
Posted - 2011.07.12 08:32:00 - [5]
 

Originally by: Toovhon
Edited by: Toovhon on 12/07/2011 08:03:39
Wow, people can'r read, huh? :-D I said I'm not that important, clearly making light of the idea that CCP would give a crap about my protests. What a bunch of lame trolls you two are :-D Or if you're not trolling and really can't read, it saddens me obvious self deprecation flies right over your heads :-)



You can only access GM answers from the main screen in the captains quarters, if you have CQ disabled, I think they are behind the door.

Laughing

RaTTuS
BIG
Gentlemen's Agreement
Posted - 2011.07.12 08:37:00 - [6]
 

cancelling the petition will have put you to the end of the list,
and it all depends on what sort of petition you have ...

if it is really a bug report then try a bug report instead

what was it you petitionedQuestion

Cashcow Golden Goose
Posted - 2011.07.12 08:38:00 - [7]
 

When Hilmar wants customer service out of his bank or energy supplier, I bet he doesn't accept waiting 3 rings on the phone.

Toovhon
Posted - 2011.07.12 08:45:00 - [8]
 

Edited by: Toovhon on 12/07/2011 08:47:01
Originally by: RaTTuS
cancelling the petition will have put you to the end of the list,
and it all depends on what sort of petition you have ...

if it is really a bug report then try a bug report instead

what was it you petitionedQuestion


I cancelled one petition and created another. The other pre-existing petition has remained open, and has had no response to it's last addition 25 days ago, nor all subsequent additions.

RaTTuS
BIG
Gentlemen's Agreement
Posted - 2011.07.12 08:46:00 - [9]
 

what did you petition and under what catagoryQuestion

Vain Eldritch
Caldari
State War Academy
Posted - 2011.07.12 08:55:00 - [10]
 

Edited by: Vain Eldritch on 12/07/2011 08:55:35
Well, I had my first GM encounter yesterday evening. I was running an alt account on a 14-day trial doing the Min' tutorial (I've since decided I love projectile guns... DakaDakaDakaDakaDaka) and the GM popped up and asked me if I like the new player experience and if there was anything I needed help with.

Seems they are concentrating resources on converting trial accounts to subs.

Toovhon
Posted - 2011.07.12 09:04:00 - [11]
 

Originally by: RaTTuS
what did you petition and under what catagoryQuestion


Created: 6/10/2011 - Subject: Crashing while jumping when tabbed out of Eve - Category: Crashes/Lock Ups - Status: Open

Since then it has had additions covering other crashes, UI bugs, UI flaws, CQ issues, mission bugs, graphics bugs, [insert type here] bugs, performance issues, a missing graphics mode, patching issues and bugs, Eve Repair issues, etc. Everything under the sun regarding late Incursion, and all of Incarna.

I'd love to have spread the issues out into separate individually categorised petitions, but I'm prevented from doing by the maximum limit of two petitions per account.

Right now the most pressing problems remain terrible performance in Incarna once weapons start firing, crashes while jumping when tabbed out of fullscreen (present since Incursion), missing in action fixed screen mode (to workaround the previous issue) for my system, frequent crashes while using the solar system map view, and the X to close windows vanishing when I try to click them.

The lack of functionality and missing station ID while docked in Incarna is also a PITA, but at least in only affects me while docked, so I can overlook it in favour of the above highly annoying issues first.

Glyken Touchon
Gallente
Independent Alchemists
Posted - 2011.07.12 09:04:00 - [12]
 

Originally by: Toovhon
I even closed one petition recently and opened another, in case it was that I was updating old unresolved petitions (if I can only have two open at once and Eve is this buggy and badly designed, I don't see what else I can do). Still nothing.

So you have only yourself to blame for the delay on this petition. They are dealt with in order. Your previous petition was part way through the queue, and you close it and move to the back again.

This post/thread may be of interest.

Toovhon
Posted - 2011.07.12 09:07:00 - [13]
 

Originally by: Vain Eldritch
Edited by: Vain Eldritch on 12/07/2011 08:55:35
Well, I had my first GM encounter yesterday evening. I was running an alt account on a 14-day trial doing the Min' tutorial (I've since decided I love projectile guns... DakaDakaDakaDakaDaka) and the GM popped up and asked me if I like the new player experience and if there was anything I needed help with.

Seems they are concentrating resources on converting trial accounts to subs.


Yeah, I guess that's what I'd be doing if I was so royally ****ing off my long term players.

Toovhon
Posted - 2011.07.12 09:21:00 - [14]
 

Originally by: Glyken Touchon
Originally by: Toovhon
I even closed one petition recently and opened another, in case it was that I was updating old unresolved petitions (if I can only have two open at once and Eve is this buggy and badly designed, I don't see what else I can do). Still nothing.

So you have only yourself to blame for the delay on this petition. They are dealt with in order. Your previous petition was part way through the queue, and you close it and move to the back again.

This post/thread may be of interest.


*deep sigh* So what you're saying is every addition since 25 days ago to my other petition which has remained open since it was created, is being ignored because I closed a second petition to create a new one for other issues, and to complain my earlier still open petition is being ignored?

That doesn't make any sense.

GMs - I'd like an response to my ever expanding petition that has always been open without interruption since 6/10/2011, and has not had a response to any new issues for 25 days, please :-)

Glyken Touchon
Gallente
Independent Alchemists
Posted - 2011.07.12 10:03:00 - [15]
 

Edited by: Glyken Touchon on 12/07/2011 10:25:23
Edited by: Glyken Touchon on 12/07/2011 10:24:17
Originally by: Toovhon
Originally by: Glyken Touchon
So you have only yourself to blame for the delay on this petition. They are dealt with in order. Your previous petition was part way through the queue, and you close it and move to the back again.

This post/thread may be of interest.


*deep sigh* So what you're saying is every addition since 25 days ago to my other petition which has remained open since it was created, is being ignored because I closed a second petition to create a new one for other issues
I can't comment on the other petition because you didn't give any information. With regard to the one I did comment on, surely you can see how in a queue system, restarting it is a bad idea?

You won't get an answer on the forums. All GM posts regarding petitions are generalisations.

This bit doesn't necessarily apply to you (again, insufficient info), but I have seen a lot of people complain when they used petitions to report bugs. If you are reporting bugs, file a bugreport. Don't use the petition system unless the bugs mean you are stuck/need reimbursement etc. GMs aren't devs.

OTOH, an IN-GAME bug reporting function is too much to ask for, obviouslyRolling Eyes

Edit: just noticed that you posted detail while I was typing up a reply, so stuff definately appplies to you.
GMs are there to help players- they can reset stuff, move you, reimburse you, and so on. What they can't do is programming.

RaTTuS
BIG
Gentlemen's Agreement
Posted - 2011.07.12 10:05:00 - [16]
 

Originally by: Toovhon
Originally by: RaTTuS
what did you petition and under what catagoryQuestion


Created: 6/10/2011 - Subject: Crashing while jumping when tabbed out of Eve - Category: Crashes/Lock Ups - Status: Open

Since then it has had additions covering other crashes, UI bugs, UI flaws, CQ issues, mission bugs, graphics bugs, [insert type here] bugs, performance issues, a missing graphics mode, patching issues and bugs, Eve Repair issues, etc. Everything under the sun regarding late Incursion, and all of Incarna.

I'd love to have spread the issues out into separate individually categorised petitions, but I'm prevented from doing by the maximum limit of two petitions per account.

Right now the most pressing problems remain terrible performance in Incarna once weapons start firing, crashes while jumping when tabbed out of fullscreen (present since Incursion), missing in action fixed screen mode (to workaround the previous issue) for my system, frequent crashes while using the solar system map view, and the X to close windows vanishing when I try to click them.

The lack of functionality and missing station ID while docked in Incarna is also a PITA, but at least in only affects me while docked, so I can overlook it in favour of the above highly annoying issues first.


so what is to petition there... that is a bug report -
use the bug report and report them , petitions are completely different

Ban Doga
Posted - 2011.07.12 10:12:00 - [17]
 

Edited by: Ban Doga on 12/07/2011 10:12:47
Originally by: Enna Shendara
Edited by: Enna Shendara on 12/07/2011 07:41:44
If you feel your petition is taking unusually long, ensure that it is filed under the correct division. If a petition is misfiled, it must go though two queues rather then one, which degrades the response time.


If only there was a way to let a player know that someone looked at the petition, decided it was in the wrong category and moved it to the appropriate one.

I guess our current technology is just not advanced enough to provide us with miracles like that... Crying or Very sad

Mel Civire
Posted - 2011.07.12 10:27:00 - [18]
 

Originally by: Toovhon
I last received a GM response to my steadily expanding and updated (hasn't Incursion and especially Incarna been fun?) petitions on 6/17/2011. That's 25 days ago.

I even closed one petition recently and opened another, in case it was that I was updating old unresolved petitions (if I can only have two open at once and Eve is this buggy and badly designed, I don't see what else I can do). Still nothing.

Have I been blacklisted because I protested Incarna and MT in a very vocal fashion in-game and publicly on many sites? (Nah, I'm not that important)

Is it because I've cancelled my sub (I'm going to take break from Eve till Incarna's major issues are sorted)?

I suspect in reality it's a combination of the later, and GM burnout and overwork over Incarna fallout from customers.

Either way 25 days of no response is pretty pathetic by any company's standards. I have some small sympathy given it can't have been a nice month to be a CCP employee, but it's really not encouraging me to return from my upcoming break. Sure as hell I'm not re-subbing before then at this rate.
Face it. SOE do not give a crap about you.

Cutter Isaacson
Minmatar
Spycotics
Posted - 2011.07.12 10:33:00 - [19]
 

Originally by: Toovhon
Originally by: Glyken Touchon
Originally by: Toovhon
I even closed one petition recently and opened another, in case it was that I was updating old unresolved petitions (if I can only have two open at once and Eve is this buggy and badly designed, I don't see what else I can do). Still nothing.

So you have only yourself to blame for the delay on this petition. They are dealt with in order. Your previous petition was part way through the queue, and you close it and move to the back again.

This post/thread may be of interest.


*deep sigh* So what you're saying is every addition since 25 days ago to my other petition which has remained open since it was created, is being ignored because I closed a second petition to create a new one for other issues, and to complain my earlier still open petition is being ignored?

That doesn't make any sense.

GMs - I'd like an response to my ever expanding petition that has always been open without interruption since 6/10/2011, and has not had a response to any new issues for 25 days, please :-)


They are probably ignoring you because you were stupid enough to file petitions for things that even you seem to understand are bugs. They belong in a bug report, not in a petition. That's like complaining that your local coffee shop won't transfer money from one of your bank accounts to another. The right tool for the right job fella, I think you need to learn that.

Enna Shendara
Posted - 2011.07.12 10:46:00 - [20]
 

Originally by: Ban Doga
Edited by: Ban Doga on 12/07/2011 10:12:47
Originally by: Enna Shendara
Edited by: Enna Shendara on 12/07/2011 07:41:44
If you feel your petition is taking unusually long, ensure that it is filed under the correct division. If a petition is misfiled, it must go though two queues rather then one, which degrades the response time.


If only there was a way to let a player know that someone looked at the petition, decided it was in the wrong category and moved it to the appropriate one.

I guess our current technology is just not advanced enough to provide us with miracles like that... Crying or Very sad


In my experience, you get told when it is moved to a new category. By that time though, it doesn't matter. One someone has moved it to the correct category, it will take just as long to progress though that queue as if you had just created a new one in that queue.

The time damage is caused by it being put in an inappropriate queue, moving to the top of that queue and then having to be put at the bottom of the correct queue.

Before anyone asks, no you cant move it to the top of the correct queue, otherwise everyone would file everything under billing so it got looked at first.

Toovhon
Posted - 2011.07.12 16:14:00 - [21]
 

Originally by: Enna Shendara
Originally by: Ban Doga
Edited by: Ban Doga on 12/07/2011 10:12:47
Originally by: Enna Shendara
Edited by: Enna Shendara on 12/07/2011 07:41:44
If you feel your petition is taking unusually long, ensure that it is filed under the correct division. If a petition is misfiled, it must go though two queues rather then one, which degrades the response time.


If only there was a way to let a player know that someone looked at the petition, decided it was in the wrong category and moved it to the appropriate one.

I guess our current technology is just not advanced enough to provide us with miracles like that... Crying or Very sad


In my experience, you get told when it is moved to a new category. By that time though, it doesn't matter. One someone has moved it to the correct category, it will take just as long to progress though that queue as if you had just created a new one in that queue.

The time damage is caused by it being put in an inappropriate queue, moving to the top of that queue and then having to be put at the bottom of the correct queue.

Before anyone asks, no you cant move it to the top of the correct queue, otherwise everyone would file everything under billing so it got looked at first.


Well people should take more care when they file petitions, and CCP should let users file more than two at a time - to prevent multiple issues in different areas being added to an open petition.

Hirana Yoshida
Behavioral Affront
Posted - 2011.07.12 17:05:00 - [22]
 

So not only do you file a bug report as a petition, but you fill it up with what is probably completely unrelated incidents?

Your case is being handled by the art department. They are making it into a serialized cartoon the staffers can take to the toilet for a quick laugh when doing their business.

Learn how to file a petition and what the difference between a bug and a legitimate whine is .. much easier to manipulate the sheep if you speak their language.

Ranger 1
Amarr
Ranger Corp
Posted - 2011.07.12 17:23:00 - [23]
 

It's a good troll, but you've been a little too obvious in ignoring the multiple people pointing out that petitions are not bug reports.

4/10

Tyburn Stannis
Caldari
Xenon Salvage Inc.
Posted - 2011.07.12 17:36:00 - [24]
 

You filed a bug report. On a known issue. Which was acknowledged by CCP a long time ago. Simply putting "crash tab" into the search field would have told you that.

People like you are the REASON the damn response times are so long sometimes.

And yet, I've submitted plenty of petitions on multiple characters and always had very quick responses, longest was a week for something relatively trivial. But then I always give as much information as possible, make it as accurate as possible, and send it in the correct category. Instead of just sending "fix ur naow bugz plx!!!111"

Score one for proper communication over the stamping of tiny feet, I guess...

Avon
Caldari
Versatech Co.
Raiden.
Posted - 2011.07.12 17:43:00 - [25]
 

I thought they resolved this issue in one of the patches?

(in other words, read the patch notes, try it out and stop jamming up the petition queue)


 

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