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blankseplocked Character cusomization broken
 
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Karinna Sibealeous
Minmatar
Fell Family Syndicate
Posted - 2011.07.11 13:27:00 - [1]
 

Has anyone else started experiencing problems with character customisation? Last week it worked fine, this week it either crashes the client or just presents me with a blank screen and a pair of glowing lines where my character's eyes should be. Neutral

Mara-Jade Karde
Posted - 2011.07.12 12:49:00 - [2]
 

Yes since Incarna's inception I have not been able to use the character custimization mirror in the CQ.

Elesentra
Gallente
Pawnstars INC
Posted - 2011.07.13 11:10:00 - [3]
 

I had this problem long before Incarna and it was the subject of a long petition/bug report process that got nowhere.

What I have found is that if you make sure Anti-Aliasing is OFF when you the enter the CC, it seems to work more reliably.

Karinna Sibealeous
Minmatar
Fell Family Syndicate
Posted - 2011.07.13 20:49:00 - [4]
 

Happened again tonight. I've captured the error trace so I'll attach it to a petition and see if I get any results. I'm totally unable to use customization now on both my accounts.

Karinna Sibealeous
Minmatar
Fell Family Syndicate
Posted - 2011.07.14 06:55:00 - [5]
 

Originally by: Elesentra
What I have found is that if you make sure Anti-Aliasing is OFF when you the enter the CC, it seems to work more reliably.


I don't run with Anti-Aliasing on at all anyway. As standard I have all the other graphic options set to high, and the game runs smooth as silk, even in CQ. It's just guaranteed to crash as soon as I try toi use customisation, and has the occasional random crash in flight.

From the last error dump after the crash it seems to be an issue in Cider. I've tried raising a petition, but it seems to have just disappeared...

Karinna Sibealeous
Minmatar
Fell Family Syndicate
Posted - 2011.07.19 05:17:00 - [6]
 

Edited by: Karinna Sibealeous on 19/07/2011 06:42:03
I got an answer to my petition, after being told to run DXDiag, I piuonted out that I was running the Mac clent and got this:
Quote:

Hi.

Could you send us the following information so we can be of further assistance.

1) Select "About This Mac" from the Apple Menu (The picture of the Apple on the System Menubar)
2) Click the "More Info..." button on the "About This Mac" dialog that appears.
3) Select "Save" from the System Profiler File menu
4) Save to a file on your Desktop in "Rich Text Format (RTF)" format and in System Profiler 4.0 (XML)" fromat.
5) By default this creates a file named .rtf and .spx



Considering I'd already attached all this in the dump file attached to the original petition, I do wonder if anyone is reading these properly...
I've asked that the details be forwarded to Scribblet as per Sue's instructions elsewher in the forum, and we'll see if I get anything back.

My petition about overheating just got the stock "will be addressed in the next patch" answer, and considering that the next patch has been delayed, I have no idea when that might be.

Karinna Sibealeous
Minmatar
Fell Family Syndicate
Posted - 2011.07.19 07:06:00 - [7]
 

I've had a followup answer, which is to go into the app folders and reset my cache files (effectively reverting everything to default settings), as there may be a lingering corruption in my cache...
Ho-hum. I'll try this tonight and post back the results, but I'm not holding my breath :(


 

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