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Poll
Posted - 2011.07.09 20:15:00 - [1]
 

Has CCP laid off staff? I have had a missing items petition in for over 24 hours and no apparent attention paid to it. I just had another set of items disappear and, again no response from CCP. This is not the kind of service that I am used to with CCP. Are other players having these sorts of problems?

Lykouleon
Wildly Inappropriate
Goonswarm Federation
Posted - 2011.07.09 22:40:00 - [2]
 

How does this relate to the CSM?

Toovhon
Posted - 2011.07.09 23:07:00 - [3]
 

I've had petitions unanswered for 24 days now, so I really think you've nothing to complain about.

Poll
Posted - 2011.07.09 23:38:00 - [4]
 

This relates to CSM insofar as CSM are our advocates with CCP. As to waiting 24 days for a petition answer, you should be highly dissatisfied.

Toovhon
Posted - 2011.07.09 23:50:00 - [5]
 

Originally by: Poll
This relates to CSM insofar as CSM are our advocates with CCP. As to waiting 24 days for a petition answer, you should be highly dissatisfied.


It's actually 24 days since the last GM message to established petitions that I keep adding new problems too (the oldest unacknowledged addition being a fraction less than 24 days ago). That's what happens when you limit a player to two petitions max... :-(

Poll
Posted - 2011.07.10 01:40:00 - [6]
 

Seems to me that you should be far more upset than I am. Good customer service is, in my experience, timely customer service. If there are more cases like yours, then it would behoove the council to see if CCP will devote more resources to something like this that directly affects our gaming experience. Furthermore, it seems to me that CCP, being an entity that survives by providing a service would be heavily focused on making sure that their customer service experience was fair and timely.

Toovhon
Posted - 2011.07.10 05:55:00 - [7]
 

Oh, I'm pretty damn sure I'm more upset than you are :-D I've already cancelled my account... what, two weeks ago now? And in that two weeks NOTHING has happened to make me want to reverse my decision.

I still get to stare at the ****ing door. I still have Eve crashing every time I jump while tabbed out (been happening since Incursion!), and sometimes also when Eve is the active app. I still have the X vanish when I try to click it to close a window. I still have lousy performance and major stuttering when the new turrets fire. I'm still not getting responses to my petitions. Fixed window mode still hasn't been put back in Eve for Mac. I still have no station ID above station services. I still have no way to quickly see what ship I'm flying and a way to quickly interact with it. I still have muddy indistinguishable blobs for turret icons. I could go on, but you get the idea.


 

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