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Posted - 2011.07.02 18:32:00 - [1]

Dear CSM, first off, thank you for your efforts in talking to CCP and helping fix the Incarna-mess. While I never shared the sense of doom most people seemed to have, it is certainly reassuring to see things in print.

While reading the dev blog, one thing struck me again that has been irking me for quite a while. CCP must understand that dev blogs are not press releases. Because, sorry to say, at least some dev blogs read like press releases, at least in those cases when CCP wants to make double sure the "message is not diluted" and to express a "clear position".

Take the recent dev blog. What prevented them from simply saying, "we realize we made some heavy mistakes, we're sorry for the grief it caused on both sides." Instead we get hogwash like "CCP acknowledges that communication surrounding the launch of the virtual goods store should have been better." Yes, I know that's nothing less than PR for "shucks, we done messed up bad." But that's the point. Particularly when we are concerned that CCP (upper levels) have lost touch with their playerbase, a healthy dose of "talking like the people helps make you one of the people (at least to some extent)" could prove very beneficial. And I do not mean they should get a GM to do translate their PR into Common, I mean it in the sense of if they stop making things sound good, they may see they're not good.

TL;DR: CCP, please talk less like politicians and more like honest people. PR verbiage was created by and large for the purpose of making it look less like you're admitting a mistake when you admit you made a mistake.

Discuss. (maybe).

P.S. This is not meant to bash CCP, or the latest dev blog. I know we're in the same team.

Meissa Anunthiel
Redshift Industrial
Rooks and Kings
Posted - 2011.07.04 11:20:00 - [2]

I understand and agree.

However, when issues arise such as this one that are very serious, the friendlier type of communication that allows for jokes and tongue in cheek comments has to leave place to a drier type of communication that addresses the issues, lest people think CCP dismisses their concern.

This is something even the CSM part of that devblog suffers from to a degree, because anything less than "serious business" tone would be poorly received by many.

The video published with a devblog should mitigate that feeling you have. Other than that, you can also feel free to contact your favourite representative CSM member in-game or through eve-mail for a more chatty type of statement.


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