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blankseplocked Eve not opening after splash screen
 
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Atticus Eno
Posted - 2011.06.30 07:37:00 - [1]
 

I've read a bunch of posts from people with the same issue, I posted a petition 6 days ago..hasn't been answered yet.

I've uninstalled and installed the game a couple times and used the repair option multiple times each installation, each time it says that nothing is corrupt or wrong..finishes without a problem.

I didn't have any cache files to begin with because the game was completely uninstalled months ago, I played the game 4-5 months ago for a month or two and the game worked fine.

I'm starting to think maybe my computer can't handle the game anymore? I'm not too into computers and really don't have hours and hours to figure this stuff out, all I know is i have a dell inspiron 1750 i bought 3 years ago thats running vista(which it came with).

Help me please! should i cancel my account? i really dont want to..lets just hope the company that runs this game wouldn't exclude everybody who cant afford a brand new gaming computer. :(

Moose Maximum
Posted - 2011.06.30 14:13:00 - [2]
 

do you get stuck on the logging in loading bar? if so im having that same problem. I have no idea whats wrong, but it started to work about 4 hours after i first tried to log in yesterday. Im having the same problem today

Scowlier
Posted - 2011.06.30 14:24:00 - [3]
 

Same problem. Some times it hangs at authenticating, other times it fully logs in and acquires bulk data but hangs at the splash screen.

Curian Brewer
Posted - 2011.06.30 20:51:00 - [4]
 

I'm new to Eve and have experienced the same problem on my home PC: launch the game, get the splash screen, then nothing. The process still hangs in the task manager afterward, but nothing happens.

Palantine Kaundur
Posted - 2011.06.30 22:54:00 - [5]
 

I got back from vacation and updated everything on my computer before trying to play EVE. I opened it once and got to the character selection screen and opened another EVE client. Both crashed simultaneously and now when I try to run EVE I get the splash screen then nothing. No log-in screen, nothing shows in Task Manager, I don't even hear the computer thinking.

It isn't just EVE now, various other programs are failing to run also. Mozilla won't even work, I now have to use Internet Explorer!! Oh the humanity...

Thel Agor
Posted - 2011.06.30 23:52:00 - [6]
 

Edited by: Thel Agor on 01/07/2011 00:02:56
I'm not even getting to a character selection screen-I get the splash "Incarna" screen, then nothing at all....but a tab on the task bar saying eve is still open. After 5 minutes or so, I manually close it, and get a 'program is unresponsive' message.

Just installed Incarna update, ran repair tool with 'no repairs needed' message, and client ran fine under 'Incursion'.

Last line on Log Server is "1696 Create Device" and there it hangs...

Atticus Eno
Posted - 2011.07.01 00:40:00 - [7]
 

I'm not getting into the log in screen at all, all i see is the splash screen with the new incarna art then it fades away and nothing happens. when i open my processes i see the exe.file thing there..but under programs nothing is there.

how is this complete lack of customer service possible with a game that charges 15 dollars a month to play..?

Palantine Kaundur
Posted - 2011.07.01 13:46:00 - [8]
 

Does anyone have any ideas on how to fix this problem? I don't even know where to begin really.

CCP Sputnik


C C P
C C P Alliance
Posted - 2011.07.01 15:24:00 - [9]
 

Originally by: Palantine Kaundur
Does anyone have any ideas on how to fix this problem? I don't even know where to begin really.


Has already somebody checked the LogServer output? (If you already submitted a bug report just post the link or bug report ID and I will fetch the LogServer output from there)

In case you haven't submitted a bug report yet could you also post your hardware specs here (dxdiag log would be great).

Originally by: Thel Agor
...
Last line on Log Server is "1696 Create Device" and there it hangs...


Could you post the last 30 or so log lines?

Tesla Helix
Posted - 2011.07.01 17:51:00 - [10]
 

Originally by: Thel Agor
Edited by: Thel Agor on 01/07/2011 00:02:56
I'm not even getting to a character selection screen-I get the splash "Incarna" screen, then nothing at all....but a tab on the task bar saying eve is still open. After 5 minutes or so, I manually close it, and get a 'program is unresponsive' message.

Just installed Incarna update, ran repair tool with 'no repairs needed' message, and client ran fine under 'Incursion'.

Last line on Log Server is "1696 Create Device" and there it hangs...


I had this problem, did a re-installation of directx and everything fired up okay.

http://www.microsoft.com/download/en/details.aspx?id=35

Syrvana Nox
Posted - 2011.08.12 02:48:00 - [11]
 

I'm was in the same spot as OP, splash screen to nothing, with just the exefile.exe x32 process in task manager (running win7 pro x64)
It was a fresh instal, as i just reformatted the computer yesterday, I tried everything on the forums with no success, till I updated DirectX, which solved the problem. (I have also added the font file, check every driver update and a few other updates before trying directx.)

Keliana Tiaq
Posted - 2011.09.09 01:58:00 - [12]
 

Same problem. Splash screen and than nothing. Eve.exe running but the log in screen never appears. Running Windows 7 Pro on a laptop that is about a month old. All updates are current as well as drivers. Eve ran for the first week or so and than just stopped. ****ed that I am paying for a game that I can't play.


 

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