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Cyriel Longinus
Posted - 2011.06.29 10:00:00 - [1]

Edited by: Cyriel Longinus on 29/06/2011 11:10:26

I would like my representatives to ask CCP to define "CCP does not charge extra for game expansions"

The common definition of a game expansion includes add-ons.

An expansion pack, expansion set, or supplement is an addition to an existing role-playing game, tabletop game or video game. These add-ons usually add new game areas, weapons, objects, and/or an extended storyline to a complete and already released game” - Wikipedia

Section 10.E of the EVE Online Terms of Use utilizes the words "New Releases of Software" and "Expansion Packs"

Now here it the expectations set forth by CCP since 2003 ...

"Your subscription fee gives you unlimited access to the EVE Online servers, website, and customer support. Unlike console games where you are purchasing the game as-is, the development of EVE as a persistent world is ongoing with frequent updates to add new features and improve your gameplay experience. Subscriptions allow us to continue making EVE bigger and better as well as paying our staff their monthly wages. CCP does not charge extra for game expansions.

Incarna introduced new items as part of an expansion. So then why are items being sold within in the Noble Exchange are excluded from a well documented and marketed customer service expectation.

Flawed Thinking: “But it’s just a damn Monocle, vanity items; they have no direct effect on game play … what’s the big deal … just ignore it … adapt or GTFO ... I can buy PLEX, convert them to ISK, use the ISK to buy in game items”. These are assumption, a limited perception of the inevitable future of the game and a resignation of ones right to customer service.

GTC and PLEX are not expansion items. Each represents a direct exchange of cash for services from CCP. They are alternative means of paying for subscription. PLEX almost qualifies as content by doubling as currency and as an item that can be traded in game.

Both are anomaly of trust between community and developer.
They are currency. Not goods.
They do not improve game play.
They facilitate convenience.

Items that purchased with ISK that were converted from the sale of PLEX on the player market are not not direct transactions with CCP. Almost every items in game is manufactured by a player or sold by a player with prices being set by a player.

Even though [Player_A] purchased PLEX from CCP another [Player_B] bought the PLEX with ISK. The ISK [Player_B] might have generated by Tech II Production and sales. [Player_C] purchased a Tech II Ship or Item from [Player_B]. [Player_B] purchased minerals and materials from [Player_D] and [Player_E] whom harvested the raw materials. All of which is gameplay.

It may not obvious to a PVP focused player but he does play link in a long the chain.

Currently, items being sold in the Noble Exchange breach the integrity of the market and customer expectations. Players do not harvest materials for the items. Players not create the items. Player do not set the initial prices for the items. Aurum and the NeX insures that no matter where in the cycle the item is purchased CCP profits from the exchange.

It a clever way to insert hidden charges for expansions.
The timing of introducing micro transactions for expansion items is clever.
What is more clever is that it is being presented as a option for you not to be included.

I'm not making an argument for EVE Online Avatar dress up to be free (although it should be because it and all items introduced within is an expansion), I'm pointing out the EVE Player's right to customer service from CCP who should deliver on expectations when the developer says “ CCP does not charge extra for game expansions”

Cyriel Longinus
Posted - 2011.06.29 10:02:00 - [2]

Edited by: Cyriel Longinus on 29/06/2011 10:59:03

With Incarna, the universe has expanded.

For now there is the room, couch and door. This is incomplete presentation of things to come. Because the station environments are restricted to quarters it is unclear at the moment how Incarna improves game play. Is it presently underestimated as an alternate shard that can be remedied by disabling station environments.

When stations environments expand to include multiplayer interactivity thru avatars rather than spaceships we will see improvements that will remove distinction between internet spaceships and avatars.

It will not be called Incarna, it will be called EVE. Avatars will become a vehicle, like spaceships, to continue exploring multilayer, multiplayer interactions as we have been doing since the universe began.

It may not make sense right this second but open reason to include what has been said about the future of station environments. Then maybe, yea ... one would like to exercise customer service to clarify this abrupt breach of trust, bait and switch in which CCP starts to charge extra for expansions when they been saying for eight years now …

“CCP does not charge extra for game expansions”

The issue about micro transactions in EVE Online is not about player's resistance to change. It very much about CCPs abandonment of expectations marketed by the company and not clearly communicating the shift with the customer base.

It was CCP whom set the tone; EVE Online is pure subscription based model MMORPG and also stated that EVE Online will not have micro transactions.

If CCP are to charge extras for expansions thru micro transactions, they should be upfront about it and clearly communicate the expectation shift with their customers and completely define the new expectations.

The company should not be marketing that they do not charge extras when in fact they will charge extra in micro transactions in addition to subscription fees. There is a term for this. It is called false advertisement.

Ominous Corp

Posted - 2011.06.29 10:39:00 - [3]

/signed for good arguments


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