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Deep Pain
Posted - 2011.07.03 13:47:00 - [61]
 

Here, read it a few times, u never know, maybe u get it :

A message stating the ban type, duration (in case of a temporary ban) and reason for the ban should be displayed when an attempt is made to log on to a banned account. An e-mail outlining the reason for the ban should also be sent to the e-mail address registered for the account and this mail can be responded to directly in order to contact us here at customer support.

I didn't get any message, email, no notification, nothing on ece account management...is it clear now? I'm asking WHY ?

Vastek Non
Posted - 2011.07.03 13:48:00 - [62]
 

Originally by: Deep Pain
Originally by: Tyburn Stannis
No, I'm just treating you and addressing you with a title appropriate to the manner in which you are behaving.


Why are you here anyway? Have you read the GM's post? Cos if u did, no chance I can explain it to you, you just can't understand. Live with it, I don't understand many things as well, yet I'm not trolling anyone.


And of course, anyone who points out the obvious is a troll Rolling Eyes

P.S. if nobody bar yourself and the GM's know anything and you want to be left alone, why are you posting in a public forum? *hint* there is an email address there, use it. They will not discuss individual bans on the forums.


Shani Khorme
Posted - 2011.07.03 13:54:00 - [63]
 

1) How are all those banned people posting with pretty old characters?
2) How come no one here has mentioned phishing yet? "you have been banned" scam mails are pretty common.

Deep Pain
Posted - 2011.07.03 14:03:00 - [64]
 

Dude, you're hopeless...I'll just ignore you.

Melisandra Palenis
Posted - 2011.07.03 14:36:00 - [65]
 

I had an alt account "banned" by CCP as a hacker compromised it. I was notified by email and with CCPs help managed to get the account back under my control and reverse most of the damage that was done to the account. The process was swift and mostly "painless" apart from the damage done to my ship and mineral collection. I strongly urge all players to use long and complex passwords using a combination of upper and lower case characters as well as numbers and symbols in a randomised, non sequential order. I used a simple word and payed the price. It will not happen again.

Algathas
Minmatar
The Revenge of Auntie Freeze
Posted - 2011.07.03 15:15:00 - [66]
 

I can confirm that they weren't banning people just for protesting. I thought I might get banned myself, but instead a lot of my posts were just deleted.

Sahvi Morvaalis
R U D E
Posted - 2011.07.03 15:46:00 - [67]
 

Originally by: Deep Pain
Dude, you're hopeless...I'll just ignore you.


Just a thought, but have you run your computer in safe mode and scanned for keyloggers?

If someone got your account info you may have had them stolen.

Deep Pain
Posted - 2011.07.03 16:09:00 - [68]
 

Originally by: Sahvi Morvaalis
Originally by: Deep Pain
Dude, you're hopeless...I'll just ignore you.


Just a thought, but have you run your computer in safe mode and scanned for keyloggers?

If someone got your account info you may have had them stolen.



From the moment the clients dropped all 3 at the same time, I tried many times and tried to log on all...Nobody could actually stay in game if it was password hack cos I would've kicked him out as soon as I was logging...instead all accounts were banned, that is my belief. Either CCP detected something and froze them all to prevent damage, either they had another reason. But as long as I know for sure I didn't use bots, selling isk for real money (RMT thingie) and I'm not aware of breaking any rules, I really don't know what to say...I thought it over and over, can't figure out what is going on.

I don't understand either why I haven't been informed of what's happening to my accounts since Senior GM just stated that all users are informed why they got banned. I didn't receive any mail, no message in Eve account management, nothing at all.

Maybe Senior GM will answer in private/email or however he/she wishes to. I am helpless, I hate this silence and seems like nobody from CCP bothers to clarify the situation.Since June 18th, I'm waiting for something and I'm losing hope. It's just beyond my comprehension...

Deep Pain
Posted - 2011.07.03 16:34:00 - [69]
 

Anyway, I'm off to bed cos I'm up for more than 30 hours, I was following this thread hoping that Senior GM Lelouch will say something but no luck this time...I always have hopes for the next day but nothing happens, days pass one after another and nothing changes.

I lost so much work put in the game and it's frustrating that I ain't getting an explanation.

Bed time...fly safe, I dive in my sheets :)

Speaker4 theDead
Caldari
Posted - 2011.07.03 16:44:00 - [70]
 

"Constructive criticism of our operations will not lead to an account ban"

So non-constructive critisism is still bannable? Cool


GM Lelouch


Game Masters
Posted - 2011.07.04 06:48:00 - [71]
 

I was off for the weekend but I've caught up reading this thread now.

Deep Pain: Your petition has been responded to at this point in time. Please respond to said petition if you have any further questions or concerns.

Originally by: Shani Khorme
2) How come no one here has mentioned phishing yet? "you have been banned" scam mails are pretty common.


This is a very good point and it bears mention that we will under no circumstances request your account password. If you get a mail claiming that one or more of your accounts have been banned yet your accounts have not been banned then chances are that you've gotten a phishing mail.

If you have any reason to suspect that the banmail you've gotten is not legitimate, do mail support@eveonline.com rather than responding to the mail itself. Another thing of note is that our banmails do not have any links within them, if the mail asks you to go to log in to a webpage of some sort in order to sort the matter out then it is a phishing mail.

Originally by: Speaker4 theDead
"Constructive criticism of our operations will not lead to an account ban"

So non-constructive critisism is still bannable? Cool


Poor choice of words on my part, nice catch! Criticism alone, constructive or otherwise, is not a bannable offense. Action may be taken if the form of criticism violates the EULA/TOS, the chances of which are much higher if the criticism is of the non-constructive variety. Threatening bodily harm to any of our staff or another player would examples of such a violation.

Hatsumi Kobayashi
Sniggerdly
Pandemic Legion
Posted - 2011.07.04 07:05:00 - [72]
 

Originally by: GM Lelouch
I was off for the weekend but I've caught up reading this thread now.



A question for you if I may.

Will you free Karttoon?

Lenore Leelu
Posted - 2011.07.04 07:05:00 - [73]
 

Originally by: The Babyface
Edited by: The Babyface on 29/06/2011 00:45:10
So one of my accounts today has been banned by CCP, supposedly due to a "security leak" and said it may have been hacked and used to spam forums or sell isk. Has anyone else had this? I'll feel more comfortable knowing that there are others in the community having account issues due to security. I know this will likely spark all kinds of conspiracy theories, but frankly I'm a little unsettled myself given light of current events....


Yes this happened to my account once, Reset all your passwords (not to the same thing) and wait for the ban to lift. Once ccp give you access to your account again, change that password as well, and you should be good to go.

Borun Tal
Minmatar
Space Pods Inc
Posted - 2011.07.04 07:27:00 - [74]
 

Originally by: Hatsumi Kobayashi
Originally by: GM Lelouch
I was off for the weekend but I've caught up reading this thread now.



A question for you if I may.

Will you free Karttoon?


Who? Sorry, never mind, I don't care.

Deep Pain
Posted - 2011.07.04 11:12:00 - [75]
 

I got an answer, problem is on the process to be solved, thanks to Senior GM Lelouch.

Ubilos
Posted - 2011.07.06 18:26:00 - [76]
 

Edited by: Ubilos on 07/07/2011 16:24:06
Originally by: GM Lelouch
4
"Another thing of note is that our banmails do not have any links within them, if the mail asks you to go to log in to a webpage of some sort in order to sort the matter out then it is a phishing mail."



Hmm,. is this true? Since I've got my alt account banned aswell, atleast there was a mail in the inbox that stated that, how ever this account, on the same email is still working. The mail I got was the following: (including *'s for the power of anonimity)

Originally by: A mail

Petition: EVE Online Account suspended

You can follow up on your petition on:
http://support.eve-online.com/Pages/Petitions/PetitionDetails.aspx?**************



2011.06.29 14:58:00 GM ******




I do not get a failure when logging in that my account is banned, just that my password is incorrect. I just tried to recover my password since I was wondering maybe it was a pirshing mail, and now I get this beautiful line of text:

"Доступ в игру для вашей учетной записи запрещен. Вы не можете перейти на эту страницу."

Now, that's beyond my comprehention. But, however, I've send an mail to support@eve and there's a petition open (should be on this char). Any help would be briliant (or even a reason why it was banned next to just violation of the EULA).



*edit: Some spelling mishaps =/

Ubilos
Posted - 2011.07.11 15:27:00 - [77]
 

This topic is not active anymore? Was hoping the GM did some more good customer relations and explain a bit! :)

Humongus Bauls
Posted - 2011.07.11 19:22:00 - [78]
 

Edited by: Humongus Bauls on 11/07/2011 19:23:28
Originally by: GM Lelouch
An e-mail outlining the reason for the ban should also be sent to the e-mail address registered for the account and this mail can be responded to directly in order to contact us here at customer support.


Is it protocol to send this Email, or is it optional?

SexyBiotch
Posted - 2011.07.12 15:44:00 - [79]
 

Originally by: Melisandra Palenis
I had an alt account "banned" by CCP as a hacker compromised it. I was notified by email and with CCPs help managed to get the account back under my control and reverse most of the damage that was done to the account. The process was swift and mostly "painless" apart from the damage done to my ship and mineral collection. I strongly urge all players to use long and complex passwords using a combination of upper and lower case characters as well as numbers and symbols in a randomised, non sequential order. I used a simple word and payed the price. It will not happen again.


How long did it take? I have my main banned with the exact same circumstance and after filing a petition and giving them some information there has been no further communication from them, and this was 6 days ago.

Thanks

Ubilos
Posted - 2011.07.12 18:38:00 - [80]
 

Edited by: Ubilos on 12/07/2011 18:40:13
Well, it's since it's not the same as mine, it might be different, all I know is that I've been waiting for 13 days now, they are prob busy with the update and all, but it just sucks not being to able to play the game they way I wanted.

Also, how far do the logs go back? Since if it's hard to find after 2 weeks, I'm kinda ****** sideways if they look at it after 14 days, which is tomorrow?

GM Lelouch, any more info on what's going on and stuff?

EDIT: Handy for when making a petition: http://wiki.eveonline.com/en/wiki/Customer_Support

Ogre tech II
V0LTA
VOLTA Corp
Posted - 2011.07.12 19:02:00 - [81]
 

Originally by: Ubilos
Edited by: Ubilos on 12/07/2011 18:40:13
Well, it's since it's not the same as mine, it might be different, all I know is that I've been waiting for 13 days now, they are prob busy with the update and all, but it just sucks not being to able to play the game they way I wanted.

Also, how far do the logs go back? Since if it's hard to find after 2 weeks, I'm kinda ****** sideways if they look at it after 14 days, which is tomorrow?

GM Lelouch, any more info on what's going on and stuff?

EDIT: Handy for when making a petition: http://wiki.eveonline.com/en/wiki/Customer_Support


well 1 of my accounts have been suspended with no reason, and im hitting day number 14 withought a reply from GM ZWORM

2 WEEKS for an account banned withought reason is bull s h it

Nocturnalist
Posted - 2011.07.12 19:52:00 - [82]
 

I'm still waiting for a reply on my other account. It sucks, but what is worse is the lack of information how the investigation is going. Hacking isnt something i take lightly, and the feedback makes me wonder wtf is up.


Ogre tech II
V0LTA
VOLTA Corp
Posted - 2011.07.12 20:18:00 - [83]
 

Originally by: Nocturnalist
I'm still waiting for a reply on my other account. It sucks, but what is worse is the lack of information how the investigation is going. Hacking isnt something i take lightly, and the feedback makes me wonder wtf is up.




i couldnt agree more mate, its rubbish to say the least

SexyBiotch
Posted - 2011.07.12 22:11:00 - [84]
 

I'm probably going to unsub my other accounts, at least until my main is restored to me. All of my other accounts are there to support my main one way or another so there's no use in me paying if I won't be playing (wow look at that, it rhymes).

Anyway, if this is going to take way longer than 2 weeks no way in hell I'm giving money to CCP for not having access to the game. They might reimburse some time on the main account but I'm pretty sure they won't do it on the other accounts (and I don't really expect them to, either).

I'll probably give them till the end of this week and then I'll put my accounts on hibernation.

daddys helper
Posted - 2011.07.12 22:33:00 - [85]
 

this thread is pretty damming proof of the failure to follow through by CCP representitives.

we witnessed 2 posts from a GM telling us how CCP always communicates their ban reasons, yet most of the posters cite a lack of coms and info from the GMs

If the system works so damn well why did a GM have to come into this thread to resolve CS issues and discuss bans?

and why did that take half a month?

Seriously guys, there are flashes of brilliance from the CS department but they are all tarnished by the overall failure of the CS department to do their jobs in a timely fashion or to the complete satisfaction of the customers


Dani Leone
Gallente
Positively Idle
Posted - 2011.07.12 22:42:00 - [86]
 

Originally by: GM Lelouch
I was off for the weekend but I've caught up reading this thread now.

Deep Pain: Your petition has been responded to at this point in time. Please respond to said petition if you have any further questions or concerns.

Originally by: Shani Khorme
2) How come no one here has mentioned phishing yet? "you have been banned" scam mails are pretty common.


This is a very good point and it bears mention that we will under no circumstances request your account password. If you get a mail claiming that one or more of your accounts have been banned yet your accounts have not been banned then chances are that you've gotten a phishing mail.

If you have any reason to suspect that the banmail you've gotten is not legitimate, do mail support@eveonline.com rather than responding to the mail itself. Another thing of note is that our banmails do not have any links within them, if the mail asks you to go to log in to a webpage of some sort in order to sort the matter out then it is a phishing mail.

Originally by: Speaker4 theDead
"Constructive criticism of our operations will not lead to an account ban"

So non-constructive critisism is still bannable? Cool


Poor choice of words on my part, nice catch! Criticism alone, constructive or otherwise, is not a bannable offense. Action may be taken if the form of criticism violates the EULA/TOS, the chances of which are much higher if the criticism is of the non-constructive variety. Threatening bodily harm to any of our staff or another player would examples of such a violation.


I am wondering, if as a certain person said "The tone and demeanor of my blog on Friday did not correctly portray my emotions towards the community and player base at large. I love and respect EVE and its community on a level that's hard to really do justice in words. However I let my frustration take charge of me, fueled by emotions that had built up due to a breach of trust we at CCP have been experiencing over the past few days. I know that sounds ironic considering those are the exact same feelings you have been having towards CCP."

A slight tangent here, I wonder if CCP would consider, as a gesture, taking a more conciliatory tone towards certain players who let off rather too much steam during those frantic few days.

Certainly nobody deserves threats and abuse just for doing their job and I can certainly understand taking the ban hammer to enforce a cool down for hot heads, but don't we all deserve a second chance when reacting in the heat of the moment? just like Arnar did and does?

Ubilos
Posted - 2011.07.14 17:28:00 - [87]
 

Originally by: Dani Leone

Certainly nobody deserves threats and abuse just for doing their job and I can certainly understand taking the ban hammer to enforce a cool down for hot heads, but don't we all deserve a second chance when reacting in the heat of the moment? just like Arnar did and does?


I can only agree, then again I live by a philosophy that work should be enjoyable, maybe it's a luxury that I actually enjoy my rl work, dunno..

Then again, the ban hammer for cooling down hot heads? I very much disagree, that's a wrong reaction to what is going on. That would be like if you work at a service point and a customer complains that his service/product is not working and you throwing him out because you cannot handle your emotions. If I was your boss you could hit the pavement, giving a response and hearing them out is all they need 90% of the time, the other 10 is actually solving problems.


Further more, if you read a bit up, most of the people being helped (or waiting to being helped, like me! :P) are not banned for shouting at CCP or ingame to other players. They are banned and either don't know why and/or feel it's not justified while getting no reaction on their petitions or mails. This is about customer service and to be honest, CCP is slacking a bit in that department?

People ingame are saying that CCP are up to their neck in all kinds of stuff, so I can understand that petition reaction can be slow, the problem is, there is nothing being said at all. Being banned from a game with my main supporting account for 15 days and still not have a reaction with what I've actually done just seems like stupid? They don't give back lost time or skillpoints. Imagine how you would feel if it happend to you?

Anyways, still love the game, just hoping they will make it better for me again by looking into it and actually tell me what I did wrong or lemme know they made a mistake?

Yours,

Ubi

Ogre tech II
V0LTA
VOLTA Corp
Posted - 2011.07.17 19:39:00 - [88]
 

20 + days for my banned account and still no reason/reply from a gm..

still wondering are people having this s h i t also ?


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