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blankseplocked CCP to Speak on Community Management Seminar (BAHAHAHAHA)
 
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Cyriel Longinus
Caldari
XERCORE
Posted - 2011.06.26 08:34:00 - [31]
 



Bottom line, no one at this event is qualified to talk about community.


Cancel Align NOW
Posted - 2011.06.26 08:35:00 - [32]
 

Welcome to the hotel California. You can check out any time you like , but you can never leave.

SSN 609
Amarr
The Graduates
Morsus Mihi
Posted - 2011.06.26 08:36:00 - [33]
 

Originally by: Ryker Struvian
Originally by: SSN 609
Originally by: Akrosi
Don't worry CCP are fast becoming a Joke in the industry. The only event's they'll be attending next year will be "How to start a new career in trash collection"


Guys... have you ever been to one of these seminars? Its better to watch paint dry. The topic was raised in such a way that people would be interesting in what she has to say.

This was also brought up and announced before the incarna was released...

Not to mention that much of what happened isn't her fault, and while there are a lot of things not going right, there are probably a lot of things shes trying to get CCP to do, and they won't allow her to do her job due to many facts we don't know.

Please... stop personally attacks of CCP employees and attack policies instead.


They can be boring, but you could approach it without degrading your customers. It's just another bad choice in decision making. Never is it good to do anything to your customers other than praise them and acknowledge you appreciate their business.


IF anything its an bash against herself for learning from a Video, not the customer.

I mean we could spin it that we are "dinosaurs".

Or we could spin it that she feels powerless against a player base that has more apparent power then her position provides her.

It depends on how you look at it!

Kez Aumer
Posted - 2011.06.26 08:36:00 - [34]
 

Originally by: baltec1
We are currently rampaging in the park attacking the staff one at a time and if given the chance we would most likely eat them too.


They forgot to turn the fence back on after allowing the item mall in.

Cyriel Longinus
Caldari
XERCORE
Posted - 2011.06.26 08:39:00 - [35]
 



Do I see a dino thread-naughty within our near future here?

Yarrrrrhh
Posted - 2011.06.26 08:40:00 - [36]
 

Just when you thought they couldn't possibly derp even more.

Iamien
Democracy of Klingon Brothers
Posted - 2011.06.26 08:42:00 - [37]
 

Originally by: Ni'ark
Ms. Massey attended San Jacinto College and resides in Austin.


The head of PR does not even hold a degree. How can a proper mouthpiece not have a degree?

Also, she is responsible for the interaction with Tabula Rasa community, we are DOOOMED!

Aldus Extremis
Imperial Academy
Posted - 2011.06.26 08:49:00 - [38]
 

Originally by: Iamien
Originally by: Ni'ark
Ms. Massey attended San Jacinto College and resides in Austin.


The head of PR does not even hold a degree. How can a proper mouthpiece not have a degree?

Also, she is responsible for the interaction with Tabula Rasa community, we are DOOOMED!


So you keep saying. How does a degree make you competent at any given thing? Are you saying there are no people who are competent and even excellent at what they do who have no degree?

What degree does Steve Jobs hold? What degree does Bill Gates hold? Those are two off the top of my head. Having attended class and passed a few tests does not make you necessarily competent at anything other than achieving a passing grade.

Alara IonStorm
Caldari
Posted - 2011.06.26 08:50:00 - [39]
 

Edited by: Alara IonStorm on 26/06/2011 09:13:50
Please visit your user settings to re-enable images.
Edit: Meh

Iamien
Democracy of Klingon Brothers
Posted - 2011.06.26 08:52:00 - [40]
 

Edited by: Iamien on 26/06/2011 08:58:39
Originally by: Aldus Extremis
Originally by: Iamien
Originally by: Ni'ark
Ms. Massey attended San Jacinto College and resides in Austin.


The head of PR does not even hold a degree. How can a proper mouthpiece not have a degree?

Also, she is responsible for the interaction with Tabula Rasa community, we are DOOOMED!


So you keep saying. How does a degree make you competent at any given thing? Are you saying there are no people who are competent and even excellent at what they do who have no degree?

What degree does Steve Jobs hold? What degree does Bill Gates hold? Those are two off the top of my head. Having attended class and passed a few tests does not make you necessarily competent at anything other than achieving a passing grade.


Outside of entrepreneurs, those who choose a professional career-path typically invest in enough studies to qualify for some sort of degree or other certification.

Aldus Extremis
Imperial Academy
Posted - 2011.06.26 08:55:00 - [41]
 

Originally by: Iamien
Edited by: Iamien on 26/06/2011 08:52:40
Originally by: Aldus Extremis
Originally by: Iamien
Originally by: Ni'ark
Ms. Massey attended San Jacinto College and resides in Austin.


The head of PR does not even hold a degree. How can a proper mouthpiece not have a degree?

Also, she is responsible for the interaction with Tabula Rasa community, we are DOOOMED!


So you keep saying. How does a degree make you competent at any given thing? Are you saying there are no people who are competent and even excellent at what they do who have no degree?

What degree does Steve Jobs hold? What degree does Bill Gates hold? Those are two off the top of my head. Having attended class and passed a few tests does not make you necessarily competent at anything other than achieving a passing grade.


Outside of entrepreneurs, those who choose a professional career-path typically invest in enough studies to qualify for some sort of degree or other certification.


I've worked in a professional field for over 20 years. SOme of the best people I worked with had no degree. I think you are a fool to think the degree means competence or worse that lack of degree equates lack of competence.

Iamien
Democracy of Klingon Brothers
Posted - 2011.06.26 09:02:00 - [42]
 

Originally by: Aldus Extremis


I've worked in a professional field for over 20 years. SOme of the best people I worked with had no degree. I think you are a fool to think the degree means competence or worse that lack of degree equates lack of competence.


CCP Pann is an EVE community manager of old(04/05) that we never heard from again after she was caught lying to us. She went and worked at Tabula Rasa, which failed. She returned as the the Lead PR agent in 2008 and we have not seen hide nor hair from her until she made two posts a few days ago.

Does that sound like someone who is experienced/competent in managing communities?

Angeliq
Minmatar
Soimii Patriei
Vera Cruz Alliance
Posted - 2011.06.26 09:03:00 - [43]
 

Originally by: Iamien
Originally by: Ni'ark
Ms. Massey attended San Jacinto College and resides in Austin.


The head of PR does not even hold a degree. How can a proper mouthpiece not have a degree?

Also, she is responsible for the interaction with Tabula Rasa community, we are DOOOMED!


Just like The Senior Priducer of EVE Online - CCP Zulu (Arnar Hrafn Gylfason) - has no education! No high school! No university!

Please visit your user settings to re-enable images.


Please visit your user settings to re-enable images.

... And most important, he has no degree (or skills) in COMMUNICATION, PR, Consumer/Customer Relations.

He is not the only one with such an impressive educational background at CCP. I heard their new Head of Financial Dept. buried (bankrupt) a few companies.

Aldus Extremis
Imperial Academy
Posted - 2011.06.26 09:06:00 - [44]
 

Originally by: Iamien
Originally by: Aldus Extremis


I've worked in a professional field for over 20 years. SOme of the best people I worked with had no degree. I think you are a fool to think the degree means competence or worse that lack of degree equates lack of competence.


CCP Pann is an EVE community manager of old(04/05) that we never heard from again after she was caught lying to us. She went and worked at Tabula Rasa, which failed. She returned as the the Lead PR agent in 2008 and we have not seen hide nor hair from her until she made two posts a few days ago.

Does that sound like someone who is experienced/competent in managing communities?


What part of what I said implied that everyone without or with a degree was competent? Your statement directly implied incompetence due to lack of degree. I find that statement silly. If you think she is incompetent, fine. State your reasons but lack of degree is not an indicator.

Doom Sentinel
Posted - 2011.06.26 09:07:00 - [45]
 

I smell another potential threadnaught

Iamien
Democracy of Klingon Brothers
Posted - 2011.06.26 09:10:00 - [46]
 

Edited by: Iamien on 26/06/2011 09:11:19
Originally by: Aldus Extremis
Originally by: Iamien
Originally by: Aldus Extremis


I've worked in a professional field for over 20 years. SOme of the best people I worked with had no degree. I think you are a fool to think the degree means competence or worse that lack of degree equates lack of competence.


CCP Pann is an EVE community manager of old(04/05) that we never heard from again after she was caught lying to us. She went and worked at Tabula Rasa, which failed. She returned as the the Lead PR agent in 2008 and we have not seen hide nor hair from her until she made two posts a few days ago.

Does that sound like someone who is experienced/competent in managing communities?


What part of what I said implied that everyone without or with a degree was competent? Your statement directly implied incompetence due to lack of degree. I find that statement silly. If you think she is incompetent, fine. State your reasons but lack of degree is not an indicator.


So you believe that there is an equal number of incompetent people without degrees than there are with?

If so, you are ignorant. Degrees may not guarantee competence, but the knowledge that a degree indicates sure helps to prevent incompetence.

Tutskii
Posted - 2011.06.26 09:10:00 - [47]
 

Posting to confirm that CCP is ::excellence:: at managing communities and have a lot to teach.

Cyriel Longinus
Caldari
XERCORE
Posted - 2011.06.26 09:11:00 - [48]
 

Originally by: Aldus Extremis
Having attended class and passed a few tests does not make you necessarily competent at anything other than achieving a passing grade.


Absolutely agree with that.

I worked @ DreamWorks, I was the right hand minion to Corporate VP @ Clear Channel (trained his new middle manager and staff), I took care of a Hospital's Data Center plus Help Desk alone whilst my the rest of my team slept soundly in their beds, I took care of hundreds of Small Business clients with technical advise and support for six years (self employment) ....

My subjects in colleges were Behavioral Science, Electronic Music and Violin.
I never graduated.

I keep a printed out copy of Steve Jobs 2005 Stanford Commencement Speech to kick around my desk and to remind me that when my back is against the wall, I'm doing alright.


It's not Valerie Massey (CCP Games) calling the shots right now.


Aldus Extremis
Imperial Academy
Posted - 2011.06.26 09:13:00 - [49]
 

Originally by: Iamien
Originally by: Aldus Extremis
Originally by: Iamien
Originally by: Aldus Extremis


I've worked in a professional field for over 20 years. SOme of the best people I worked with had no degree. I think you are a fool to think the degree means competence or worse that lack of degree equates lack of competence.


CCP Pann is an EVE community manager of old(04/05) that we never heard from again after she was caught lying to us. She went and worked at Tabula Rasa, which failed. She returned as the the Lead PR agent in 2008 and we have not seen hide nor hair from her until she made two posts a few days ago.

Does that sound like someone who is experienced/competent in managing communities?


What part of what I said implied that everyone without or with a degree was competent? Your statement directly implied incompetence due to lack of degree. I find that statement silly. If you think she is incompetent, fine. State your reasons but lack of degree is not an indicator.


So you believe that there is an equal number of incompetent people without degrees than there are with?

If so, you are ignorant. Degrees may not guarantee competence, but the knowledge that a degree indicates sure helps prevent incompetence.


I believe when calling a persons competence into question I look at their performance and not their education. To do otherwise can cause you to reject people of quality due to an unreasonable and un-required bias.It's simply not useful.

Precusor
Posted - 2011.06.26 09:15:00 - [50]
 

Keep this thread up.

Lederstrumpf
Posted - 2011.06.26 09:18:00 - [51]
 

Originally by: Cyriel Longinus


Did you notice this one: What Can You Do When Your Social or MMO Game Community Revolt Against You?




http://www.youtube.com/watch?v=sqyiUNGcTrY

^ Read the comments on this one.

"ridiculously modifications and orwellianesque censorship"

I'm not really sure CCP could learn anything there.

Kiwi Miner
Posted - 2011.06.26 09:20:00 - [52]
 


Quote:

What part of what I said implied that everyone without or with a degree was competent? Your statement directly implied incompetence due to lack of degree. I find that statement silly. If you think she is incompetent, fine. State your reasons but lack of degree is not an indicator.


So you believe that there is an equal number of incompetent people without degrees than there are with?

If so, you are ignorant. Degrees may not guarantee competence, but the knowledge that a degree indicates sure helps prevent incompetence.


I believe when calling a persons competence into question I look at their performance and not their education. To do otherwise can cause you to reject people of quality due to an unreasonable and un-required bias.It's simply not useful.


and how are we to judge ccpan's competence, based on the eve community at the moment not well i expect


Cyriel Longinus
Caldari
XERCORE
Posted - 2011.06.26 09:25:00 - [53]
 

Edited by: Cyriel Longinus on 26/06/2011 09:42:17


Community management is extremely visible position that takes direction from the highest echelon of management. You have the community whom the conduit needs to maintain trust with. The work is in full view of the eyes of everyone within the company. Then you have the ambitions of the corporate executives whom are the furthest removed from the community.

So it's like being pulled into two directions with your hands tied and your career on the line.
They can only succeed if they are allowed to do so.

It some instances, the person in the trenches makes good calls based on the situation, then management pulls rank to override the people that are suppose to be trusted to perform the roles they were hired to do.



Lederstrumpf
Posted - 2011.06.26 09:26:00 - [54]
 

Originally by: Iamien
CCP Pann is an EVE community manager of old(04/05) that we never heard from again after she was caught lying to us. She went and worked at Tabula Rasa, which failed. She returned as the the Lead PR agent in 2008 and we have not seen hide nor hair from her until she made two posts a few days ago.

Does that sound like someone who is experienced/competent in managing communities?


Interesting. Any details about the "caught lying" incident?

Aldus Extremis
Imperial Academy
Posted - 2011.06.26 09:27:00 - [55]
 

Originally by: Kiwi Miner

Quote:

What part of what I said implied that everyone without or with a degree was competent? Your statement directly implied incompetence due to lack of degree. I find that statement silly. If you think she is incompetent, fine. State your reasons but lack of degree is not an indicator.


So you believe that there is an equal number of incompetent people without degrees than there are with?

If so, you are ignorant. Degrees may not guarantee competence, but the knowledge that a degree indicates sure helps prevent incompetence.


I believe when calling a persons competence into question I look at their performance and not their education. To do otherwise can cause you to reject people of quality due to an unreasonable and un-required bias.It's simply not useful.


and how are we to judge ccpan's competence, based on the eve community at the moment not well i expect




I didn't post to defend ccp in any way. I posted to call bull**** on a blanket statement that has no merit.

Cyriel Longinus
Caldari
XERCORE
Posted - 2011.06.26 09:32:00 - [56]
 

Originally by: Aldus Extremis
I didn't post to defend ccp in any way. I posted to call bull**** on a blanket statement that has no merit.


Here, here.
So let's move forward!

Send forth the DINOSAURS!!!!


Falbala
Gallente
Ishtar's Destiny
Posted - 2011.06.26 09:34:00 - [57]
 

She meant Jurassic Park

Shintai
Gallente
Arx Io Orbital Factories
Arx Io
Posted - 2011.06.26 09:37:00 - [58]
 

Yet another FAIL in the long row of FAILS from P!

Falbala
Gallente
Ishtar's Destiny
Posted - 2011.06.26 09:45:00 - [59]
 

Originally by: Kiwi Miner



and how are we to judge ccpan's competence, based on the eve community at the moment not well i expect



You can judge her competence anytime. Just google eveonline and Pann and you will get a record of her posts since 2003... She did her job well, has good communication skills and even had her song on eve radio back in time.

Here is her interview with IGN if that helps.


Drifnir
Mnemonic Enterprises
Posted - 2011.06.26 09:48:00 - [60]
 

Oh lord this is priceless...I bet they're gonna have some new material after this.


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