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T'amber Anomandari Demaleon
Posted - 2011.06.25 12:14:00 - [91]
 

Its good to see such a well thought out and prepared letter from someone on the other side, even if it is from a one-day old alt (I can't talk there) and that I don't agree with your faith in the company CCP.

I also work for a big company and we have similar internal documents that are aimed at stimulating debate and conversation within our team and the opinions expressed aren't always explicitely what the writers feel. Even so, it is just an opinion and not fact. So I whole heartedly agree with you here, and the demonising of Stoff is completely unnessecary.

However, the way in which the company CCP (not individuals) releases information and continuously "seems" to be ignoring their customers creates so many problems you have to wonder what they are thinking and trust can only be broken so many times. While I believe that the vocal few are just that, a small portion of the community, the potential damage built up from all this **** cannot be ignored and they must do something, and do it soon before their game is irrevocably damaged.

While I'm completely against MTs, there has to be a way to fix this situation so that the majority of players can be placated and CCP can make their money without everyone losing something they obviously love. I quit and sold all my **** 8 or 9 months ago, but I still take an active part in the forum community as its extremely hard to quit eve until eve quits you, and I'd not like to see it end.

-t'amber

Frank Corncob
Posted - 2011.06.25 12:17:00 - [92]
 

Edited by: Frank Corncob on 25/06/2011 12:17:24
Blizzard made 2 million dollars in 4 hours when they released the Sparkly Pony. That pony cost $25 and was a flying mount in the game.

CCP made $4000~ in 40 hours when they released a variety of Monocles. Those monocles cost $70 and do nothing.


The concept that a vanity item costs almost 3 times more then the pony shows a real disconnect with reality. The high cost is a barrier to entry in the NeX market. You can tell your self "It's just ISK!!!" but player A isn't going to spend 400m to 1.5b on some clothes. And they won't spend $35-$70 either.

Problem?

Whitehound
The Whitehound Corporation
Frontline Assembly Point
Posted - 2011.06.25 12:25:00 - [93]
 

Edited by: Whitehound on 25/06/2011 12:27:22
You, M14D, are the one who is dumb. Your subject line is nothing more than an insult of calling the EVE community dumb.

A shark is a hunter and does not crawl on the floor of the ocean like a crab. Both need food, but both have very distinctive ways of getting to it.

CCP is a game maker and as such is, or should, be thinking on making games. The moment they stop thinking about making games they become something else.

Make a good game and people will come to you. You do not have to beg them to buy it, but your game will sell itself and because it is good. Once you have to switch to other means of making money have you lost the plot and are going downhill.

Increasing the hardware requirements so you can sell vanity items in a virtual environment means that you have lost the plot. CCP is helping ATI and Nvidia to increase their profits with Incarna, but the wallets of the players are not infinitely deep and not all will have the money to pay CCP as well. If then we get vanity items and micro transactions then it is GAME OVER.

Amorlune
Gallente
The Scope
Posted - 2011.06.25 12:28:00 - [94]
 

Originally by: Whitehound
Edited by: Whitehound on 25/06/2011 12:27:22
You, M14D, are the one who is dumb. Your subject line is nothing more than an insult of calling the EVE community dumb.

A shark is a hunter and does not crawl on the floor of the ocean like a crab. Both need food, but both have very distinctive ways of getting to it.

CCP is a game maker and as such is, or should, be thinking on making games. The moment they stop thinking about making games they become something else.

Make a good game and people will come to you. You do not have to beg them to buy it, but your game will sell itself and because it is good. Once you have to switch to other means of making money have you lost the plot and are going downhill.

Increasing the hardware requirements so you can sell vanity items in a virtual environment means that you have lost the plot. CCP is helping ATI and Nvidia to increase their profits with Incarna, but the wallets of the players are not infinitely deep and not all will have the money to pay CCP as well. If then we get vanity items and micro transactions then it is GAME OVER.


+1

Ryiha
Posted - 2011.06.25 12:31:00 - [95]
 

Originally by: M14D


Unlike the majority of you, CCP is not that stupid, and their final evaluation would include that such an idea cannot ever rely on suitable community support and therefore it would never go through. While I'm sure it's a paradigm for some of you here that you're not the only one capable of thinking of negative sides, I can assure you; CCP had all of your possible complaints noted down before you even knew of this.




After reading this I'm not so sure about "CCP is not that stupid". As for non-Vanity items never happening because of lack of community support, that has not stopped them before, and just imagine the situation without the current rage, how quickly would they conclude that they could do whatever they want without any resistance at all?

I have no big concerns with Incarna, but I think without the occasional nerdrage on the forums CCP would never commit to any serious bugfixing / revisiting broken stuff at all.

Ammzi
Posted - 2011.06.25 12:35:00 - [96]
 

I don't know about you M14D, but I am more ****ed at the "don't listen to the player base, but listen to their actions"

Well fine CCP, how about we mess up all your major trade hubs, halt the sandbox and then shove it up somewhere dark. Is that enough action for you? Or would you like us to pick a plane ticket and come protest in front of your HQ's, would that be better?


Inca Jones
Posted - 2011.06.25 12:37:00 - [97]
 

yes i am stupid, very, very stupid. Even more stupid it seems for rejoining this game a few weeks ago. All i want to know is if pay2win with a subscription model is on the table. I don't think it's unreasonable and i find their unwillingness to speak on this subject very telling and frustrating.

Now i have no intention of continuing to play for months and then have this dropped on my head, i want to know whether this game is worth investing my time in. You can call it unreasonable rage or whatever, i see it as a simple request.

Fulmar Muse
Caldari
Posted - 2011.06.25 12:40:00 - [98]
 

It's a corporate snowball effect, as in it's always picking up pace, getting more and more generic/perfect/crap (definatly crap and generic)...

It will pick up so much pace that it (CCP) will consume all life and energy in the known universe (money).

CCP is a red giant that will at some point go nova.. unelss of course they can find a suitable solution to their money woes (looking @ the investors here).. cos it' basically their fault.. what with the brain storming sessions culnimating in any old idea that will pleasure the bosses... (in this case the idea is once again... crap/generic)

Here's an idea.. have less expansions (and scrap dust.. its finite anyways.. along with the PS3)... and the ones you do have, make them amazing, like apocrypha.

Job done!... they should hire me

Azura K
Caldari
Posted - 2011.06.25 12:45:00 - [99]
 

Very well said, M14D! Most of that post sums up my thoughts nicely. A bit saddening, albeit not surprising, that you had to have every single category of person you described come out and prove your social definitions as fact. Though, in fairness, one can't expect everyone to understand how board room spitballing sessions work. That last bit wouldn't be so bothersome if they weren't so hellbent on 'fighting the man' that they refuse to listen to people knowledgeable on the situation.

Whitehound
The Whitehound Corporation
Frontline Assembly Point
Posted - 2011.06.25 12:47:00 - [100]
 

Originally by: Ammzi
I don't know about you M14D, but I am more ****ed at the "don't listen to the player base, but listen to their actions"

Do not be. Do the same. Stop listening to them and start looking at what they do.

I will keep playing EVE for a while, but if I keep losing more friends and to crap like vanity items and micro transactions then I will find me another game.

Just the thought of playing with people, who buy clothing or monocles in EVE for billions of ISKs is weird. I will not be playing with such people for long. I will find me a group of players again with whom I can roll, stand together and have some real fun.

Tane Enat
Posted - 2011.06.25 12:52:00 - [101]
 

Soy M14D what you're saying is that we have no reasons to fear that they'd sell us Ships for Aur? And for that matter, why not ammo?

Sub Prime
Posted - 2011.06.25 12:56:00 - [102]
 

Originally by: Azura K
Very well said, M14D! Most of that post sums up my thoughts nicely. A bit saddening, albeit not surprising, that you had to have every single category of person you described come out and prove your social definitions as fact. Though, in fairness, one can't expect everyone to understand how board room spitballing sessions work. That last bit wouldn't be so bothersome if they weren't so hellbent on 'fighting the man' that they refuse to listen to people knowledgeable on the situation.


I had to laugh at this troll!

Carmoisine Bavaire
Posted - 2011.06.25 13:10:00 - [103]
 

Well spoken M14D, my charachter wants to have your babies...

I just want to adress another point, people saying they will cancel theire accounts if they dont get icecream WITH chockolate bits...
In Wow, they got theire icecream, with extra chockolate bits.
It went from a mildly interesting game to something where everybody was entitled to epic gear, being max level, and have done all the content, by plaing only every second sunday.


Ein Spiegel
Minmatar
Fly-by-Night Industries LLC PTY LTD
Posted - 2011.06.25 13:10:00 - [104]
 

The original post is well written, and thought out. But flawed.

There is an assumption that the "silent majority" aren't concerned at all. However the forums are increasingly active with names that I have not seen, and are not one day old alts. While this increase in activity is not amazing proof of widespread "emorage" reaction of the majority of Eve players, the issues (and many people have many different issues, some of which are quite silly) have provoked intense debate by some, intense emotional response by others, and sadly only a few rational, reasonable responses. Which tends to follow a bell curve, not unlike the IQ (which measures some types of intelligence) commonly mistaken to be "intelligence". So let's look at the player demographics...

I would say that roughly 20% (or less) of the active players that frequently log in are actually vocal in expressing their opinions on the primary valid issues. Maybe 10% more are being reasonable and rational in their actions, both in and out of game. The remaining 70% are, by and large, silent. Because they don't use the forums. Or they don't feel like making a trip to Jita/Rens/Amarr for whatever reason. The vast majority of players in MMOs rarely if ever make a post in the forum, because they don't play to post in a forum. They play to, well, play the game. The only time they might go to the forums is when something has so upset them, it requires a response. It also takes a mindset that says "other people should know about this".
The response to Incarna, the leaked documents, and CCP's response to the uproar, is hitting at least some of the silent, as the forums blazed brighter than I can remember seeing. PCU seems to have dropped slightly, as well, although let's see if Sunday shows it still being strong. (All numbers, percentages, are very rough estimations and could be +/- 15%, easily.) I'm seeing in chat channels I frequent (not Local) more people actually talking about it (in between the "sky is falling" shouts and the "STFU bittervets" yelling) and the mood seems to be just a little unsettled.
I dislike comparing this to the SWG experience. I lived through that. It wasn't the NGE, it wasn't the actual gameplay changing that caused me to leave SOE for life. It was the reaction to the outrage by Smed, and the effective gagging of a customer relations team that couldn't make people stop complaining. I hold out hope, still, because the OP is right... CCP has been a good company, making generally good decisions over the years and thinking about the player and the game. People also have a valid argument that things have changed over the course of the more recent expansions - things are being left in an incomplete state while other things that most players are unconcerned about are getting some heavy manhours. There are legitimate perspectives on all sides, and more recent events lead some to be less optimistic concerning CCP's common sense.

Let's just not cast aspersions at the divergent viewpoints, and see what happens? Intelligence has nothing to do with it, passion and emotion is what drives internet spaceships. Either love for the game, love for your corp, or hatred of <insert hated alliance name here>. Civil discussion is good, but condescension, personal attacks, or gross generalization of an entire population are bad. (Yes, I'm aware I did that with the percentages, to illustrate a theoretical bell curve.)

Christos Hendez
Warhamsters
Against ALL Authorities
Posted - 2011.06.25 13:12:00 - [105]
 

You used apostraphes, italisized sentences, and words such as "farce" in a non-comedic fashion. Either you are being sarcastic or severely overestimating the intelligence of other online communities.

Azura K
Caldari
Posted - 2011.06.25 13:17:00 - [106]
 

Originally by: Sub Prime
I had to laugh at this troll!


I don't sugar coat my thoughts on any situation. It'd take a very, ah, special sort of person to think that this outcry isn't almost entirely momentum based at this point. Pure conjecture on my part, perhaps, but I feel this snowball of a protest has begun rolling so fast down the metaphorical slope that no amount of reason or sincerity in the world will stop it cleanly. People are finding new (and even I have to admit... inventive) ways to take things said the wrong way and so they can enjoy that revolutionary rush and keep on frothing at the mouth.

Ein Spiegel
Minmatar
Fly-by-Night Industries LLC PTY LTD
Posted - 2011.06.25 13:20:00 - [107]
 

Also, I forgot to add... the only objective measure of player happiness with Eve is a metric we don't have ready access to - how many subscription cancellations have occurred since Thursday last, is the trend sustained, and how does this impact CCP's bottom line?

Another hated reference to the NGE (but they do come to mind) - During the forum upheaval there, many rational people said much of what the OP says - stop whining about rage-quitting, or if you are going to quit just go and leave us be. And within a month of the forum rage, SWG had roughly 10k total subscribed accounts. They never recovered. It goes without saying, if you make a change in an MMO, there will be forum rage. The community will *****. But the concrete actions of the players should be a signpost. Don't assume that because the forum raging didn't result in the end of days the last 15 times, doesn't mean that this time it might not be different. Watch very very closely the things that aren't forum rage... PCU numbers, subscriber figures, and whether or not there's significant Plex volume trade increases. (Or a significant increase in sales of a variety of goods.)


Blood Fart
Posted - 2011.06.25 13:27:00 - [108]
 

I love the internet CEOs that want to explain business to me.

See me in 2-3 years after the smash and grab is over and the golden parachutes are in full bloom. Hell, I wish I would have gotten in on some of this action. Hurry and apply for an internship at CCP if you need one....you'll probably be a low-paid lead designer in a couple months.

Gaius Fabius
Posted - 2011.06.25 13:41:00 - [109]
 

Originally by: Scorpii Zenith
Profit, without profit, there isn't EVE.

Without profit, there isn't new stuff for EVE.

You lazy ass socialistic poor kiddos should get a job and life.

Your stuff, to Scorpii Zenith, via contract. Thank you.


Well they could afford to spend god how many years on this expansion that does absolutely nothing... so the money is there, its just a motter of priority. Obviously there is a gap between what CCP things are good additions to the game and what player base want.

M14D
Posted - 2011.06.25 13:49:00 - [110]
 

Originally by: Christos Hendez
You used apostraphes, italisized sentences, and words such as "farce" in a non-comedic fashion. Either you are being sarcastic or severely overestimating the intelligence of other online communities.


lol you said apostraphes, lol

While I appreciate you're evaluating my words based on the style they're written in, as many here seem to do when pointing out grammatical errors and what not; I'd be even more appreciative if you'd respond to the points made.

Many ignorant posts here again today, by the looks of which. Including one "burn please" threat which I've happily reported. Thank you so much for giving me the opportunity to do that.

Sub Prime
Posted - 2011.06.25 13:55:00 - [111]
 

lol, the 'how to run a business' guru speaks again!

M14D
Posted - 2011.06.25 13:56:00 - [112]
 

Edited by: M14D on 25/06/2011 13:57:28
Originally by: Whitehound
Edited by: Whitehound on 25/06/2011 12:27:22
You, M14D, are the one who is dumb. Your subject line is nothing more than an insult of calling the EVE community dumb.

A shark is a hunter and does not crawl on the floor of the ocean like a crab. Both need food, but both have very distinctive ways of getting to it.

CCP is a game maker and as such is, or should, be thinking on making games. The moment they stop thinking about making games they become something else.

Make a good game and people will come to you. You do not have to beg them to buy it, but your game will sell itself and because it is good. Once you have to switch to other means of making money have you lost the plot and are going downhill.

Increasing the hardware requirements so you can sell vanity items in a virtual environment means that you have lost the plot. CCP is helping ATI and Nvidia to increase their profits with Incarna, but the wallets of the players are not infinitely deep and not all will have the money to pay CCP as well. If then we get vanity items and micro transactions then it is GAME OVER.


Again, you seem to be bent on sticking to your conclusion that CCP is inevitably and stubbornly entering into MT-overload.

To recap: ALL THEY'VE DONE IS MODIFY AN EXISTING MONETARY TRANSACTION.

If you want to whine, I suggest you all stop buying PLEX. But no, you wouldn't ever do that, would you? I didn't think so.

Increasing the hardware requirements is a moot point. On my 5-year old system (albeit a quad-core) I've noticed no increase in performance-strain when playing EVE that would warrant new hardware. Sure, the Captain's Quarters is more graphic-intensive than its static predecessor, but I can switch that off and this is a game that's ever-evolving. Furthermore, you can bet on it they're going to make it optional next patch. It didn't need a massive riot like this to invoke such changes.

That's what all MMO's do. Why you even bring up changing hardware requirements is beyond me. This is seen in nearly every long-lasting MMO. Some have even received entire graphical overhauls; Ultima Online, to name one. Why? To keep up with other competitive titles. Did the customers enjoy it? No, not really, but they recognised it had to be attempted. The execution was just flawed.

Just in a way CCP has been considering (emphasis on CONSIDERING) the expansion of the MT system. Someone had to play Devil's Advocate and even go as far as to suggest MT>ships/ammo.

Doesn't mean it's happening. Certainly not to that extent.

Atticus Fynch
Gallente
Posted - 2011.06.25 13:57:00 - [113]
 

Edited by: Atticus Fynch on 25/06/2011 14:03:14
Edited by: Atticus Fynch on 25/06/2011 14:01:16


This really has nothing to do with "intelligence" but more with "values."

In many ways this thread is the classic socialist vs capitalist argument.

EVE, as it was, was a socialist game that allowed you to "work" your way to the top via the grind.

The "new and improved" EVE will be a capitalists game which allows you to purchase your way to the top.

The sentiments are strong because this cuts down to the very core of our personal beliefs and values. This game was just a canvas where we could project such values. Therefore the "revolution" and rioting are to be expected. In short, EVE has formed a new "government" and it will affect how people play the game. Akin to how people's real lives are affected and changed when RL governments change.

There will be refugees who flee and those who will band together to join the motherland...as we have seen in the forums.

M14D
Posted - 2011.06.25 13:59:00 - [114]
 

Originally by: Azura K
Originally by: Sub Prime
I had to laugh at this troll!


I don't sugar coat my thoughts on any situation. It'd take a very, ah, special sort of person to think that this outcry isn't almost entirely momentum based at this point. Pure conjecture on my part, perhaps, but I feel this snowball of a protest has begun rolling so fast down the metaphorical slope that no amount of reason or sincerity in the world will stop it cleanly. People are finding new (and even I have to admit... inventive) ways to take things said the wrong way and so they can enjoy that revolutionary rush and keep on frothing at the mouth.


This is exactly my point. Thank you. Everyone's too busy enjoying their "moment of fame and newfound meaning" to even want to listen to reason.

M14D
Posted - 2011.06.25 14:02:00 - [115]
 

Originally by: Atticus Fynch
Edited by: Atticus Fynch on 25/06/2011 13:57:51


In many ways this thread is the classic socialist vs capitalist argument.

EVE, as it was, was a socialist game that allowed you to "work" your way to the top via the grind.

The "new and improved" EVE will be a capitalists game which allows you to purchase your way to the top.

The sentiments are strong because this cuts down to the very core of our personal beliefs and values. This game was just a canvas where we could project such values. Therefore the "revolution" and rioting are to be expected. In short, EVE has formed a new "government" and it will affect how people play the game. Akin to how people live when RL governments change.


Again, another person who assumes all of these so called capitalist-changes have gone live already. It makes me want to facepalm, as it just goes to show you haven't read my posts, at all.

It's almost as if all of you have woken up to the shock of finding out that gaming companies *le gasp* actually want to improve their flow of money; to then be able to expand and provide better service.

Sub Prime
Posted - 2011.06.25 14:06:00 - [116]
 

Originally by: M14D
Originally by: Azura K
Originally by: Sub Prime
I had to laugh at this troll!


I don't sugar coat my thoughts on any situation. It'd take a very, ah, special sort of person to think that this outcry isn't almost entirely momentum based at this point. Pure conjecture on my part, perhaps, but I feel this snowball of a protest has begun rolling so fast down the metaphorical slope that no amount of reason or sincerity in the world will stop it cleanly. People are finding new (and even I have to admit... inventive) ways to take things said the wrong way and so they can enjoy that revolutionary rush and keep on frothing at the mouth.


This is exactly my point. Thank you. Everyone's too busy enjoying their "moment of fame and newfound meaning" to even want to listen to reason.


This makes no sense at all. If CCP has made a reasonable response to the worries of a lot of the player community, yes, you'd have a point. Unfortunately for your arguement, CCP have not made any reasonable response to those worries. It's not as if CCP are getting shouted out of the arguement, far from it, we WANT to hear from them. We WANT them to ease our fears.

You, 'business guru extraordinaire', of all people should appreciate the importance of communication.

Atticus Fynch
Gallente
Posted - 2011.06.25 14:06:00 - [117]
 

Originally by: M14D
Originally by: Atticus Fynch
Edited by: Atticus Fynch on 25/06/2011 13:57:51


In many ways this thread is the classic socialist vs capitalist argument.

EVE, as it was, was a socialist game that allowed you to "work" your way to the top via the grind.

The "new and improved" EVE will be a capitalists game which allows you to purchase your way to the top.

The sentiments are strong because this cuts down to the very core of our personal beliefs and values. This game was just a canvas where we could project such values. Therefore the "revolution" and rioting are to be expected. In short, EVE has formed a new "government" and it will affect how people play the game. Akin to how people live when RL governments change.


Again, another person who assumes all of these so called capitalist-changes have gone live already. It makes me want to facepalm, as it just goes to show you haven't read my posts, at all.

It's almost as if all of you have woken up to the shock of finding out that gaming companies *le gasp* actually want to improve their flow of money; to then be able to expand and provide better service.


Don't take it so personal dip****. It was just a thought. Get a ****ing life ffs.Rolling Eyes

Players don't care about CCP's bottom line, just their product. Likewise CCP doesn't care about the players, just their bottom line.

Get it now?


M14D
Posted - 2011.06.25 14:08:00 - [118]
 

Originally by: Atticus Fynch
Originally by: M14D
Originally by: Atticus Fynch
Edited by: Atticus Fynch on 25/06/2011 13:57:51


In many ways this thread is the classic socialist vs capitalist argument.

EVE, as it was, was a socialist game that allowed you to "work" your way to the top via the grind.

The "new and improved" EVE will be a capitalists game which allows you to purchase your way to the top.

The sentiments are strong because this cuts down to the very core of our personal beliefs and values. This game was just a canvas where we could project such values. Therefore the "revolution" and rioting are to be expected. In short, EVE has formed a new "government" and it will affect how people play the game. Akin to how people live when RL governments change.


Again, another person who assumes all of these so called capitalist-changes have gone live already. It makes me want to facepalm, as it just goes to show you haven't read my posts, at all.

It's almost as if all of you have woken up to the shock of finding out that gaming companies *le gasp* actually want to improve their flow of money; to then be able to expand and provide better service.


Don't take it so personal dip****. It was just a thought. Get a ****ing life ffs.Rolling Eyes

Players don't care about CCP's bottom line, just their product. Likewise CCP doesn't care about the players, just their bottom line.

Get it now?




Getting a life, as in, protesting in-game around Jita? Saddest thing I've seen in my gaming career, imo.

Sub Prime
Posted - 2011.06.25 14:14:00 - [119]
 

Originally by: M14D
Again, another person who assumes all of these so called capitalist-changes have gone live already. It makes me want to facepalm, as it just goes to show you haven't read my posts, at all.

It's almost as if all of you have woken up to the shock of finding out that gaming companies *le gasp* actually want to improve their flow of money; to then be able to expand and provide better service.


You smug, self righteous ignoramus. I've read your posts, and replied to them (you obviously choose not to reply to anything that makes you look like a chump though), so please don't blame other for not reading your posts.

Business Guru, you know why SOE screwed up and Blizzard have gone from strength to strength? Blizzard listened to their customers and retracted major change to WoW, SOE on the otherhand introduced a game change that the player base was against and the game subscription went into freefall.

Tell me, why do CCP want to improve their flow of money over and above what it is at the moment? Is it natural? Is it caused by other factors such as expenditure on other programs? Do you know? I don't, but you seem to think you do and know that it's right for CCP to be doing this lol.

M14D
Posted - 2011.06.25 14:15:00 - [120]
 

Originally by: Sub Prime
Originally by: M14D
Originally by: Azura K
Originally by: Sub Prime
I had to laugh at this troll!


I don't sugar coat my thoughts on any situation. It'd take a very, ah, special sort of person to think that this outcry isn't almost entirely momentum based at this point. Pure conjecture on my part, perhaps, but I feel this snowball of a protest has begun rolling so fast down the metaphorical slope that no amount of reason or sincerity in the world will stop it cleanly. People are finding new (and even I have to admit... inventive) ways to take things said the wrong way and so they can enjoy that revolutionary rush and keep on frothing at the mouth.


This is exactly my point. Thank you. Everyone's too busy enjoying their "moment of fame and newfound meaning" to even want to listen to reason.


This makes no sense at all. If CCP has made a reasonable response to the worries of a lot of the player community, yes, you'd have a point. Unfortunately for your arguement, CCP have not made any reasonable response to those worries. It's not as if CCP are getting shouted out of the arguement, far from it, we WANT to hear from them. We WANT them to ease our fears.

You, 'business guru extraordinaire', of all people should appreciate the importance of communication.


There comes a point where the behaviour of the customers is so out of line, that the workings of "the customer is always king" fail to apply. It's not a dogmatic rule you can't stray from.

When the community at large is responding disproportionately to the issue at hand, you stay quiet for a while. That has one good reason, and I'll tell you what it is. Pay attention:

No one would listen to it. Any answer short from grovelling and handing out billions of free ISK would get torn apart.

That's why they wait. That's why you're only getting a thought-exchange with the devs after things have calmed down. After people stop acting like children and open themselves to dialogue.




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