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Crunchmeister
Sick Tight
BricK sQuAD.
Posted - 2011.06.25 01:06:00 - [1741]
 

Originally by: Katcaeks
Originally by: Crunchmeister
Originally by: Katcaeks
I work for a multi billion telecommuncations company which has a reputation for poor customer service. The CEO during this time basically wanted to make as much money off customers as he could and do it as cheaply as humanly possible, making all kinds of cuts, offshoring a lot of centres and the work quality and customer service dropped a great deal as a result.


You work for Bell Canada?


No, we offer a lot more than Bell Canada, and we are not located in Canada or America.


lol Just thought I'd venture that guess. It sounded very familiar. Except the "getting better" part. I'm sure other Canadians would agree.

Goatse Girl
Posted - 2011.06.25 01:06:00 - [1742]
 

You're not sorry, you're sorry that you got found out.

Find a new job zulu

Cosmoes
Minmatar
Posted - 2011.06.25 01:06:00 - [1743]
 

Originally by: Dan Kaneda
Originally by: Da Gooch


Are you moving beyond VANITY AUR items?



CCP ZULU DO YOU SEE THE QUESTION ABOVE?

CAN YOU READ IT? GOOD, NOW LISTEN UP.. WE DONT CARE ABOUT THE PRICE OF YOUR STUPID HELLO KITTY ****

WE WANT AN ANSWER TO THE QUESTION ABOVE IN YELLOW, CAN YOU COMPREHEND MY ENGLISH??? IF NOT PLEASE REPLY AND I WILL TRY MAKE IT MORE TOWARDS A 5YEAROLDS MENTALITY.



I want all my fellow eve players to quote this and not suggest any other stupid points, this is the only thing that needs a damn answer



If your going to complete ignore us and go ahead with what you want for eve you could at least have the decency to tell us to our face.

But hey your world is worth less than trit atm so we'll just make our own assumptions and everything is pointing towards you selling game breaking items and stuff we could already get (where did those faction towers go?) to squeeze every cent out of us.

Katra Novac
Posted - 2011.06.25 01:06:00 - [1744]
 

Originally by: Jacob Kelbrand
Originally by: CSM Seleene
Based on the devblog, and my impressions from the conversations I have had in recent days, it is my opinion that CCP has decided upon a strategy with respect to virtual goods and Incarna, and that they are going to fearlessly implement it regardless of feedback from CSM or the players.

Our words, and yours, on this issue seem to be worthless. Only our actions have any weight.

I am carefully considering what to do next as I mull all this over.


Or maybe they havent decided either way yet? Prehaps the MT strategy is still in the works, can't we reserve the rage untill they actually come out and say that there will be MT's for non vanity items?




At least we now know where the 'Fearless' remark comes from.

If they're using the Fearless remark it'll happen, otherwise they're going to look even more stupid than they do now.

Gurgeh Morat
Gallente
7th Interval
Posted - 2011.06.25 01:07:00 - [1745]
 

Edited by: Gurgeh Morat on 25/06/2011 01:09:35
Edited by: Gurgeh Morat on 25/06/2011 01:08:38
While I still can, one last post.

Let me highlight the relevant feature of that blog post
Originally by: Mark Raynor
Originally by: nodezeon
Extract from CCP Zulu's last Dev blog...

So this thing is vanity items only?

Yes. We will start out with a rather limited number of items initially, carefully measuring the demand and how it impacts the economy. As time progresses, we'll gradually introduce new items and revise our strategy. We've also discussed this issue in depth with the Council of Stellar Management and will both consult with them and keep them up to date every step of the way.

http://www.eveonline.com/devblog.asp?a=blog&bid=913





Stop asking questions - unsubscribe and do not login: Affect their bottom line




Firid Soulbane
Kickass inc
Controlled Chaos
Posted - 2011.06.25 01:08:00 - [1746]
 

Your reasonining for introducing NeX was to give players a chance to customize stuff and give things a personal touch. But all this takes extra dev effort and thats why you would be charging for it. If thats the case then we should only be paying for the dev work going into creating this extra customization. So you have no reason to sell your stuff at those extreme prices since lowering price would increase demand and thus bring in same amount of $$$.

You say its vanity items only in this dev blog and that we dont have to buy them. But a 68$ monocle thats just plain greed from CCP's side.

Bagehi
Association of Commonwealth Enterprises
Posted - 2011.06.25 01:08:00 - [1747]
 

Quote:

Are you moving beyond VANITY AUR items?



Originally by: CCP Zulu
Hey all. To clarify this blog, its intent was to address two topics and two topics only;

1. What Fearless is and the nature of its content
2. The pricing strategy behind the NeX store

I do realize there are other concerns you have and those will be addressed, but doing it all at the same time would make the messaging tricky and muddled and not allow for a focused discussion. I understand a lot of the frustration going around but if we want to discuss then we need to do so in a constructive and focused manner.

Thanks,
Arnar

Huh? It was a yes or no question. I'm willing to accept y/n. It only takes one letter.

To respond to your response:
1. Fearless spoke volumes more than your response.
2. A $1000 pair of pants is a pair of pants made by a high profile, high fashion designer. Not the first thing a company puts on the market. This is a new market for CCP. A market nearly a decade old. A market CCP is late to enter, not an early innovator. You can't really expect early adopters anymore.

Demon Azrakel
Gallente
Defiant..
Narwhals Ate My Duck
Posted - 2011.06.25 01:09:00 - [1748]
 

Originally by: Cosmoes
Originally by: Dan Kaneda
Originally by: Da Gooch


Are you moving beyond VANITY AUR items?



CCP ZULU DO YOU SEE THE QUESTION ABOVE?

CAN YOU READ IT? GOOD, NOW LISTEN UP.. WE DONT CARE ABOUT THE PRICE OF YOUR STUPID HELLO KITTY ****

WE WANT AN ANSWER TO THE QUESTION ABOVE IN YELLOW, CAN YOU COMPREHEND MY ENGLISH??? IF NOT PLEASE REPLY AND I WILL TRY MAKE IT MORE TOWARDS A 5YEAROLDS MENTALITY.



I want all my fellow eve players to quote this and not suggest any other stupid points, this is the only thing that needs a damn answer



If your going to complete ignore us and go ahead with what you want for eve you could at least have the decency to tell us to our face.




Remove display cabinet for vanity items... piece of shit expansion (if you are not censored from the word shit, I will not let you censor my use of the word shit). That's all the "Expansion" is.

Glyken Touchon
Gallente
Independent Alchemists
Posted - 2011.06.25 01:09:00 - [1749]
 

Originally by: CCP Zulu
They are not CCP policy nor are they a reliable source of CCP views as a company. The employees who submitted articles to that newsletter did exactly what they were asked to do, write about theories and opinions from an exaggerated stand.
Then why do some of the recent changes implemented support the pro-MT exaggeration?

You might be able to convince me that the pro/con argument page was exaggerated. However, moving on to "Delivering the Goods: Virtual Sales in Incarna". This isn't a debate article. It seems to be stating current direction (desired if not actual).
Originally by: Fearless newsletter- Delivering the Goods: Virtual Sales in Incarna
Not all virtual purchases will focus on customization: some will simply be new items, ammunition, ships, etc. that can be purchased outright.
How many threadnaughts does it take to convince you?
Originally by: Fearless newsletter- Delivering the Goods: Virtual Sales in Incarna
One other service were looking at is selling faction standings.
See my first point. Visibility of other characters' faction standings was removed without warning. Yes, the "show info" screen paused while stuff loaded, but suggestions were in the papercuts thread that BFF were looking through (e.g. collapsed folders/sub tabs) that could have been implemented without any qualms from anybody.

Does Fearless go through PR before publication? If so, I think you need to review your policies. Always assume everything that is published in the company name will hit public eyes. Disclaimers about "not company policy" mean nothing when the people expressing their opinions are the people that seem to make the design decisions. I'm amazed that you didn't expect this response as soon as it was published.

Given the forum's dislike of MT in general, and absolute hatred of non-vanity MT, choosing anyone from either Game design or management (or Dr. Eyjo) for the pro-MT argument was idiotic at best. For a debate article that is fictional/exaggerated, don't associate the sections. Use Side 1 vs Side 2. As the text doesn't accurately represent the authors' opinions, who wrote what is irrelevant. Put 3 names in the introduction for the article instead. That would have nipped some of this in the bud as that page would be an obvious spark for discussion rather than anything more sinister.

Angeliq
Minmatar
Soimii Patriei
Vera Cruz Alliance
Posted - 2011.06.25 01:10:00 - [1750]
 

Originally by: Sinker1345


Are you moving beyond VANITY AUR items? As in will there be any power/convenience items?



CCP ZULU DO YOU SEE THE QUESTION ABOVE?

CAN YOU READ IT? GOOD, NOW LISTEN UP.. WE DONT CARE ABOUT THE PRICE OF YOUR STUPID HELLO KITTY SHT

WE WANT AN ANSWER TO THE QUESTION ABOVE IN YELLOW, CAN YOU COMPREHEND MY ENGLISH??? IF NOT PLEASE REPLY AND I WILL TRY MAKE IT MORE TOWARDS A 5YEAROLDS MENTALITY.



I want all my fellow eve players to quote this and not suggest any other stupid points, this is the only thing that needs a damn answer!




Made it even more clear.

Gashblight
Posted - 2011.06.25 01:10:00 - [1751]
 

Edited by: Gashblight on 25/06/2011 01:11:04

Chrysanthemum Korik
Monocles Of Death
Posted - 2011.06.25 01:11:00 - [1752]
 

Originally by: Jacob Kelbrand
Originally by: CSM Seleene
Based on the devblog, and my impressions from the conversations I have had in recent days, it is my opinion that CCP has decided upon a strategy with respect to virtual goods and Incarna, and that they are going to fearlessly implement it regardless of feedback from CSM or the players.

Our words, and yours, on this issue seem to be worthless. Only our actions have any weight.

I am carefully considering what to do next as I mull all this over.


Or maybe they havent decided either way yet? Prehaps the MT strategy is still in the works, can't we reserve the rage untill they actually come out and say that there will be MT's for non vanity items?



Except CCP previously committed to not sell non-vanity items. The fact it is even being considered is an issue.

Bloodpetal
Mimidae Risk Solutions
Posted - 2011.06.25 01:11:00 - [1753]
 

Bumped to make sure this gets read about how your players feel.


Originally by: Straahl
Edited by: Straahl on 25/06/2011 01:01:39
CCP,

I doubt you'll read this, as it'll probably be lost in the threadnaught, but I have really lost faith in your game and of you as a company.

Your devblog in response to our concerns was unsatisfactory. You had a chance to put out the fire and appease the majority of your player-base by simply answering some well deserved questions. Remember, though you may have outside investors, we, the customers, are also your investors. When the day comes that EVE is no longer your "cash cow" or "golden goose", which is looking like it may be sooner than later, will you address the concerns of your corporate investors the same way you did your customers?

I am completely disillusioned at what you have become. You have bitten off more than you can chew by producing DUST 514 and World of Darkness and now EVE is suffering for it. You are trying to milk your cash cow for every drop that it is worth and in turn are killing it. Don't pretend like it isn't happening because you have offered no evidence to suggest otherwise. If you lose EVE, how do you expect to complete DUST 514 and World of Darkness. Outside investors won't invest in your other projects because with the collapse of EVE, they have just now become high risk projects.

There is a saying I'm sure you're familiar with, "high risk, high gain". Is it really worth risking EVE and your other projects just for this high gain? Just so you can afford those $1000 jeans you speak of?

Honestly, I really expected more from this devblog. Did I expect you to put an end to the torch and pitchforks? No. But I at least expected you to show the courtesy of actually listening and answering our questions directly; not tip-toe around the issues. However, after reading about how dissatisfied some of your employees are with your communication and professionalism within CCP, I am not surprised in the least by your response.

http://www.glassdoor.com/Reviews/CCP-Games-Reviews-E159347.htm

Whether these are real testimonials or not, it is pretty clear what the general consensus is that's hurting your company. Your complete lack of understanding and communication is not only suffering between you and your consumers, but between you and your employees. I now understand why it is too much to ask of you, CCP, for a decent response -- because you cannot even manage communication internally.

It may be a drop in the bucket within the grand scheme of things, but I plan on canceling all 4 of my accounts. You have broken my heart CCP. I was one of the few that actually supported the idea of Incarna. But you have taken things too far and you either do not understand what you did wrong, or you will not admit it.

There is still a chance for you to turn this around CCP. But you are quickly using up your nine lives. This devblog was a slap in the face to dedicated players like myself and there is no excuse for that. We are not the golden geese with $1000 jeans you think we are. I for one will not continue to pay you to kill your own game. You can do that for free.

If you turn things around, I will be back, I promise you.

"There was once a dream that was EVE."






Placid09
Suddenly Ninjas
Posted - 2011.06.25 01:11:00 - [1754]
 

Originally by: CCP Zulu
While its perfectly fine to disagree and attack CCP over policies or actions we take, we think its not cool how individuals that work here have been called out and dragged through the mud due to something they wrote in the internal company newsletter. Seriously, these people were doing their jobs and do not deserve the hate and ****storm being pointed at them.


I call bull****. You're saying it's their jobs to money grab every last cent they think they can out of their loyal customers? If that's the case then I won't be staying out of principal, and I guarantee you I'm not the only one. We give CCP as a company our trust and our business, and it's employee's try to **** us. Sorry, but any grips that people have made AT the employee's are fair in my eyes, they are messing with us.

If one of your lawmakers leaves comments about ****ing the tax payers out of as much money as possible on a leaked form, you're going to be ****ed at that lawmaker. He is messing with YOU. Same as those people are messing with US!

-5 accounts, **** CCP.

Seamus Odoone
Posted - 2011.06.25 01:12:00 - [1755]
 

EVE playerbase encounters CCP Zulu

CCP Zulu uses '**** you'
Seamus uses counter and unsubs account

Seamus wins the battle and receives $30/month back.

Da Gooch
Posted - 2011.06.25 01:12:00 - [1756]
 

Good girl on eve radio she finally brought up the non vanity issue

HoboWithAShip
They That Are
Posted - 2011.06.25 01:13:00 - [1757]
 

Originally by: Da Gooch
Good girl on eve radio she finally brought up the non vanity issue


It took them long enough.

Vol Arm'OOO
Posted - 2011.06.25 01:13:00 - [1758]
 

EVE is not like other games -- it is different, bolder, more foward thinking. As with the rest of the game its market place should not be like other games' markets. I dont have a problem with ccp selling things on the market for what ever price it is able to get from its customers. But ccp should not be selling completed items. Instead ccp should only be selling BPC to create items. For instance instead of eelling the monicole -- ccp should sell a bpc for the monicole and then with teh more avr spent the more runs you get. The player would then have to go into the game and acquire the items necessary to make the items. The compenents would be obtained from pi, mining and mission drps. CCP could also seed the universe with rare drps necessary to make the items. With this system -- everyone is happy -- ccp has its real money market and the players get an improved market with new ways for regular players to make isk from industry and the market.

Vhaine Vhindiscar
Origin.
Black Legion.
Posted - 2011.06.25 01:14:00 - [1759]
 

Dear CCP,

Be Less Evil. Listen to players more. Make a game we like and want to pay for. You'll have less days like this and we'll all get along so much better.

Thank you.

LT Wolf
Pyro-Tech Inc
Posted - 2011.06.25 01:14:00 - [1760]
 

Truly disappointed with that crap blog. Not logging in tell they sort this out.

money counts right? 3 more accounts looking at the door.

Hope the weekend has better news.



Ranka Mei
Caldari
Posted - 2011.06.25 01:15:00 - [1761]
 

Originally by: Da Gooch
Good girl on eve radio she finally brought up the non vanity issue

Who is 'she'? Pann?

Allyria Kylari
Posted - 2011.06.25 01:15:00 - [1762]
 

Everyone, please read these posts by anonymous CCP employees: Link

Over the past 3 years, CCP employees have rated job satisfaction at and average of 2.4 out of 10

Here are some examples:


"Managers tend to hide things from the staff and are more reactive than proactive. The company has asked for trust yet has done nothing but hide facts and information from the staff to create a level of distrust and anxiety never seen before."

"The salary is not conform (roughly 30% on average below and no annual or other adjustments for inflation or currency values) industry standards for either side of the Atlanic"

"All that remains is the social interaction between select groups at CCP. Apathy quickly sets in with new people, no matter how much you try to involve them and encourage them. Initiatives from staff to counter this do exist, but really need embracing by management. Do not misunderstand me, it is a wonderful place to be. But it is not a place to work for long."

Constantinus Maximus
Paxian Expeditionary Force
Posted - 2011.06.25 01:16:00 - [1763]
 

Did CCP_Zulu RAGEQUIT life? :-)

Kerfira
Kerfira Corp
Posted - 2011.06.25 01:16:00 - [1764]
 

I guess we now know where Bagdad Bob found a new career... He's CCP Zulu Laughing

Alexis Sachs
Posted - 2011.06.25 01:16:00 - [1765]
 

Originally by: Ranka Mei
Originally by: Da Gooch
Good girl on eve radio she finally brought up the non vanity issue

Who is 'she'? Pann?


It's Mynxee

Swizzles Joe
Posted - 2011.06.25 01:17:00 - [1766]
 

The blog doesnt cover what we want to know about aur. Will it be game changing items or not? Simples.


Also for all you "dont log in people"
Unsubbing and loging in would cost them more then just unsubbing. Fools if you don't login you dont cost them as much.


Da Gooch
Posted - 2011.06.25 01:17:00 - [1767]
 

None of them are good at explaining why non vanity items will crush the game, /sigh

Token Afrodude
Minmatar
Posted - 2011.06.25 01:18:00 - [1768]
 

Originally by: Ytrea
I, like many others, cancelled my subscription after reading that internal newsletter.

I, like many others, cancelled my hope after reading the dev-blog.






^ this. I Spent a few hours in game tonight in jita trying to draw attention to this on the forums....but after thinking about it realisticly, i gave up. whats the point in getting the players to voice their own opinions when CCP doesn't listen to us anyway.

Hieronymus Alexandre
Fashionable Enterprises
Posted - 2011.06.25 01:19:00 - [1769]
 

Originally by: Bloodpetal
Quoted to make sure that CCP reads the words of its players.

Originally by: Straahl
Edited by: Straahl on 25/06/2011 01:01:39
CCP,

I doubt you'll read this, as it'll probably be lost in the threadnaught, but I have really lost faith in your game and of you as a company.

Your devblog in response to our concerns was unsatisfactory. You had a chance to put out the fire and appease the majority of your player-base by simply answering some well deserved questions. Remember, though you may have outside investors, we, the customers, are also your investors. When the day comes that EVE is no longer your "cash cow" or "golden goose", which is looking like it may be sooner than later, will you address the concerns of your corporate investors the same way you did your customers?

I am completely disillusioned at what you have become. You have bitten off more than you can chew by producing DUST 514 and World of Darkness and now EVE is suffering for it. You are trying to milk your cash cow for every drop that it is worth and in turn are killing it. Don't pretend like it isn't happening because you have offered no evidence to suggest otherwise. If you lose EVE, how do you expect to complete DUST 514 and World of Darkness. Outside investors won't invest in your other projects because with the collapse of EVE, they have just now become high risk projects.

There is a saying I'm sure you're familiar with, "high risk, high gain". Is it really worth risking EVE and your other projects just for this high gain? Just so you can afford those $1000 jeans you speak of?

Honestly, I really expected more from this devblog. Did I expect you to put an end to the torch and pitchforks? No. But I at least expected you to show the courtesy of actually listening and answering our questions directly; not tip-toe around the issues. However, after reading about how dissatisfied some of your employees are with your communication and professionalism within CCP, I am not surprised in the least by your response.

http://www.glassdoor.com/Reviews/CCP-Games-Reviews-E159347.htm

Whether these are real testimonials or not, it is pretty clear what the general consensus is that's hurting your company. Your complete lack of understanding and communication is not only suffering between you and your consumers, but between you and your employees. I now understand why it is too much to ask of you, CCP, for a decent response -- because you cannot even manage communication internally.

It may be a drop in the bucket within the grand scheme of things, but I plan on canceling all 4 of my accounts. You have broken my heart CCP. I was one of the few that actually supported the idea of Incarna. But you have taken things too far and you either do not understand what you did wrong, or you will not admit it.

There is still a chance for you to turn this around CCP. But you are quickly using up your nine lives. This devblog was a slap in the face to dedicated players like myself and there is no excuse for that. We are not the golden geese with $1000 jeans you think we are. I for one will not continue to pay you to kill your own game. You can do that for free.

If you turn things around, I will be back, I promise you.

"There was once a dream that was EVE."







RougeOperator
Posted - 2011.06.25 01:19:00 - [1770]
 

Originally by: Da Gooch
None of them are good at explaining why non vanity items will crush the game, /sigh


Have you not played games with micro transactions before? Where wallets more then time and effort determine who wins?


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