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Angeliq
Minmatar
Soimii Patriei
Vera Cruz Alliance
Posted - 2011.06.25 00:35:00 - [1651]
 

Dear Senior Producer of EVE Online Arnar Hrafn Gylfason

You Sir must really think we are all some dumb arss underage kids with serious mental disabilities!

First of all, who in God's name taught you about Customer/Consumer Support and Public Relations? Please don't ever speak in public again, for your own sake. Hire someone with a basic knowledge on Consumer/Customer Support and Public Relations to write and speak for you. Until then, just remember the golden rule: The Customer Is Always Right.

Second. Just how stupid do you think we all are? Is this the best excuse/explanation you could come up with? "... exaggerated purposefully to draw contrasts and make points" Do you honestly expect us to believe that sht?

Third. I'm paying you to provide me a service and when I'm not satisfied with it I feel entitled to "hate and ****storm" since well... I pay for it.

Forth. Obviously you don't even consider dropping the MT's "We will gradually introduce items at other price points". Don't forget that we made you what you are today and if we don't want it, maybe you should at least show a little more diplomacy when telling us to fck off. I understand that business is business, but it's no business without customers and it's bad business with low customer retention rates.

Yes, EVE-Online was and still is a great idea, BUT my Dear Sir, without us it would've been just that, a great idea and not the business it is today. At least show the respect we deserve since WE pay your salary Mister Senior Producer of EVE Online.

Sincerely yours,
An old capsuleer

P.S. I hope all you ppl from CCP go bankrupt for ruining this game

Bloodpetal
Mimidae Risk Solutions
Posted - 2011.06.25 00:36:00 - [1652]
 

~ "Why do they think it's wise to force users to use it"

~ "We think they way to get people to use Incarna is to provide content there that you can do by walking around - than just forcing people to do it."


Drakrtar
Posted - 2011.06.25 00:36:00 - [1653]
 

Dear CCP Zulu,

I do realize how difficult it is to become a major target in a very bad PR mess such as this one. Your tone and feeble attempt to quiet the masses with no real answers has done nothing more than anger the group you aimed to please and then on top of that you have given those of us like myself a very bad impression of your abilities.

I have been with Eve longer then you have been employed with CCP and can easily say this is by far one of the worst scenarios i've seen CCP deal with. The way you have handled it is rather unprofessional and even using foul language to address a player base? I mean seriously who is this guys superior?

Someone needs to step in an give a REAL response to the issues at hand. Utilize your CSM's that's what they are there for. If you have a problem with funding LET your community know. Eve has proven over the years that they have one of the strongest communities out there and to leave them out of such important issues is not only disrespectful, but extremely dumb.

Please do not make the same mistake Sony did by ignoring your player base. They are still paying for that and you will too for years to come if you do. Or is this some kind of joke that sony has impressed you to do with that recent partnership? Are you ignorant to their exceptionally destructive actions for Star Wars Galaxies of similar nature? Do you think the "big boys" have a good idea? Well keep in mind they have a MUCH LARGER and expansive collection of products and revenue to fall back on unlike CCP.

I truly hope this is not the case because that would just be sad. I do love eve and have been playing since Beta on/off. I can say this for sure though if you keep down this dark path of shutting out the community, allowing ridiculous responses such as Zulu to air, and changing the core of the game you will be losing many of the long time subs that have stuck around this long for the love of the game.

I was looking forward to Eve Vegas, but after this I am glad I have not purchased tickets yet.

Signed, Drakrtar

Gurgeh Morat
Gallente
7th Interval
Posted - 2011.06.25 00:36:00 - [1654]
 

Originally by: Maggot Jones

you never went to a strike in rl before, did you?


No it's true, but I unsubbed a year ago anyway, I was hoping Incarna would bring me back...

So anyway I can't make a difference with my wallet.

The good thing about Eve is that the virtual equivalent of a strike actually gives you more money in your pocket as well as time with your loved ones and you don't get the crap beaten out of you by people in riot gear who are "only doing their job". Ironically a phrase I heard somewhere around here recently.

Mr LaForge
Posted - 2011.06.25 00:36:00 - [1655]
 

I am firmly against any sort of micro transactions and against the Aur currency. Keep eve clean. No Micro transactions. Period.

Dan Kaneda
Kaneda's Evil Ninja Organization
Posted - 2011.06.25 00:36:00 - [1656]
 

Originally by: Da Gooch


Are you moving beyond VANITY AUR items?



CCP ZULU DO YOU SEE THE QUESTION ABOVE?

CAN YOU READ IT? GOOD, NOW LISTEN UP.. WE DONT CARE ABOUT THE PRICE OF YOUR STUPID HELLO KITTY ****

WE WANT AN ANSWER TO THE QUESTION ABOVE IN YELLOW, CAN YOU COMPREHEND MY ENGLISH??? IF NOT PLEASE REPLY AND I WILL TRY MAKE IT MORE TOWARDS A 5YEAROLDS MENTALITY.



I want all my fellow eve players to quote this and not suggest any other stupid points, this is the only thing that needs a damn answer

Garreth Vlox
Minmatar
Obsidian Inc.
Posted - 2011.06.25 00:37:00 - [1657]
 

Originally by: Da Gooch
Edited by: Da Gooch on 25/06/2011 00:17:37

Are you moving beyond VANITY AUR items?



CCP ZULU DO YOU SEE THE QUESTION ABOVE?

CAN YOU READ IT? GOOD, NOW LISTEN UP.. WE DONT CARE ABOUT THE PRICE OF YOUR STUPID HELLO KITTY ****

WE WANT AN ANSWER TO THE QUESTION ABOVE IN YELLOW, CAN YOU COMPREHEND MY ENGLISH??? IF NOT PLEASE REPLY AND I WILL TRY MAKE IT MORE TOWARDS A 5YEAROLDS MENTALITY.



I want all my fellow eve players to quote this and not suggest any other stupid points, this is the only thing that needs a damn answer


Me: ENGLISH MOTHER****ER DO YOU SPEAK IT?
zulu: yes, and incarna is the best patch we've ever done.

General Xenophon
Posted - 2011.06.25 00:37:00 - [1658]
 

I hope you're investors are as fearless as your 'mantra' because once hundreds, if not thousands of players walk out of your game your investors will surely also think about jumping from a sinking ship. I know I would....

Cherry Miranda
Posted - 2011.06.25 00:37:00 - [1659]
 

If you are unsub'ing or quiting. Please feel free to contract me, Cherry Miranda, your items. I'll put them to good use. Thank you.

Personally I thought CCP Zulu's release was more of a direct jest that he didn't like the things either. However if it was it is hard to convey that in mere text without being direct. Not to say that the direct presentation itself may have been poorly implemented, to jest in text while numerous individuals are well fuming. Might be well to put in contrast that he is a producer and not public relations. Being that he is a 'human' also, he most likely did not like digesting the comments about his co-workers, with something related to 'inter-office' matters; thus decided to jest back or troll.

Just this is an assumption on my part, I do hope its a jest.

Anyway,

If you are unsub'ing or quiting. Please feel free to contract me, Cherry Miranda, your items. I'll put them to good use. Thank you.

Herschel Yamamoto
Agent-Orange
Nabaal Syndicate
Posted - 2011.06.25 00:37:00 - [1660]
 

Quote:
Assume for a short while that you are wearing a pair of $1,000 jeans from some exclusive Japanese boutique shop. Why would you want to wear a pair of $1,000 jeans when you can get perfectly similar jeans for under $50?


This has got to be the single most brainless thing I've seen come out of CCP since banning Kugutsumen. And I don't mean that as hyperbole, it's literally true. It's insulting, it's a display of truly shocking ignorance of your player base, and it's possibly the least logical defence of your policy that could be envisioned. You build a dark, violent sci-fi universe, and then you blithely assume that the players are all a group of clotheshorses, and use that as a justification for selling fake T-shirts more expensive than real ones? I have a long and distinguished history of facepalming at CCP's abortions of communication, but even I have difficulty believing that this could be happening. It's just too idiotic.

Manos Heimenbarger
Posted - 2011.06.25 00:37:00 - [1661]
 

Originally by: Dan Kaneda
Originally by: Da Gooch


Are you moving beyond VANITY AUR items?



CCP ZULU DO YOU SEE THE QUESTION ABOVE?

CAN YOU READ IT? GOOD, NOW LISTEN UP.. WE DONT CARE ABOUT THE PRICE OF YOUR STUPID HELLO KITTY ****

WE WANT AN ANSWER TO THE QUESTION ABOVE IN YELLOW, CAN YOU COMPREHEND MY ENGLISH??? IF NOT PLEASE REPLY AND I WILL TRY MAKE IT MORE TOWARDS A 5YEAROLDS MENTALITY.



I want all my fellow eve players to quote this and not suggest any other stupid points, this is the *FIRST AND FOREMOST BY FAR* thing that needs a damn answer



Fixed.

OldSamurai
Posted - 2011.06.25 00:38:00 - [1662]
 

Does anyone know where the bathroom is?

That is all I need to know, 'cause I really didn't want to $1tt in the CQ.
But it seem that I don't really have a choice now, do I?

And I'll have to buy a new computer, so I can run Incarna, just to see in the mirror my soiled pants.

Or should I just FLY a freaking SHIP, since that is why I joined this game!!!
Wake up CCP!

Demon Azrakel
Gallente
Defiant..
Narwhals Ate My Duck
Posted - 2011.06.25 00:39:00 - [1663]
 

Originally by: Garreth Vlox
Originally by: Da Gooch
Edited by: Da Gooch on 25/06/2011 00:17:37

Are you moving beyond VANITY AUR items?



CCP ZULU DO YOU SEE THE QUESTION ABOVE?

CAN YOU READ IT? GOOD, NOW LISTEN UP.. WE DONT CARE ABOUT THE PRICE OF YOUR STUPID HELLO KITTY ****

WE WANT AN ANSWER TO THE QUESTION ABOVE IN YELLOW, CAN YOU COMPREHEND MY ENGLISH??? IF NOT PLEASE REPLY AND I WILL TRY MAKE IT MORE TOWARDS A 5YEAROLDS MENTALITY.



I want all my fellow eve players to quote this and not suggest any other stupid points, this is the only thing that needs a damn answer


Me: ENGLISH MOTHER****ER DO YOU SPEAK IT?
zulu: yes, and incarna is the best patch we've ever done.

Jartho
Posted - 2011.06.25 00:39:00 - [1664]
 

Originally by: Manos Heimenbarger
Originally by: Dan Kaneda
Originally by: Da Gooch


Are you moving beyond VANITY AUR items?



CCP ZULU DO YOU SEE THE QUESTION ABOVE?

CAN YOU READ IT? GOOD, NOW LISTEN UP.. WE DONT CARE ABOUT THE PRICE OF YOUR STUPID HELLO KITTY ****

WE WANT AN ANSWER TO THE QUESTION ABOVE IN YELLOW, CAN YOU COMPREHEND MY ENGLISH??? IF NOT PLEASE REPLY AND I WILL TRY MAKE IT MORE TOWARDS A 5YEAROLDS MENTALITY.



I want all my fellow eve players to quote this and not suggest any other stupid points, this is the *FIRST AND FOREMOST BY FAR* thing that needs a damn answer



Fixed.

Mark Raynor
Caldari
Posted - 2011.06.25 00:39:00 - [1665]
 

Hey, CCP Zulu:

Please visit your user settings to re-enable images.

After coming back and re-reading the post (after allowing my initial NERDRAGE reaction a chance to go away), I can see where you think you may have answered our question about non-vanity AUR items:

Quote:
The opinions and views expressed in Fearless are just that; opinions and views. They are not CCP policy nor are they a reliable source of CCP views as a company.


But that's tap-dancing. What we need, and we need this right frakking now, is a single clear, concise, and unquestionable statement. Something along the lines of "no, we are not planning on introducing non-vanity AUR items to the Noble Excange" would be perfect. An equally clear reply to the positive, that you are planning to do so, then following up with reasons why this is good for the game, and not simply "MORE MONEY FOR US LOLZ" would be acceptable.

Heck, I think a lot of us would take a "no, we have no plans to add non-vanity items to the Noble Excange at this time, but we may still choose to do so in the future." We wouldn't be happy about it, but it would be a step up from meaningless corporate boilerplate, which is all that we've seen so far.

I know you guys are tired. The nerd-rage you guys are getting from every corner imaginable probably isn't helping you guys want to reach out to us, and for any part I may have had in it, I apologize. I have been trying to stay calm and evenhanded in regards to everything, and I would like to think I've been at least mostly successful in doing so.

I like Incarna as a concept. Once the software bugs are all ironed out, and we get more than just the Captain's Quarters, I think it will have a major impact on how we play EVE. I love the new turret graphics and adore the new agent finder. I even have been giving consideration to hanging onto my PlayStation 3, which otherwise would have been traded in at Gamestop, specifically so I could try my hand at DUST 514 when I could, be that next year or even this winter, were I lucky enough to be chosen as a beta tester.

But the longer we go without clear, public statements as to how things go forward from here, directly addressing the concerns we, your customers, have been expressing, the less confident we feel that the "awesome" you constantly promise us will be such, and the more people you lose to other games. There was something that "Greed is Good?" got right - you are competing for our time and money. And however flashy and shiny the game, however deep it is, however player-driven it is, however fun it has been in the past, if we as players do not have confidence in the developers' vision of the future, we won't choose to spend our time and money on it.

However much rage and frustration you feel, I assure you we feel just as much, if not more, and I beg you to work with us going forward from here. Otherwise this game that we all love - if we didn't love it, would we be this up in arms about it? - will shrink dramatically, if not completely vanish, and we would all be the poorer for it.

Destructo Wisen
Posted - 2011.06.25 00:39:00 - [1666]
 


TZeer
BURN EDEN
Posted - 2011.06.25 00:40:00 - [1667]
 

Originally by: Demon Azrakel
Originally by: Garreth Vlox
Originally by: Da Gooch
Edited by: Da Gooch on 25/06/2011 00:17:37

Are you moving beyond VANITY AUR items?



CCP ZULU DO YOU SEE THE QUESTION ABOVE?

CAN YOU READ IT? GOOD, NOW LISTEN UP.. WE DONT CARE ABOUT THE PRICE OF YOUR STUPID HELLO KITTY ****

WE WANT AN ANSWER TO THE QUESTION ABOVE IN YELLOW, CAN YOU COMPREHEND MY ENGLISH??? IF NOT PLEASE REPLY AND I WILL TRY MAKE IT MORE TOWARDS A 5YEAROLDS MENTALITY.



I want all my fellow eve players to quote this and not suggest any other stupid points, this is the only thing that needs a damn answer


Me: ENGLISH MOTHER****ER DO YOU SPEAK IT?
zulu: yes, and incarna is the best patch we've ever done.


Nalta
Posted - 2011.06.25 00:41:00 - [1668]
 

Originally by: Dan Kaneda
Originally by: Da Gooch


Are you moving beyond VANITY AUR items?



CCP ZULU DO YOU SEE THE QUESTION ABOVE?

CAN YOU READ IT? GOOD, NOW LISTEN UP.. WE DONT CARE ABOUT THE PRICE OF YOUR STUPID HELLO KITTY ****

WE WANT AN ANSWER TO THE QUESTION ABOVE IN YELLOW, CAN YOU COMPREHEND MY ENGLISH??? IF NOT PLEASE REPLY AND I WILL TRY MAKE IT MORE TOWARDS A 5YEAROLDS MENTALITY.



I want all my fellow eve players to quote this and not suggest any other stupid points, this is the only thing that needs a damn answer


Bodo Bass
Minmatar
Templars of Space
Posted - 2011.06.25 00:41:00 - [1669]
 

In Marketing there are those who satisfy needs and those who create wants.
Juan Carlos Castillo (1974- ), Marketing in Action (2005)


CCP ... you did none of those

Kimsemus
Muppet Factory
Northern Coalition.
Posted - 2011.06.25 00:42:00 - [1670]
 

I must not have the right 80 dollar monocle equipped and just be confused, but your "response" pretty much amounts to pouring salt into wounds. I'm mad over the cheapening of nullsec over the past months, and the buffing of highsec. I mad over the absurd MT prices in your insulting new market system. I'm mad over the lack of fundamental feature fixes still missing.

However, none of that compares to the pit in my stomach forming that you guys are pulling an SOE right now and killing a perfectly amazing game.

I'm most of all angry that you're administering chemotherapy and killing the best online community I've ever known.

nodezeon
Valor Inc.
Nulli Secunda
Posted - 2011.06.25 00:42:00 - [1671]
 

Extract from CCP Zulu's last Dev blog...

So this thing is vanity items only?

Yes. We will start out with a rather limited number of items initially, carefully measuring the demand and how it impacts the economy. As time progresses, we'll gradually introduce new items and revise our strategy. We've also discussed this issue in depth with the Council of Stellar Management and will both consult with them and keep them up to date every step of the way.

http://www.eveonline.com/devblog.asp?a=blog&bid=913


Jasmine Dupre
Kharn Empire
Knights Of Freedoms
Posted - 2011.06.25 00:43:00 - [1672]
 

Originally by: Manos Heimenbarger
Originally by: Dan Kaneda
Originally by: Da Gooch


Are you moving beyond VANITY AUR items?



CCP ZULU DO YOU SEE THE QUESTION ABOVE?

CAN YOU READ IT? GOOD, NOW LISTEN UP.. WE DONT CARE ABOUT THE PRICE OF YOUR STUPID HELLO KITTY ****

WE WANT AN ANSWER TO THE QUESTION ABOVE IN YELLOW, CAN YOU COMPREHEND MY ENGLISH??? IF NOT PLEASE REPLY AND I WILL TRY MAKE IT MORE TOWARDS A 5YEAROLDS MENTALITY.



I want all my fellow eve players to quote this and not suggest any other stupid points, this is the *FIRST AND FOREMOST BY FAR* thing that needs a damn answer



Fixed.

Jimmy Duce
Chaotic Tranquility
Posted - 2011.06.25 00:43:00 - [1673]
 

Quote:

Are you moving beyond VANITY AUR items?



Android Mindslave
Gallente
Mindworks
Posted - 2011.06.25 00:44:00 - [1674]
 

glassdoor


"Several years now CCP has predicated insane subscriber goals that cannot be met. Naturally this is met with scepticism by the employees but it falls on deaf ears. The result is that the company is suffering because we cannot sustain the development of EVE, DUST and WOD. EVE is not creating enough revenue which means that solutions are sought, solutions that CCP was vehemently against a few years ago."


CCP needs to eat their humble pie, protect their 'bird in the hand' money generator that is EVE, kill WoD and accept the consequences of the position they've placed themselves in. It will go FAR better than trying to save everything and ending up with nothing. A consistently profitable sub based MMO is a valuable resource that many other companies would kill to have.

Captain Futur3
Posted - 2011.06.25 00:44:00 - [1675]
 

This is a joke!

I dont believe that CCP is selfdestructing, but they already hit the "selfdestruct" button.

Jefferson H Clay
Posted - 2011.06.25 00:44:00 - [1676]
 

Originally by: Bloodpetal
EVE radio is broadcasting on this.

http://www.eve-radio.com/news-compendium/eve-radio/1074-dissecting-ccp-a-funkybacon-talk-special


Jesus H. ****ing Christ.

Drekonis Opiate
Posted - 2011.06.25 00:45:00 - [1677]
 

This is my first time posting on these forums after years of lurking around in this game. I'm only posting because I feel it's important to add another mark in the "confused" column. There is only one thing about this situation I cannot understand.

There seems to be a very spiteful, disrespectful attitude being displayed by most of the CCP staff towards the playerbase. This is simply unacceptable. YOU are the company we pay money to each month for this service. YOU are the people we trust with our investment to create an experience we can enjoy. YOU ARE NOT THE CUSTOMER, and under NO circumstance do YOU have the right to be anything but apologetic towards us. It's poor customer service and **** poor business to do otherwise.

I don't excuse any personal attacks or unfair criticisms made by the more vocal and riotous portions of the playerbase, but I cannot EVER forgive the borderline hostile manner in which this whole cluster@#$! has been dealt with by CCP.

If you honestly feel self-entitled to politely tell your paying customers to essentially **** off because they're upset over leaked company newsletters and overpriced in-game vanity items, then you aren't worth my money or anyone elses'.

You need to apologize. Not for what you said in a newsletter or how ridiculously high you priced a monocle. You need to apologize for how you've dealt with this situation - by hiding for almost two days while the storm continued to grow, then brushing aside every criticism leveled at your company as if we were unimportant scum.

And CCP Soundwave: If you read this, you have my apologies. I don't agree with the direction that the game is going in, but you've had a large amount of undignified attention directed at you. My advice is to get extremely drunk. Hopefully you'll forget about some your MT plans in the process.

Tla Atij
Posted - 2011.06.25 00:46:00 - [1678]
 

We broke eve radio :(

NotHereReally
Posted - 2011.06.25 00:46:00 - [1679]
 

Originally by: Nadarius Chrome

Thanks CCP. your "**** you" is loud and clear. Let me respond in kind.

****. You. Too.



Please do not evade the profanity filter. Zymurgist


+1

Makrina Ashton
Posted - 2011.06.25 00:46:00 - [1680]
 

Originally by: TZeer
Originally by: Demon Azrakel
Originally by: Garreth Vlox
Originally by: Da Gooch
Edited by: Da Gooch on 25/06/2011 00:17:37

Are you moving beyond VANITY AUR items?



CCP ZULU DO YOU SEE THE QUESTION ABOVE?

CAN YOU READ IT? GOOD, NOW LISTEN UP.. WE DONT CARE ABOUT THE PRICE OF YOUR STUPID HELLO KITTY ****

WE WANT AN ANSWER TO THE QUESTION ABOVE IN YELLOW, CAN YOU COMPREHEND MY ENGLISH??? IF NOT PLEASE REPLY AND I WILL TRY MAKE IT MORE TOWARDS A 5YEAROLDS MENTALITY.



I want all my fellow eve players to quote this and not suggest any other stupid points, this is the only thing that needs a damn answer


Me: ENGLISH MOTHER****ER DO YOU SPEAK IT?
zulu: yes, and incarna is the best patch we've ever done.




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