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Ix Forres
Caldari
Righteous Chaps
Posted - 2011.06.24 00:49:00 - [121]
 

Okay, here's the problem.

Most people don't care about these issues that much.

We care about the fact that CCP appears to have sold their souls and given up on EVE as a virtual world in favour of creating an online game. There's a massive distinction between the two. I've seen that disparity rising for a year or so now and it's one of the reasons I shut down EVE Metrics.

We care because CCP is making huge mistakes that put the world we love and have sunk so much time into at risk of total destruction or, worse, obsolescence.

We're angry because we care. Some of us stopped being angry and are just sad. I'm sad as hell. I'd love to pick up EVE again, log in and enjoy the world. I'd love to bring back EVE Metrics and sink a few more years into what used to be a fantastic virtual economy. Now most of that is in ruins and worse still, the people who burned the city to the ground are the governors.

So- address the problems with and within the company. Show us CCP can change. Convince us that CCP has not abandoned the world of EVE in favour of the game of EVE Online. Show us that, and we'll be behind you all the way. Fail, and we'll tear you apart. Because we care.

No pressure.

Velani Askiras
Posted - 2011.06.24 00:49:00 - [122]
 

Edited by: Velani Askiras on 24/06/2011 00:49:41
Originally by: CCP Pann
Hi, everyone

Some of you who have been around for a while may remember me. I was the original community manager for EVE. These days, I oversee the PR and Community teams. While most of what I do happens behind the curtains, I am still aware of whatís going on front and center. I would be lying if I said that whatís happening now didnít make me sad, but Iím not here to ask for your sympathy. To be perfectly honest, Iím here to buy time while we try to sort things out. No sense in lying about it so I'll call a spade a spade.

Itís clear that many of you are <understatement alert> angry </alert>. Thereís a lot happening, things are changing quickly and we havenít been as forthcoming as you were used to in the past. Iím willing to step out front and take a lot of heat for that since I was the one who made the decision to hold off on responding for a while to see if things cooled down once the new wore off.

I was wrong to do that and I apologize. We should have said something much sooner. We should have done more to address your concerns and be forthcoming, even if we werenít going to be able to immediately give you all of the answers you were looking for or the answer your questions in ways that will instantly turn those frowns upside down. To be even more candid, I cannot answer all of your questions, either, but I am working with the people who can to start getting those answers for you. Again, I know weíre doing this past the expiration date of your patience but I hope youíll bear with me.

I know that, with very few exceptions, most of you donít know me from Adam. I havenít earned your trust or respect; therefore I have no right to ask anything of you Ė but I am going to try, anyway. Can I please count on at least some of you to help bring the pitchforks and torches down a few notches?

Like I said, I wonít be able to answer all of your questions tonight, but I promise weíll start getting some info out tomorrow. As I see it, the chief complaint is regarding the high cost of goods in the Nobel Market. Second, many people are unhappy about the Captainís Quarters. Third, there are some performance issues with Incarna. I would appreciate it if you would confirm my observations or tell me what Iím missing, but I do ask that you do it in a productive way. I will remove posts without prejudice if they are counterproductive to the conversation I hope to have with you.

If youíve read this much, thanks for staying with me. If you have something to say, Iíd like very much to hear it.

Humbly yours,
~P~




Thanks for that message.
What a nice read!

<3


And here are the 4 major concerns i could gather so far:
- NEX shop prices
- many really do want the old hangar view back, quite alot would even like a CQ button in the hangar view (which basically means alot of those who are against CQ right now would even step in CQ once in a while if they only would get their old hangar view back with the CQ button!).
- perfomance issues
- the leaked document :/

Mitchello
B O R G
Posted - 2011.06.24 00:49:00 - [123]
 

Hi Val,


it's been ages. And we have missed you on the forums, even if these ones are so much less in use these days than in the past. I guess it's one of those things of the community distributing itself over time.

But your acte de prťsence is appreciated.

That being said, please do not misunderstand the responses sofar here and elsewhere as anger. Yes, that is there. But it is much more a case of loss of two out of three of CCP's currencies for the product EVE.

Belief, and trust. The third one, emotion (the very foundation of why EVE is real and functions to grow) is self explanatory, but also explains the strength of reactions on both side of all the picket white fences here.


Whatever the case may be internally in messaging, I do hope that this is realises.


I also do feel I should mention, that there is a lot of fear that CCP will simply (we have seen such reflexes in the past) no longer listen, channel feedback and engage on it above the decision levels at CCP for these matters, and only go with what is these days known as the meme of "metrics".

Please do not take it the wrong way, but there is ample consistent precedent of CCP's metrics either focusing on just one half of the big picture or just being very selective in what is used as metric. Worse, very often customers can see that the relevant processes at CCP for that are compromised or not complete. For a very basic and simple example, remember the story of CSM5 and the backlog processing, where CCP thought that it really was a case of months of work. Until a player downloaded a copy of Hansoft and did it in 6 hours.

So there is that fear, that all of this can lead to a reflexive return to strict metrical focus in which there is not a lot of trust. And this is business, EVE is not a retail product. It is a service model, on top of that it is an immersive product. You sell an experience. The functioning of the dynamic requires users to go deep or wide enough to create experiences, which become stories, which carry a need to share, which is such an important part of what grows EVE. And thus, CCP's business.

And that is what is the case here, it is business. We understand that. More than we show even. Never underestimate in that regard this community, just like we as customers never underestimate CCP. In this business, with this product, those two currencies of belief and trust cannot be compromised. This product, has grown too large, too complex, and is too succesfull to take on as "just of CCP". It is an emerging dynamic, Hilmar was absolute right there, and customers and CCP are just a part of that.

We understand you want to seek new frontiers, and make money. That is normal. That is business. But it makes no sense to willfully compromise those currencies. It makes no commercial sense to experiment with core principles of operations. Nobody denies CCP its opportunities.

But please, EVE is no longer a private playground. If you want to add alternate commercial models to a service model product you do not change or simply slap on changes without having those battletested in practice. It is not something to "wing it" with. For these things, it is common business sense to keep such alterations and additions in either an environment you add to the product (Incarna is a beautiful opportunity for that) or you add that to a secondary product within an established IP (and yes, that is exactly what the Dust 514 potential is).

Just, this is not a case to reflexively give in to circling the wagons and reach back to the proven case of metrics being just one part of the bigger picture. Please, do not compromise those currencies of belief and trust. It's already at a point - I realise this is hard to even consider - where we get new player arrivals who thanks to social networking and distributed media arrive in EVE with no trust in CCP and no belief that there is more on the horizon for something else than CCP itself.

We love you anyway, just .. please .. "help".

Lirael Dyrim
Gallente
In Bacon We Trust
Posted - 2011.06.24 00:50:00 - [124]
 

1. The leaked document and Greed is good. This should be a PRIORITY.

2. The Captains Quarters and the old ship hangar. I'd rather have the old ship hangar then disembark into Captains Quarters if the game play out in space is slow or I feel like chilling out a bit. If you're not going to give us back our ship hangar, let us keep the option to disable CQ. Multiclient boxing is nigh on impossible when using CQ and you're making more money with people having multiple accounts, screwing them by keeping CQ as mandatory seems a little blind to me. Also, make the characters walk a little faster, I know my legs might be a bit atrophied from sitting in an egg full of goo but my deceased Grandma walked faster.

3. The NEX. The prices are ridiculous and you have come off as completely insane. I tried out the NEX on Sisi and I thought it was okay, I didn't really like the style of the items (too Gestapoish for me) but I was open minded. If the items in the NEX added anything to the gameplay aside from narcissistic fluff then their price might be justified. But a few pixels over your eye for $60? No.

This whole patch is a complete insult to EVE as a game. Honestly, I have never been as disappointed in CCP as I am now. Some of the dev responses to people's qualms over the patch have been downright unprofessional and childish.

Step it up. I don't want some fluff filled apology where you defend your "vision" of EVE and try to sugar-coat some other microtransaction, give us facts and give it to us straight. What is EVE's real vision? Because if it's World of Darkness BETA in Space with Gold-Pixel-Eye then I'd rather not be a part of it.

Illuminaty
Posted - 2011.06.24 00:50:00 - [125]
 

Originally by: Liang Nuren
Originally by: CCP Pann
Itís clear that many of you are <understatement alert> angry </alert>.


Really.

Quote:
Can I please count on at least some of you to help bring the pitchforks and torches down a few notches?


No.

Quote:
As I see it, the chief complaint is regarding the high cost of goods in the Nobel Market.


Did you miss the 75 page threadnaught over "Greed Is Good"? Here, let me link it for you: http://www.mediafire.com/?ccl135embyb6c2v. I will continue to link it everywhere until the situation is resolved to my satisfaction, my accounts expire, or I am banned. It is very disrespectful of your customers, and outlines a strong desire by the Lead Game Designer of Flying In Space to make the entire game -- including PVP -- revolve around paying $10 for a new set of Noble autocannons every week.

With regards to the high cost of goods in the Nobel Market.... that's just pants on head stupid ******ed ****.

Quote:
Second, many people are unhappy about the Captainís Quarters.


I have to admit, I was extremely underwhelmed. Go play Mass Effect and visit the strip club. This is what I want for my CQ, if I must have one. Furthermore, I don't want to see my CQ unless I want to see my CQ. There's no content in it for someone that wants to blow **** up in space and most of the time I'm docked its to switch ships not **** with the ****ing couch.

Also, running... heard of it? **** man, total disappointment.

Quote:
Third, there are some performance issues with Incarna.


NO ****ING ****. Having CQ (and Incarna) be optional would be a great start. After that, maybe hiring artists who have experience would be a good start. (See twitter conversations for details, or talk to Hesperius).

Quote:
I would appreciate it if you would confirm my observations or tell me what Iím missing


Threadnaught and leaked newsletter? Comments?

Quote:

If youíve read this much, thanks for staying with me. If you have something to say, Iíd like very much to hear it.



I have been a "pillar of the community" for years... but you guys are ****ing with my hobby. I get angry when you **** with my hobby. You guys are ****ing with the future of my favorite game company. STOP THE MADNESS DAMMIT. Microtransactions for in game benefit are going to ruin this game.

-Liang


I lulled because it was like watching an overheated rack of autocannons of truth score wrecking hits like they going out of style faster than EVE online.

CCP Pann

Posted - 2011.06.24 00:50:00 - [126]
 

The newsletter was not fake. I guess this is how it feels when someone reads your diary, something you hadn't intended anyone else to see. Not to deflect the heat but to explain why what I'm about to say, I wasn't involved with writing it. The only reason I mention that is because I am not going to presume to know the minds of the people who did have comments in there. I am not going to throw people I love under the bus or to the lions or whatever. I can't/won't answer questions about what they said or why they said it.

Our newsletters are written as a means to bring about discussion (that sometimes can even become heated debate) among our coworkers. That's really all I can say about it. I am not a game designer. I'm a mouthpiece. I'll admit it. By the time I get involved, the decisions have been made. Not making excuses for myself, just explaining.

Apollo Gabriel
Mercatoris
Etherium Cartel
Posted - 2011.06.24 00:50:00 - [127]
 

Edited by: Apollo Gabriel on 24/06/2011 00:57:37
Hello CCP Pan,

Thank you for coming to us, even if we don't all show it, we're happy that you did.

It is the ECONOMY, eve is unique in that almost all items are player generated through mining, PI, moon mining, salvaging and invention. In addition these items can be traded along with other player collected goods in the loyalty points store with player gathered points for "fancier" versions. The CURRENT ITEMS are NOT the problem, they planned battleships, ammo an faction standing are the problem.

The leaked pdf however indicated a sidestep around this previous system. Sure we have plex we can sell it for isk, but we ONLY buy player gathered goods. The construction of a whole new store using AUR that didn't even have the capability to TRADE in items like the LP store was so amazingly insulting to me personally, that I wanted to quit and say nothing on the forums. It showed an amazing oversight at best, and a desire to screw over the industrialists at worst.

In addition, I think the following ideas should be considered,

FIX: when you dock, you ship spin by default, then above undock you have leave ship option. Allow ship swapping without leaving your pod.

Some are mad about AUR for Battleships, ammo and mods:
FIX: make it like the LP store, they have to purchase from players, then trade in to get new item.

Some are mad about high vanity item cost:
FIX: Set up contract auctions for say 100 of each item, then base the vanity store items off this. There could be buy it now prices and auction prices. Allow them to dynamically fluctuate.

It would also do a lot to address Zinfindel's comments that players want to spend more on their hobbies. That was again, very insulting, do you guys know how many of us have 2,3, 5 accounts? what are we doing? we're ALREADY spending more on our hobby. I think that in the wake of the $99 licensing fee, the Greed is Good pdf pushed up off the proverbial cliff.

I TRULY appreciate YOUR coming to us to parley, I will have an honest dialogue, thank you,

Apollo Gabriel
PS What happened to the CQ/WIS we saw two years ago, it was SO MUCH further and SCI FI than the one we got now.

Seleene
Body Count Inc.
Pandemic Legion
Posted - 2011.06.24 00:50:00 - [128]
 

Valerie,

If you really want to understand how a lot of folks feel in a short amount of time, I suggest you read this as it sums up a lot of player feelings:

Originally by: Jade Constantine
Sure when you have been playing Eve as long as we have you learn to take the rough with the smooth but you do so with the general feeling that CCP developers understand and ďgetĒ what makes Eve great Ė and thatís the problem now. This internal newsletter (if real) shows that one of the leading developers does not ďget eveĒ does not care about eve, and simply sees eve as a cash cow to be milked ferociously to fund other projects. This is about keeping the golden goose of eve subscriptions (on a drip feed if necessary) while chasing and grubbing every little loose cent he can from the player base.

Let me give you a couple of examples of how this can and does (and has already) impacted our enjoyment of this game:

1. The Captains Quarters Ė itís not gameplay its a display cabinet for vanity items. And the price of this display cabinet for you and I is that multi-client performance in stations is now terrible Ė if you have a bad graphic card itís a jerk fest Ė if you have a decent graphics card itís heat-fest. I can run 3-4 clients with CQís turned on Ė I can run it smoothly Ė but do I want to? Hell no because my Gtx 580 sounds like its melting my motherboard now! So I need to turn off the CQís on multiple accounts and as a result have more limited functionality on those accounts and an ugly wallpaper. No more station environment, no more clicking on my ship to open cargo hold, no more dragging ship to the hanger to board it. The delivery of the CQ vanity item display case has impacted my gameplay.

CCP could have made it optional and given us the option of keeping the old hanger view and added a ďdisembark shipĒ option to the UI but ďoh noĒ to do that would have meant we werenít being forced to look the vanity display case that marketing insisted must be front and centre if weíre to even think about buying these ridiculously overpriced items from the Noble store.

2. If you read the newsletter youíll see reference to saved fitting slots Ė and I donít know about you Verone but in JF weíve run out of saved corp ship fittings. We want CCP to up the limit but is that really going to happen while the ďbiz-devsĒ talk honeyed words about how to squeeze extra income from players for such ďminor upgrades.Ē? How long till we pay aurum for extra corp standing slots? For wardec options? For a usable corp management screen?

3. And who develops these vanity items? Yes thats right its Eve artists and developers whose salary we pay with our subscriptions. Given the choice wouldnít you rather have engine trails and flashy cyno effect for all players rather than a bunch of overpriced tat in the Aur store for a fleeced few?

Because that is precisely the compromise being made here -> CCP using our subs money to pay for vanity item production they want to sell back to us for greedy prices and it is something you SHOULD get mad about.

So hereís the thing.

The time to fight for the game we love is not in six months time when these concepts have bedded down and CCP is feeling bold enough to start selling Noble Faction ammo and +9 implants. The time to fight is now. Because this newsletter embodies everything that many of us feared but didnít want to believe CCP were becoming capable of. It is a massive betrayal of the compact we shared as players and developers of this game and indicates that CCP is preparing to leap down a very dark and deep path of self-immolation in the months to come.

I donít want to see Eve Online die Verone. That sounds dramatic I know, but gameworlds die when the dreams and visions are extinguished and that can happen through a succession of bad ideas foisted on a community by people who really donít have much of a clue in business.

Dregol
Posted - 2011.06.24 00:50:00 - [129]
 

Edited by: Dregol on 24/06/2011 00:53:22
Originally by: CCP Pann
Stuff



One would have hoped that you'd have learned from past examples that burying your head in the sand when there's a problem does very little to solve the problem, and really does nothing but to anger the people who've been initially offended further. The best example of handling a crisis situation was done by Maple Leaf Foods here in Canada, when there was a Listeriosis outbreak in one of their processing plants. The CEO was open and forthright with the public, and didn't ignore any questions; they admitted they'd made a mistake, and gave frequent, thorough updates on how they were correcting the problem.

Ignoring your player base makes them feel like they don't matter, and I, and many others are incredibly offended by the deafening silence from CCP. You've dug the hole pretty deep this time, and it's going to take a lot of work to dig yourselves out. I cannot stress anything more than that you must be honest and forthright if you wish to repair the damage that you've done.

The leaked memo has shown that the company is headed in a very very dark direction, and that there is only one noble warrior who stands in defense of the player base. There's no point in hiding it at this point; yeah, it might've been an internal document, but news flash, it isn't internal any more. I've cancelled 4 subs, and at this point I really see no reason to ever renew.
In the words of the late Desi Arnaz, you got some 'splainin to do.

Carmine Lady
Amarr
Sinners.
Yarr Collective
Posted - 2011.06.24 00:50:00 - [130]
 

Originally by: Morino Heian
To be completly fair. Give CCP a bit of time. I am saying like a couple of days or something. It should not hurt and demanding full answer within few hours can be a bit unrealistic. I mean, perhaps they not only have to decide what to say but also what to do. There may be some internal debate about the very issues people are concerned about. I inspected the whole leaked document and to me it looked like a general rambling about what can be done with RMT in the future. Perhaps the details were not planned as of yet and now they need to suddenly do it, like, really fast. Still, give them a few days. I am myself interested to see what they will announce.
no.

Kez Aumer
Posted - 2011.06.24 00:50:00 - [131]
 

A PR manager will not do. Even at the best of times we're unlikely to get a better answer than 'I'll ask around and get back to you in 3 weeks' from someone in your job, Pann. You're being the sacrificial lamb, which is sort of commendable, but not very useful.

DlCard
Nagrom Security Syndicate
Posted - 2011.06.24 00:50:00 - [132]
 


Jason1138
Posted - 2011.06.24 00:50:00 - [133]
 

"To me, it really doesent matter what CCP has to say at this point. They have lost my trust, my respect, and most importantly my business. "


ditto, the exact same thing happens over and over again. They ignore the problem and the yelling, then 2 days later drop a 1 post apology and a promise for answers, never come back to it, and pretend that its all over


do you guys not remember the last 5 times this happened? what makes you think this time will be better or different? there is zero reason to trust their good intentions at this point, take your time and money to another game

or don't, i won't be here to know the difference

VicturusTeSaluto
Gallente
Metafarmers
MeatSausage EXPRESS
Posted - 2011.06.24 00:50:00 - [134]
 

Originally by: Liang Nuren
Originally by: CCP Pann
Itís clear that many of you are <understatement alert> angry </alert>.


Really.

Quote:
Can I please count on at least some of you to help bring the pitchforks and torches down a few notches?


No.

Quote:
As I see it, the chief complaint is regarding the high cost of goods in the Nobel Market.


Did you miss the 75 page threadnaught over "Greed Is Good"? Here, let me link it for you: http://www.mediafire.com/?ccl135embyb6c2v. I will continue to link it everywhere until the situation is resolved to my satisfaction, my accounts expire, or I am banned. It is very disrespectful of your customers, and outlines a strong desire by the Lead Game Designer of Flying In Space to make the entire game -- including PVP -- revolve around paying $10 for a new set of Noble autocannons every week.

With regards to the high cost of goods in the Nobel Market.... that's just pants on head stupid ******ed ****.

Quote:
Second, many people are unhappy about the Captainís Quarters.


I have to admit, I was extremely underwhelmed. Go play Mass Effect and visit the strip club. This is what I want for my CQ, if I must have one. Furthermore, I don't want to see my CQ unless I want to see my CQ. There's no content in it for someone that wants to blow **** up in space and most of the time I'm docked its to switch ships not **** with the ****ing couch.

Also, running... heard of it? **** man, total disappointment.

Quote:
Third, there are some performance issues with Incarna.


NO ****ING ****. Having CQ (and Incarna) be optional would be a great start. After that, maybe hiring artists who have experience would be a good start. (See twitter conversations for details, or talk to Hesperius).

Quote:
I would appreciate it if you would confirm my observations or tell me what Iím missing


Threadnaught and leaked newsletter? Comments?

Quote:

If youíve read this much, thanks for staying with me. If you have something to say, Iíd like very much to hear it.



I have been a "pillar of the community" for years... but you guys are ****ing with my hobby. I get angry when you **** with my hobby. You guys are ****ing with the future of my favorite game company. STOP THE MADNESS DAMMIT. Microtransactions for in game benefit are going to ruin this game.

-Liang



well said.

OMGWTFResearch
Posted - 2011.06.24 00:51:00 - [135]
 

I will say that if CCP is now willing to talk and listen to the community I am quite sure we can BOTH come to a mutual understanding that helps things out in the long run.

The only major concern right now is the lack of a smackdown given to the supposed "leak" Personally I think it is fake but many people don't and not seeing you vigorously deny it as nothing more than say defamation is worrying.

The ideas shown in the topic from the leak would be a surefire way to reduce CCP as a viable company going into the future in my opinion. And in a game where the future means almost everything it has caused more than a few to exit in fear.

What is needed quite quick is assurance that the "ideas" in the supposed leak are not true and that they will NEVER be implemented. And assurances that for now on you will float ideas in an open topic in the community before even posting them as a blog to give us time to help refine them into ideas that would be best for your company and it's relationship with us your customers.

I know it is a pain when half the replies are "OMg OH NOES this change will do X to me and I have NO IDEAS on how to fix Y! and who cares about Z!!!!!111!!" Yet, your company has so far managed to extract many good ideas from the community and I hope to see this continue in an open fashion in the future.

I would hope CCP sees the community as more of an asset or a free library of viable ideas in the future rather than rely on some who can be hired who either do not understand EVE or do not understand CCPs relationship with its customers. Which in my opinion is unique in the MMO universe.

Akurei Karai
Caldari
Interstellar Security Corporation
Posted - 2011.06.24 00:51:00 - [136]
 

Edited by: Akurei Karai on 24/06/2011 00:51:27
Holy crap, PANN? :D!
I still have the postcard you sent me when I was a moderator around here o/
<- PhyreFox. Posted on the wrong damn character again.

Mordrake
Freelance Economics Astrological resources
Tactical Narcotics Team
Posted - 2011.06.24 00:51:00 - [137]
 

The issue I have is the plan for Micro transactions to eventually give players an advantage over others.

Something CCP has said in the past will never happen.

Things like:

Special Ammo
Buying Skill points
Special ships that are beter than normal ships available in game

I have no quams with EVE moving forward with Incarna and know any bugs and performance issues will eventually be worked out.

By all means introduce special items for sale as long as they have the stats and performance of existing available game items, possibly with a different look.

Offer to do paint jobs on ships for Money, whatever you like as long as it does not give the purchaser an advantage over any other player.

Please visit your user settings to re-enable images.

Miilla
Minmatar
Hulkageddon Orphanage
Posted - 2011.06.24 00:51:00 - [138]
 


Angel of Night
Posted - 2011.06.24 00:51:00 - [139]
 

1. Remove ban from Helicity
2. Unlock and move the original doors thread back to general chat.
3. Address the leaked pdf and give boot to the management.

Nothing more, nothing less.

"It's going to be awesome."

Stignos
Posted - 2011.06.24 00:51:00 - [140]
 

"Greed is good" document should be addressed and it needs to be clearly stated if this is going to be what the business model for both EVE and DUST 514 is going to be.

I think the vast majority of players agree that the prices of the vanity items are ludicrous, and we would like to know if performance enhancers (ships, modules, guns, ect...) for both EVE and DUST 514 are out of the question. Having a bigger wallet should never give you an edge over someone clearly more skilled than you but with less money to spend. Be it EVE or DUST 514.

Once these topics are discussed I am sure a lot of the accumulated pressure will start to release.

Rykuss
Gallente
Posted - 2011.06.24 00:51:00 - [141]
 

I saw hilmar's interview during AT IX where he acknowledged that we, the community, called bull**** (his words) and rightly so. He then went on to say that CCP would be going back to the drawing board on the issue of MT. I'm not sure if anyone even remembers that interview, probably because it doesn't fit into their mass hysteria induced troll threads. He also acknowleged the community calling bull****, again his words, on the scorpion for aurum and rightly so. Is this still CCP's stance on this issue? Also, see my signature for t-shirt idea. Razz


Smoking Blunts
Posted - 2011.06.24 00:51:00 - [142]
 

Originally by: CCP Pann
The newsletter was not fake. I guess this is how it feels when someone reads your diary, something you hadn't intended anyone else to see. Not to deflect the heat but to explain why what I'm about to say, I wasn't involved with writing it. The only reason I mention that is because I am not going to presume to know the minds of the people who did have comments in there. I am not going to throw people I love under the bus or to the lions or whatever. I can't/won't answer questions about what they said or why they said it.

Our newsletters are written as a means to bring about discussion (that sometimes can even become heated debate) among our coworkers. That's really all I can say about it. I am not a game designer. I'm a mouthpiece. I'll admit it. By the time I get involved, the decisions have been made. Not making excuses for myself, just explaining.


why dont you go get the people taht did write it and get them to answer teh dam questions then

Ribaldry
Posted - 2011.06.24 00:51:00 - [143]
 

Originally by: divanoo
too late buddy, -2 subs


I was at this point yesterday, but decided to give it until the weekend.

However, CCP, you need to address the memo. Things like:

Quote:
When CCP has more money to put into development, the players get more goodies to play with. World of Darkness itself wouldnít be in development if we didnít have the revenue to support it.


... this is completely illogical unless you think you are a gift to us. We put the money into EVE, not World of Glittervamps.

Also, I love Soundwave, but his comments on Macro Transactions are revolting. There is a reason why there are literally thousands of posts (for a complete unknown until yesterday) John Turbefield for CEO. WE WANT TO BELIEVE IN YOU.

You are stepping into the fire. That's noble and honorable. However, you _completely_ and intentionally disregarded one of the largest and fastest growing threads on your site... ever. 2323 posts on that thread after one day. The fact that you intentionally ignored that shows your intentions.

Your next post will determine your fate for many.

Riflin' Betty
Perfunctory
Posted - 2011.06.24 00:52:00 - [144]
 

Yes, I do have a question for you Valerie

How can you sit there and even write that post without throwing up all over yourself?

Your company is in the hands of a band of vicious lying jerks, we've read your newsletter, we know how you view us now.

Your spin-fu is not good enough to save this now.

we need promises, a new direction and an end to CCP Soundwave and Zinfandel's ****ing of our hobby.

Is that clear?

Good

Now clear off, and don't come back.

Miss Yanumano
Caldari
Science and Trade Institute
Posted - 2011.06.24 00:52:00 - [145]
 

I've also heard that asking people to put down their pitchforks, torches, feathers and tar while simultaneously ignoring their main concern is good PR, maybe you should have just have been silent? This is pure gasoline/styrofoam shredding mix (hint: basic napalm) to the fire.

Majuan Shuo
Gallente
Sons Of 0din
Fatal Ascension
Posted - 2011.06.24 00:52:00 - [146]
 

Originally by: CCP Pann
The newsletter was not fake. I guess this is how it feels when someone reads your diary, something you hadn't intended anyone else to see. Not to deflect the heat but to explain why what I'm about to say, I wasn't involved with writing it. The only reason I mention that is because I am not going to presume to know the minds of the people who did have comments in there. I am not going to throw people I love under the bus or to the lions or whatever. I can't/won't answer questions about what they said or why they said it.

Our newsletters are written as a means to bring about discussion (that sometimes can even become heated debate) among our coworkers. That's really all I can say about it. I am not a game designer. I'm a mouthpiece. I'll admit it. By the time I get involved, the decisions have been made. Not making excuses for myself, just explaining.


Right then, I am unsubscribing - you can take your "vanity only" MT and shove it so far up your... forget it, I'm gone. So long and thanks for all the fish.

Ancyker
Test Alliance Please Ignore
Posted - 2011.06.24 00:52:00 - [147]
 

Edited by: Ancyker on 24/06/2011 00:59:10
http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1534552&page=78#2313

I agree that you waited too long to reply.

CQ is quite laggy. It's now less laggy for me to keep my alts undocked at all times rather than dock them when I'm not actively using them. This is pretty stupid though it did prompt me to buy a better video card (eVGA and Amazon.com may wish to thank you).

Additionally, most people would have had dev time spent fixing bugs that have been in the game for months or longer and improving some long overdue features (POS's!) rather than adding CQ.

You should just tell people Aurum was just you trolling us and refund anyone that actually bought it. Leave the store, the concept is good, but drop at least a digit off the price of things. Keep everything <= $2.

Reimburse everyone for that downtime. Wasn't your fault but will incur some good will from the player base (read: show you give a damn). I actually petitioned this and said the same thing. I got promptly ignored.

Just my two cents.

Edit:
Oh and as for the newsletter. Yeah I don't think you can fix that one. Just admit it was bad and try to move on. There's no real going back from here in terms of making it better. Only time is gonna fix it really.

Thevani Khashour
Posted - 2011.06.24 00:52:00 - [148]
 

Originally by: CCP Pann
Hi, everyone

Some of you who have been around for a while may remember me. I was the original community manager for EVE. These days, I oversee the PR and Community teams. While most of what I do happens behind the curtains, I am still aware of whatís going on front and center. I would be lying if I said that whatís happening now didnít make me sad, but Iím not here to ask for your sympathy. To be perfectly honest, Iím here to buy time while we try to sort things out. No sense in lying about it so I'll call a spade a spade.

Itís clear that many of you are <understatement alert> angry </alert>. Thereís a lot happening, things are changing quickly and we havenít been as forthcoming as you were used to in the past. Iím willing to step out front and take a lot of heat for that since I was the one who made the decision to hold off on responding for a while to see if things cooled down once the new wore off.

I was wrong to do that and I apologize. We should have said something much sooner. We should have done more to address your concerns and be forthcoming, even if we werenít going to be able to immediately give you all of the answers you were looking for or the answer your questions in ways that will instantly turn those frowns upside down. To be even more candid, I cannot answer all of your questions, either, but I am working with the people who can to start getting those answers for you. Again, I know weíre doing this past the expiration date of your patience but I hope youíll bear with me.

I know that, with very few exceptions, most of you donít know me from Adam. I havenít earned your trust or respect; therefore I have no right to ask anything of you Ė but I am going to try, anyway. Can I please count on at least some of you to help bring the pitchforks and torches down a few notches?

Like I said, I wonít be able to answer all of your questions tonight, but I promise weíll start getting some info out tomorrow. As I see it, the chief complaint is regarding the high cost of goods in the Nobel Market. Second, many people are unhappy about the Captainís Quarters. Third, there are some performance issues with Incarna. I would appreciate it if you would confirm my observations or tell me what Iím missing, but I do ask that you do it in a productive way. I will remove posts without prejudice if they are counterproductive to the conversation I hope to have with you.

If youíve read this much, thanks for staying with me. If you have something to say, Iíd like very much to hear it.

Humbly yours,
~P~




No. I'm sorry that's not ALL we're upset about. We're upset about possible game mechanics being sold over the NEX for RL cash. While it might seem prudent to just gloss over the NEX and it's high prices and hope that takes care of the deal, it doesn't. Vanity items, fine. Game advantages, not fine. And, I for one, would like to see that addressed, please. Otherwise, I can take my cash elsewhere.

Not trying to shoot the messenger, but please don't skip this because it's a big deal.

haurun
Posted - 2011.06.24 00:52:00 - [149]
 

Originally by: CCP Pann
Hi, everyone

...As I see it, the chief complaint is regarding the high cost of goods in the Nobel Market. Second, many people are unhappy about the Captainís Quarters. Third, there are some performance issues with Incarna. I would appreciate it if you would confirm my observations or tell me what Iím missing.



I dont care about NEX prices or Incarna.

The Newsletter, (Soundwave Section) or rather the direction of EVE. That is my chief complaint. If it is going the way your 'Lead Game Designer' wrote please tell me now and save me the time and money until that is implemented. Disturbing most was "...reward for high level gameplay like taking sovereignty should be just as legitimate a part of the business model as charging players..."

That needs to be addressed before anything.

Bieber Fever
Posted - 2011.06.24 00:52:00 - [150]
 

CCP didn't listen in the many months leading up this, I doubt they would listen now.

You can only do so much for someone, CCP is lost.


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