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blankseplocked An overdue apology and request for parley
 
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Bieber Fever
Posted - 2011.06.24 00:36:00 - [31]
 

Lots of empty words so everyone will shutup about your failures. You brought no answers.

divanoo
Posted - 2011.06.24 00:36:00 - [32]
 

too late buddy, -2 subs

XIRUSPHERE
Gallente
Deadly Intent.
Posted - 2011.06.24 00:36:00 - [33]
 

I want you to explain how 5+ years of dev resources, waste, lies, and then finally greed brought you to where we stand today. I want you to explain how you honestly think you can pull off this vision when your base is ready to revolt.

I want to know why you thought it was prudent to cheat and leach off your flagship product and take massive risk with your company and player base with Dust 514 and WOD.

Sheynan
Posted - 2011.06.24 00:36:00 - [34]
 

You have my damage control.
(contract incoming)





P.S: and please bring Soundwave here...

Sciencegeek deathdealer
Posted - 2011.06.24 00:36:00 - [35]
 

Edited by: Sciencegeek deathdealer on 24/06/2011 01:11:20
EDIT: Text Pasted.
EDIT 2: Grammar.

Hi Pann!

I am honestly glad to see CCP stepping up to the plate, and welcome any dialog between CCP and the playerbase. I am sure we all love this game, or else there wouldnít be this many tears, and such a reaction from both sides. While I cannot speak for all of us, I believe I can speak for myself, and those whom I have talked to. This is going to be a very rough, and very hard time for EVE no matter what, but through solid communication, I believe we can make it through.

There are several major issues which has lead to so much hate for this latest expansion, but it is not one thing in particular. Rather it is the accumulation of all these things, which has lead myself and others to fear the new direction in which CCP may be headed. It is not directly the content which we fear for, but the direction, and the survival of EVE that we fear. To put it plainly, we already pay for EVE, and EVE alone; we do not want to fund World of Darkness or DUST. We do not want micro transactions in EVE Online.

You may have succeeded in your goal of slowly easing the population into micro transactions had the internal document known as ďFearless: Greed is GoodĒ. But the fact that it was leaked cannot be changed, and now the player base is on red alert. From our perspective, this should not have even been discussed. We understand that you are a business, but you blatantly lied to us. You blatantly went against your very word that micro transactions would never effect gameplay. We need answers.

But that is only one problem of many. You promised that Incarna would be options, and while I rather like it, it certainly isnít optional. We were ok when our original hanger remained, and there became a new button to bring us into captains quarters. We want that button. We want that CHOICE. Not just because Incarna is simply burning thousands of dollarsí worth of hardware, not just because it increases load time, not just because you only delivered a mere fraction of what you explained, but because you gave us your word
.
So please, for the sake of EVE Online, the game we all love, tell us this:

1. Why are you even considering extending the functionality of micro transactions so much, in a game we already pay to play? Why were you talking about this in so much depth internally, without even considering the players feelings?

2. Why did you release a half assed Incarna, instead of the grand ambulation that was promised and delivered so many times? Why didnít you at least wait until the other three CQ were released?

3. What is the deal with the new developer fee? This just seems so out of place after so many years, what is going on?

4. What is with this new direction? Please fill us in, so that those of us who have invested so much time, so much money, and so much love into EVE, can know what is going on. If there is something wrong financially with the company, then tell us. We are willing to help keep EVE Online alive, but we canít help you, if you wonít tell us.

I know that I do not like this new direction, and for the first time in three years, Iím not sure if I will be willing, or able, to still be playing EVE Online for the next ten years.

-Sciencegeek

ThrashPower
Gallente
Genos Occidere
HYDRA RELOADED
Posted - 2011.06.24 00:37:00 - [36]
 

can you explain to me why people are mad ?

Chiggy W
Posted - 2011.06.24 00:37:00 - [37]
 

Edited by: Chiggy W on 24/06/2011 00:51:29
Edited by: Chiggy W on 24/06/2011 00:50:31
I just wrote a 2 paragraph reply, then deleted it. If CCP can't tell what the issues are, I'm not about to tell you.

Read the forums please.

I don't appreciate double dipping.

Crying or Very sad

Rutger Centemus
Phantom Squad
Atlas.
Posted - 2011.06.24 00:37:00 - [38]
 

Edited by: Rutger Centemus on 24/06/2011 00:37:47
Originally by: CCP Pann

*snip*
Itís clear that many of you are <understatement alert> angry </alert>. Thereís a lot happening, things are changing quickly and we havenít been as forthcoming as you were used to in the past.
*snip*

Remember the outrage once MT were first mentioned?
:18 months:?
"excellence"?

Basically, you (CCP) seem to keep f*ing up and f*ing us over.

Not as forthcoming as in the past? It seems this was a case of being just as forthcoming as (a part of) the playerbase has come to expect of you.

Newsflash: some don't like that attitude.

Jovan Geldon
Gallente
Lead Farmers
Kill It With Fire
Posted - 2011.06.24 00:37:00 - [39]
 

In short:

1. NEX prices are literally ten time more than what any sane person would consider reasonable
2. The option to disable WiS is "temporary"; making it permanant would make a lot of people happy
3. That leaked internal newsletter shows a frightening lack of empathy and understanding of the needs and wants of your playerbase

Sakurastan
Posted - 2011.06.24 00:37:00 - [40]
 

First and foremost i think the internal newsletter needs addressing. Please don't risk further insulting the community by pretending not to have noticed a 80+ page threadnought.

That being said, the gesture is appreciated.

Nimbat
Posted - 2011.06.24 00:37:00 - [41]
 

I respect you for having the courage to step up and say this.

The cost is not the problem, it's the path your management has taken that's gotten us all up in flames.

Months ago you promised no microtransations - we said ok.
You then said you were implementing vanity items only - we said ok (after the ****storm)

And now? We find out that the management doesn't give a flying **** about the customers by implementing future ADVANTAGES FOR AUR. CCP Soundwave: "i will be burned at a stake by the players so i'll be quiet".

And here we are today. What the **** did you expect would happen?

Indy Rider
Amarr
Firebird Squadron
Terra-Incognita
Posted - 2011.06.24 00:37:00 - [42]
 

You've still failed to even acknowledge the leaked PDF (which suggests serious internal issues imo), heck, you haven't denied it.

While I appreciate that you've come along and at least said something, you've still failed to address the more worrying aspects of the pdf.

DethApostle
Amarr
Ammo and Tag
Ninja Unicorns with Huge Horns
Posted - 2011.06.24 00:38:00 - [43]
 

Originally by: CCP Pann
Hi, everyone

Some of you who have been around for a while may remember me. I was the original community manager for EVE. These days, I oversee the PR and Community teams. While most of what I do happens behind the curtains, I am still aware of whatís going on front and center. I would be lying if I said that whatís happening now didnít make me sad, but Iím not here to ask for your sympathy. To be perfectly honest, Iím here to buy time while we try to sort things out. No sense in lying about it so I'll call a spade a spade.

Itís clear that many of you are <understatement alert> angry </alert>. Thereís a lot happening, things are changing quickly and we havenít been as forthcoming as you were used to in the past. Iím willing to step out front and take a lot of heat for that since I was the one who made the decision to hold off on responding for a while to see if things cooled down once the new wore off.

I was wrong to do that and I apologize. We should have said something much sooner. We should have done more to address your concerns and be forthcoming, even if we werenít going to be able to immediately give you all of the answers you were looking for or the answer your questions in ways that will instantly turn those frowns upside down. To be even more candid, I cannot answer all of your questions, either, but I am working with the people who can to start getting those answers for you. Again, I know weíre doing this past the expiration date of your patience but I hope youíll bear with me.

I know that, with very few exceptions, most of you donít know me from Adam. I havenít earned your trust or respect; therefore I have no right to ask anything of you Ė but I am going to try, anyway. Can I please count on at least some of you to help bring the pitchforks and torches down a few notches?

Like I said, I wonít be able to answer all of your questions tonight, but I promise weíll start getting some info out tomorrow. As I see it, the chief complaint is regarding the high cost of goods in the Nobel Market. Second, many people are unhappy about the Captainís Quarters. Third, there are some performance issues with Incarna. I would appreciate it if you would confirm my observations or tell me what Iím missing, but I do ask that you do it in a productive way. I will remove posts without prejudice if they are counterproductive to the conversation I hope to have with you.

If youíve read this much, thanks for staying with me. If you have something to say, Iíd like very much to hear it.

Humbly yours,
~P~


How do you still have a job?

Deamos
Dev Null Development and Holdings
Posted - 2011.06.24 00:38:00 - [44]
 

Hey! CCPs response seems a lot like This!

Read the post blocked in red.

Arya Greywolf
Posted - 2011.06.24 00:38:00 - [45]
 

Edited by: Arya Greywolf on 24/06/2011 00:41:47
Edited by: Arya Greywolf on 24/06/2011 00:41:23
EDIT: The high prices of the Noble Xchange is NOT the main issue - for the majority that dislike it, we can ignore it IF you make CQ optional and give us our old hanger view back.

The main concerns are these...

1) Many people want CQ to be a button on their OLD hanger view. Why isn't this happening? Why do we have to have CQ forced on us?

2) Address the Internal Document that was put on EvE News.


Optional Patch
Posted - 2011.06.24 00:38:00 - [46]
 

The immediate issue has been CCP Fallout, who as usual has made things worse. This time locking threads that were actually the****utic for the community (epic pony door thread), stomping on an outlet that was channeling the hysteria into something more helpful.

Iurnan Mileghere
Singularity Foundation
Posted - 2011.06.24 00:38:00 - [47]
 

Edited by: Iurnan Mileghere on 24/06/2011 00:39:31
The chief complaint is micro transactions. Prices are one thing, but you must address the leaked newsletter and the direction on MTs that affect game progression, such as faction eta digs, ammunition, and ships.

If you cannot address those issues, please communicate to your team that someone at CCP hf who *can* needs to do so.

Mehrdad Kor-Azor
Amarr
Iure Divino
Posted - 2011.06.24 00:38:00 - [48]
 

Alright, and thank you for posting a somewhat direct reply. I will now refrain from posting any more pictures of certain devs burning.

VicturusTeSaluto
Gallente
Metafarmers
MeatSausage EXPRESS
Posted - 2011.06.24 00:38:00 - [49]
 

Oh, also...

No information released by CCP in this thread... And they intend to post something tomorrow... Probably late in the afternoon, right before they leave for work. And hope it will die down over the weekend!

Miss Yanumano
Caldari
Science and Trade Institute
Posted - 2011.06.24 00:39:00 - [50]
 

Edited by: Miss Yanumano on 24/06/2011 00:41:26
You've got nothing to say about that Internal newsletter concerning MT?

That's a lot of words for totally missing the biggest failure.

Illadelph Justice
Sniggerdly
Pandemic Legion
Posted - 2011.06.24 00:39:00 - [51]
 

Edited by: Illadelph Justice on 24/06/2011 00:47:48
Hi friend. I would like this addressed:

http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1535588

These are the chief complaints, and I don't know if you can prioritize them. Different people have different concerns at the front of their minds.

Solve these problems and we're golden.

e: sorry fixed the link

Smoking Blunts
Posted - 2011.06.24 00:39:00 - [52]
 

Edited by: Smoking Blunts on 24/06/2011 00:40:49
Originally by: Majuan Shuo
Originally by: CCP Pann
Hi, everyone

As I see it, the chief complaint is regarding the high cost of goods in the Nobel Market.



Then you are blind, go get us someone else.


ty for highlighting this, i missed it with rage

your a ****ing idiot mr ccp fool if you think high prices are whats ****ing peopel off. learn to read your own forums.

you have rolled out an expansion thats flawed in so many ways and is just an excuse to push MT on to us. nothing more!!

roll this **** back and fix it so your no hogging up 70% of my 8gb of ram running 4 clients. 6 used to run at 50% and not load the cpu so much or the gpu..

Takishu
Posted - 2011.06.24 00:39:00 - [53]
 

The least you can do if you want to us to parley is to get the head of Soundwave : No more trust in him, so no more trust in CCP.

AkJon Ferguson
JC Ferguson and Son Ltd
Ferguson Alliance
Posted - 2011.06.24 00:39:00 - [54]
 

Are there any plans to apologize to Teadaze and the last CSM?

Do you personally have any sense that what CCP has done (flat-out lying to its customers) is morally wrong?

Alexis Sachs
Posted - 2011.06.24 00:39:00 - [55]
 

Hooray and about damned time.

And I knew Friday was some sort of firewall on the time frame front...

Look, you said it, you realize we're full up with many an unhappy camper.

I will say you have the order of things a bit messed up. I'd say the NEX prices while insanely laughable are far from the number one concern. I think the number one concern is years of "Incarna will be optional" became "pay us to alpha test WoD." Because that's how I see this. I've never cared about WiS - I know of SL and quite frankly they have you clocked in the buy things for your space barbie market. I didn't care though, since I'd been told as long as I've been here (late 07) that I wouldn't have to do Incarna. Well, sure, we can turn it off - for now. What happened to optional? Because while it may be optional at this juncture, it sure doesn't seem like it will be forever. That's my number one gripe and if this were to change back to optional for all time, then I'd move on and be a happy camper again.

So, my ranking of anger goes something like this:

1a. Optional or not? (Or, "give me ship spinning or give me death" - you can keep your damned monocles!)

1b. Is that newsletter legit? Cause if so - you all have some explaining to do...

2. Performance - why are 4 walls and 1 avatar killing some folks' machines?

3. Holy broken skills/ships/bonuses batman!

4. NEX = trolololol

Carmine Lady
Amarr
Sinners.
Yarr Collective
Posted - 2011.06.24 00:40:00 - [56]
 

Originally by: Arya Greywolf
Please address these issues:

1) Many people want CQ to be a button on their OLD hanger view. Why isn't this happening? Why do we have to have CQ forced on us?

2) Address the Internal Document that was put on EvE News.




3) why do you still have your job?

Moolti
Gallente
Gradient
Electus Matari
Posted - 2011.06.24 00:40:00 - [57]
 

The issue isn't directly CQ, or high prices, or heat issues, or charging for API access...

The issue is the direction Eve is headed. We need CCP to be open and honest about what it wants Eve to be. When unexpected things come out of left field. When things happen that we had previously been told would not happen. We stop believing you.

We don't feel you have been honest with us. You have an agenda that you haven't shared.

Please just share your agenda, tell us what you are planning, give us realistic expectations.


Goatse Girl
Posted - 2011.06.24 00:40:00 - [58]
 

took over a day for CCP to say sorry and not even address the core issue, -1 sub

Dex Ironmind
Posted - 2011.06.24 00:40:00 - [59]
 

CCP Pann...

You are missing the most critical item in your list of items many, if not most of us, are chiefly concerned about. What do you guys have to say about leaked publication "Fearless: Greed is Good?"???

Is this really your plan with micro-transactions? Why the lie? There are many quotes that indicate that such plans were not in the works?

This is what you need to focus on.

My pitchforks are raised and my mouse is hovering over the "Cancel Subscriptions" button (4 of them) should the answer prove unsatisfactory. CCP had a unique, hard-core gamer mentality. What has happened? Has the corporate mentality trumped a game for gamers?

Say it isn't so...

Dex was here. Mad

Amira Kornova
Posted - 2011.06.24 00:40:00 - [60]
 

this should tell you everything you need to know

Linkage


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