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blankseplocked Experiencing Heat or Hardware Issues?
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CCP Fallout

Posted - 2011.06.23 16:05:00 - [1]

We've received a number of reports from players who have experienced either heat or hardware issues with EVE Online: Incarna. If you are one of those who are affected by this, please file a technical support petition, and include the following information:

1. Indicate what type of issue you are having, please be as specific as possible
2. Indicate whether you are using more than one client
3. Provide information about your computer:

Windows client
a. In Start, type "dxdiag" and hit enter
b. Select the "Save All Information" button and save the file
c. Attach the saved file to your petition

a. Go to the Apple menu
b. Select "About This Mac"
c. Click the "More Info" button
d. Copy the information from both the "hardware overview" and "graphics/displays" windows into your petition

If you would like to monitor and provide information regarding your hardware temperatures, we suggest that you use Speedfan (Windows only), which can create a log that you can send to us as well. OSX users can use atMonitor to obtain similar information.

If you are a multiple client user, we suggest that you read the following dev blog by CCP Zulu, which has information on both the minimum specifications for EVE Online: Incarna and how you can best run the client.

CCP Fallout

Posted - 2011.06.30 15:25:00 - [2]

You may also wish to set your settings to: Present Interval, Interval One and disable Physically Simulated Cloth and Hair.


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