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Diablo Ex
Caldari
The Devil's Reject's
Posted - 2011.06.17 19:18:00 - [1]
 

Edited by: Diablo Ex on 17/06/2011 19:21:18
Ever since the recent update and subsequent patches I have had issues with the client and my graphics drivers. I have attempted to find solutions, and all indications are that it is something in the game code that my system doesn't like. When I jump a gate, or undock, and the session changes, I am greeted with this message...

Please visit your user settings to re-enable images.

I'm running an Acer Aspire 7741Z Notebook, with Windows System 7 Home Premium 64 bit, and Intel HD Graphics. All of my other games are working just fine, as was EvE up till this last upgrade. I fear that come the 21st, I will be unable to play at all if this doesn't get resolved.

Edit: Why the game client is insistent upon running in XP compatibility mode is beyond comprehension.

shaun 27
NanoTech Innovations
Posted - 2011.06.17 20:22:00 - [2]
 

Have the same problem as yourself on my laptop which is an asus a52f. series. with Windows System 7 Home Premium 64 bit and Intel HD Graphics. Even get that error when logging in, although its always completely random, can never pin point what action is causing it, whether that be auto pilot or manual.






Diablo Ex
Caldari
The Devil's Reject's
Posted - 2011.06.19 01:56:00 - [3]
 

Still getting the Silent treatment Huh?

Evil or Very Mad

bear1990
Posted - 2011.06.21 11:52:00 - [4]
 

I've been getting this problem, mainly when jumping through stargates and jumpbridges.

A temporary fix I've been using is every time I press jump, I hit the ESC key straight after and bring up the settings window. You can still see whats going on in game as it's semi-transparent. Hit ESC after you've loaded grid to minimise it again. So far, I haven't crashed when doing that.

captain moobs
Posted - 2011.06.21 16:10:00 - [5]
 

im the same i think it must be the intel onboard graphics witch is a shame as i can play every part of the game in hight settings but when it comes to jumpgates eve crashes..

i wish ccp would answer this so we know whats going on,its getting to the point were i dont wanna play...

Sivinus
Posted - 2011.06.22 09:07:00 - [6]
 

Same issue as well, PvP isn't fun when you can't leave the system without a 3-minute delay and a 50/50 of having to restart the client.

Kagumichan
Degenerate Corp
Get Off My Lawn
Posted - 2011.06.22 09:23:00 - [7]
 

A friend of mine had a similar problem with his laptop when trying to run a game a while back, I think the problem in the end was the laptop not being able to render shader model 2.0 (like i said, it was a while back) and process heavy data from the game during transitions all at the same time, the laptop had to cut something off in order to process, and it always cut off the graphics.

Dunno if you've tried it (I imagine some have) but try tuning down your graphical settings to the bottom then using a jump gate, if the problem doesn't arise when doing so, slowly turn up each graphical setting in turn and jump until a time when it crashes again, when that happens it indicates the game is running at the peak your computer/laptop is able to handle Eve with shader model 3.0.

shaun 27
NanoTech Innovations
Posted - 2011.06.23 18:40:00 - [8]
 

Edited by: shaun 27 on 23/06/2011 18:41:34
Thought i show you guys might solve your problems not mine it seems :(. looks like no more eve for me shame really i could run 3 accounts before incarna.

Im afraid the problem is with your graphics card as is with most Intel graphics cards when playing EVE, and sadly we do not have a workaround for this. In some cases the following workarounds have shown some success in stopping problems with the Intel graphics card, but sadly not all:



1. Install the latest available graphics card driver from either www.intel.com or your manufacturers site website.

2. Start Eve in Safemode or set Shader Quality to Low.

3. Run the client in windowed mode (Alt+Enter can be used to switch to windowed mode when the client starts up for the first time)

4. Disable power saving features for the Intel Graphics Chipset.

5. Untick "Sun occluded by ships" in EVE's graphics settings.

6. Install a Windows patch from: http://code.msdn.microsoft.com/KB961894/Release/ProjectReleases.aspx?ReleaseId=2067

7. Update your DirectX from: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3



If none of the above suggestion help I'm afraid there's nothing we can do to solve this issue for you.



Best regards,

Senior GM Retrofire

Artificial Soldier
Posted - 2011.06.23 19:06:00 - [9]
 

Edited by: Artificial Soldier on 23/06/2011 19:06:54
Looks like the same issue being discussed in: http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1524244

Basically every time I go through a gate I get the same message. Since Incarna+patches, I get it when starting the game client though. It's not quite unplayable, but I've gotten to the point where I am pretty hesitant to make any trips that are more then a few jumps..

Otherwise, update drivers, updated patches, directx is current so, if this is truly a problem with Intel graphics then that'd be pretty unfortunate :(

Galenros
Posted - 2011.06.27 11:01:00 - [10]
 

Hi all Intel video driver users.

I had the same problem as all of you:
Edited by: Diablo Ex on 17/06/2011 19:21:18
Ever since the recent update and subsequent patches I have had issues with the client and my graphics drivers. I have attempted to find solutions, and all indications are that it is something in the game code that my system doesn't like. When I jump a gate, or undock, and the session changes, I am greeted with this message...

I got my game up and running without problems when changed video card settings on Win7:
start -> write: video -> start: view the name of video card -> Advanced settings -> Intel(R)... tab -> Graphic settings -> 3D -> Custom settings -> Texture quality: Performance, Anisotropic filtering: 16x, Vertex Processing: Enable software prosessing, Vertical Sync: On.

Affter that I did not get any error messages on game. Game wont look so cool now but at least it is playable.
I am sure someone know easyer way to change those settings and find out with what settings game works best. I will do some more testing as well later on.

With best regards: Galenros the noob but learning ;)

Artificial Soldier
Posted - 2011.06.28 12:33:00 - [11]
 

Originally by: Galenros
Hi all Intel video driver users.

I had the same problem as all of you:
Edited by: Diablo Ex on 17/06/2011 19:21:18
Ever since the recent update and subsequent patches I have had issues with the client and my graphics drivers. I have attempted to find solutions, and all indications are that it is something in the game code that my system doesn't like. When I jump a gate, or undock, and the session changes, I am greeted with this message...

I got my game up and running without problems when changed video card settings on Win7:
start -> write: video -> start: view the name of video card -> Advanced settings -> Intel(R)... tab -> Graphic settings -> 3D -> Custom settings -> Texture quality: Performance, Anisotropic filtering: 16x, Vertex Processing: Enable software prosessing, Vertical Sync: On.

Affter that I did not get any error messages on game. Game wont look so cool now but at least it is playable.
I am sure someone know easyer way to change those settings and find out with what settings game works best. I will do some more testing as well later on.

With best regards: Galenros the noob but learning ;)


Tested these setting launching the client and did not get the video driver crash. Currently downtime, so will test and update later, but looks promising. Thanks for the heads up.

Vardoc Stygian
Posted - 2011.06.28 14:14:00 - [12]
 

Same message here, but changed the Intel 3D settings and I managed to load no crash... But the ship on the login screen now looks like a blob lol. Ugh. At least I'm not scared to travel now if it works in game as well... :/

Heshmiet
Posted - 2011.06.28 14:49:00 - [13]
 

Tried the "Solution" and still crashing on load

bear1990
Posted - 2011.06.29 09:12:00 - [14]
 

Yeah, still crashing for me as well, but thanks for posting. Still no reply to my petition and it's been a week now

Imperium Romanus
Posted - 2011.06.29 10:51:00 - [15]
 

Yeh, I had a bug report raised and it is a known issue with CCP. The response I got back was that they have added my bug report to the known issue.

Unfortunately it doesnt help me atm as I pew a bit and this has made it unplayable, so one of my accounts has already run outta time and im hoping they pop the fix in before this one runs outta credit, else its game over :o(

CCP Sputnik


C C P
C C P Alliance
Posted - 2011.06.29 11:00:00 - [16]
 

Edited by: CCP Sputnik on 29/06/2011 11:23:50
Just wanted to let everybody know that we are looking into this (thank your for your patience) and highlight Galenros Post who has worked out a workaround which fixes the issue for some players.

Originally by: Galenros
Hi all Intel video driver users.

I had the same problem as all of you:
Edited by: Diablo Ex on 17/06/2011 19:21:18
Ever since the recent update and subsequent patches I have had issues with the client and my graphics drivers. I have attempted to find solutions, and all indications are that it is something in the game code that my system doesn't like. When I jump a gate, or undock, and the session changes, I am greeted with this message...

I got my game up and running without problems when changed video card settings on Win7:
start -> write: video -> start: view the name of video card -> Advanced settings -> Intel(R)... tab -> Graphic settings -> 3D -> Custom settings -> Texture quality: Performance, Anisotropic filtering: 16x, Vertex Processing: Enable software prosessing, Vertical Sync: On.

Affter that I did not get any error messages on game. Game wont look so cool now but at least it is playable.
I am sure someone know easyer way to change those settings and find out with what settings game works best. I will do some more testing as well later on.

With best regards: Galenros the noob but learning ;)


Edit:
Just caught our CTO between meetings and got an official response from him.

Players having issues with Intel Graphics Chip Sets can try to work around it by activating Vertical Sync in the Graphic Chip settings, which reduces the workload of the GPU. Additionally you are advised to turn off GPU intensive tasks like Cloth Simulation ("Display & Graphics"->"Character Creation Settings"->turn off "Physically Simulated Cloth and Hair").

Imperium Romanus
Posted - 2011.07.04 19:32:00 - [17]
 

Hi CCP guys,

Do we have any further ETA on when there is to be a fix out for this. Its quite a serious issue if it affects 2 major video card brands (ATI and Intel HD). This wasnt a problem until we updated to the new graphics engine, so its obviously something introduced in this code. Ironically my laptop is only 9 months old and now cant play eve properly which is pretty hopeless.

It may be worthwhile putting a disclaimer in the minimum specs that it may not work well with certain Intel HD or ATI graphics cards... (Maybe not as they would find this out in the trial).

Im keeping my last account running with plex brought from isk in the faint hope that you may fix this bug then I can reactivate my others with GTC's again....please dont give up on us Sad

stu007
Posted - 2011.07.05 21:18:00 - [18]
 

The workaround listed above seems to work perfectly, I haven't crashed once all day, were as before it was practically every jump. Nice work mate :)

Iestor
Posted - 2011.07.05 21:54:00 - [19]
 

Edited by: Iestor on 05/07/2011 22:12:47
I reported a similar problem here: http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1546044 , last night I didn't use eve voice when in comms, instead I used TS3 and I didn't black screen once. When using eve voice I will invariably blackscreen upon jumping or undocking, if it doesn't blackscreen it shows the system I am jumping to, then the screen goes black, flicks briefly onto the desktop screen, then loads the system I have jumped into. The initial showing of the system I have jumped into shows a different placement of ships on the gate from when it finally loads by a significant amount. E.g initially ships appear to be about 30 km off gate then they appear to be at zero. I will try the suggestions posted. (Actually I can't figure out how to access the place to change the properties so I can't.)

Imperium Romanus
Posted - 2011.07.07 09:33:00 - [20]
 

The workarounds didn't work for me. There was a rumor that the Intel HD Graphics does not support Shader 3.0 which is what EVE is currently using. I am currently looking for fixes/workarounds and found that the graphics card actually supports up to Shader Model 4.0 (http://communities.intel.com/thread/19327)

So this issue is fixable at CCP end depending how much resources CCP want to throw at this issue.

soldieroffortune 258
Gallente
Tribal Liberation Force
Posted - 2011.07.14 00:37:00 - [21]
 

Originally by: Galenros
Hi all Intel video driver users.

I had the same problem as all of you:
Edited by: Diablo Ex on 17/06/2011 19:21:18
Ever since the recent update and subsequent patches I have had issues with the client and my graphics drivers. I have attempted to find solutions, and all indications are that it is something in the game code that my system doesn't like. When I jump a gate, or undock, and the session changes, I am greeted with this message...

I got my game up and running without problems when changed video card settings on Win7:
start -> write: video -> start: view the name of video card -> Advanced settings -> Intel(R)... tab -> Graphic settings -> 3D -> Custom settings -> Texture quality: Performance, Anisotropic filtering: 16x, Vertex Processing: Enable software prosessing, Vertical Sync: On.

Affter that I did not get any error messages on game. Game wont look so cool now but at least it is playable.
I am sure someone know easyer way to change those settings and find out with what settings game works best. I will do some more testing as well later on.

With best regards: Galenros the noob but learning ;)



Could someone please explain how to do this in laymen terms? (IE: Windows-->Cntrl Pnl-->Hardware and Sound . . . .etc.)

TIA

Zilero
Posted - 2011.07.14 11:46:00 - [22]
 

Originally by: Imperium Romanus


So this issue is fixable at CCP end depending how much resources CCP want to throw at this issue.


That would be none.

ByteMan
Posted - 2011.07.20 04:33:00 - [23]
 

Originally by: soldieroffortune 258
Originally by: Galenros
Hi all Intel video driver users.

I had the same problem as all of you:
Edited by: Diablo Ex on 17/06/2011 19:21:18
Ever since the recent update and subsequent patches I have had issues with the client and my graphics drivers. I have attempted to find solutions, and all indications are that it is something in the game code that my system doesn't like. When I jump a gate, or undock, and the session changes, I am greeted with this message...

I got my game up and running without problems when changed video card settings on Win7:
start -> write: video -> start: view the name of video card -> Advanced settings -> Intel(R)... tab -> Graphic settings -> 3D -> Custom settings -> Texture quality: Performance, Anisotropic filtering: 16x, Vertex Processing: Enable software prosessing, Vertical Sync: On.

Affter that I did not get any error messages on game. Game wont look so cool now but at least it is playable.
I am sure someone know easyer way to change those settings and find out with what settings game works best. I will do some more testing as well later on.

With best regards: Galenros the noob but learning ;)



Could someone please explain how to do this in laymen terms? (IE: Windows-->Cntrl Pnl-->Hardware and Sound . . . .etc.)

TIA


On the Start Menu select Intel Control Center, then click on Intel HD Graphics application. When it opens, click on 3D, then check the "Custom Settings' box, and select the options as recommended.

Fix seems to have worked for me on my HP laptop, but will report back in few days if problem returns, particularly when i run dual clients, ts3, and other programs simultaneously. This is after all, a work computer :)

OlRotGut
Caldari
Trojan Trolls
Controlled Chaos
Posted - 2011.07.20 05:14:00 - [24]
 

Originally by: CCP Sputnik
Edited by: CCP Sputnik on 29/06/2011 11:23:50
Just wanted to let everybody know that we are looking into this (thank your for your patience) and highlight Galenros Post who has worked out a workaround which fixes the issue for some players.

Originally by: Galenros
Hi all Intel video driver users.

I had the same problem as all of you:
Edited by: Diablo Ex on 17/06/2011 19:21:18
Ever since the recent update and subsequent patches I have had issues with the client and my graphics drivers. I have attempted to find solutions, and all indications are that it is something in the game code that my system doesn't like. When I jump a gate, or undock, and the session changes, I am greeted with this message...

I got my game up and running without problems when changed video card settings on Win7:
start -> write: video -> start: view the name of video card -> Advanced settings -> Intel(R)... tab -> Graphic settings -> 3D -> Custom settings -> Texture quality: Performance, Anisotropic filtering: 16x, Vertex Processing: Enable software prosessing, Vertical Sync: On.

Affter that I did not get any error messages on game. Game wont look so cool now but at least it is playable.
I am sure someone know easyer way to change those settings and find out with what settings game works best. I will do some more testing as well later on.

With best regards: Galenros the noob but learning ;)


Edit:
Just caught our CTO between meetings and got an official response from him.

Players having issues with Intel Graphics Chip Sets can try to work around it by activating Vertical Sync in the Graphic Chip settings, which reduces the workload of the GPU. Additionally you are advised to turn off GPU intensive tasks like Cloth Simulation ("Display & Graphics"->"Character Creation Settings"->turn off "Physically Simulated Cloth and Hair").




I don't understand this issue at all. How does something like this, among other issues like (GPU Heat issues, GPU FPS drops/spikes, Anti-Aliasing issues) happen just by introducing CQ? Did you guys tweak some of the core graphics rendering code? and if so, why?

Wollari
Phoenix Industries
Wicked Nation
Posted - 2011.07.26 20:34:00 - [25]
 

Edited by: Wollari on 26/07/2011 20:35:15
Is there any update out? I still get the recovery message. Even with tweaking the parameters .... nothing has changed.
good to see that this problem has "such" a high priority .... must be good for the game.

lenovo thinkpad x201, win7 64bit, intel hd graphics

thank good I don't need to actually play the game to run evemaps ....

Fookame
Posted - 2011.07.29 12:55:00 - [26]
 

I fixed this on advice from another forum member. I use Intel R HD Graphics in a HP Probook 6450B.

in my taskbar i have an icon for my graphics, right click it, then go to graphics properties. then go to 3d. Tick "custom settings"

I use:

Texture Quality: Performance
Anisotropic Filtering: 2x
Vertex Processing: Enable Software Processing
Vertical Sync: On

No more crashes for me.

CCP Sputnik


C C P
C C P Alliance
Posted - 2011.07.29 15:09:00 - [27]
 

Originally by: ****ame
I fixed this on advice from another forum member. I use Intel R HD Graphics in a HP Probook 6450B.

in my taskbar i have an icon for my graphics, right click it, then go to graphics properties. then go to 3d. Tick "custom settings"

I use:

Texture Quality: Performance
Anisotropic Filtering: 2x
Vertex Processing: Enable Software Processing
Vertical Sync: On

No more crashes for me.


Just wanted to put blue bars around this.

Nanadene
Posted - 2011.08.03 03:41:00 - [28]
 

Tried all of these.. nothing doing. tested in windowed mode, fullscreen mode, tested at 2xAA, 16xAA, NOxAA... still getting Eveexe.exe crash and it lists extensions.dll in the debug.

Problem signature:
Problem Event Name: APPCRASH
Application Name: ExeFile.exe
Application Version: 7.10.27.490
Application Timestamp: 4df8a6f5
Fault Module Name: Extensions.dll
Fault Module Version: 7.10.27.490
Fault Module Timestamp: 4df8a711
Exception Code: c0000005
Exception Offset: 00008fd5
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Thoughts moving forward. Everything is up to date with the most current drivers and system files. even made sure .dotnet and DXD were up to date.

Wollari
Phoenix Industries
Wicked Nation
Posted - 2011.08.04 19:03:00 - [29]
 

Sorry, It's still crashing for me. My complete screen turns black on startup with the nice popup box seen in the first posting.

Driver+Stuff is up2date, played around with all kind of eve and graphic driver settings you already mentioned. :-/

Alhambra Trellane
GoonWaffe
Goonswarm Federation
Posted - 2011.08.08 07:52:00 - [30]
 

Mine is still crashing too. Tried "the fix" and updating everything.


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