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blankseplocked How long does it take to get a petition answered nowadays?
 
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Falbala
Gallente
Ishtar's Destiny
Posted - 2011.06.15 19:08:00 - [1]
 

I'm asking because I can't research any blueprint since I came back to Eve, petitioned 48 hours ago and got no answer yet...not even acknowledged, is this normal, what is the normal delay to get an answer?

Generally when I send a petition in a MMO I get a reply in 24 hours so I'm wondering what is happening?

Adelain Niska
Minmatar
Pator Tech School
Posted - 2011.06.15 19:12:00 - [2]
 

I've never had a petition take more than a few minutes, but then I only petition things that deserve being petitioned and all my petitions have been resolved in my favor.

GO CCP!

Lady Spank
Amarr
In Praise Of Shadows
Posted - 2011.06.15 19:13:00 - [3]
 

Obviously longer than 24 hours. Also if you aren't aware there was a DDOS related outage last night which is undoubtedly crapping up the petition queue along with the fact that a patch with considerable back-end changes was only recently released which is guaranteed to have bugs left right and centre which are also being petitioned.

Falbala
Gallente
Ishtar's Destiny
Posted - 2011.06.15 19:14:00 - [4]
 

That's not an explanation since I petitioned 24 hours before the DDOS outage.

Lady Spank
Amarr
In Praise Of Shadows
Posted - 2011.06.15 19:15:00 - [5]
 

Originally by: Falbala
That's not an explanation since I petitioned 24 hours before the DDOS outage.

yeah because I mentioned only the DDOS outage. GTFO if you can't read properly.

Akita T
Caldari Navy Volunteer Task Force
Posted - 2011.06.15 19:16:00 - [6]
 

Depends on category you filed it in (and if it really belongs in there). "Stuck" is uberfast, technical stuff is rather slow.
Depends on how many people experience the same issue right now, or a similar category of issues. Tried clearing your cache ?
Depends on how many GMs are available. Right now, they might be quite busy with the aftermath of the DDOS attacks.
Right now, I would not be surprised if some petitions needed up to a full week to get any response (they don't do "acknowledge", they only do "need more data" or actual answer, even if sometimes it's a "canned" one).

Alpine 69
Rubbish Superheroes
Posted - 2011.06.15 19:17:00 - [7]
 

Resonse time also has to do a lot with your phrasing and conciseness.

More importantly though, this type of problem doesn't get priority, so expect to wait 1 or 2 more days.

Falbala
Gallente
Ishtar's Destiny
Posted - 2011.06.15 19:21:00 - [8]
 

Last time I petitioned in 2007, they took 9 days to answer me and I didn't get a proper answer. I guess it did not improve. However thanks for your replies.

Alpine 69
Rubbish Superheroes
Posted - 2011.06.15 19:24:00 - [9]
 

Originally by: Falbala
Last time I petitioned in 2007, they took 9 days to answer me and I didn't get a proper answer. I guess it did not improve. However thanks for your replies.


Your logic appears to be flawed here, as any improvement over 9 days would be an improvement now, would it not?

Falbala
Gallente
Ishtar's Destiny
Posted - 2011.06.15 19:28:00 - [10]
 

Originally by: Alpine 69
Originally by: Falbala
Last time I petitioned in 2007, they took 9 days to answer me and I didn't get a proper answer. I guess it did not improve. However thanks for your replies.


Your logic appears to be flawed here, as any improvement over 9 days would be an improvement now, would it not?


Anything over 24 hours is sub standard and not an improvement.

Lady Spank
Amarr
In Praise Of Shadows
Posted - 2011.06.15 19:29:00 - [11]
 

Originally by: Falbala
Originally by: Alpine 69
Originally by: Falbala
Last time I petitioned in 2007, they took 9 days to answer me and I didn't get a proper answer. I guess it did not improve. However thanks for your replies.


Your logic appears to be flawed here, as any improvement over 9 days would be an improvement now, would it not?


Anything over 24 hours is sub standard and not an improvement.


Feel free to quit.

Alpine 69
Rubbish Superheroes
Posted - 2011.06.15 19:31:00 - [12]
 

Originally by: Falbala
Originally by: Alpine 69
Originally by: Falbala
Last time I petitioned in 2007, they took 9 days to answer me and I didn't get a proper answer. I guess it did not improve. However thanks for your replies.


Your logic appears to be flawed here, as any improvement over 9 days would be an improvement now, would it not?


Anything over 24 hours is sub standard and not an improvement.


If it's not an improvement anyway, I'm sure the GM's will not bother to give your petition priority as they've got 7 more days.

Also, can I have your stuff? Laughing

Falbala
Gallente
Ishtar's Destiny
Posted - 2011.06.15 19:31:00 - [13]
 

Originally by: Lady Spank
Originally by: Falbala
Originally by: Alpine 69
Originally by: Falbala
Last time I petitioned in 2007, they took 9 days to answer me and I didn't get a proper answer. I guess it did not improve. However thanks for your replies.


Your logic appears to be flawed here, as any improvement over 9 days would be an improvement now, would it not?


Anything over 24 hours is sub standard and not an improvement.


Feel free to quit.


I just joined back for one month, free 2 play games have better customer service.

CanIHave YourStuff
Minmatar
In Praise Of Shadows
Posted - 2011.06.15 19:33:00 - [14]
 

Originally by: Falbala
Originally by: Lady Spank

Feel free to quit.


I just joined back for one month, free 2 play games have better customer service.


Can I have your blueprints and other stuff since you obviously won't be needing them?

Falbala
Gallente
Ishtar's Destiny
Posted - 2011.06.15 19:34:00 - [15]
 

Originally by: Alpine 69

Also, can I have your stuff? Laughing

Of course not, I'll eventually join back in 3 years.

Leianna
Carebear Mafia
Shadow of xXDEATHXx
Posted - 2011.06.15 19:34:00 - [16]
 

Originally by: Falbala
Anything over 24 hours is sub standard and not an improvement.


sub standard? out of all the MMO's available for play, the majority have consistant petition response times of under 24 hours??
Seriously, your issue reported affects you alone from the looks of things, therefore, back of the low priority queue goes your petition. As people above have pointed out, there are numerous current events causing "sub standard" playability for thousands of players which are of much greater importance.

Vaerah Vahrokha
Minmatar
Vahrokh Consulting
Posted - 2011.06.15 19:37:00 - [17]
 

I have a petition running since May 5. It's been closed, reopened, escalated... will go on for more months.

Falbala
Gallente
Ishtar's Destiny
Posted - 2011.06.15 19:37:00 - [18]
 

Originally by: Leianna
Originally by: Falbala
Anything over 24 hours is sub standard and not an improvement.


sub standard? out of all the MMO's available for play, the majority have consistant petition response times of under 24 hours??
Seriously, your issue reported affects you alone from the looks of things, therefore, back of the low priority queue goes your petition. As people above have pointed out, there are numerous current events causing "sub standard" playability for thousands of players which are of much greater importance.


Yes, most games I petitioned gave me an answer under 24 hours. Sometimes that was not the perfect answer but something like "We are looking into it".

There are no players more important than others, I cannot research anything and that breaks my gameplay.

Falbala
Gallente
Ishtar's Destiny
Posted - 2011.06.15 19:40:00 - [19]
 

Originally by: CanIHave YourStuff

Can I have your blueprints and other stuff since you obviously won't be needing them?


It seems that I have old blueprints ghosted somewhere that prevent me to research. Feel free to petition for them when I've quit.

Manda Rin
Minmatar
Sexy Thoughts
Posted - 2011.06.15 19:41:00 - [20]
 


Leianna
Carebear Mafia
Shadow of xXDEATHXx
Posted - 2011.06.15 19:41:00 - [21]
 

Edited by: Leianna on 15/06/2011 19:42:18
Originally by: Falbala
Originally by: Leianna
Originally by: Falbala
Anything over 24 hours is sub standard and not an improvement.


sub standard? out of all the MMO's available for play, the majority have consistant petition response times of under 24 hours??
Seriously, your issue reported affects you alone from the looks of things, therefore, back of the low priority queue goes your petition. As people above have pointed out, there are numerous current events causing "sub standard" playability for thousands of players which are of much greater importance.



Yes, most games I petitioned gave me an answer under 24 hours. Sometimes that was not the perfect answer but something like "We are looking into it".

There are no players more important than others, I cannot research anything and that breaks my gameplay.


1 player has an isue.....
10,000 players have different issue......
What, as a gaming company, would you give higher priority?
Just because YOU feel they should tend to your needs first, doesn't mean thats the way things are, or should be. Honestly, do you have any idea what running a service like EVE requires? Sometimes, just have patience.

Also, your last petition took 9 days, this time, you are complaining about 2 days. By my figuring, you still have a week to go to match, and see a non-improvement in customer service since your last request. If they answer before 7 days, it's an improvement by your own experience.

Patient 2428190
DEGRREE'Fo'FREE Internet Business School
Posted - 2011.06.15 19:43:00 - [22]
 

Just over two weeks

5 days for each petition and three petitions to get a GM with the right voices in his head

Falbala
Gallente
Ishtar's Destiny
Posted - 2011.06.15 19:44:00 - [23]
 

Originally by: Leianna

What, as a gaming company, would you give higher priority?
Just because YOU feel they should tend to your needs first, doesn't mean thats the way things are, or should be. Honestly, do you have any idea what running a service like EVE requires? Sometimes, just have patience.




I have patience. I will cancel my account and come back in 3 years to see if I can research then.

Lady Spank
Amarr
In Praise Of Shadows
Posted - 2011.06.15 20:00:00 - [24]
 

Originally by: Falbala
Originally by: Leianna

What, as a gaming company, would you give higher priority?
Just because YOU feel they should tend to your needs first, doesn't mean thats the way things are, or should be. Honestly, do you have any idea what running a service like EVE requires? Sometimes, just have patience.




I have patience. I will cancel my account and come back in 3 years to see if I can research then.


Nice troll

RougeOperator
Posted - 2011.06.15 20:06:00 - [25]
 

Edited by: RougeOperator on 15/06/2011 20:07:54
My petitions have taken days to answer.Sometimes a week. And its usually the automated OUR LOGS etc crap to start with every time i see that i cant help but feel the GM didnt even bother reading the petition since it usually never answers what was in the petition. That answer is very insulting every time i get it and actually makes me angry beyond belief. And then another 48 to get a follow up that's not automated. My nephews petition took almost a month.

I have no clue how CCP works out the petition system and queues for it. But it seems to depend on the GM you get.

Speaker4 theDead
Caldari
Posted - 2011.06.15 20:18:00 - [26]
 

Posting in a thread about CCP customer service. (Clearly no one told these people CCP does not have "Customer Service"

Although I'm sure in a few months you'll be able to pay an extra microtransaction for the pleasure of an actual customer service rep. CoolCool

It appears to me that CCP is going for a serious money grab, and letting the game fall into a gaping bughole from which it will never return.

CCP seems to be investing everything in DUST (A free game) in the hopes they will get a big new revenue stream of microtransactions. So what happens when that does not happen?
Price increases here we come?


 

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