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blankseplocked We are back in business,TQ is back up *Update*
 
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Jormungandr Bastanold
Posted - 2011.06.15 02:57:00 - [451]
 

Well he got it posted didn't he?

Aloe Cloveris
The Greater Goon
Posted - 2011.06.15 02:57:00 - [452]
 

Originally by: JeanMichel Bizarre
Edited by: JeanMichel Bizarre on 15/06/2011 02:50:21
Yeah... TQ may be up for some of the playerbase, but it's not for me.

I've run a tracer and I get a beautiful TIME OUT for each and every hop.

C:\Users\Radu>tracert 87.237.38.200

Tracing route to 200.38.237.87.rev.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Radu>


How are you even posting [email protected]! :psyduck:

Jaroslav Unwanted
Posted - 2011.06.15 02:57:00 - [453]
 

Originally by: Gregor Tagent
Originally by: Jita Jenn
Originally by: Gregor Tagent
so euro rings is the problem, so we workout who uploaded the original prgramme, and fry his **** from the inside out using an ip trace, but yeah euro rings, CCP sone work would be nice, even along the line of " get the F to bed", peace of mind would be nice, rather than the wall of "LALALALA ITS NOT HAPPENING"


I think CCP have more important things to worry about that answering every stupid question being asked on these forums. It's almost 3 a.m. in Iceland right now, I'm sure the night shift and the ones still working from yesterday are doing the best they can until the next shift arrives in a few hours to sort this mess out.

So get the f**k to bed and stop complaining.


all im asking for is a little communication, its called customer service, and that is almost as important as fixing the problem, people are all asking the asme 2 question, why is it ****ed up, and how are you fixing it, we want someone to spend 30seconds saying the damn hamsters have been set loose"



Well they cant post **** until they get some ****... in other words... unless you want some polite phrases about nothing.. just wait.

Gilm
Posted - 2011.06.15 02:58:00 - [454]
 

14 ldn-s2-rou-1041.UK.eurorings.net [134.222.228.94] reports: Destination net
unreachable.

Trace complete.

I'm timing out with eurorings.net as well.

Gregor Tagent
Gallente
N7 Corporation
Project Unconquerable
Posted - 2011.06.15 02:59:00 - [455]
 

Originally by: Jaroslav Unwanted
Originally by: Gregor Tagent
Originally by: Jita Jenn
Originally by: Gregor Tagent
so euro rings is the problem, so we workout who uploaded the original prgramme, and fry his **** from the inside out using an ip trace, but yeah euro rings, CCP sone work would be nice, even along the line of " get the F to bed", peace of mind would be nice, rather than the wall of "LALALALA ITS NOT HAPPENING"


I think CCP have more important things to worry about that answering every stupid question being asked on these forums. It's almost 3 a.m. in Iceland right now, I'm sure the night shift and the ones still working from yesterday are doing the best they can until the next shift arrives in a few hours to sort this mess out.

So get the f**k to bed and stop complaining.


all im asking for is a little communication, its called customer service, and that is almost as important as fixing the problem, people are all asking the asme 2 question, why is it ****ed up, and how are you fixing it, we want someone to spend 30seconds saying the damn hamsters have been set loose"



Well they cant post **** until they get some ****... in other words... unless you want some polite phrases about nothing.. just wait.


polite nothing is better than wall of nothing

Simetraz
Posted - 2011.06.15 02:59:00 - [456]
 

Originally by: daddys helper
to ip 87.237.38.200
i get 10 hops
from NY to Virginia

107.14.16.14 (road runner) in virgina reports destination host unreachable.





That IP [107.14.16.14) is registered Canada. It appears everyone on the East coast is trying to use Canada's across the pond link.
So that means nobody is getting across right now, @ least not without heavy packet loss.
So web pages work but as for the game, forget it.

Fred Evil
Posted - 2011.06.15 02:59:00 - [457]
 

Originally by: Zetler
SSH tunnel to university network that doesnt use euroring, gg


Actually, at the risk of overposting, this is a legitimate point. If you have a hotspot on your phone, try that, backup dial-up, try that...vpn through work, try it....a different netblock may let you in.

Soden Rah
Gallente
EVE University
Ivy League
Posted - 2011.06.15 02:59:00 - [458]
 

Originally by: SilKKZ the3rd
Whats fantastic is between us we have deduced the problem before an announcement was made. Thats not a good show on CCP front.


we have deduced some 'likely' problems...
we don't KNOW what the problem is.
CCP might, or might not know. but until they are sure....
better to say when they know rather than say stuff they might have to retract later.

Katrina Raskin
Posted - 2011.06.15 03:00:00 - [459]
 

To repeat what I said earlier:

CCP will have no control of this situation, they can't give an ETA or any additional information. Even the chances of them being able to contact the ISP in question to get an answer is incredibly unlikely.

Considering the nature of the problem, the primary way it could be diagnosed would be through us, as we've managed to do.

This is not a reflection on CCP in any way, this should be easy to grasp, they don't control the backbones of the Internet =P

Jormungandr Bastanold
Posted - 2011.06.15 03:00:00 - [460]
 

Yay Canada!

Gregor Tagent
Gallente
N7 Corporation
Project Unconquerable
Posted - 2011.06.15 03:01:00 - [461]
 

Blame canada!

Jita Jenn
Posted - 2011.06.15 03:02:00 - [462]
 

Originally by: Gregor Tagent

all im asking for is a little communication, its called customer service, and that is almost as important as fixing the problem, people are all asking the asme 2 question, why is it ****ed up, and how are you fixing it, we want someone to spend 30seconds saying the damn hamsters have been set loose"


Well first of all CCP have never been very good at updating us during an unscheduled/extended downtime. To be fair, this doesn't even have anything to do with CCP, this is something much bigger. ISPs and server hosts are having their own problems, which is what we're seeing here. As far as CCP are concerned, TQ is online and people are playing. The ones having issues are the ones whose connections are routing through Eurorings. CCP can't comment because CCP have nothing to do with it.

Jaroslav Unwanted
Posted - 2011.06.15 03:02:00 - [463]
 

Originally by: Gregor Tagent


---snip---

polite nothing is better than wall of nothing



Well is like that.. I used to work at similar environment as those you want an answer from ... Not talking about cust. support but network engineer.

You want me investigate and fix the problem or talking to you ? Choice is yours.

Crunchmeister
Sick Tight
BricK sQuAD.
Posted - 2011.06.15 03:02:00 - [464]
 

♪♫Blame Canada!♫♪

FlashAM
Posted - 2011.06.15 03:03:00 - [465]
 

Just to reiterate, I'm having the same issue as most others. Everything stops after eurorings.net.

12 ldn-s2-rou-1041.UK.eurorings.net [134.222.228.94] reports: Destination net unreachable.

I Love Boobies
Amarr
All Hail Boobies
Posted - 2011.06.15 03:03:00 - [466]
 

I did a traceroute to the server and it was fine. I can connect without any issues from the midwest, USA. I seen no Euroring or whatever on the results, so it pretty much confirms it's the culprit.

Westwood Arrakis
Posted - 2011.06.15 03:03:00 - [467]
 

Skill training complete in 7h9m. I guess I'll go to bed and when I get up to take a **** tonight I'll queue another skill up. Confused

Jonii
Minmatar
Woopatang
Posted - 2011.06.15 03:03:00 - [468]
 

5 ldn-s2-rou-1041.UK.eurorings.net [195.66.224.54] reports: Destination net
unreachable.

Simetraz
Posted - 2011.06.15 03:03:00 - [469]
 

Edited by: Simetraz on 15/06/2011 03:05:13
Originally by: Gregor Tagent
Blame canada!


Actually Canada's link is up it is the Boston one that is currently down and causing the routing Issues.
But the problem could also be on the distant end isp.

Gregor Tagent
Gallente
N7 Corporation
Project Unconquerable
Posted - 2011.06.15 03:04:00 - [470]
 

/nerdrage

now i'm sufficently deranted, i do understand, but venting is very required, as far as the whole eurolinks thing is going, i propose a new lynch mob

SilKKZ the3rd
Caldari
Wraith.Wing
Posted - 2011.06.15 03:04:00 - [471]
 

Thats very true, BUT! eurorings will have strict SLA policies, and will be open 24 hours a day 365 days a year. If a fault has been detected or issued, belive you me ISP are the first to know and probably the first to complain.

If eurorings is down, all of our traffic should have been automaticaly re routed through a route that does work. So its not a fault on the network its clearly either being blocked by eurorings or CCP servers itself. Looking at the tracert from me, its being blocked at a network level so when the DDos started CCP probably called said provider and asked for all connections to be terminated. I have done this many times myself at data centres when my servers have been attacked. Problem is why are they still blocked? thats the interesting part.

Originally by: Katrina Raskin
To repeat what I said earlier:

CCP will have no control of this situation, they can't give an ETA or any additional information. Even the chances of them being able to contact the ISP in question to get an answer is incredibly unlikely.

Considering the nature of the problem, the primary way it could be diagnosed would be through us, as we've managed to do.

This is not a reflection on CCP in any way, this should be easy to grasp, they don't control the backbones of the Internet =P

Pvt Parts
Posted - 2011.06.15 03:04:00 - [472]
 

Quote:
polite nothing is better than wall of nothing


I think a polite nothing is better than "Tranquility has been returned to service." but you still cannot get on and we will not tell you why or when you can get back on.

Just tell us it's f*&ked and will not be fixed until the morning shift comes in.

Templar Knightsbane
Posted - 2011.06.15 03:04:00 - [473]
 

yeah this is the euroring thing when i trace that adreess 87.237.38.200 the other guy was trying i assumed that was EVE servers

like, damn, someone get them on the phone yah

Kahtah
Gallente
Black Star Decievers
Posted - 2011.06.15 03:05:00 - [474]
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Celldweller>tracert 87.237.38.200

Tracing route to 200.38.237.87.rev.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 17 ms 14 ms 11 ms rc3ar-tge0-0-1-0-2.ed.shawcable.net [64.59.189.1
95]
4 32 ms 28 ms 38 ms 66.163.78.18
5 25 ms 27 ms 28 ms rc2wh-tge0-15-1-0.vc.shawcable.net [66.163.69.12
1]
6 31 ms 32 ms 39 ms 66.163.78.62
7 ldn-s2-rou-1041.UK.eurorings.net [195.66.224.54] reports: Destination net
unreachable.

Trace complete.

C:\Users\Celldweller>

Soden Rah
Gallente
EVE University
Ivy League
Posted - 2011.06.15 03:05:00 - [475]
 

Originally by: Katrina Raskin
To repeat what I said earlier:

CCP will have no control of this situation, they can't give an ETA or any additional information. Even the chances of them being able to contact the ISP in question to get an answer is incredibly unlikely.

Considering the nature of the problem, the primary way it could be diagnosed would be through us, as we've managed to do.

This is not a reflection on CCP in any way, this should be easy to grasp, they don't control the backbones of the Internet =P


yeah ccp is probably on the phone right now, on hold, with annoying music being played, trying to get through to someone in India, who wont know how to solve the problem, but has to work through a 50 page book of "have you tried plugging it in, first grade IT support advice" before he can escalate it to second line...
who escalate to third line, who tell CCP that its standard policy in the event of a DDoS/botnet attack, and they have to talk to management...
management are in bed, and will be in tomorrow at 10.


but right now they are still on hold, and are listening to Vivaldi's 4 seasons for the 20th time...

J0an0fArc
Caldari
Tempest Legion
Skunk Works.
Posted - 2011.06.15 03:05:00 - [476]
 

Originally by: Katrina Raskin
To repeat what I said earlier:

CCP will have no control of this situation, they can't give an ETA or any additional information. Even the chances of them being able to contact the ISP in question to get an answer is incredibly unlikely.

Considering the nature of the problem, the primary way it could be diagnosed would be through us, as we've managed to do.

This is not a reflection on CCP in any way, this should be easy to grasp, they don't control the backbones of the Internet =P


Well, It's never connected that way before, What happened to the Eastern USA link? Has that just disappeared or has Atlanta suddenly fallen victim to a DDos attack of thier own? Makes no sense If we were able to get on after the servers were brought back online, then Eve dissapears from our screens to come back to Satus unknown. Considering what happened today I wouldn't be surprised if they're still having other issues not soely pertaining to a Canada link or an ISP issue.

Jaroslav Unwanted
Posted - 2011.06.15 03:06:00 - [477]
 

Edited by: Jaroslav Unwanted on 15/06/2011 03:06:46
Originally by: Pvt Parts
Quote:
polite nothing is better than wall of nothing


I think a polite nothing is better than "Tranquility has been returned to service." but you still cannot get on and we will not tell you why or when you can get back on.

Just tell us it's f*&ked and will not be fixed until the morning shift comes in.


To make another quote...

Its not problem of CCP .. as you can see from those traceroutes on this thread... So they cant fix it... its up to providers and their network engineers to fix it and they wont do so if they still see something fishy... aka eliminating source of the problem while keeping functionality...

I Love Boobies
Amarr
All Hail Boobies
Posted - 2011.06.15 03:06:00 - [478]
 

Oh yeah, just had another thought. Who wants to take bets this will happen again in the near future, or maybe something worse, from some copycat or some other hacker group that wants to one up the ones responsible for today's attack? It wouldn't surprise me in the least if it happens, or is happening.

cyclobs
Minmatar
Posted - 2011.06.15 03:08:00 - [479]
 

Originally by: Coal Porter
Originally by: cyclobs
Originally by: Coal Porter
Tranquilty has been returned to service. To learn more about the denial of service attack, please read the following out of date message from our COO.

=

Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong or CCP cant be arsed to provide one employee charged with updating the information avenues available to them to communicate server status to their paying player base yet despite being "on the ball" investigating this event.

/customer service fail



if you had even bothered to read the post above yours you'd realise how fail your post is


Had you bothered to look at the time stamp on the posts you reference, you would have realized that the "post above mine" was posted while i was in the midst of composing my post. /fail me? or /pull your own head out of your fail hole? Rolling Eyes


lol.

Jormungandr Bastanold
Posted - 2011.06.15 03:10:00 - [480]
 

Edited by: Jormungandr Bastanold on 15/06/2011 03:10:33
Please email questions or comments to lg-op [at] eurorings [dot] net.
form
http://lg.eurorings.net/

I'm not sure that information is relevant to the current problem. I tried to get some contact info for that eurorings thing.


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