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CCP Guard


C C P
C C P Alliance
Posted - 2011.06.14 23:30:00 - [1]
 

Dear friends.

Our services were subjected to a distributed denial of service attack (DDoS) at 17:00 UTC. We took everything down for the sake of caution while we conducted a full investigation.

Your data was not compromised and we are back in action.

Please go here for more details.

We thank you for your patience and hope you enjoy drifting back into space.

Update:
Tranquility is back offline. Please see this news post for more information and we will keep you updated as soon as possible.

Update @ 01:15 UTC:
Tranquility is now online. An update has been published to this news post.

Update @ 03:21 UTC:
We are aware of the difficulties some of you have connecting to the EVE Online server and we're looking into it.

Update @ 04:04 UTC:
The connection issue should now be sorted, but please post in this thread if anyone has any problems to connect to the EVE Online server.

Update @ 05:15 UTC:
Tranquility was taken down for an emergency reboot. This was caused by an issue not related to the earlier attacks.

Update @ 05:30 UTC:
Tranquility is back online. Please post in this thread if anyone has any problems to connect to the EVE Online server.

Sarge Farris
Galactic Mercenary Coalition
Posted - 2011.06.14 23:32:00 - [2]
 

You guy's did a good job by Detecting the attack, and then shutting off the network access etc :)

So yeah good job all in all!

No risk of the "attacker" getting any info if they can't access the network :P

*hugz for CCP*

Valari Nala Zena
Caldari
Perkone
Posted - 2011.06.14 23:34:00 - [3]
 

Is the DDoS attack still going on, because i seem to be still disconnecting like when i did at 17:00 UTC.

Creetalor
Caldari
Revenent Defence Corperation
Ishuk-Raata Enforcement Directive
Posted - 2011.06.14 23:35:00 - [4]
 

*pats on the back for all of CCP*

Awesome reaction and im happy you noticed so quickly!

Lady Spank
Amarr
In Praise Of Shadows
Posted - 2011.06.14 23:36:00 - [5]
 

People are so mean.

Skye Aurorae
Posted - 2011.06.14 23:36:00 - [6]
 

CCP Soundwave should have knocked on wood

http://www.youtube.com/watch?v=qcp7tZ08Hck&t=378s

Torquemada Credo
Posted - 2011.06.14 23:37:00 - [7]
 


Normally Im critical of CCP, because generally they deserve it. In this case they did good, nice work CCP.


Saint Lazarus
Pwn 'N Play
Chaos Theory Alliance
Posted - 2011.06.14 23:37:00 - [8]
 

I'm DC'in alot -_-

Miilla
Minmatar
Hulkageddon Orphanage
Posted - 2011.06.14 23:38:00 - [9]
 

Edited by: Miilla on 14/06/2011 23:45:05


Is there a plan in place or changes being reviewed to prevent mitigate such attacks in future?

Also, why can we not change our account payment details (Credit cards) until 30 days game time remains, that is ludicrious.

How about not storing it at all (or opt in) and let us enter it when we want to add more game time, therefore mitigating breach risk even more.


Omara Otawan
Posted - 2011.06.14 23:38:00 - [10]
 

Originally by: Valari Nala Zena
Is the DDoS attack still going on, because i seem to be still disconnecting like when i did at 17:00 UTC.


Probably the poor hamsters getting fried by all the people logging in at the same time. Working fine for me on 2 accounts, but here around all the normal people are sleeping Wink

Jovan Geldon
Gallente
Lead Farmers
Kill It With Fire
Posted - 2011.06.14 23:39:00 - [11]
 

Originally by: Miilla

Is there a plan in place or changes being reviewed to prevent mitigate such attacks in future?

Also, why can we not change our account payment details (Credit cards) until 30 days game time remains, that is ludicrious.

How about not storing it at all (or opt in) and let us enter it when we want to add more game time, therefore mitigating breach risk even more.




I write in bold because what I have to say is MORE IMPORTANT THAN YOU

Baske
THE PAROXYSM
Posted - 2011.06.14 23:40:00 - [12]
 

Originally by: Omara Otawan
Originally by: Valari Nala Zena
Is the DDoS attack still going on, because i seem to be still disconnecting like when i did at 17:00 UTC.


Probably the poor hamsters getting fried by all the people logging in at the same time. Working fine for me on 2 accounts, but here around all the normal people are sleeping Wink


Had 14k users 5-10 mins ago. 10k 3 mins ago, 9k 1 min ago.

Doesn't seem like people logging in.

Macabre Devil
Posted - 2011.06.14 23:41:00 - [13]
 

lol wut?

Sorry if I am gonna have to crab like a lot of other people, but what fun that on one of my two days off, on my birthday, this happens. Not you're fault I know, but what I am annoyed about is that the server comes back up and then I get kicked off again...trying to reset my PI so I can at least get SOME ISK.

Yeesh...wonder how I can make back the ISK I lost from this fiasco...

Bonera
Posted - 2011.06.14 23:42:00 - [14]
 

Edited by: Bonera on 14/06/2011 23:43:11
Can we get it working before patting each other on the back? lawls Emergency shutdown..shoulda seen that coming.

Shepherd Zavvy
Posted - 2011.06.14 23:42:00 - [15]
 

Originally by: Macabre Devil
lol wut?

Sorry if I am gonna have to crab like a lot of other people, but what fun that on one of my two days off, on my birthday, this happens. Not you're fault I know, but what I am annoyed about is that the server comes back up and then I get kicked off again...trying to reset my PI so I can at least get SOME ISK.

Yeesh...wonder how I can make back the ISK I lost from this fiasco...


see it as a challenge, **** happens ;) happy b-day though

Ejit
Amarr
STD contractors
Posted - 2011.06.14 23:43:00 - [16]
 

Edited by: Ejit on 14/06/2011 23:44:50
Is CCP going to pursue this in any way? I mean pass on any logs or whatever to the relevant authority's?

I'd luv to see them hang, a la ****** Hussian style viral videos Evil or Very Mad

Your Joking? language filter blocks Sa_ddam!

Ai Mei
Starfish Operating Syndicate
Posted - 2011.06.14 23:43:00 - [17]
 

The problem now is everyone trying to log in at the same time.

on average there is 32,000 people online at any given time. well right now all those people are trying to log in at the same time.

This flood of users is almost as bad as a ddos attack. The servers are overloading with log in attempts so everyone just hold your horses and slow down. Let the servers catch up. They have had a hard day.

Hayley Sativa
Posted - 2011.06.14 23:44:00 - [18]
 

CCP, THANK YOU FOR BEING AWESOME!

/me adds 5 Bil bounty on LulzSec's head


Omara Otawan
Posted - 2011.06.14 23:44:00 - [19]
 

Originally by: Baske

Had 14k users 5-10 mins ago. 10k 3 mins ago, 9k 1 min ago.

Doesn't seem like people logging in.


Indeed, I spoke too soon apparently Embarassed

Xaroth Brook
Minmatar
BIG
Gentlemen's Agreement
Posted - 2011.06.14 23:46:00 - [20]
 

Originally by: Miilla

Is there a plan in place or changes being reviewed to prevent mitigate such attacks in future?

Also, why can we not change our account payment details (Credit cards) until 30 days game time remains, that is ludicrious.

How about not storing it at all (or opt in) and let us enter it when we want to add more game time, therefore mitigating breach risk even more.




seeing the last 2 have little to do with the downtime.. i'll stick to the first.

if you build a system that can withstand N, you only need to bring N+1 to take it down.. the only way to securely mitigate any chance of it happening again is by making sure N is larger than what a potential threat can send.. at which point you're safe until another threat that builds a system that can send N+1 ...

judging by what the rest of the internet felt from the attack, CCP's N factor is a leap higher than what I would have thought it'd be

Attoy Camow
Posted - 2011.06.14 23:46:00 - [21]
 

Emergency shutdown...

Olias Sunsoo
Posted - 2011.06.14 23:46:00 - [22]
 

Any continuing issues or possibility of another extended downtime tonight? Lots of dropped connections.

Katrina Oniseki
Caldari
Revenent Defence Corperation
Ishuk-Raata Enforcement Directive
Posted - 2011.06.14 23:46:00 - [23]
 

Originally by: Ai Mei
The problem now is everyone trying to log in at the same time.

on average there is 32,000 people online at any given time. well right now all those people are trying to log in at the same time.

This flood of users is almost as bad as a ddos attack. The servers are overloading with log in attempts so everyone just hold your horses and slow down. Let the servers catch up. They have had a hard day.


Don't they have a log-in queue for just such a situation?

Aruchamet
Quantum Pathways
Posted - 2011.06.14 23:46:00 - [24]
 

Thank You CCP for acting as swiftly as you did and hopefully in the future Twisted Evil
Hopefully the group who is going around attacking everyone will have theres

Valari Nala Zena
Caldari
Perkone
Posted - 2011.06.14 23:46:00 - [25]
 

Originally by: Ai Mei
The problem now is everyone trying to log in at the same time.

on average there is 32,000 people online at any given time. well right now all those people are trying to log in at the same time.

This flood of users is almost as bad as a ddos attack. The servers are overloading with log in attempts so everyone just hold your horses and slow down. Let the servers catch up. They have had a hard day.


When there is a rolling restart or whatever i don't have any problems with logging in.
I don't see why it would be a problem now.

Cutter Isaacson
Minmatar
Spycotics
Posted - 2011.06.14 23:47:00 - [26]
 

Damn fine job guys n gals. First time in years I haven't wanted to complain about eve being down Cool

Wiccan999
Minmatar
Starwinders
Posted - 2011.06.14 23:47:00 - [27]
 

Thanx for quick response and keeping all our data safe.

Miilla
Minmatar
Hulkageddon Orphanage
Posted - 2011.06.14 23:47:00 - [28]
 

Originally by: Xaroth Brook
Originally by: Miilla

Is there a plan in place or changes being reviewed to prevent mitigate such attacks in future?

Also, why can we not change our account payment details (Credit cards) until 30 days game time remains, that is ludicrious.

How about not storing it at all (or opt in) and let us enter it when we want to add more game time, therefore mitigating breach risk even more.




seeing the last 2 have little to do with the downtime.. i'll stick to the first.

if you build a system that can withstand N, you only need to bring N+1 to take it down.. the only way to securely mitigate any chance of it happening again is by making sure N is larger than what a potential threat can send.. at which point you're safe until another threat that builds a system that can send N+1 ...

judging by what the rest of the internet felt from the attack, CCP's N factor is a leap higher than what I would have thought it'd be




The account payment details issues is very much to do with security also, not being able to even update it to newly issued cards due to expirey dates, until 30 days or less game time is ludicious. I don't see a need to actually store the CC details at all really but sure, keep dancing around the bush on the issue by ignoring it.



Lady Spank
Amarr
In Praise Of Shadows
Posted - 2011.06.14 23:48:00 - [29]
 

Originally by: Miilla
Edited by: Miilla on 14/06/2011 23:45:05
Is there a plan in place or changes being reviewed to prevent mitigate such attacks in future?


CCP are going to implement a scheme where people are not allowed to use the internet if they are going to do mean things. This is well within their powers and a perfectly reasonable thing to expect of them Rolling Eyes

Zixie Draco
Tactical Knightmare
Posted - 2011.06.14 23:48:00 - [30]
 



Sincerely,

thank you!!!

I less than 3 you guys!


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