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6262
Caldari
Posted - 2011.06.11 07:31:00 - [1]
 

Edited by: 6262 on 11/06/2011 07:35:31
Edited by: 6262 on 11/06/2011 07:34:07
Hello just a quick one i have just bought this new imac mc309 b/a with the latest snow leopard and cannot download and install eve i can download every thing else but eve?
why i have no clue seems as though the download stops at 2.7gb or is not a complete download.
or is it that i am missing and seperate file to boot this program.
any help would be greatly appreciated .

Fred Eto
Posted - 2011.06.12 11:02:00 - [2]
 

Gonna start by stating the obvious, you are downloading the mac client right?

I've never had issues with downloads stopping, perhaps try another browser?

When I first downloaded eve with safari, it somehow broke the installer, but when I dl'ed with chrome, all worked fine =)

But yeah, weird stuff that DL stops, but perhaps try a different browser, it might work =)

/Fred

stalker dave Olacar
Posted - 2011.06.14 10:02:00 - [3]
 

Edited by: stalker dave Olacar on 14/06/2011 10:02:10
cool thanks worked a treat Very Happy

Grasor
Posted - 2011.06.14 13:11:00 - [4]
 

What browser did you use? I have tried it with IE8, IE9, and Firefox and it always stops between 180-380 MB and says it's "complete" which of course it is not, it's a 4.x GB file.

I have also tried downloading it in eight different countries between North America, Europe and Asia and on about seven different computers turning off security software when able. This has been going on since February 2011 with no successful download. The result is always the same. CCP refuses to post the file on a different server. I play on a PC, but I want to download the Mac file to send to friends serving overseas who have the same issue, but also can only download at 5 kb a sec unlimitied bandwidth or 12 kb a sec on a 2 GB ration - which wouldn't work to well either.

You see my point.

So yeah...what browser fixed this, and does anyone have this file, even a old version I could try to patch, on a completely different server somewhere?

PS: I can download the PC client no problems every single time.

da go
Posted - 2011.06.14 13:57:00 - [5]
 

The client is not served from a single server. It is served by a content delivery network. You'll be downloading form a random server among the CDN server battery that is closest to you.

The only bad thing about the way CCP serves the client is that it serves it as an HTTP download. This is convenient for non technical users, but HTTP is a very bad protocol to serve very large files. Unfortunately not many would be able to download it from an rsync server. Probably not even from an FTP server, if there are connection discontinuities.

Your best bet is to use a good download manager instead of a browser. And check with your ISP why you are getting such a bad connection to Level3 CDN servers.

Grasor
Posted - 2011.06.14 14:05:00 - [6]
 

Did that too. I used GetRight Download Manager to try and restart the download. Problem is, the file is "completing" so the DLM can't resume a "completed" file.

da go
Posted - 2011.06.14 14:39:00 - [7]
 

Originally by: Grasor
Did that too. I used GetRight Download Manager to try and restart the download. Problem is, the file is "completing" so the DLM can't resume a "completed" file.
Do not try to restart a file download unless you started it with the same download manager. If you change the downloader, restart the download from scratch.

Grasor
Posted - 2011.06.14 15:19:00 - [8]
 

Originally by: da go
Originally by: Grasor
Did that too. I used GetRight Download Manager to try and restart the download. Problem is, the file is "completing" so the DLM can't resume a "completed" file.
Do not try to restart a file download unless you started it with the same download manager. If you change the downloader, restart the download from scratch.


????

When did I say I changed DLMs?

The fact is, CCP needs to investigate the issue with the Mac download and consider hosting the file on CNET or something neutral. This is rediculous.

da go
Posted - 2011.06.14 23:31:00 - [9]
 

Originally by: Grasor
The fact is, CCP needs to investigate the issue with the Mac download and consider hosting the file on CNET or something neutral. This is rediculous.
I can download the client with no problem and at full speed (my connection speed).

Also the file is hosted on Level3's CDN. Level3 is a tier1 internet network. You do not get better theoretical connectivity than that. If you are not getting full speed uninterrupted access to the file, poke your internet service provider and ask them why.

CCP Atropos

Posted - 2011.06.16 00:05:00 - [10]
 

Additionally there have been historic issue with downloading large payloads via the browser on the Mac. You might try downloading via the command line (alas I don't know the syntax or command) which has been said to work.

da go
Posted - 2011.06.16 01:42:00 - [11]
 

Originally by: CCP Atropos
Additionally there have been historic issue with downloading large payloads via the browser on the Mac. You might try downloading via the command line (alas I don't know the syntax or command) which has been said to work.
That problem is not historical, it's still there. And it's not "on the mac" but "with safari". Safari has the bad habit of converting a download bundle into the partially downloaded file without warning you that the file is not complete. After doing that it cannot resume the download because there now is a file, not a download bundle (which is the mechanism safari uses to handle partial downloads that are still in progress or are suspended).

Using the command line or using some other downloader (including another browser) fixes that specific problem in the sense that you are supposed to check the file size yourself (if you use the command line) or the download is marked as partial (with most other browsers).

CCP Atropos

Posted - 2011.06.16 17:21:00 - [12]
 

Ah, thanks for the clarification Cool

Jumer Athonille
Posted - 2011.06.18 02:17:00 - [13]
 

Originally by: da go
Originally by: CCP Atropos
Additionally there have been historic issue with downloading large payloads via the browser on the Mac. You might try downloading via the command line (alas I don't know the syntax or command) which has been said to work.
That problem is not historical, it's still there. And it's not "on the mac" but "with safari". Safari has the bad habit of converting a download bundle into the partially downloaded file without warning you that the file is not complete. After doing that it cannot resume the download because there now is a file, not a download bundle (which is the mechanism safari uses to handle partial downloads that are still in progress or are suspended).

Using the command line or using some other downloader (including another browser) fixes that specific problem in the sense that you are supposed to check the file size yourself (if you use the command line) or the download is marked as partial (with most other browsers).


There is a workaround for that issue, but how I wish there wasn't. When Safari says that the download has completed, clear the list of downloads in the Downloads window. You can then go into the folder you have set for downloads to go into (by default that folder is ~/Downloads) and if you double-click the download bundle and it will start downloading again from where it left off. It is definitely a bug with Safari, but it's that Safari thinks the download itself has finished, but it leaves the download bundle in the downloads folder.

Every so often I poke the Apple engineers at bugreport.apple.com, and You Can Too!

da go
Posted - 2011.06.18 14:01:00 - [14]
 

Originally by: Jumer Athonille
There is a workaround for that issue, but how I wish there wasn't. When Safari says that the download has completed, clear the list of downloads in the Downloads window. You can then go into the folder you have set for downloads to go into (by default that folder is ~/Downloads) and if you double-click the download bundle and it will start downloading again from where it left off. It is definitely a bug with Safari, but it's that Safari thinks the download itself has finished, but it leaves the download bundle in the downloads folder.

Every so often I poke the Apple engineers at bugreport.apple.com, and You Can Too!
When it does not convert the download bundle into a partial file, you can do that. However in some cases (and I never cared to verify exactly what triggers this) safari actually converts the bundle into a file. That file is shorter than it should be (it's a partial download) and safari has no way to complete the download (short of you manually recreate a download bundle with the download metadata, but if you know how to do that it's going to be easier to complete the download with the command line).

One thing CCP could do to help a little bit is to publish both the actual file length in bytes and a checksum so that people could verify the file.


 

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