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blankseplocked Client crash & system freeze :/
 
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Hiroshi Nagasaki
Posted - 2011.06.07 22:11:00 - [1]
 

Edited by: Hiroshi Nagasaki on 07/06/2011 22:13:21
So... I have been looking into this problem for about 1 week now and currently I'm out of ideas what I can do to solve this problem...


Since the last patch I seems to have critical Eve crashes which freeze my system too (last pictures on the screen is the Eve client with graphic errors) but the system only crash while I play eve (all other games working fine)

System:
2x Nvidia 8800 GTS 512
4GB RAM
XP x64 SP2
Quad Core 2,4 GHz


so... this is a list with things I already tried:
- Benchmarked the PC to hell... (GPU test/memtest/cpu tests/hdd tests)
- tried several other games
- tried different eve settings (low/high/sound on-off/1 client/multiple clients/fresh installation)
- developed one of the graphic cards
- developed all HDDs and installed a complete new empty and reinstalled Windows
- measured the Voltage
- tried different (old) drivers for Graphic/Mainboard



so... my system is working fine except with Eve Online... I hope anyone here has the same problems and a good solution for me :) thx


edit: the crashes are total random... between 10min and a few hours, the Eve LogServer showed nothing

Arrenslew
Posted - 2011.06.08 00:39:00 - [2]
 

Edited by: Arrenslew on 08/06/2011 00:40:22
Having same issue, different hardware. Seems to actually be crashing the display driver.

Windows 7 Home Premium
Integrated Intel Video Card
4.00 GB RAM
Intel Core i3 Quad Core 2.13GHz
Quote:

Log Name: System
Source: Display
Date: 6/7/2011 8:26:16 PM
Event ID: 4101
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: ------
Description:
Display driver igfx stopped responding and has successfully recovered.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Display" />
<EventID Qualifiers="0">4101</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-08T00:26:16.000000000Z" />
<EventRecordID>62813</EventRecordID>
<Channel>System</Channel>
<Computer>Morcoms</Computer>
<Security />
</System>
<EventData>
<Data>igfx</Data>
<Data>
</Data>
</EventData>
</Event>


There's the last crash log I got, don't know if that'll help

Hiroshi Nagasaki
Posted - 2011.06.08 00:46:00 - [3]
 

oh thanks god that I'm not alone with the problem


Ok Win7 is better as XP and still recovers :) while my XP totally crash

but it's still not playable the game :/

Arrenslew
Posted - 2011.06.08 00:49:00 - [4]
 

Edited by: Arrenslew on 08/06/2011 00:50:05
Mine recovers about 2/3 times, other times it is a hard reboot. Just checked for up to date drivers, mine are the most current.

--Just as a side note, crashes in full screen and windowed mode.

Grey Stormshadow
Starwreck Industries
Posted - 2011.06.08 03:03:00 - [5]
 

Now this comes right from top of my hat and I'm not really even sure is this problem/card related but here goes...

Some fellow had similiar issues in some other thread with some newish card and someone else knew the issue and offered latest beta drivers as solution.

anyways was just random throw - perhaps helps, most likely not.

fly safe :)

Arrenslew
Posted - 2011.06.08 10:56:00 - [6]
 

Checked drivers against the ones available, and they were current. Downloaded the driver and reinstalled it anyways, still getting the same issue.

Thanks for the tip, too bad it didn't work

CCP Zymurgist


Gallente
C C P
Posted - 2011.06.08 18:02:00 - [7]
 

During downtime tomorrow there will be a client update addressing these crash issues. We encourage you to install it after downtime. There is a news post up about it here.

Arrenslew
Posted - 2011.06.09 14:23:00 - [8]
 

Updated client, the client itself was never crashing as reported by others. It is crashing my display driver. Crash log from the driver same as before, log shows nothing.

I'm still crashing my display driver at every session change. I have updated the driver, tested it against other games, rebooted my machine, cleared the cache and even fully reinstalled EvE. Seems that when I go through the gate, the screen blinks black. 2/3 (maybe down to 1/3 now) times the driver will self recover, I get a popup in the lower right hand corner of my screen saying that the driver has recovered from a critical error, .xml from the crash is same as I have posted above.

Welcome to day 9 of not being able to undock without having to reboot my computer.

Hiroshi Nagasaki
Posted - 2011.06.09 20:25:00 - [9]
 

hmm my system still freeze random :/


Aedowee
Posted - 2011.06.09 21:17:00 - [10]
 

my screen is still going black through every session change like a previous person stated its maybe 1 out of 3 session changes it will happen

Rabid Gerbil
Posted - 2011.06.10 07:03:00 - [11]
 

Originally by: CCP Zymurgist
During downtime tomorrow there will be a client update addressing these crash issues. We encourage you to install it after downtime. There is a news post up about it here.


Yes well that didnt work, me and my corp mates still reporting crashing during AP.. good work, very impressed, another patch comming our way...

Licinius CrassusFilius
Space Construction and Research
Posted - 2011.06.10 08:06:00 - [12]
 

I am still getting a display driver crash on jumps (not constant). DELL e4310, Windows 7 32 bit, latest DELL Video Drivers.

Orion Pendragon
Posted - 2011.06.10 11:25:00 - [13]
 

Not quite a system freeze - but very similar - when trying to remotely set of manufacturing jobs I often get the 'calculating quote' box grabbing the focus and as the progress bar moves all the way to the right and never finihses it never lets go of the focus.

This means that you are then unable to click on anything else in eve because you cant get rid of the focus on that progress bar, only option is to log.

The client itself doesnt seem to have frozen completely or disconnected as you can still see other ships jumping, warping, moving etc in the overview.

Hiroshi Nagasaki
Posted - 2011.06.10 11:48:00 - [14]
 

Originally by: Orion Pendragon
Not quite a system freeze - but very similar - when trying to remotely set of manufacturing jobs I often get the 'calculating quote' box grabbing the focus and as the progress bar moves all the way to the right and never finihses it never lets go of the focus.


This is a nearly old bug

I have petition it long time ago and they told me that there is a work around if you choose again the Blueprint (so in the manufactor job you have to choose the BPO/BPC again!) and after this the job will start normal :)

Terrorform
Gallente
Posted - 2011.06.10 13:29:00 - [15]
 

EVE has started crashing on me since the latest "patch"

Never had any problems before.

I tried using repair.exe......borked.

So, just did a clean install...all 3.8 Gb or whatever it is.

Client is still crashing. EVE is borked.

Sad


Avaleric
Amarr
SC Special Circumstances
Posted - 2011.06.10 13:39:00 - [16]
 

This issue has NOT been resolved. I'm still crashing randomly, and varies between just the client crashing, to complete system lock and meltdown.

Note, this only started happening after I incresed my computers memory - and NO, there no problem with the RAM; if have diagnosed and stress tested the hell out of it.

I went from 2 to 6 GB (and changed os from XP to 7 64 bit) - maybe EVE cannot handle more than a certain amount of RAM?

Fergox
Posted - 2011.06.10 14:28:00 - [17]
 

Edited by: Fergox on 10/06/2011 14:35:42

Just want to add that my EVE client started to crash on gatejump while minimized after patch two weeks ago but I must report that:

LAST PATCH DID NOT FIX THE PROBLEM!

It is now crashing less but it is still crashes sometimes on gatejumps and sometimes even while ship is in space with client minimized.

Luckily enough there is workaround to gatejump crash - it does not happen while you keep map open.

My system is:
Gigabyte M/B with 4GB RAM
AMD Phenom X2 2.8 GHz
Gigabyte 9600 GT with 1GB RAM
Windows XP sp2
Nvidia drivers ver 258.96

ACESsiggy
Gallente
Posted - 2011.06.10 17:20:00 - [18]
 

Edited by: ACESsiggy on 10/06/2011 18:08:51
Problem is still there for me as well............. EVE.exe has stopped responding.


EDIT: just installed the update that was applied today.... wasn't prompted when I first logged in. Looks the patch has fixed the issue.

Voyager Aurgnet
Posted - 2011.06.10 20:15:00 - [19]
 

Since today the game is even more crashing. Thinking about not the extend my account, played the game for almost 1 month now and never saw a game crash this often like EVE.... shame...

Shadow K
Amarr
ALTES EISEN
Posted - 2011.06.10 23:02:00 - [20]
 

Edited by: Shadow K on 10/06/2011 23:04:14
Also have random freezes with EVE.

Odd thing is that the entire PC freezes. Black and white screens. Regardless of what I'm doing in the Game.

Had two petitions open for this and issue is still ongoing for more than 8 Months.
Now have a Bug open 112711.

Hope this will help.

Windows 7 Enterprise MAPS Edition x64
AMD Athlon 64 X2 Dual Core Processor 4200+ 2.20Ghz
8GB Kingston RAM DDR2
GA-MA790X-UD4P Mainboard
Club 3D ATI Radeon HD5670
2 LG Flatron W2242T Screens at 1680 x 1050 at 32bit.

No Hardware Overclocked!

ATI Drivers without CCC and any other stuff. (in case AI is troubling)

What I have done so far is downgraded my Graphic drivers to drivers that were released two years ago. Still this didn't help.
I have tested my Hardware with Prime 95 on stress test Mem and CPU. GPU-Z running and tested with SiSoft Sandra on full details for 2 Days. GPU-Z and Core Temp always running in Background to see if there are any changes to temp. But all in the green.
PC never crashes when playing other games on ATI card such as COD Black Ops; Fallout NV; Crysys; Far Cry 2 and so on.
EVE/PC never crashes when using nVidia 8600gt

What I have running while playing EVE:
Firefox 4.0.1
Teamspeak 3.0.0-rc2 Build: 14642 qt Version 4.7.2
Logserver
Core Temp 0.99.8 (installed and running since crashes occurred)
GPU-Z 0.5.3 (installed and running since crashes occurred)
EVE Online 3 Times Window mode
Kaspersky Pure (latest version)


Would be interesting to see if someone else has same hardware and no issues.

Edit:
I do remember there was a similar post here on forum and one of the Dev's/GM's asked to open a bug report and post the bug id in the forum. But can't find the thread.

Voyager Aurgnet
Posted - 2011.06.11 09:01:00 - [21]
 

18 jumps > 10 Crash's to Desktop... NICE! Laughing

Diablo Ex
Caldari
The Devil's Reject's
Posted - 2011.06.11 15:27:00 - [22]
 

Edited by: Diablo Ex on 11/06/2011 15:28:17
Still crashing, and now stuttering as well.
I'm using Windows System 7 Home Premium 64 bit, with onboard Intel(HD)3D Graphics in a notebook computer, when the system recovers the error message says that my Intel(HD) XP driver crashed. Compatibility mode.... WTF???

Artificial Soldier
Posted - 2011.06.14 12:27:00 - [23]
 

Same symptoms as Arrenslew here. Same EventLog entry as well.

Win7 Pro x64
8GB RAM
Integrated Intel vid card
Intel Quad Core 2.53GHz

Basically, every jump through a gate seems to crash the vid driver (which win7 generally recovers after a bunch of flickering and such). Running in Windowed Mode using one of the standard resolutions. My last trip was 9 jumps and the only time the vid driver did not crash was for one jump I set autopilot. Also did not crash when entering a station, but on leaving station it did. Did not seem to matter if the client was minimized or had focus. Client has the most recent patch and vid drivers are current.

Christopher Dallocort
Gallente
Posted - 2011.06.14 12:42:00 - [24]
 

I crash every 2 to 3 minutes. It doesnt matter what I am doing, it crashes and restarts on me, or freezes and I have to quit game and restart. The wrost is when I am fighting rats and I come back in time to get away before I die.

I have a ticket in and going on day 2 for answer.

AMD Phenom II 940 X4 3.0 GHz
8GB RAM
Windows 7 Home Premium 64-bit
nVidia GTX 260 896 MB running DX 11 Question

DXDiag shows no problems
Sent a workhorse file to CCP

Varrakk
Menace ll Society
Posted - 2011.06.15 16:15:00 - [25]
 

Edited by: Varrakk on 15/06/2011 16:15:32
Still cant log on since 1.6 patch.
I get into game, see ship in space or station and insta crash.

------------------
System Information
------------------
Time of this report: 6/15/2011, 18:12:47
Machine name: RAGE
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
Language: Norwegian (Bokmål) (Regional Setting: Norwegian (Bokmål))
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 6144MB RAM
Available OS Memory: 6120MB RAM
Page File: 2272MB used, 9967MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 6800 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x6738)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6738&SUBSYS_31011682&REV_00
Display Memory: 3814 MB
Dedicated Memory: 1010 MB
Shared Memory: 2804 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: SyncMaster P2450H(Digital)
Monitor Model: SyncMaster
Monitor Id: SAM05CC
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1077 (English)
Driver Version: 8.850.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/20/2011 04:07:46, 795648 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2478-11CF-0771-0B11BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6738
SubSys ID: 0x31011682
Revision ID: 0x0000
Driver Strong Name: oem24.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:8.850.0.0:pci\ven_1002&dev_6738
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C

Kamnar
Posted - 2011.06.18 18:33:00 - [26]
 

I'm getting the same Display Driver crash since the last patch, but it only crashes when I launch two instances of the game. Works fine with just one instance of the game, but as soon as I launch a second it crashes.

System:
Nvideo 9800 GTX+
4GB Ram
XP SP3
AMD X2 265

Lex Harper
Minmatar
Phoenix Industries
Saints Amongst Sinners
Posted - 2011.06.19 19:52:00 - [27]
 

Same error here.

Core i7
Windows 7 64 Bit SP1
Intel HD
4gb RAM

Drivers Tested, all fine, System is Running without any Errors in other games or app´s

After the Jump comes a Bubble "Your Graphic´s Device Driver was not Running Correctly..." (Translated from German)

All 5-10 Jumps the Client bring the Display not back and crashs

Barakkus
Posted - 2011.06.20 15:15:00 - [28]
 

Originally by: Shadow K

Teamspeak 3.0.0-rc2 Build: 14642 qt Version 4.7.2



Have you tried it without Teamspeak running? I've had issues with Ventrillo, Teamspeak and Mumble causing some temporary freezing of my computer intermittently, especially if you use any of the overlays.

Sivinus
Posted - 2011.06.22 09:03:00 - [29]
 

I'm having the crash issue as well, currently running Win 7 64-bit with Intel HD integrated graphics. I have an i7 640LM processor with 8GB of memory.

Problem seems to be whenever a new session loads, either on undocking or popping out of a gate. I'll be entering space for around 30 seconds and the screen will flicker, then It will either say graphics driver recovered, or the game has crashed. It actually seemed to happen the patch directly before Incarna (with the capacitor graphic change), though I have been out of game for a month or so, so not sure exactly when the problem began.

I'm hoping there's some hint of a solution soon, but as of now the game is nearly unplayable. Much as I enjoy not spinning my ship anymore, not really sure there's much else that can be done in-game.

Artificial Soldier
Posted - 2011.06.22 12:16:00 - [30]
 

Originally by: Sivinus

Problem seems to be whenever a new session loads, either on undocking or popping out of a gate.


That's pretty much what I am getting. Now, with Incarna and the client patches since, I get the video driver crash whenever I launch the game client as well.


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