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Radix Salvilines
legion industries ltd
AAA Citizens
Posted - 2011.05.29 20:55:00 - [1]
 

Hi,
i just received this mail:
>>>>
Dear xxxxxxx,

Recently you should have received an email asking for your participation in a survey conducted by CCP about EVE Online and video games in general. Please note that this survey will only be available for a limited time and will close in 5 days.

As your feedback is very important to us we encourage you to log on at your earliest convenience.

Please start the survey by clicking on the below link or pasting the link into your browser.

http://eveonline-survey-2011.questionpro.com

Thank you very much for your time and support.

Sincerely,
CCP Research Team



P.S. If you question the validity of this survey, please check the forum post on www.eveonline.com. (FROM ME - this link leads to http://links.mail.eveonline.com/ctt?kn=1&ms=MzY2NTk4OTIS1&r=MjgxNTYxOTEzMQS2&b=0&j=MTAyNTMyMjYyS0&mt=1&rt=0)

This email was sent to: xxxxxxxxxx. You received this e-mail because you are or have been a subscriber of EVE Online. If you have questions about the contents of this e-mail, please contact CCP Research Team at survey@eveonline.com or Customer Service at support@eveonline.com. If you wish to stop receiving future mailings from EVE Online then please follow this link: Unsubscribe
<<<<
sent from this adress: CCP Research Team survey@eveonline.com


I did not click on any of the provided links, looks like a scam :P

Soden Rah
Gallente
EVE University
Ivy League
Posted - 2011.05.29 20:56:00 - [2]
 

Edited by: Soden Rah on 29/05/2011 20:58:24
I would put money on scam. don't touch link with 50 foot barge pole, and report to ccp.

this is the recent dev blog on security and how to go about reporting it.

Alpheias
Euphoria Released
HYDRA RELOADED
Posted - 2011.05.29 20:59:00 - [3]
 

Agree with above. I haven't received this myself and it just seems like an odd thing to do; have a survey that is aimed toward the game in general but only mail a "select few".


London
Imminent Ruin
Dirt Nap Squad.
Posted - 2011.05.29 21:00:00 - [4]
 

it's legit. I've done it.

CCP Navigator


C C P
C C P Alliance
Posted - 2011.05.29 21:01:00 - [5]
 

It is legitimate but, if you are ever in doubt, you should submit a petition and inquire.

mkint
Posted - 2011.05.29 21:02:00 - [6]
 

Edited by: mkint on 29/05/2011 21:03:10
From what I hear, someone incredibly stupid in CCP is sending out a survey email with the message "click random links in your email!"

However, you'd have to be incredibly stupid to do it. Major super epic fail on CCP's part. Seriously, 100 kinds of stupid.

edit: imo, someone really needs to be fired in CCP for distributing the survey that way. It would be so freakin' easy to put together a copycat scam mail that looks exactly the same but steals your account information.

Soden Rah
Gallente
EVE University
Ivy League
Posted - 2011.05.29 21:05:00 - [7]
 

Edited by: Soden Rah on 29/05/2011 21:17:51
Originally by: CCP Navigator
It is legitimate but, if you are ever in doubt, you should submit a petition and inquire.


Ahem, are you at CCP on something?
NO-ONE in their right minds sends out of the blue e-mails to customers asking people to click on links because that's exactly how scammers go about their business.
The way you know its a scam is that real companies DON'T do it.

EDIT: you are currently on a public drive to assert your security credentials after the disaster of the new forums, and in the light of recent issues at Sony.
Security is more important than ever.. and yet your sending out e-mails that bare all the hallmark of a scam that could be used as the basis FOR creating a scam.
I still can't quite believe you've done this...

Lady Spank
Amarr
In Praise Of Shadows
Posted - 2011.05.29 21:15:00 - [8]
 

:excellence:

Like not televising the Alliance Tournament, CCP wouldn't want to look unprofessional Rolling Eyes

Kerrisone
Posted - 2011.05.29 21:16:00 - [9]
 

This is a great example of how CCP fails to communicate internally where we are warned and advised in the 'keep your accounts safe' thread to not click links yet CCP sends out links for us to click. They might instead create a system to deal with offers/etc from the eve site where you access them on login of your account as listed in the email notice.





ILikeMarkets
Posted - 2011.05.29 21:42:00 - [10]
 

Originally by: CCP Navigator
It is legitimate but, if you are ever in doubt, you should submit a petition and inquire.


You guys should really have put that link on your eveonline.com site, even as a subdomain like "survey.eveonline.com". I've been invited to that survey twice and deleted it both times because the link did not even remotely look official.

Kalle Demos
Amarr
Helix Protocol
Posted - 2011.05.29 21:48:00 - [11]
 

You know it isnt a scam because it wasnt offering something ******ed or scaring you into something.

Most phishing mails say your account is screwed or you just won 10 trillion ISK

Soden Rah
Gallente
EVE University
Ivy League
Posted - 2011.05.30 00:09:00 - [12]
 

Originally by: Kalle Demos
You know it isnt a scam because it wasnt offering something ******ed or scaring you into something.

Most phishing mails say your account is screwed or you just won 10 trillion ISK


Or duplicate real missives so they can be as legit looking as possible. Most obvious phishing attacks are as you have described... but its not the obvious ones you have to worry about.

Nypheas Azurai
Posted - 2011.05.30 01:45:00 - [13]
 

Originally by: mkint
Edited by: mkint on 29/05/2011 21:03:10
From what I hear, someone incredibly stupid in CCP is sending out a survey email with the message "click random links in your email!"

However, you'd have to be incredibly stupid to do it.

No, you'd have to be incredibly stupid to think clicking links is incredibly stupid. If your browser gets you into trouble for clicking links, get a better browser. If your e-mail client doesn't know how to display headers to show you the e-mail is coming from the intended sender, get a better e-mail client.

Sure, having a company that can take care of itself host survey's on question-pro and Facebook is off-putting. But I'm getting quite sick and tired of this "ZOMG DON"T CLICK LINKS" pandemonium propagated by idiots who don't know how the internet works.

Astroka
Posted - 2011.05.30 02:43:00 - [14]
 

Originally by: Nypheas Azurai
Originally by: mkint
Edited by: mkint on 29/05/2011 21:03:10
From what I hear, someone incredibly stupid in CCP is sending out a survey email with the message "click random links in your email!"

However, you'd have to be incredibly stupid to do it.

No, you'd have to be incredibly stupid to think clicking links is incredibly stupid. If your browser gets you into trouble for clicking links, get a better browser. If your e-mail client doesn't know how to display headers to show you the e-mail is coming from the intended sender, get a better e-mail client.

Sure, having a company that can take care of itself host survey's on question-pro and Facebook is off-putting. But I'm getting quite sick and tired of this "ZOMG DON"T CLICK LINKS" pandemonium propagated by idiots who don't know how the internet works.

You're an idiot. Links are sent out all the time containing viruses, keyloggers, etc. The link also directed to http://eveonline-survey-2011.questionpro.com, which doesn't even look legit. You're one of those people that goes "Oh my computer is secured and I can't have anything bad happen to me and herp derp."

Erichk Knaar
Caldari
Noir.
Noir. Mercenary Group
Posted - 2011.05.30 03:50:00 - [15]
 

Originally by: Astroka

You're an idiot. Links are sent out all the time containing viruses, keyloggers, etc. The link also directed to http://eveonline-survey-2011.questionpro.com, which doesn't even look legit. You're one of those people that goes "Oh my computer is secured and I can't have anything bad happen to me and herp derp."


No, I agree with the first guy. If your first response to the mail (which CCP first sent out a while ago, with an explanation, the follow-up was only today) isn't checking the URL (which will happen in any real email client) and then being able to determine that surveypro is likely to be a paid service on behalf of the company that are paying them to execute it, you should have your internet access revoked. Just sayin'.

Astroka
Posted - 2011.05.30 04:08:00 - [16]
 

Originally by: Erichk Knaar
...then being able to determine that surveypro is likely to be a paid service on behalf of the company that are paying them to execute it, you should have your internet access revoked. Just sayin'.

And people trying to nab your account info want to to look as legitimate as possible. The whole idea is to make it look likely to be a safe URL.

To someone not familiar with Question Pro, it looks like a scam.

mkint
Posted - 2011.05.30 04:20:00 - [17]
 

Originally by: Astroka
Originally by: Erichk Knaar
...then being able to determine that surveypro is likely to be a paid service on behalf of the company that are paying them to execute it, you should have your internet access revoked. Just sayin'.

And people trying to nab your account info want to to look as legitimate as possible. The whole idea is to make it look likely to be a safe URL.

To someone not familiar with Question Pro, it looks like a scam.

I so badly want to put together a benign scam mimicking this email to prove how pants-on-head ******ed CCP was to do it that way. I still maintain someone at CCP should be fired for doing it the way they did.

(disclaimer: I am too lazy and too inexperienced to put together such a scam, so when there is an inevitable scam that steals thousands of accounts I will laugh, not be a victim of it, and not responsible for it. Any of you idiots who click any link coming through your email at all regardless of who it's from don't deserve to keep the credit cards you'll have stolen from you.)

Constantinus Maximus
Paxian Expeditionary Force
Posted - 2011.05.30 04:30:00 - [18]
 

The survey itself is a load of garbage.

It's only real focus is "Which magazine should we advertise in?" and "What WoW clone do you play for us to pouch users from?"

The only redemption is it asks a few questions about FactionWar (a major expansion dropped after release and with feature-breaking unpatched bugs since 2008).


Rasz Lin
Caldari
Uitraan Diversified Holdings Incorporated
Posted - 2011.05.30 10:12:00 - [19]
 

i dont care if its legit, it was STUPID to send CCP mail advertizing non CCP url, you made it look non legit and encouraging people to go to non CCP urls from CCP mail is only going to lead to more confusion and /or scams
i ignored it

Radix Salvilines
legion industries ltd
AAA Citizens
Posted - 2011.05.30 11:52:00 - [20]
 

Originally by: CCP Navigator
It is legitimate but, if you are ever in doubt, you should submit a petition and inquire.


Honestly I would just delete the mail delivered in such a manner but I wanted to see people reactions.
And mostly everyone reacted in a foreseeable way :)

CCP don't do it again YARRRR!!

Alpheias
Euphoria Released
HYDRA RELOADED
Posted - 2011.05.30 13:00:00 - [21]
 

If CCP wants you to participate in their survey, wouldn't it be more wiser having a clickable link when you log into the game?

If I may make an educated guess here; fewer would hold onto the tinfoil hat.

Calathea Sata
State War Academy
Posted - 2011.05.30 13:01:00 - [22]
 

Dear CCP,


PLEASE GROW UP FROM THE SMALL 3 MAN STUDIO YOU ARE SO ACTING LIKE AND ACTUALLY DO THINGS LIKE A BIG COMPANY KTAXBAI

Real Poison
Minmatar
Stormlord Battleforce
Shadow of xXDEATHXx
Posted - 2011.06.01 11:00:00 - [23]
 

is there some other feedback/discussion thread about that survey?

i heard someone mentioning that supposedly 90% of ppl answered as reason for 2nd account that they're flying capitals and therefore feel forced to have a cyno alt.

as a consequence CCP would be revamping the whole cyno game mechanics.

is there some truth behind it or just rumors?
i mean tbh this would prolly cost CCP alot of active subscriptions. so i cannot really believe it and don't seem to find anything on forums.

anyone seen/heard/read anything about it?

Ghoest
Posted - 2011.06.01 11:30:00 - [24]
 

Originally by: Real Poison
is there some other feedback/discussion thread about that survey?

i heard someone mentioning that supposedly 90% of ppl answered as reason for 2nd account that they're flying capitals and therefore feel forced to have a cyno alt.

as a consequence CCP would be revamping the whole cyno game mechanics.

is there some truth behind it or just rumors?
i mean tbh this would prolly cost CCP alot of active subscriptions. so i cannot really believe it and don't seem to find anything on forums.

anyone seen/heard/read anything about it?


I sure that CCP is going to fix their game so people will stop sending them extra money.

Just like Mythic quickly dealt with their buff bot problem.

Dr Fighter
Posted - 2011.06.01 11:34:00 - [25]
 

Originally by: CCP Navigator
It is legitimate but, if you are ever in doubt, you should submit a petition and inquire.


when you have to petition every email you get to make sure its genuine (and your not about to loose your 7 year old account), kinda removes the "it'll take just 5 minutes" a survay is meant to take.

wouldnt it be easyer to do this via ingame evemail instead, then we would know its legit from the getgo?

Barakkus
Posted - 2011.06.01 11:42:00 - [26]
 

Originally by: Nypheas Azurai
Originally by: mkint
Edited by: mkint on 29/05/2011 21:03:10
From what I hear, someone incredibly stupid in CCP is sending out a survey email with the message "click random links in your email!"

However, you'd have to be incredibly stupid to do it.

No, you'd have to be incredibly stupid to think clicking links is incredibly stupid. If your browser gets you into trouble for clicking links, get a better browser. If your e-mail client doesn't know how to display headers to show you the e-mail is coming from the intended sender, get a better e-mail client.

Sure, having a company that can take care of itself host survey's on question-pro and Facebook is off-putting. But I'm getting quite sick and tired of this "ZOMG DON"T CLICK LINKS" pandemonium propagated by idiots who don't know how the internet works.


And what browser would you suggest is 100% safe?
Before you answer you should go research here: http://www.uscert.gov/...you will not find a browser on the market that does not have some sort of exploit in it.

Mr Kidd
Posted - 2011.06.01 11:53:00 - [27]
 

Originally by: CCP Navigator
It is legitimate but, if you are ever in doubt, you should submit a petition and inquire.


And then we can wait from 1 day to over a week for a reply. Is this really practical?

How about CCP has a sticky that only CCP staff may post in legitimizing their latest mailings? Otherwise, the playerbase has no reliable means to determine whether a mailing is legitimate or not. And instead of including a link in the email to lead your customers where ever, instead refer them to the website sticky and click on the link there. If not maybe include a pgp public key to verify it's sent from CCP?


 

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