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CCP Fallout

Posted - 2011.05.27 04:37:00 - [1]
 

At approximately 22:00 UTC on May 26, 2011, we experienced a failure in the storage array which resulted in the loss of the following Web sites:

www.eveonline.com
gate.eveonline.com
secure.eveonline.com
support.eveonline.com
store.eveonline.com

The EVE Online API was also down due to this issue.

At approximately 04:30 UTC our engineers were able to restore service to all services save EVE Gate from backups.

EDIT: EVE Gate has been restored to service at 06:30 UTC.

We apologize for the inconvenience that this may have caused you, and hope that you troll safely on the forums, and fly safely in space!

Versuvius Marii
Posted - 2011.05.27 04:48:00 - [2]
 

Originally by: CCP Fallout
At approximately 04:30 UTC our engineers were able to restore service to all services save EVE Gate.
Don't rush that, nobody uses it anyways.

Rose Hips
Amarr
Posted - 2011.05.27 04:49:00 - [3]
 

OK fine I'm sorry. I won't do it again. Oh wait... I didn't do it.

By the way... in the future could you give those Minmatar more Vitoc, they are moving kinda slow lately.

Prince aikka
Gladiators of Rage
Intrepid Crossing
Posted - 2011.05.27 04:57:00 - [4]
 

so how many hamsters did you lose?

Ejit
Amarr
STD contractors
Posted - 2011.05.27 04:58:00 - [5]
 

I just can't help but think it was something to do with the live dev blog. Happening bang on 22:00 is a little too convenientQuestion

ORCACommander
Posted - 2011.05.27 04:59:00 - [6]
 

what was the nature of the failure? I seem to recall singeularity catching fire some months ago?

Mirabi Tiane
Posted - 2011.05.27 05:07:00 - [7]
 

Originally by: Versuvius Marii
Originally by: CCP Fallout
At approximately 04:30 UTC our engineers were able to restore service to all services save EVE Gate.
Don't rush that, nobody uses it anyways.

I use it. In fact, I had a reason to use it while it happened to be down.

Dr L'amour
Minmatar
Incidental Damage
-Mostly Harmless-
Posted - 2011.05.27 05:11:00 - [8]
 

Originally by: Mirabi Tiane
Originally by: Versuvius Marii
Originally by: CCP Fallout
At approximately 04:30 UTC our engineers were able to restore service to all services save EVE Gate.
Don't rush that, nobody uses it anyways.

I use it. In fact, I had a reason to use it while it happened to be down.


LoL the one time you really need gate and it goes down too. But 8 hours though ? surely we should be compensated for loss of service ? Don't be stingy CCP, give us some stuffs :D

Aus Mote
Gallente
Project Sinkhole Command
Posted - 2011.05.27 05:14:00 - [9]
 

Edited by: Aus Mote on 27/05/2011 05:16:06
Does the disappearance of the API Blog have anything to do with this server failure?

Link from the eveonline itself.

It's still on Facebook, but not on the site. Why's that? Confused

Edit: It's disappeared from the RSS feed as well.

CCP Fallout

Posted - 2011.05.27 05:15:00 - [10]
 

Originally by: ORCACommander
what was the nature of the failure? I seem to recall singeularity catching fire some months ago?


Not a fire, but I don't the specifics other than it stopped responding.

Another fire would be awesome :)

Taladool
Minmatar
JIta-Hosting
Posted - 2011.05.27 05:16:00 - [11]
 

I WAS SO LOST AND SCARED WITHOUT THE FORUMS!!! Mad

CCP Fallout

Posted - 2011.05.27 05:16:00 - [12]
 

Originally by: Aus Mote
Does the disappearance of the API Blog have anything to do with this server failure?

Link from the eveonline itself.

It's still on Facebook, but not on the site. Why's that? Confused


Tinfoil hat off :)

We restored from a backup. Let me re-insert the image and republish the blog, and the URL will work :)

Aus Mote
Gallente
Project Sinkhole Command
Posted - 2011.05.27 05:20:00 - [13]
 

Originally by: CCP Fallout
Tinfoil hat off :)

We restored from a backup. Let me re-insert the image and republish the blog, and the URL will work :)


Cool. Nice to know I'm not going delusional or anything. Razz

JollyRogerKitteh
Posted - 2011.05.27 05:21:00 - [14]
 

Originally by: Versuvius Marii
Originally by: CCP Fallout
At approximately 04:30 UTC our engineers were able to restore service to all services save EVE Gate.
Don't rush that, nobody uses it anyways.


This.

CCP Fallout

Posted - 2011.05.27 05:22:00 - [15]
 

Stillman's blog has been restored :D

Evan183
Gallente
EVE University
Ivy League
Posted - 2011.05.27 05:22:00 - [16]
 

Edited by: Evan183 on 27/05/2011 06:24:25
Originally by: ORCACommander
what was the nature of the failure? I seem to recall singeularity catching fire some months ago?


The server actually burst into flames? Surprised

EDIT: I don't mean now. I keep reading that at some point in the past, an EVE Online server combusted.

medoix
Posted - 2011.05.27 05:27:00 - [17]
 

Edited by: medoix on 27/05/2011 05:29:46
Glad all is ok.

Jarek Avanti
Posted - 2011.05.27 05:28:00 - [18]
 

The outage was obviously caused by ash from the Eyjafjallajokul volcano. Keep the windows closed next time.

Zeighy
Posted - 2011.05.27 05:28:00 - [19]
 

Good thing I'm busy doing Minecraft at the moment... Hey, a capsuleer has to have some other fun, eh?

Good to hear everything's going back.

Dusty Meg
Posted - 2011.05.27 06:13:00 - [20]
 

Edited by: Dusty Meg on 27/05/2011 06:13:38
Originally by: Versuvius Marii
Originally by: CCP Fallout
At approximately 04:30 UTC our engineers were able to restore service to all services save EVE Gate.
Don't rush that, nobody uses it anyways.

Wrong I use it almost daily while I cant sit at my main desktop I can still read all my mail from anywhere on my android.

Originally by: Jarek Avanti
The outage was obviously caused by ash from the Eyjafjallajokul volcano. Keep the windows closed next time.

The servers are in London so the ash wouldnt have got to them.


Anyway its good to see that it was all fixed

Jade Mitch
Gallente
Posted - 2011.05.27 06:33:00 - [21]
 

Edited by: Jade Mitch on 27/05/2011 06:34:17

So it was that something borked? Wow! I figured it was either you folks were fixing bugs, testing new features, or something borked. I bet that raised a few eyebrows. Good job for fixing it so fast, and thank you for letting us know what happened. I hope every at CCP is in good spirits now, no fist fights or spilled beer. Smile

Aatamos
Posted - 2011.05.27 06:39:00 - [22]
 

Originally by: Dusty Meg
Edited by: Dusty Meg on 27/05/2011 06:13:38
Originally by: Versuvius Marii
Originally by: CCP Fallout
At approximately 04:30 UTC our engineers were able to restore service to all services save EVE Gate.
Don't rush that, nobody uses it anyways.

Wrong I use it almost daily while I cant sit at my main desktop I can still read all my mail from anywhere on my android


This. Cept on my iPhone. I guess my Corp uses eve gate/mail for more sensitive mail. I feel more connected this way until CCP creates a smart phone App for evegate...


Luke S
Zeta Corp.
Posted - 2011.05.27 06:53:00 - [23]
 

should have pinned the blame on tuxford.

CCP Spitfire


C C P
C C P Alliance
Posted - 2011.05.27 06:55:00 - [24]
 

Originally by: Jade Mitch
Edited by: Jade Mitch on 27/05/2011 06:34:17

So it was that something borked? Wow! I figured it was either you folks were fixing bugs, testing new features, or something borked. I bet that raised a few eyebrows. Good job for fixing it so fast, and thank you for letting us know what happened. I hope every at CCP is in good spirits now, no fist fights or spilled beer. Smile


It was a hardware failure, and I am happy to report that all services (including EVE Gate) are now back online.

P.S. It's a bit too early here, so no beer was spilt. Smile

Paukinra
Gallente
Hard Rock Mining Co.
Posted - 2011.05.27 07:07:00 - [25]
 

Originally by: CCP Spitfire
Originally by: Jade Mitch
Edited by: Jade Mitch on 27/05/2011 06:34:17

So it was that something borked? Wow! I figured it was either you folks were fixing bugs, testing new features, or something borked. I bet that raised a few eyebrows. Good job for fixing it so fast, and thank you for letting us know what happened. I hope every at CCP is in good spirits now, no fist fights or spilled beer. Smile


Its never too early for beer.....

OT: Thanks for letting us know I probably wouldnt have noticed beacuse I was sleeping but Im sure some of the people in the other time zones like oyu keeping them informed.

It was a hardware failure, and I am happy to report that all services (including EVE Gate) are now back online.

P.S. It's a bit too early here, so no beer was spilt. Smile


Fumbulz
Minmatar
SOTI Inc.
Posted - 2011.05.27 07:15:00 - [26]
 

The EVE Store appears to be off line still.
Must have been that XL Gurista hoodie I ordered this morning. YARRRR!!

CCP Spitfire


C C P
C C P Alliance
Posted - 2011.05.27 07:29:00 - [27]
 

Originally by: Fumbulz
The EVE Store appears to be off line still.
Must have been that XL Gurista hoodie I ordered this morning. YARRRR!!


We're looking into it. I'll post here when I have more information.


Leon Razor
Gallente
Posted - 2011.05.27 07:46:00 - [28]
 

What happened with the live dev blog? Did it happen, or will it be rescheduled?

Louis deGuerre
Gallente
Malevolence.
Posted - 2011.05.27 07:46:00 - [29]
 

Originally by: Ejit
I just can't help but think it was something to do with the live dev blog. Happening bang on 22:00 is a little too convenientQuestion


Heh, so I'm not the only one Razz

Also, I also use EVEGate daily to read mail. I've given up on actually sending mail with it, but it's still great for reading up on the mail backlog.

Strazdas Unstoppable
Posted - 2011.05.27 07:50:00 - [30]
 

Edited by: Strazdas Unstoppable on 27/05/2011 07:51:32
So right when i wanted to post my live blog questions it crashed. hehe. but thankfully the gms and CCP had th questions compied somewhere since they continued to read it. since i joined the voice chat via eve-gate 10 minutes earlier it continued to work and worked throughout whole thing, guess the voice chat system was based of that other companies server. One time a month i need to use forums and this happens. i almost though this could be related to the liveblog.

Originally by: Leon Razor
What happened with the live dev blog? Did it happen, or will it be rescheduled?

It happened and everything went smooth. though it was only 46 minutes long. there was an interesting thing that eve gate showed me as the only person in the channel beside the gms, but thats probably just a listing bug.


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