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CCP Adida


C C P
C C P Alliance
Posted - 2011.03.13 21:12:00 - [1]
 

Edited by: CCP Adida on 13/03/2011 22:12:57
Edited by: CCP Adida on 13/03/2011 22:10:26
We are investigating an issue where some players are experiencing disconnections from Tranquility. At this time it appears that it is a network issue and we are working to address the issue.


Update: It appears that things should be getting back to normal and we don't expect further disconnects.

Update: If anyone is still affected by this please submit traceroutes by submitting a petition using ping plotter.


Joe Skellington
Minmatar
Matari Legion Holding
Matari Legion
Posted - 2011.03.13 21:13:00 - [2]
 

Ah, that explains it. Thanks :)

gargars
Posted - 2011.03.13 21:13:00 - [3]
 

Thanks for the speedy post.

Lord Reginald
Posted - 2011.03.13 21:14:00 - [4]
 

yep

Captain Stroke
Slaganfall Flytt AB
Posted - 2011.03.13 21:15:00 - [5]
 

Just reboot already

Your Stuff
Posted - 2011.03.13 21:16:00 - [6]
 

all my other internet work

Shpenat
Posted - 2011.03.13 21:18:00 - [7]
 

Thank you for quick response

Aegirhawk
Posted - 2011.03.13 21:18:00 - [8]
 

Same issue here, TY for investigating.

Sandrestal
Posted - 2011.03.13 21:18:00 - [9]
 

Does this mean we will be reimbursed for losses due to this?

okst666
Posted - 2011.03.13 21:19:00 - [10]
 

Dear CCP,

get rid of level3!

Kelnarn Shaelingrath
Caldari
River-Rats in space
The Ditanian Alliance
Posted - 2011.03.13 21:19:00 - [11]
 

Originally by: CCP Adida
We are investigating an issue where some players are experiencing disconnections from Tranquility. At this time it appears that it is a network issue and we are working to address the issue.


Certainly you folks much have a huge jump in petitions because of this...
Thank you for taking the time to let us know.

o/
K.S.


Daypitoum
Amarr
Interstellar Brotherhood of Gravediggers
The 0rphanage
Posted - 2011.03.13 21:19:00 - [12]
 

Originally by: Sandrestal
Does this mean we will be reimbursed for losses due to this?



dude its ccp what are you expecting ?

Medarr
Amarr
Ghost Festival
Naraka.
Posted - 2011.03.13 21:19:00 - [13]
 

Could we get a techy update on whats happening for us network intrested folks

Facist Monk
Caldari
East Khanid Trading
Khanid Trade Syndicate
Posted - 2011.03.13 21:21:00 - [14]
 

Edited by: Facist Monk on 13/03/2011 21:21:31
http://www.ginside.com/content/2008/05/google-search-epic-fail.jpg

avustaja
Caldari
Posted - 2011.03.13 21:24:00 - [15]
 

Edited by: avustaja on 13/03/2011 21:24:54
if I lose a ship due to this issue, can I get it back??

Dek'athor
Posted - 2011.03.13 21:25:00 - [16]
 

Edited by: Dek''athor on 13/03/2011 21:37:44
Edited by: Dek''athor on 13/03/2011 21:33:38
Edited by: Dek''athor on 13/03/2011 21:28:53
Snippet from my log:

had just logged on after 7'th disconnect, and first thing I did (this time) was to select the nearest station to dock up. I disconnected mid-warp, this after about 30 secs being logged on.




71443 2011.03.13 21:16:34:005 EXCEPTION #4 logged at 03/13/2011 23:16:34 Unhandled exception in <TaskletExt object at 5f31518, abps=1001,
ctxt='<NO CONTEXT>^<bound method MenuSvc.ExecAction of <svc.MenuSvc instance at (snip)>>'>
71444 2011.03.13 21:16:34:005 Caught at:
71445 2011.03.13 21:16:34:005 /../carbon/common/lib/bluepy.py(97) CallWrapper
71446 2011.03.13 21:16:34:005 Thrown at:
71447 2011.03.13 21:16:34:005 /../carbon/common/lib/bluepy.py(85) CallWrapper
71448 2011.03.13 21:16:34:005 /client/script/ui/services/menusvc.py(3699) ExecAction
71449 2011.03.13 21:16:34:005 /client/script/ui/services/menusvc.py(4911) Dock
71450 2011.03.13 21:16:34:005 /client/script/ui/services/menusvc.py(4970) WarpDock
71451 2011.03.13 21:16:34:005 /../carbon/common/script/net/moniker.py(430) __call__
71452 2011.03.13 21:16:34:005 /../carbon/common/script/net/moniker.py(271) MonikeredCall
71453 2011.03.13 21:16:34:005 /../carbon/common/script/net/objectcallgpcs.py(749) __call__
71454 2011.03.13 21:16:34:005 /../carbon/common/script/net/objectcallgpcs.py(565) ObjectCallWithoutTheStars
71455 2011.03.13 21:16:34:005 /../carbon/common/script/net/exceptionmappinggpcs.py(26) CallDown
71456 2011.03.13 21:16:34:005 /../carbon/common/script/net/exceptionwrappergpcs.py(110) CallDown
71457 2011.03.13 21:16:34:005 /../carbon/common/script/net/machonet.py(3597) _BlockingCall
71458 2011.03.13 21:16:34:005 callID = 102L
71459 2011.03.13 21:16:34:005 self = <MachoNet Service>
71460 2011.03.13 21:16:34:005 after = 129445245787798121L
71461 2011.03.13 21:16:34:005 packet = Packet::CallReq (Address::Client(clientID="0",callID="102",service="None"),
Address::Node(nodeID="681285",service="None",callID="None"),99 bytes,
[(1, <MarshalStream '~\x00\x00\x00\x00\x14\x04\x13\x0bN=681285:39\x13\x0bWarpToStuff,\x13\x
71462 2011.03.13 21:16:34:005 -04item/\x04|\x8a\x93\x03\x16\x01\t\x11\x87'>)],{})
71463 2011.03.13 21:16:34:005 source = Address::Client(clientID="0",callID="102",service="None")
71464 2011.03.13 21:16:34:005 diff = 189313807L
71465 2011.03.13 21:16:34:005 transports = [MachoTransport(nodeID=None,transportID=2,
transport='<gps.SecureSocketPacketTransport (closed)>',transportName='ip:packet:server',clientID=0]
71466 2011.03.13 21:16:34:005 transport = MachoTransport(nodeID=None,transportID=2,
transport='<gps.SecureSocketPacketTransport (closed)>',transportName='ip:packet:server',clientID=0
71467 2011.03.13 21:16:34:005 before = 129445245598484314L
71468 2011.03.13 21:16:34:005 UserError: [GPSTransportClosed.info] Connection Lost - The socket was closed {'what': u'The socket was closed'}
71469 2011.03.13 21:16:34:005 Thread Locals:
71470 2011.03.13 21:16:34:005 session was <Session: (sid:1, clientID:0, mutating:0, locationid:30001363, corprole:0x0,
userid:4781515, languageID:EN, role:0x3, charid:105191039, address:79.117.xxx.xxx:54526, userType:30,
regionid:10000016, constellationid:20000199, corpid:1000165,
71471 2011.03.13 21:16:34:005 -shipid:1211047821, solarsystemid:30001363, solarsystemid2:30001363, hqID:60014599,
rolesAtAll:0x0, rolesAtHQ:0x0, rolesAtBase:0x0, rolesAtOther:0x0, genderID:True, bloodlineID:5, raceID:4)>
71472 2011.03.13 21:16:34:005
71473 2011.03.13 21:16:34:005 EXCEPTION END
71474 2011.03.13 21:16:34:005 An exception has occurred. It has been logged in the log server as exception #4



Lord Galrton
Amarr
The Ditanian Fleet
The Ditanian Alliance
Posted - 2011.03.13 21:26:00 - [17]
 

Edited by: Lord Galrton on 13/03/2011 21:26:29

CCP ! i have this picture for you to refelct over !

http://icanhascheezburger.files.wordpress.com/2010/07/funny-pictures-sensei-cat-is-angry.jpg
Image changed to a URL per the forum rules - Adida

Darranibal Colpia
Caldari
Acute Damage
Posted - 2011.03.13 21:26:00 - [18]
 

Glad you're getting on it, just had half a fleet disco just as a new HQ wave spawned, scary moment and lost ships. :(

Mary Christmas
Legio Noviomagum
Posted - 2011.03.13 21:27:00 - [19]
 

after 10 relogs i was able to finish my mission and gonna call it a night due to this being unworkable

okst666
Posted - 2011.03.13 21:31:00 - [20]
 

ahem..this is funny..I only disconnect, when I sit in a covetor..
There were no problems as long as I sit in a dominix.. :O
Went back to the covetor..and zonk....disconnect.

traceroute looks fine:

3 52 ms 19 ms 14 ms 87.190.170.34
4 17 ms 14 ms 14 ms d-ec1-i.D.DE.NET.DTAG.DE [62.154.43.130]
5 14 ms 14 ms 15 ms 62.157.250.130
6 15 ms 15 ms 15 ms ae-34-52.ebr2.Dusseldorf1.Level3.net [4.69.139.3
]
7 20 ms 19 ms 20 ms ae-47-47.ebr1.Amsterdam1.Level3.net [4.69.143.20
]
8 18 ms 18 ms 18 ms ae-1-100.ebr2.Amsterdam1.Level3.net [4.69.141.17
]
9 30 ms 26 ms 25 ms ae-47-47.ebr2.London1.Level3.net [4.69.143.78]
10 41 ms 26 ms 26 ms ae-25-52.car5.London1.Level3.net [4.69.139.102]

11 31 ms 31 ms 33 ms PACKET-EXCH.car5.London1.Level3.net [212.187.160
62]
12 31 ms 37 ms 32 ms 87.237.36.248
13 27 ms 26 ms 26 ms 87.237.38.200

Nhod Whic
Clan Shadow Wolf
Posted - 2011.03.13 21:31:00 - [21]
 

So two chars on the same network, connected to the same router, exiting the same ISP, one is getting constant disconnects and the other is not?

Network issue? really?

Had a trade window open between these two characters with a load of Blueprints and Minerals in it, now it can not be found on either.

GG really guys.

Dek'athor
Posted - 2011.03.13 21:33:00 - [22]
 

Originally by: Nhod Whic
So two chars on the same network, connected to the same router, exiting the same ISP, one is getting constant disconnects and the other is not?

Network issue? really?




It may be internal, some solar systems being under an affected node, while others working just fine.

Darth Retsam
Posted - 2011.03.13 21:36:00 - [23]
 

Originally by: Lord Galrton
Edited by: Lord Galrton on 13/03/2011 21:26:29

CCP ! i have this picture for you to refelct over !

http://icanhascheezburger.files.wordpress.com/2010/07/funny-pictures-sensei-cat-is-angry.jpg
Image changed to a URL per the forum rules - Adida


You and your damn cats again Laughing

Romogo
Posted - 2011.03.13 21:36:00 - [24]
 

Quote:
>tracert www.eveonline.com

Tracing route to www.eveonline.com [87.237.39.197]
over a maximum of 30 hops:

4 11 ms 11 ms 11 ms 76.246.22.2
5 12 ms 11 ms 11 ms bb2-g3-0.pltnca.sbcglobal.net [151.164.43.56]
6 11 ms 11 ms 11 ms 151.164.101.210
7 14 ms 13 ms 25 ms asn3356-level3.eqsjca.sbcglobal.net [151.164.250
.138]
8 13 ms 13 ms 13 ms vlan70.csw2.SanJose1.Level3.net [4.69.152.126]
9 13 ms 13 ms 13 ms ae-71-71.ebr1.SanJose1.Level3.net [4.69.153.5]
10 82 ms 82 ms 82 ms ae-2-2.ebr2.NewYork1.Level3.net [4.69.135.186]
11 82 ms 86 ms 87 ms ae-62-62.csw1.NewYork1.Level3.net [4.69.148.34]

12 82 ms 82 ms 82 ms ae-61-61.ebr1.NewYork1.Level3.net [4.69.134.65]

13 150 ms 150 ms 150 ms ae-42-42.ebr2.London1.Level3.net [4.69.137.69]
14 153 ms 151 ms 150 ms ae-25-52.car5.London1.Level3.net [4.69.139.102]

15 154 ms 154 ms 154 ms PACKET-EXCH.car5.London1.Level3.net [212.187.160
.66]
16 155 ms 154 ms 154 ms 87.237.36.26
17 154 ms 155 ms 154 ms www.eveonline.com [87.237.39.197]

Trace complete.


>tracert 87.237.38.200

Tracing route to 87.237.38.200 over a maximum of 30 hops


4 10 ms 11 ms 11 ms 64.164.107.2
5 11 ms 11 ms 11 ms 151.164.93.237
6 11 ms 11 ms 11 ms 151.164.101.210
7 14 ms 13 ms 15 ms asn3356-level3.eqsjca.sbcglobal.net [151.164.251
.246]
8 14 ms 13 ms 13 ms vlan90.csw4.SanJose1.Level3.net [4.69.152.254]
9 12 ms 13 ms 13 ms ae-71-71.ebr1.SanJose1.Level3.net [4.69.153.5]
10 82 ms 82 ms 82 ms ae-2-2.ebr2.NewYork1.Level3.net [4.69.135.186]
11 85 ms 87 ms 91 ms ae-82-82.csw3.NewYork1.Level3.net [4.69.148.42]

12 82 ms 82 ms 82 ms ae-81-81.ebr1.NewYork1.Level3.net [4.69.134.73]

13 156 ms 150 ms 148 ms ae-42-42.ebr2.London1.Level3.net [4.69.137.69]
14 153 ms 150 ms 151 ms ae-25-52.car5.London1.Level3.net [4.69.139.102]

15 174 ms 197 ms 154 ms PACKET-EXCH.car5.London1.Level3.net [212.187.160
.62]
16 155 ms 154 ms 199 ms 87.237.36.250
17 153 ms 154 ms 154 ms 87.237.38.200

Trace complete.


From US.
Might be a regional problem?

Nhod Whic
Clan Shadow Wolf
Posted - 2011.03.13 21:36:00 - [25]
 

Originally by: Dek'athor
Originally by: Nhod Whic
So two chars on the same network, connected to the same router, exiting the same ISP, one is getting constant disconnects and the other is not?

Network issue? really?




It may be internal, some solar systems being under an affected node, while others working just fine.



Both in the same system, in the same station, presumably on the same node. I don't buy it. But it's much easier to say " It's a network issue" than to admit your server has gone gimpy. I hear this crap from people in our NOC all day long, troubleshooting phantom network issues because people refuse to acknowledge that their software is the problem.

Either way, props for getting on it in a hurry, and answer my petition, I got ships to build with the crap you guys lost.

Sadaris
Gallente
101st Space Marine Force
Nulli Secunda
Posted - 2011.03.13 21:37:00 - [26]
 

Originally by: Dek'athor
Originally by: Nhod Whic
So two chars on the same network, connected to the same router, exiting the same ISP, one is getting constant disconnects and the other is not?

Network issue? really?




It may be internal, some solar systems being under an affected node, while others working just fine.


Same problem here and both chars in the same system and docked in the same station

xnewbie
Posted - 2011.03.13 21:38:00 - [27]
 

ae-25-52.car5.London1.Level3.net has 80% packet loss as my ping plotter says
dcs every 1 to 1:30 minutes

okst666
Posted - 2011.03.13 21:40:00 - [28]
 

I am in the game for 5 minutes now...wish me luck...that nugget of spodumain has to get minered!!

Christina Yim
Posted - 2011.03.13 21:42:00 - [29]
 

Dear CCP,

I realize many of your customers are probably upset at the moment. I want you to know that they're just frustrated and that not all of us are angry. Many of us understand that you all work very hard to keep us happy and I hope things get back to normal soon.

Sincerely,

A Loving Customer

Cyberus
Caldari
Red Federation
RvB - RED Federation
Posted - 2011.03.13 21:45:00 - [30]
 

Originally by: Christina Yim
Dear CCP,

I realize many of your customers are probably upset at the moment. I want you to know that they're just frustrated and that not all of us are angry. Many of us understand that you all work very hard to keep us happy and I hope things get back to normal soon.

Sincerely,

A Loving Customer


We are not angry :) we just cant play as you are :).


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