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gargars
Posted - 2011.03.22 23:36:00 - [91]
 

This can't be serious:

a. Any losses attributable to errors in the EVE client may not be eligible for reimbursement.

So if the client I pay for causes me a loss (small or large) you take no responsibilty?

I am hoping I am mis-understanding something...

Voltron
Caldari
Black Lance
Executive Outcomes
Posted - 2011.03.23 04:24:00 - [92]
 

Originally by: gargars
This can't be serious:

a. Any losses attributable to errors in the EVE client may not be eligible for reimbursement.

So if the client I pay for causes me a loss (small or large) you take no responsibilty?

I am hoping I am mis-understanding something...


Nope you're not.

Incredible!

VE Vengeance
Posted - 2011.03.24 07:27:00 - [93]
 

So basicly you say that the whole 0.0 stuff is not supported anymore?

So please go to your Trailer Section and remove every trailer announcing EVE as a game with epic fleet battles.

CCP seems to like the news about epic battles and thousands of players, but they don't support even the most simple things about it. Like reimbursement.

Players don't ask for much, but with this blog you ****ed off the whole community in 0.0.

I hope the big alliances go to jita and camp it to death. Your unsupported 0.0 community can also mobilize numbers to hurt you. If they get 3000 people into one 0.0 system, I wonder how many are needed to crash jita, or any other trade hub in eve....

You're going a dangerours way CCP.

Mekatilili
Posted - 2011.03.26 22:26:00 - [94]
 

We at CCP want to do less, therefore we will not replace your ships.

Remove ship replacement petition since you don't care.

That's all that needs to be said.

Gibbo5771
Posted - 2011.03.27 20:22:00 - [95]
 

"If we can verify the cause to be a bug or server issue using server side logs, we'll reimburse." We approach each petition with the mindset of trying to find a reason to fulfill the player's claim, but if there is no verification to be had we will most likely have to say no.

Love this part, theres 2 things to this game...The server and the client, they cant work without each other yet any problems with the client (Socket closed, CTD etc etc) you dont reimburse....

Cheers for the update at least, something else useless Neutral

YarrMama
Posted - 2011.03.29 15:25:00 - [96]
 

Love this - finally got a response to a petition that I submitted the first of March. The GM's response cites this post and the new policy as the reason for denying my petition. Shocked So you have a bugged game that causes me a loss, I file a petition, you wait a week and change the rules, then deny the petition based on the new rules? Am I missing something or does this seem screwed up to anyone else?

lisa herrick
Posted - 2011.03.30 04:12:00 - [97]
 

Originally by: Vuk Lau
Quote:
5. Any losses of any kind resulting from a large-scale player engagement are not covered by this reimbursement policy.


Pathetic altering of Reimbursement policies to cover your inability to do your job related to fleet fights, because its just easier to send generic reply to hundreds of players instead of actually doing your job - to provide customer support.




agreed, as a player who has had multiple 'fleet' based reimbursement petitions declined - just because i was in a fleet, i feel this is not a suitable policy, description or change. how are we able to follow this.

i was in a fleet of 10, fighting a fleet of 20, 30 people with maybe 10 more in local, and my petition was declined due to my 'being in a fleet', no question of the faulty mechanic that caused the loss, no lookign to solve a bug issue, no looking to improve logging. just a flat NO.

the new wording does nothing. define large. define small, define medium. then define the same for reinforced nodes.

THEN if you are going to reimburse caps due to lag, failed mechanics or server shown logs, at least level the playing field for non-caps. seriously - pvp based reimbursment - do it or dont. but do not cherry-pick~

Ankbar
Dolmite Cornerstone
Posted - 2011.03.31 17:03:00 - [98]
 

Originally by: guska Cryotank
but the whole reason most of us play EVE is because nothing is ever certain, and no-one is ever safe.

Got a statistic to back that up? I doubt it.
Other good reasons to play Eve:
1) Sci-fi, ship-centered(for now at least) MMO. What other one is out there of this quality?
2) No experience points--ability progression via RL time. That rocks for anyone with a busy life, such as students and adults with involved lives. W/o this feature I never would have played.

For me, #2 is the winner. Not the risk lvl. And I'm like you, both in empire and 0.0 sovereignty fighting(not with this char.)

CCP Fallout

Posted - 2011.04.05 15:10:00 - [99]
 

We have made changes to the reimbursement policy based on player feedback. Read the blog here, and join the discussion here.


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