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blankseplocked BIG Icelandair deception.
 
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Souverainiste
Corsairs Inc.
Waterboard
Posted - 2011.03.07 19:41:00 - [1]
 

Hi,

I purchased a ticket via the eve-online fest link, the carrier is iceland air.

The ticket stipulates I leave on the 21, and return on the 25.

I basically miss a day and a half from the fest.

I called iceland air and asked them to move the departure date, since the link given was faulty. They told me nothing can be done.

So basically, I'll go to iceland for 3 days, no nothing and attend the fest 1 day because this damn company wont move the departure date. Talk about customer service! We made a mistake, well screw you, not our problem.

Am I the only one is this position? Cause really I should have went there by boat, its safer than to deal with these idiots (iceland air)

CCP Daishi

Posted - 2011.03.07 20:24:00 - [2]
 

Hi,

Please email me your info to michaelread@ccpgames.com

I am going to see what we can do for you.

Legolas Greenleaf
Posted - 2011.03.07 20:38:00 - [3]
 

Good luck in getting this sorted. Hopefully if they get leant on by someone at CCP they'll make an exception for you, seeing as this whole FanFest shebang is probably the only thing keeping the company afloat at the minute Razz

Souverainiste
Corsairs Inc.
Waterboard
Posted - 2011.03.07 20:47:00 - [4]
 

Thank you very much Mr.Read, am going to send it ASAP.

CCP Daishi

Posted - 2011.03.07 20:49:00 - [5]
 

Originally by: Legolas Greenleaf
Good luck in getting this sorted. Hopefully if they get leant on by someone at CCP they'll make an exception for you, seeing as this whole FanFest shebang is probably the only thing keeping the company afloat at the minute Razz


Did you have the same problem?

CCP Daishi

Posted - 2011.03.07 23:51:00 - [6]
 

Originally by: Souverainiste
Thank you very much Mr.Read, am going to send it ASAP.


Np. Please get this to me tonight if possible.

defiler
Mad Hermit
Wayward Alliance
Posted - 2011.03.08 01:41:00 - [7]
 

Aw man, that sucks, I really hoped they'd own up and fix this. Icelandair hasn't exactly impressed me in the past, but this is a new low.

I guess I was wrong in the other thread though, maybe CCP can help you after all. Smile

Souverainiste
Corsairs Inc.
Waterboard
Posted - 2011.03.11 05:05:00 - [8]
 

Ok, CCP, really, you impressed me there.

Just got an e-mail from Iceland air telling me they cancelled my previous package and are gonna move the date to the 23-27!!!

Thumbs up to Mr.Mike Read and Mr.Eldar from CCP! I REALLY appreciate what you guys did for me and if I see you at fanfest (which may be hard considering all the people there), I'll owe you a beer.

Again, thank you!

Jorel
Junkyard Gunners
Fatal Ascension
Posted - 2011.03.11 15:00:00 - [9]
 

This is a whole new level of WIN.

Purchasing my tickets shortly :D

Karl Planck
Labyrinth Obtaining Chaotic Kangaroos
Posted - 2011.03.11 15:02:00 - [10]
 

wow! way to go ccp, just read this and I am very impressed. So many trolls on these forums whining about CCP. You guys are without a doubt one of the most responsive companies (let alone gaming companies, of which I can't think of a better one) out there. Glad I am supporting this company and get so much in return.

Serenity Steele
Dynamic Data Distribution
Posted - 2011.03.11 15:23:00 - [11]
 

Go CCP Daishi.

Time-stamps on the post show resolved from start to finish in <10hrs. Cigar for that one! ;)

CCP Navigator


C C P
C C P Alliance
Posted - 2011.03.11 16:57:00 - [12]
 

I <3 CCP Daishi Smile

Legolas Greenleaf
Posted - 2011.03.11 19:41:00 - [13]
 

Originally by: CCP Daishi
Originally by: Legolas Greenleaf
Good luck in getting this sorted. Hopefully if they get leant on by someone at CCP they'll make an exception for you, seeing as this whole FanFest shebang is probably the only thing keeping the company afloat at the minute Razz


Did you have the same problem?


No, just expressing support. Well done for getting it sorted Smile


 

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