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Lex Dante
Posted - 2011.02.23 12:16:00 - [1]
 

So once again the downtime runs over with no advance notice, and no update of info until well past the one hour mark.

It's bad enough that the DT is right at the only time anyone in this country with full time employment and a family gets a chance to get online; having it regularly cut into what little time of the night remains is just frustrating.

I know it's always going to be a bad time somewhere in the world no matter what time you choose, but I'm not entirely sure when we're expected to be able to play. And yet, we pay the same amount as everyone else...

Jenny Starlight
Posted - 2011.02.23 12:43:00 - [2]
 

Then again, noone can play that time of the day.
Why would it be more sad for you?

I have to say, this is your problem, not CCPs.

Lex Dante
Posted - 2011.02.23 13:12:00 - [3]
 

Edited by: Lex Dante on 23/02/2011 13:13:06
Originally by: Jenny Starlight
Then again, noone can play that time of the day.
Why would it be more sad for you?

I have to say, this is your problem, not CCPs.


Downtime is at 9pm here. Tonight ran through to 11pm. As I said, some of us have to work, so late night sessions are just not viable. My not being able to play during the peak time of a night is a hell of a lot different from someone else not being able to play at 2am.

But hey, thanks for trying to simplify the situation down to the point of idiocy.

Dantes Wolf
Caldari
i-Pos
Posted - 2011.02.23 13:17:00 - [4]
 


Fragglewump
Posted - 2011.02.23 14:39:00 - [5]
 

Originally by: Jenny Starlight
Then again, noone can play that time of the day.
Why would it be more sad for you?

I have to say, this is your problem, not CCPs.



I'm sure people like you would be the first to be up in arms if your prim time got cut into for a few hrs, im the same as the op it sorta sucks a bit but i will say the 30min dt is a lot better then the 1hr

Jenny Starlight
Posted - 2011.02.23 14:45:00 - [6]
 

Edited by: Jenny Starlight on 23/02/2011 14:45:36
Originally by: Fragglewump
Originally by: Jenny Starlight
Then again, noone can play that time of the day.
Why would it be more sad for you?

I have to say, this is your problem, not CCPs.



I'm sure people like you would be the first to be up in arms if your prim time got cut into for a few hrs, im the same as the op it sorta sucks a bit but i will say the 30min dt is a lot better then the 1hr


My prime time has already been cut since 1100 EVE time, do i whine? No.

Amber Accelerando
Posted - 2011.02.24 06:50:00 - [7]
 

Jenny Starlight you are whinning right now! All you ever do is whine & complain & troll threads. Go suck a prawn head!

+1 for Aussies that suffer DT right at peak times - Yes it's our peak time, I know we don't count for much being at the opposite end of the World but sure as Hell none of you people in the Northern Hemisphere would tolerate the situation if the whole thing was reversed.
So don't give me that garbage about stop whining & live with it - we pay the same for the game sub as the rest of you pretentious northern hemisphere scum sacks.

Hayaishi
Gallente
Aperture Harmonics
Posted - 2011.02.24 10:01:00 - [8]
 

Now now,

I live in Western Australia and i too am affected by downtime. BUT! What bothers me is that the people in this thread don't seem to acknowledge that downtime has been cut in half to half an hour over the normal 1, which was only started not so long ago, So before you complain and bang on about how 'unfair' it is, take some time and count how many hours that halving of downtime has given you.

Che Biko
Humanitarian Communists
Posted - 2011.02.24 16:46:00 - [9]
 

You will be glad to know that CCP are working towards a near total elimination of downtime. There's a dev blog about it. I think it's called "Death to Downtimes" or something.

....hmmm I wonder if downtime is named so because of down under.

Aeronwen Carys
Sebiestor Tribe
Posted - 2011.02.24 20:28:00 - [10]
 

The servers are in the UK. Business hours in the UK are when there are staff around to maintain the physical systems. CCP is in Iceland which runs on the same timezone and as such thats when their business hours are.

You can moan and whine as much as you like but unless you want to move CCP and its servers to Australia, you people need to shut the hell up. After almost 7 years of listening to cry babies like you, whining about how the game you choose to play (that bit is VERY VERY important) has its downtime during the business hours of the 2 countries responsible for its running, it is starting to wear thin.

Amber Accelerando
Posted - 2011.02.24 22:37:00 - [11]
 

Edited by: Amber Accelerando on 24/02/2011 22:47:11
Originally by: Aeronwen Carys
The servers are in the UK. Business hours in the UK are when there are staff around to maintain the physical systems. CCP is in Iceland which runs on the same timezone and as such thats when their business hours are.

You can moan and whine as much as you like but unless you want to move CCP and its servers to Australia, you people need to shut the hell up. After almost 7 years of listening to cry babies like you, whining about how the game you choose to play (that bit is VERY VERY important) has its downtime during the business hours of the 2 countries responsible for its running, it is starting to wear thin.


You think if Iceland & England's business hours caused DT to fall on peak playing time for the USA they'd go ahead and do it?
No- of course they wouldn't, they'd shedule a DT that didn't p1ss off the bulk of their player base even if it meant doing the maintenance (shock horror) outside of normal business hours.
All we ask is that Australia be given the same consideration the Mighty USA gets, because, we are superior people in every way down here, we may not be pouring in the Money the masses of Americans do.

Removed politically charged portion of the post - Adida
.

Lork Niffle
Gallente
External Hard Drive
Posted - 2011.02.24 22:41:00 - [12]
 

Edited by: Lork Niffle on 24/02/2011 22:42:16
Woah, overreaction.

DT fell into place due to the timezone, deal with it.

11-12UTC is the prime time for CCP having employees in office to deal with the server and give plenty of time to recover for the prime primetime of Europe.

Oh and if you read history the USA is not at fault at all, the UK and the UN have caused most of the issues today.

Amber Accelerando
Posted - 2011.02.24 22:50:00 - [13]
 

Originally by: Lork Niffle
Edited by: Lork Niffle on 24/02/2011 22:42:16
Woah, overreaction.

DT fell into place due to the timezone, deal with it.

11-12UTC is the prime time for CCP having employees in office to deal with the server and give plenty of time to recover for the prime primetime of Europe.

Oh and if you read history the USA is not at fault at all, the UK and the UN have caused most of the issues today.


Will you idiots please stop repeating the same BS company line, we know this argument & it doesn't hold water as pointed out ITT already, get a life man, CCP wont hire you because you do a good job defending DT on the forums.

Lork Niffle
Gallente
External Hard Drive
Posted - 2011.02.24 22:52:00 - [14]
 

It's not a line, it's logic.

You have an important event happening, you need to to go well, you time it so that most people are in teh office to deal with it. This is around 11-onwards. You time it to happen as early as possible so you can get it fixed if something goes wrong before 1800 when Europe primetime begins; an entire continent with Russia providing a large playerbase.

So by basic logic it happens at 1100-1130UTC

Amber Accelerando
Posted - 2011.02.24 23:04:00 - [15]
 

Edited by: Amber Accelerando on 24/02/2011 23:09:37
Originally by: Lork Niffle
It's not a line, it's logic.

You have an important event happening, you need to to go well, you time it so that most people are in teh office to deal with it. This is around 11-onwards. You time it to happen as early as possible so you can get it fixed if something goes wrong before 1800 when Europe primetime begins; an entire continent with Russia providing a large playerbase.

So by basic logic it happens at 1100-1130UTC


Ahahaha- you are an idiot, not everybody works in an office Sunshine, & here's a newsflash - Most of the World operates on a 24/7 timetable with ppl working around the clock making some of the most important decisions & doing projects that you definitely don't want anything to go wrong with. Yes the DT is times so the Northern hemisphere playerbase is not at all inconvenienced - that has been mentioned already, if fact our whole argument revolves around that fact. We would like some of that love down here - is what I'm saying! shouldn't you be at School now?

edit; you really think daily routine server maintenance is an important event, that requires everybody to be at work for?

Lork Niffle
Gallente
External Hard Drive
Posted - 2011.02.24 23:06:00 - [16]
 

It's 11pm in the UK.

Amber Accelerando
Posted - 2011.02.24 23:12:00 - [17]
 

Quote:
You think if Iceland & England's business hours caused DT to fall on peak playing time for the USA they'd go ahead and do it?
No- of course they wouldn't, they'd shedule a DT that didn't p1ss off the bulk of their player base even if it meant doing the maintenance (shock horror) outside of normal business hours.





Aeronwen Carys
Sebiestor Tribe
Posted - 2011.02.24 23:20:00 - [18]
 

Originally by: Amber Accelerando
Edited by: Amber Accelerando on 24/02/2011 23:09:37
Originally by: Lork Niffle
It's not a line, it's logic.

You have an important event happening, you need to to go well, you time it so that most people are in teh office to deal with it. This is around 11-onwards. You time it to happen as early as possible so you can get it fixed if something goes wrong before 1800 when Europe primetime begins; an entire continent with Russia providing a large playerbase.

So by basic logic it happens at 1100-1130UTC


Ahahaha- you are an idiot, not everybody works in an office Sunshine, & here's a newsflash - Most of the World operates on a 24/7 timetable with ppl working around the clock making some of the most important decisions & doing projects that you definitely don't want anything to go wrong with. Yes the DT is times so the Northern hemisphere playerbase is not at all inconvenienced - that has been mentioned already, if fact our whole argument revolves around that fact. We would like some of that love down here - is what I'm saying! shouldn't you be at School now?

edit; you really think daily routine server maintenance is an important event, that requires everybody to be at work for?




You really are a strange and angry little person. You even brought wars into this, and if that wasn't so completely sad I would have laughed. Now lets clear up your obvious misconception. Downtimes have been set at this time for a very good reason and that is office working hours, I'm not interested in whether or not you understand that little fact as it makes no difference to the reality of the situation.

Now to your other rather sad point regarding the US customer base. Why is it, do you think, that the US has such a large share of EVE's playerbase/CCP's customer base? Is it possibly because the downtimes aren't during peak hours maybe? Seeing the correlation here? Downtimes came first and the playerbase formed AROUND that.

This is most likely one of the major reasons WHY the US, followed closely by the UK, have the lions share of the playerbase accounted for. Logic dictates, does it not, that countries whose "peak hours" fall during downtime would therefore have developed less of a playerbase?

You only see me as a troll because you have no ability what-so-ever to ground yourself in reality, and then you have the audacity to blame others for your failings and short-comings. I suggest you go and stand in the corner, put on this little duncehat I made for you, and think about what you've said. Failing that GBTW.

cyclobs
Minmatar
Posted - 2011.02.25 00:32:00 - [19]
 

you say office hours but office hours are anywhere between 9 - 5. so in saying that they could push DT to 2 - 3pm and that would make aussies DT at least 12 or so when everyone is sleeping.

but hey it's still ccp office hours >.>

Aeronwen Carys
Sebiestor Tribe
Posted - 2011.02.25 05:23:00 - [20]
 

Originally by: cyclobs
you say office hours but office hours are anywhere between 9 - 5. so in saying that they could push DT to 2 - 3pm and that would make aussies DT at least 12 or so when everyone is sleeping.

but hey it's still ccp office hours >.>


Now consider what happens if there is a hardware issue at 3pm, just before the server is supposed to come back up. Those people due to go off home are now stuck where they are, which could prove to be very expensive for CCP, or they have to hand off to an "evening shift" of server admin. The first option is costly in terms of overtime and the second option isnt even really an option due to the nature of the job, where handing over the server in a non-functional state with little to no warning for the next "shift" to deal with is just asking for things to go even more horribly wrong.

Having the downtime set for 11 am GMT means that the server staff come in at 9 am, get 2 hours to be briefed on any overnight issues, get up to speed on that days schedule and then at 11 am the server is taken offline and the checks etc can be performed. This is where the second reason for an 11 am DT comes in. IF there are any issues, which as of late there have been a fair few, these issues can generally be resolved by the end of that "shift" at 5pm by ONE team. And if for any reason the issues haven't been resolved by the time the evening team come in, then fewer day shift team members will be needed to stay behind as the incoming crew will have most likely been informed in advance that there is a problem.

I hope this makes sense, its just gone 5 am and I'm still half asleep as a type this.

Directors Assistant
Posted - 2011.02.25 11:38:00 - [21]
 

Entered expecting dummy-spit, was not disappointed.


This, however...

Originally by: Lork Niffle
Edited by: Lork Niffle on 24/02/2011 22:42:16
Oh and if you read history the USA is not at fault at all, the UK and the UN have caused most of the issues today.


Is deeply disturbing Shocked

Either +1 troll points or "wtf are they teaching in the US these days?/History is written by the victors."

San Severina
Minmatar
Posted - 2011.02.26 00:33:00 - [22]
 

Edited by: San Severina on 26/02/2011 00:38:21
Edited by: San Severina on 26/02/2011 00:36:24
Originally by: Amber Accelerando
Quote:
You think if Iceland & England's business hours caused DT to fall on peak playing time for the USA they'd go ahead and do it?
No- of course they wouldn't, they'd shedule a DT that didn't p1ss off the bulk of their player base even if it meant doing the maintenance (shock horror) outside of normal business hours.




edit; & directors assistant, I expect nothing more from the sublimely ignorant Fox News set. of course the USA is totally innocent, of course other Countrys are to blame for all their woes! LOL.

Amber Accelerando
Posted - 2011.02.26 00:43:00 - [23]
 

Edited by: Amber Accelerando on 26/02/2011 00:43:25
Quote:

I hope this makes sense, its just gone 5 am and I'm still half asleep as a type this.


Should have gone to bed- seriously, you just wasted five minutes of your life typing that pathetic, incoherent, trite, irrational divvel.


Rolling Eyes

Forfax Velieris
Posted - 2011.02.26 10:28:00 - [24]
 

Originally by: Aeronwen Carys

Now consider what happens if there is a hardware issue at 3pm, just before the server is supposed to come back up. Those people due to go off home are now stuck where they are, which could prove to be very expensive for CCP, or they have to hand off to an "evening shift" of server admin. The first option is costly in terms of overtime and the second option isnt even really an option due to the nature of the job, where handing over the server in a non-functional state with little to no warning for the next "shift" to deal with is just asking for things to go even more horribly wrong.

Having the downtime set for 11 am GMT means that the server staff come in at 9 am, get 2 hours to be briefed on any overnight issues, get up to speed on that days schedule and then at 11 am the server is taken offline and the checks etc can be performed. This is where the second reason for an 11 am DT comes in. IF there are any issues, which as of late there have been a fair few, these issues can generally be resolved by the end of that "shift" at 5pm by ONE team. And if for any reason the issues haven't been resolved by the time the evening team come in, then fewer day shift team members will be needed to stay behind as the incoming crew will have most likely been informed in advance that there is a problem.



Aeronwen do you work in software Development for a cloud based application??? NO??!! then STFU!!

Cause i do here in Australia and i can tell you that we specifically time OUR DT to be 12am in the morning, so as our majority client base (Australians) aren't effected! Now, it does not cost more, whether it is an update or maintenance (which really means we had to reboot the server) this is handled by what you call an Opps team who in most cases know how to push a couple of keys and regardless of what time it is they get paid the same. There are no "Briefings" CCP have stated many times that the operate under a "Agile" dev process therefore they have a daily stand up which involves a lot of BS, some jokes, and then a brief description on what they worked on yesterday and what they will be working on today. Which means DEV DO NOT TOUCH DT!! Opps team touches DT! if there are any server issues (otherwise known as a smoke test) that is the opps team! oh and if there is any Major issues with the update build failing the smoke test?? Opps RESTORE the old build and let DEV know they stuffed up ... E.G. build delayed! guess what you know that other testing public server they have? it's called a test server for a reason ... guess what i bet they have another 3 at least that are not open to the public ;) Stop commenting on assumptions that you know nothing about!! i bet you 1 Billion ISK that if Australia became the majority client base of EVE that DT would change to 12 am AEST the opps team in GMT time period would be let go and one in India would be hired. Now shush!

Gibbo5771
Posted - 2011.02.26 15:23:00 - [25]
 

Dont worry, once your under water you can move to a better country and contribute something to the world thats better than this WTS Washing Machine And Dryer Combo

Amber Accelerando
Posted - 2011.02.27 06:35:00 - [26]
 

Originally by: Forfax Velieris
Originally by: Aeronwen Carys

Now consider what happens if there is a hardware issue at 3pm, just before the server is supposed to come back up. Those people due to go off home are now stuck where they are, which could prove to be very expensive for CCP, or they have to hand off to an "evening shift" of server admin. The first option is costly in terms of overtime and the second option isnt even really an option due to the nature of the job, where handing over the server in a non-functional state with little to no warning for the next "shift" to deal with is just asking for things to go even more horribly wrong.

Having the downtime set for 11 am GMT means that the server staff come in at 9 am, get 2 hours to be briefed on any overnight issues, get up to speed on that days schedule and then at 11 am the server is taken offline and the checks etc can be performed. This is where the second reason for an 11 am DT comes in. IF there are any issues, which as of late there have been a fair few, these issues can generally be resolved by the end of that "shift" at 5pm by ONE team. And if for any reason the issues haven't been resolved by the time the evening team come in, then fewer day shift team members will be needed to stay behind as the incoming crew will have most likely been informed in advance that there is a problem.



Aeronwen do you work in software Development for a cloud based application??? NO??!! then STFU!!

Cause i do here in Australia and i can tell you that we specifically time OUR DT to be 12am in the morning, so as our majority client base (Australians) aren't effected! Now, it does not cost more, whether it is an update or maintenance (which really means we had to reboot the server) this is handled by what you call an Opps team who in most cases know how to push a couple of keys and regardless of what time it is they get paid the same. There are no "Briefings" CCP have stated many times that the operate under a "Agile" dev process therefore they have a daily stand up which involves a lot of BS, some jokes, and then a brief description on what they worked on yesterday and what they will be working on today. Which means DEV DO NOT TOUCH DT!! Opps team touches DT! if there are any server issues (otherwise known as a smoke test) that is the opps team! oh and if there is any Major issues with the update build failing the smoke test?? Opps RESTORE the old build and let DEV know they stuffed up ... E.G. build delayed! guess what you know that other testing public server they have? it's called a test server for a reason ... guess what i bet they have another 3 at least that are not open to the public ;) Stop commenting on assumptions that you know nothing about!! i bet you 1 Billion ISK that if Australia became the majority client base of EVE that DT would change to 12 am AEST the opps team in GMT time period would be let go and one in India would be hired. Now shush!


Thanks for taking the time to respond Forgax. I really get annoyed when half wits who live in Countries that arn't affected by a very poorly timed DT everyday hijack these threads with the same absolute bag of BS responses. Like they have the slightest clue what the Hell they are talking about in the first place. The simple truth is as you stated & as I have previously, CCP can't be stuffed moving to the time to something a little more reasonable for Australian & NZ players because we are few & we keep paying for the game anyway.
CCP should remember however that Australian & NZ players notice how little we matter & we won't forget. Goodwill has to be earned CCP.

Lork Niffle
Gallente
External Hard Drive
Posted - 2011.02.27 10:26:00 - [27]
 

Originally by: Amber Accelerando
CCP can't be stuffed moving to the time to something a little more reasonable for Australian & NZ players because we are few & we keep paying for the game anyway.


You got it at last.

DT falls in the place it is because its the busiest office hours for CCP and euro timezones, times when there are few peole playing anyway since it's early morning in the US and mid afternoon for Russia.

Grojar Flesp
Gallente
SQS Group
Posted - 2011.02.27 21:07:00 - [28]
 

For everyone down under. I'm really really sorry things couldn't be different. CCP is working on improving the downtime, that is shortening it. The improvement towards half an hour is good. Now let's hope they get it down to 5 and perhaps even to a 24/7 service, ok?

No need to get angry, calling people names, comparing people to other people, or criticising CCP for making a few dollars / Euro's / AUD / Ruble / Yen, based on the majority of their client base. They got their service window, perhaps not good for everyone, but I assume with good reasons, either personnel wise, economical, hardware / software support reasons.

So, can we please get along, and help CCP with good & better idea's to cut on downtime and improve on playing time?

Just a thought.

Grojar

Amber Accelerando
Posted - 2011.02.28 11:03:00 - [29]
 

Originally by: Grojar Flesp
For everyone down under. I'm really really sorry things couldn't be different. CCP is working on improving the downtime, that is shortening it. The improvement towards half an hour is good. Now let's hope they get it down to 5 and perhaps even to a 24/7 service, ok?

No need to get angry, calling people names, comparing people to other people, or criticising CCP for making a few dollars / Euro's / AUD / Ruble / Yen, based on the majority of their client base. They got their service window, perhaps not good for everyone, but I assume with good reasons, either personnel wise, economical, hardware / software support reasons.

So, can we please get along, and help CCP with good & better idea's to cut on downtime and improve on playing time?

Just a thought.

Grojar



Jesus H Mother Trucking Christ. Look another customer pretending to be a CCP employee!

Biggles AU
Posted - 2011.02.28 11:54:00 - [30]
 

i dont think DT is the issue. that we can live with, especially since its down to 30mins. Its when theirs unannounced extended DTs which go of for 3 or so hrs which annoys most aussies/kiwis.


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