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CCP Manifest


C C P
Posted - 2011.02.01 17:48:00 - [1]
 

We are currently experiencing packet issues with our primary network provider. While players are not adversely affected by this, features such as the EVE Online Web site, forums, the API, and our billing services are currently unavailable to many users. We are in the process of switching to our backup provider. We apologize for any inconvenience this may cause you.

Update: Please note that the issue affecting players who are attempting to log into Tranquility is not related to the client update but to the above mentioned network issues. Players currently in Tranquility will not experience gameplay issues.

Update #2: Due to the continuing network issues in our datacenter in London, Tranquility will be taken down for an emergency reboot at 23:00 UTC. We anticipate that Tranquility will be returned to service at 23:30 UTC. We apologize for the inconvenience.

Update #3: We have discovered a software bug in one of our core switches in London which caused our network issues. Tranquility and our Web services have been fully restored. Fly safely!

Aessoroz
Nohbdy.
Posted - 2011.02.01 17:54:00 - [2]
 

Quote:
features such as the EVE Online Web site, forums, the API, and our billing services are currently unavailable to many users.


Don't forget the game too :P

Steijn
Minmatar
Quay Industries
Posted - 2011.02.01 17:55:00 - [3]
 

Players are affected, we cant log in.

Corozan Aspinall
Perkone
Posted - 2011.02.01 17:56:00 - [4]
 

Edited by: Corozan Aspinall on 01/02/2011 17:56:44
Originally by: Steijn
Players are affected, we cant log in.


Confirming.

edit: and the API has been unavailable for 10 hrs.

Dannielle Dawn
Caldari
State War Academy
Posted - 2011.02.01 17:57:00 - [5]
 

Originally by: Steijn
Players are affected, we cant log in.

what he said

Aidin Amado
Department of Defence
Posted - 2011.02.01 17:59:00 - [6]
 

And I keep disconnecting a lot. I've been blaming my ISP, but maybe it's these troubles you have that is causing it.

Greatdum
Posted - 2011.02.01 18:01:00 - [7]
 

Edited by: Greatdum on 01/02/2011 18:01:40
Can't login too.

Edit: nvm, in game.

Dark Reignz
Posted - 2011.02.01 18:06:00 - [8]
 

I found that leaving the log in page up for a few minutes lead to the server and player status appearing allowing me to log in.

Thats one char logged, just waiting for the second now.

Chribba
Otherworld Enterprises
Otherworld Empire
Posted - 2011.02.01 18:08:00 - [9]
 

Someone stole the packets...

JC Anderson
Caldari
Noir.
Noir. Mercenary Group
Posted - 2011.02.01 18:09:00 - [10]
 

Originally by: Dark Reignz
I found that leaving the log in page up for a few minutes lead to the server and player status appearing allowing me to log in.

Thats one char logged, just waiting for the second now.


Same.. Can't login. :)

K Rho
Posted - 2011.02.01 18:16:00 - [11]
 

Edited by: K Rho on 01/02/2011 18:20:27
Damn, my best friend forever sits at home and waits that I sent him a buddy invite.

-> I am in game, no problem, however I can't get into the account management.

Jason Edwards
Internet Tough Guy
Spreadsheets Online
Posted - 2011.02.01 18:19:00 - [12]
 

ya cant login or anything.

Ivana Twinkle
GoonWaffe
Goonswarm Federation
Posted - 2011.02.01 18:20:00 - [13]
 

Originally by: Chribba
Someone stole the packets...



Dont worry, I'll just hold them as insurance, you'll get them back. Promise

Inserith Peon
Posted - 2011.02.01 18:22:00 - [14]
 

Getting -

Server: TRANQUILITY
STATUS: UNKNOWN

Try to login, fails.

Wait a bit.

Still says same. Try again and fails.

Logged in after 20 minutes with same message showing.

Have to repeat each time I log a different character in.

GEO is France btw.

AngusThermo
Posted - 2011.02.01 18:24:00 - [15]
 

Im trying to connect from Denmark, but server wont respond. Status "unknown"

SNeAkYbRiT
Gunslingers Corp
Posted - 2011.02.01 18:29:00 - [16]
 

was able to login 10 mins ago but my m8 couldn't. He rebooted everything but still couldn't, then yes he could connect...now I can't LOL

JC Anderson
Caldari
Noir.
Noir. Mercenary Group
Posted - 2011.02.01 18:29:00 - [17]
 

Originally by: AngusThermo
Im trying to connect from Denmark, but server wont respond. Status "unknown"



I should have mentioned in my original post, but my server status message is also "Unknown".

Trying to connect from the US.

LordElfa
Gallente
Golden Lyon Warriors
Posted - 2011.02.01 18:29:00 - [18]
 

NEEEERRRRRD RAAAAAGGGGEEEEE!

No, but seriously, nerd rage. Daddy needs his fix.

Calathea Sata
State War Academy
Posted - 2011.02.01 18:30:00 - [19]
 

Who is the network provider, any websites we can look at, any pictures we can lolcatify?

Ivana Twinkle
GoonWaffe
Goonswarm Federation
Posted - 2011.02.01 18:31:00 - [20]
 

Originally by: AngusThermo
Im trying to connect from Denmark, but server wont respond. Status "unknown"



Denmark is fixed now from my point of view.

Zhim'Fufu
Posted - 2011.02.01 18:47:00 - [21]
 

TQ status: unknown

Mid east usa.

Sad

Cheeba Don
Fusion Enterprises Ltd
Morsus Mihi
Posted - 2011.02.01 18:52:00 - [22]
 

guess ill fap.

Large Collidable Object
Posted - 2011.02.01 18:52:00 - [23]
 

Can't connect even from London.

Jint Hikaru
OffWorld Exploration Inc
Posted - 2011.02.01 18:54:00 - [24]
 

London just logged on here, give it another go LCO!

Large Collidable Object
Posted - 2011.02.01 18:55:00 - [25]
 

OMG I'm in game!

Large Collidable Object
Posted - 2011.02.01 18:58:00 - [26]
 

Oh wait I logged off and can't connect back.

Mehrune Khan
Amarr
Posted - 2011.02.01 19:03:00 - [27]
 

This is awesome. It's like the EVE Overview is spilling onto the forums. I can't wait until we get Ravens and Dread Guristas posting in here.

Steijn
Minmatar
Quay Industries
Posted - 2011.02.01 19:03:00 - [28]
 

Edited by: Steijn on 01/02/2011 19:06:51
Originally by: CCP Manifest
We are currently experiencing packet issues with our primary network provider. While players are not adversely affected by this, features such as the EVE Online Web site, forums, the API, and our billing services are currently unavailable to many users. We are in the process of switching to our backup provider. We apologize for any inconvenience this may cause you.

Update: Please note that the issue affecting players who are attempting to log into Tranquility is not related to the client update but to the above mentioned network issues. Players currently in Tranquility will not experience gameplay issues.

Update #2: Due to the continuing network issues in our datacenter in London, Tranquility will be taken down for an emergency reboot at 23:00 UTC. We anticipate that Tranquility will be returned to service at 23:30 UTC. We apologize for the inconvenience.

Update #3: We have discovered a software bug in one of our core switches in London which caused our network issues. Tranquility and our Web services have been fully restored. Fly safely!


any kind of timeframe you can give as to when this swap of provider may take place? are we talking hours? or tomorrow or what? as still cant log in.

edit? log in screen is showing checking status but just tried logging in and its let me in.

Gremlin791
Posted - 2011.02.01 19:06:00 - [29]
 

Edited by: Gremlin791 on 01/02/2011 19:08:22
Can log into game but I'm unable to apply game time from a plex or convert a time code due to the billing services being down.

Account runs out at some point tonight (My guess is between 20:00 and 22:00) but i can't even log into account management at the moment to check.

Currently 50:50 on what happens first - Backup provider and services restored or my account expiring later this evening...

I'm assuming I'll be able to get a 24 reactivation as I have PLEX's waiting to be used but nothing on the CCP end to process them while I can still log in to apply them to accounts.

:)

Dizirgee
Amarr
UnaLaLuna Inc.
Posted - 2011.02.01 19:13:00 - [30]
 

Edited by: Dizirgee on 01/02/2011 19:39:18
Cant login, server status unknown.
location: Slovakia
ISP: Orange

edit: as of 19:38 game time connection finally works and i was able to login


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