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blankseplocked IP ban or part of Europe DC?
 
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price checkinho
Posted - 2011.01.13 16:46:00 - [1]
 

I have a friend from Italy who cannot access any EvE whatsoever. No tranquility, no API, no website. He has received no ban notification. It sounds like an IP ban or IP block problem.

Since he can't get into anything he asked me to file a petition, however I already know for a fact that you can only self petition.

So I am asking any players if they have any Italian area friends on coms that cannot get on, or I am asking a GM to give me an email I can relay to my friend to file a petition.

Thank you.

De'Veldrin
Minmatar
Norse'Storm Battle Group
Intrepid Crossing
Posted - 2011.01.13 16:48:00 - [2]
 

Just as a suggestion, he might try calling his ISP and asking them if they can connect (or at least trace a route to that IP). That will at least tell you on who's end the problem is.

CCP Navigator


C C P
C C P Alliance
Posted - 2011.01.13 17:29:00 - [3]
 

Originally by: price checkinho
I have a friend from Italy who cannot access any EvE whatsoever. No tranquility, no API, no website. He has received no ban notification. It sounds like an IP ban or IP block problem.

Since he can't get into anything he asked me to file a petition, however I already know for a fact that you can only self petition.

So I am asking any players if they have any Italian area friends on coms that cannot get on, or I am asking a GM to give me an email I can relay to my friend to file a petition.

Thank you.


Your friend can petition by sending a mail to support@eveonline.com explaining the issue and our customer support team will be happy to help.

Taedrin
Gallente
Kushan Industrial
Posted - 2011.01.13 18:35:00 - [4]
 

Your friend has two possible problems here:
1) The EVE Online IP addresses are being blocked by his ISP.
2) His ISP's DNS servers do not correctly point to the eve online domains.

Potential tests to detect the nature of your problem:
1) try pinging or doing a traceroute of the EVE online servers by giving it the IP address instead of the domain name. If this does not work, then it is most likely not a DNS issue, and instead the IP address is blocked or filtered somehow.

2) Try using the OpenDNS DNS servers instead of your ISP servers. The IP addresses for the OpenDNS servers are:
208.67.222.222
208.67.220.220
If after doing this, you are suddenly able to use anything EVE online related, then it was a DNS problem.


If your friend wants to file a petition via email, be sure to tell him to use an email NOT located on his ISP's network, such as gmail or hotmail.

Shintai
Gallente
Arx Io Orbital Factories
Arx Io
Posted - 2011.01.13 18:45:00 - [5]
 

Or he got some malware that edits his hostfile so someone could harvest his login. YARRRR!!

Joe SMASH
You Got A Purty Mouth
Posted - 2011.01.13 18:45:00 - [6]
 

Originally by: Shintai
Or he got some malware that edits his hostfile so someone could harvest his login. YARRRR!!


Bingo

price checkinho
Posted - 2011.01.13 19:50:00 - [7]
 

Originally by: Joe SMASH
Originally by: Shintai
Or he got some malware that edits his hostfile so someone could harvest his login. YARRRR!!


Bingo


Def. not as he runs a virtual box and ubuntu would still be able to connect. He filed the petition so I he'll find out soon™.

Shintai
Gallente
Arx Io Orbital Factories
Arx Io
Posted - 2011.01.13 19:53:00 - [8]
 

Just do a traceroute and see where it ends.

Joe SMASH
You Got A Purty Mouth
Posted - 2011.01.13 19:58:00 - [9]
 

Originally by: price checkinho
Originally by: Joe SMASH
Originally by: Shintai
Or he got some malware that edits his hostfile so someone could harvest his login. YARRRR!!


Bingo


Def. not as he runs a virtual box and ubuntu would still be able to connect. He filed the petition so I he'll find out soon™.


A virtual machine is just as vulnerable to malware as a physical machine. Windows VM in Unbuntu can still get infected just like a normal Windows box. Why does he not just run Eve in WINE? Last time I checked, Eve WINEs quite nicely in Ubuntu.

price checkinho
Posted - 2011.01.13 21:09:00 - [10]
 

*snip* Be nice. Spitfire

Thanks for the swift reply.


 

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