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CCP Spitfire


C C P
C C P Alliance
Posted - 2010.12.14 15:16:00 - [1]
 

Some of you may have experienced random disconnects in the past few days. After some investigation it seems that this is being caused by issues in LINX (London INternet eXchange), the hub for a lot of internet traffic in Europe and across the Atlantic.

Our engineers are looking into possible ways to mitigate this problem. In the meantime, we would ask everyone affected by this issue to send us your pingplotter and/or traceroute results - it will really help us to tackle the issue. More information on how to obtain them can be found here.


mmmBeef
Posted - 2010.12.14 15:17:00 - [2]
 

Edited by: mmmBeef on 14/12/2010 15:17:44
I wuv you snugglybear.

Thanks for keeping us informed!

Othran
Brutor Tribe
Posted - 2010.12.14 15:52:00 - [3]
 

As you guys haven't got a presence in LINX (due to who hosts you/your primary upstream supplier Wink ) I would suggest asking someone in the community to have a look on the LINX members section? Maybe then you'll have an ETTR without having to do much yourselves?

Teadaze probably knows someone with a LINX member login if he doesn't have one himself - as do a load of other players no doubt.

FWIW I'm not seeing significant packet loss on my ISPs LINX interconnect as of 15:50 GMT. This time yesterday I had 30% packet loss on that interconnect.

TheGoodTrader
Posted - 2010.12.14 16:14:00 - [4]
 

Looks like the hamsters have gone on strike again...

PLEX FOR HAMSTER FOOD! Laughing

Kalle Demos
Amarr
Helix Protocol
Posted - 2010.12.14 16:16:00 - [5]
 

So I wasnt getting confused with my d/c, dammit I got a new reuter thinking it was me but same issue happened :(

Please visit your user settings to re-enable images.

Nomad Vherokic
Minmatar
Posted - 2010.12.14 17:57:00 - [6]
 

Is this a test for the next expansion? EvE Offline.

Herping yourDerp
Posted - 2010.12.14 18:06:00 - [7]
 

where do we send the ping plotter results

Whitehound
The Whitehound Corporation
Frontline Assembly Point
Posted - 2010.12.14 19:03:00 - [8]
 

I suggest NOT to post the results to the forum, but to use a petition.

You do not want people to see your IP address or just network.

Choujinburi
Gallente
The Greater Goon
Clockwork Pineapple
Posted - 2010.12.14 22:09:00 - [9]
 

Originally by: Kalle Demos
So I wasnt getting confused with my d/c, dammit I got a new reuter thinking it was me but same issue happened :(


If you actually did that then that is hilariously stupid.

Kalle Demos
Amarr
Helix Protocol
Posted - 2010.12.14 22:24:00 - [10]
 

Originally by: Choujinburi
Originally by: Kalle Demos
So I wasnt getting confused with my d/c, dammit I got a new reuter thinking it was me but same issue happened :(


If you actually did that then that is hilariously stupid.


Well 2 days when I d/c I made a thread asking if anyone else was, I was asking in channels and local and it seemed like I was the only one.

Keira Matrix
Posted - 2010.12.15 01:09:00 - [11]
 

Edited by: Keira Matrix on 15/12/2010 01:09:56
Edited by: Keira Matrix on 15/12/2010 01:09:38


Copied form the thread 'Login instant DC'

Not sure that thread is for the same reason although people are posting there about this problem now.


Originally by: Keira Matrix
Edited by: Keira Matrix on 15/12/2010 01:01:20
Edited by: Keira Matrix on 15/12/2010 00:51:26
Been connected for the past 5 -6 hours and about 10 - 15 minutes ago I started getting disconnected back to the log in screen. Was getting this problem about 20 hours ago too which lasted at least 5 hours. I'm in the UK also.


Edit:
20 - 17 hours ago when reconnecting after being dropped sometimes I would get the socket closed error message, not had that so far tonight. Also interesting to note that during this time it was very difficult to use this website, when trying to access a page it quite often timed out.



white kight
Helljumpers
White Noise.
Posted - 2010.12.15 05:07:00 - [12]
 

Edited by: white kight on 15/12/2010 05:07:49
I love you Spitfire, best CCP name ever!

Tres Farmer
Gallente Federation Intelligence Service
Posted - 2010.12.15 05:45:00 - [13]
 

Originally by: CCP Spitfire
Some of you may have experienced random disconnects in the past few days. After some investigation it seems that this is being caused by issues in LINX (London INternet eXchange), the hub for a lot of internet traffic in Europe and across the Atlantic.

Our engineers are looking into possible ways to mitigate this problem. In the meantime, we would ask everyone affected by this issue to send us your pingplotter and/or traceroute results - it will really help us to tackle the issue. More information on how to obtain them can be found here.

LINX (London INternet eXchange) really is a LIE (London Internet Exchange) Cool

Othran
Brutor Tribe
Posted - 2010.12.15 07:53:00 - [14]
 

Looks slightly better today. Just after midnight there was another load of routes dropped (60,000 or so) at LINX but since then it looks reasonable. We'll see once the load starts building later in the morning whether its been "fixed" or not.

It'd be very helpful if someone with a LINX member login could go take a look at what's the reported issue with the Brocade LAN (.224) and if theres an estimated time to repair. I can't believe there's nobody here with a login Wink

Kalle Demos
Amarr
Helix Protocol
Posted - 2010.12.15 07:55:00 - [15]
 

Can a dev confirm if this problem has been fixed, I like that ping plotter thing and the results were fine yeasterday and today

Othran
Brutor Tribe
Posted - 2010.12.15 08:54:00 - [16]
 

Originally by: Kalle Demos
Can a dev confirm if this problem has been fixed, I like that ping plotter thing and the results were fine yeasterday and today


They can't.

Its nothing to do with CCP - unless they have a member login (which they don't as they have no LINX presence) they are reliant on second-hand info about what's going on.

About all they could do is get packetexchange to drop LINX routing for the Brocade (.224) LAN and I doubt that'd help much, might even make things worse.

This could go on for some time depending on the problem - its already been ongoing for 5 days which indicates its really not a trivial issue.

Jane Griffin
Posted - 2010.12.15 11:46:00 - [17]
 

I had 2 disconnects in 5 mins last night, a little later i ran pingplotter, where do you want me to send it?

Zars Boy
Posted - 2010.12.15 11:52:00 - [18]
 

I cut the Plug off my sons router connection because I though it was his continual downloading that was getting me bumped every 5 minutes. Well it has caused disconnects in the past. I wont tell him if you don't.Embarassed

Othran
Brutor Tribe
Posted - 2010.12.15 12:02:00 - [19]
 

The LINX Brocade LAN problem is now apparently fixed.

Do note that it was "fixed" on Friday as well and reappeared a day or so later.

Currently traffic levels and routes are normal, so if you still have an issue then its probably not LINX now.


Major Alpha
Posted - 2010.12.15 12:56:00 - [20]
 

Wondered what was going on.

Well atleast I an hold off screaming at the customer services folk at VM :)

Cheers,

Senghir
Amarr
Sword Of The Empire
Posted - 2010.12.16 18:19:00 - [21]
 

Aaaah so that's why I almost lost my Legion this morning to one of the most poor gate camps I've ever seen.
My heart was in my mouth lol, I'd just got some T3 skills to level 5, it's got faction kit on it and I was flying about with all my expensive implants.
Landed on gate, and then tonnes of lag, Single Zealot just locking me up and shooting away. Kept hitting jump, kept getting told I was jumping, and then finding out I hadn't jumped at all.
Made it through just as he was coming in for a bump.

Reason it filled me with such dread was that I knew "the logs don't show anything".

Kalle Demos
Amarr
Helix Protocol
Posted - 2010.12.16 19:38:00 - [22]
 

Edited by: Kalle Demos on 16/12/2010 19:38:57
just d/c but I was in Jita too :(

Quote:
Your character is located within Jita, which is currently stuck. Please select a different character or try later.

Sandrestal
Posted - 2010.12.16 20:43:00 - [23]
 

it's not just jita

Anubis Xian
Ministry of War
Posted - 2010.12.17 21:56:00 - [24]
 

Does this mean my Absolution loss might actually be reimbursed? GMs say it was my fault I lost connection and was killed by a Minmatar Security High Captain 38 au from the gate I was warping to (and 43 au from the gate I came from) in Magiko.

Jongo Fett
Caldari
Save Yourself Inc.
Posted - 2010.12.18 17:33:00 - [25]
 

Im getting disconnects every couple of minutes while trying to scan, becoming impossible to play for more than 5 minutes Sad hope this gets sorted out soon.

Corozan Aspinall
Perkone
Posted - 2010.12.18 18:49:00 - [26]
 

Really bad here. Every 2-3 mins. Not CCP's fault but sure is annoying. Further compounded by over-subscribed ISP's at peak hrs. Misery loves to pay through the nose for 'broad' band crapness. Oh he does.

Othran
Brutor Tribe
Posted - 2010.12.18 18:59:00 - [27]
 

LINX was fixed 3 days ago.

I suggest this sticky is closed as its misleading now.

Bhattran
Posted - 2010.12.20 01:58:00 - [28]
 

Since about the time of Incursion v1.02 I've been getting random disconnects, delightful to now know that the problem it was blamed on is 'fixed' yet I still get these random disconnects.

Tashiell Gao
Caldari
FinFleet
Raiden.
Posted - 2010.12.20 11:56:00 - [29]
 

Originally by: CCP Spitfire
......(London INternet eXchange).....



It looks like a formal post, the way you capitalised N and X by mistake and not capitalising e is making me lOsing INterest iN eVe!1111

hermot
Amarr
Serco Group PLC
Posted - 2010.12.20 13:31:00 - [30]
 

Originally by: Tashiell Gao
Originally by: CCP Spitfire
......(London INternet eXchange).....



It looks like a formal post, the way you capitalised N and X by mistake and not capitalising e is making me lOsing INterest iN eVe!1111


I think it was done to identify that LINX was in fact the London Internet Exchange where each letter in the acronym was capitalised in the name for people to understand what it was.

Seems that is lost on some people however.


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