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capntrips
Gallente
Chaos' Heart
Test Alliance Please Ignore
Posted - 2010.10.28 18:31:00 - [1]
 

I would just like to put this out there as a warning to other large corporations and alliances out there. We have taken a major hit recently because one of our director's accounts was hacked and cleared out. They cleared out at least 5bil from the corp hangar as well as the player's account. We've also had 2 members from the alliance who have been hacked and completely cleared out to the tune of tens of billions.

CCP's reply, after a solid week, was that there was essentially nothing they could do. We were refunded the ISK that the hacker was able to make off the items, instead of the actual value for the items. For instance, he sold a scimitar for 32mil, and instead of being refunded the value of the scimitar, all we got was the 32mil. He also melted down a large quantity of T2 mods and sold the minerals.

I would just like to urge EVERYONE to be VERY careful with usernames and passwords, change them frequently. Because, if you are hacked, CCP really won't be very helpful, you will take a serious loss, and that's the sort of thing that really just ruins the game.

So be safe everyone, and remember, don't count on CCP

PIMPerian
Amarr
In for the Kill
Scooty Puff Junior Alliance
Posted - 2010.10.28 18:55:00 - [2]
 

If you get hacked, YOU did something wrong. Don't go on whatever webpages, don't let a Keylogger into your System. Don't share your Accounts ( not saying that you are / were but yeah, just saying Very Happy ).

So why would CCP bother doing a fukcton of work, just because you made a mistake ?
Getting hacked is always YOUR fault and not CCPs.
I think you can be happy that they reimbursed anything at all.

Calfis
Amarr
Dirt Nap Squad
Dirt Nap Squad.
Posted - 2010.10.28 18:55:00 - [3]
 

Has said hacker been banned at least or is this an intended game mechanic as well? Laughing

capntrips
Gallente
Chaos' Heart
Test Alliance Please Ignore
Posted - 2010.10.28 19:09:00 - [4]
 

For clarification, I did not get hacked. One of our director's did. And yea, chances are there was something he could've done to prevent it. However. He did realize within about 10 minutes that the account had been hacked. The hacker changed not only his password, but also the email associated with the account. So aside from the MAJOR security hole allowing someone to change the account email without some kind of notice or confirmation going to the original email account, there was no way to actually do anything. We spent over an hour just watching this guy sell off all our stuff. I entered a convo with him, he actually had the nerve to ask me to PvP him while he was on the stolen account. All the while the original player is sitting in corp on an alt, watching some mother****er who's stolen his account jabber away in corp chat while clearing out all his assets.

So yea, maybe HE did something wrong, but I still expect CCP to do a '****ton' of work to preserve the integrity of the game. We worked hard for that stuff and it really sucked to see it all go. It sucked even more to have to wait a full week before getting the response telling us that we would not have any assets returned to us.

As for whether he was banned.... no idea. CCP had no idea who hacked the account or how they hacked it. And it took the guy a week to get his toon back. (The hacker actually sold the toon, thankfully CCP was able to reverse that)

Galthirion
Caldari
Origin.
Black Legion.
Posted - 2010.10.28 19:15:00 - [5]
 

hate to tell you this bro sef...but as long as your a paying customer...thats all they want. lol your RL loots. anything else is just well not really woth the attention...YARRRR!!

Calfis
Amarr
Dirt Nap Squad
Dirt Nap Squad.
Posted - 2010.10.28 19:39:00 - [6]
 

Well they are in game assets and isk, couldn't CCP just see which character the isk was transfered to?

RedSplat
Caldari
Caldari Provisions
Posted - 2010.10.28 20:31:00 - [7]
 

Hacked director accounts usually means your director ran off with everything and is lying to you about it.

Joe Censored
Caldari
UNKN0WN ENTITY
Frater Adhuc Excessum
Posted - 2010.10.28 21:14:00 - [8]
 

Originally by: capntrips
We spent over an hour just watching this guy sell off all our stuff. I entered a convo with him, he actually had the nerve to ask me to PvP him while he was on the stolen account. All the while the original player is sitting in corp on an alt, watching some mother****er who's stolen his account jabber away in corp chat while clearing out all his assets.



I'm really starting to like this guy lol! Dude, your buddies who got hacked somehow gave away their username/password. They probably are total idiots and signed up for an Eve related website using the same username/password they use on their account like a total moron, or something equally ******ed. You don't have to change your password often, you don't have to do much at all, just don't give the damn thing away!!! Look at me, not giving away my username/password right now... look still not giving it away...

Personally I think the real problem is you have some people in your corp who aren't very intelligent with how they handle their own passwords, so probably should never be trusted with corp assets ever again. You're buddy is lucky he got anything back at all IMO.

ScheenK
Gallente
Constantine.
Posted - 2010.10.28 21:15:00 - [9]
 

Edited by: ScheenK on 28/10/2010 21:17:38
"he sold a scimitar for 32mil, and instead of being refunded the value of the scimitar, all we got was the 32mil"

lol wtf how is this any problem at all, u lazy **** go buy another scimi and be happy u have some reimbursed isk to do so, u should be happy they reimbursed anything at all like the previous post stated

Reiisha
Minmatar
Veto.
Veto Corp
Posted - 2010.10.28 21:40:00 - [10]
 

Originally by: RedSplat
Hacked director accounts usually means your director ran off with everything and is lying to you about it.


Very real possibility.

Gumpy Nighthawk
Amarr
Roving Guns Inc.
RAZOR Alliance
Posted - 2010.10.28 21:47:00 - [11]
 

Can you please give me your username and password so i can check if your account is hacked as well.

Inbrainsane
Minmatar
GoonWaffe
Goonswarm Federation
Posted - 2010.10.28 21:54:00 - [12]
 

Originally by: capntrips
I would just like to put this out there as a warning to other large corporations and alliances out there. We have taken a major hit recently because one of our director's accounts was hacked and cleared out. They cleared out at least 5bil from the corp hangar as well as the player's account. We've also had 2 members from the alliance who have been hacked and completely cleared out to the tune of tens of billions.

CCP's reply, after a solid week, was that there was essentially nothing they could do. We were refunded the ISK that the hacker was able to make off the items, instead of the actual value for the items. For instance, he sold a scimitar for 32mil, and instead of being refunded the value of the scimitar, all we got was the 32mil. He also melted down a large quantity of T2 mods and sold the minerals.

I would just like to urge EVERYONE to be VERY careful with usernames and passwords, change them frequently. Because, if you are hacked, CCP really won't be very helpful, you will take a serious loss, and that's the sort of thing that really just ruins the game.

So be safe everyone, and remember, don't count on CCP


Be glad that the hacker did not make terrible posts with the hacked accounts.
Oh Wait...

capntrips
Gallente
Chaos' Heart
Test Alliance Please Ignore
Posted - 2010.10.28 22:46:00 - [13]
 

Right....

This is actually the first forum post I've ever made, mostly because I know the type of people that read/respond to forum posts....

I've never known anyone in game who's been hacked, and in this past month 3 pilots I fly with have been ripped off bigtime.

I thought it might be a good idea to bring it up on the forums, let people know. The director who was hacked works in IT, he knows how to avoid stupid phishing scams, but clearly he and the rest of my corpies are all just idiots, and it's obviously all our fault.

lol internets
Caldari
North Eastern Swat
Pandemic Legion
Posted - 2010.10.28 22:51:00 - [14]
 

*snip* Please refrain from insults. Spitfire

Minigin
Caldari
Genos Occidere
HYDRA RELOADED
Posted - 2010.10.28 22:59:00 - [15]
 

Originally by: lol internets
*snip* Please refrain from insults. Spitfire



i appreciate your expert opinion on hacking in this case. ;p

Nostradamous
Caldari
Di-Tron Heavy Industries
Atlas.
Posted - 2010.10.29 00:08:00 - [16]
 

Originally by: capntrips
But I still expect CCP to do a '****ton' of work to preserve the integrity of the game.


Laughing

takedoom
Gallente
Fight Klub
Posted - 2010.10.29 00:18:00 - [17]
 

o/ capntrips

I am sorry about your loss. I agree CCP can not be counted on to restore game items or even fix game bugs. Thank you for your warning, and fly dangerous 07.

PIMPerian
Amarr
In for the Kill
Scooty Puff Junior Alliance
Posted - 2010.10.29 00:46:00 - [18]
 

Originally by: takedoom
o/ capntrips

I am sorry about your loss. I agree CCP can not be counted on to restore game items or even fix game bugs. Thank you for your warning, and fly dangerous 07.


So if you leave your front door open and your house gets emptied you gonna wonder why the insurance isn't gonna pay ? LaughingLaughing

Man Barthelme
Gallente
The Tuskers
Posted - 2010.10.29 01:26:00 - [19]
 

That sucks m8.

Vibora BR
Minmatar
Ice Fire Warriors
Posted - 2010.10.29 04:47:00 - [20]
 

Man, first of all, thks for the advise and I had a friend that has been hacked also recently and CCP was also not helpful at all.

Who can assure to me that they are not hacking by use of any CCP security flaw instead of stealing passwords?

BTW, reading this form made easy to remember why I did stop playing this game for a while, so many idiots packed together to play a game where they can be idiots without any kind of filter or lecture.

Aurora Robotnik
Caldari
Ghosts of CKSSA
Joined Brotherhood
Posted - 2010.10.29 06:18:00 - [21]
 

Originally by: capntrips
Right....

This is actually the first forum post I've ever made, mostly because I know the type of people that read/respond to forum posts....

I've never known anyone in game who's been hacked, and in this past month 3 pilots I fly with have been ripped off bigtime.

I thought it might be a good idea to bring it up on the forums, let people know. The director who was hacked works in IT, he knows how to avoid stupid phishing scams, but clearly he and the rest of my corpies are all just idiots, and it's obviously all our fault.


Welcome to CAOD :( Perhaps C&P would have been a wiser choice with hindsight. Ignore the trolls, you can just laugh when they get hacked. It doesn't take much to prevent it, but it also doesn't take much to slip up either.

Tappits
Caldari
North Eastern Swat
Pandemic Legion
Posted - 2010.10.29 15:16:00 - [22]
 

Edited by: Tappits on 29/10/2010 15:18:34
Originally by: capntrips
The director who was hacked works in IT


And what? That makes him auto qualified in any and all related disaplins in the technology industry?
Some one that works in PC world could say thay work in IT lol.

I work in IT also from time to time on a subcontract bases, and i was also HACK'ed (what your calling hacked anyway) about 2.5 years ago.

Maybe its an IT thing?

There is no one in eve you can trust not even RL m8's so don't try.

infact i bet someones getting hacked right now :)

The Medusa
Minmatar
Thunderwaffe
Goonswarm Federation
Posted - 2010.10.29 15:42:00 - [23]
 

If CCP now would just let me have another username / password on my forum accounts....

Xystance
Caldari
Dreddit
Test Alliance Please Ignore
Posted - 2010.10.29 16:04:00 - [24]
 

Originally by: capntrips

So be safe everyone, and remember, don't count on CCP


... aww

Next time invite spies into corp so your stuff can be taken legitimately.

Xaelix Sativa
Caldari
Killers.R.Us
Posted - 2010.10.29 16:45:00 - [25]
 

Strong passwords and not following links posted in local ftw.

Helios Black
Amarr
Viziam
Posted - 2010.10.29 16:46:00 - [26]
 

Originally by: Tappits
Edited by: Tappits on 29/10/2010 15:18:34
Originally by: capntrips
The director who was hacked works in IT


And what? That makes him auto qualified in any and all related disaplins in the technology industry?
Some one that works in PC world could say thay work in IT lol.

I work in IT also from time to time on a subcontract bases, and i was also HACK'ed (what your calling hacked anyway) about 2.5 years ago.

Maybe its an IT thing?

There is no one in eve you can trust not even RL m8's so don't try.

infact i bet someones getting hacked right now :)



Learn to spell and properly use the English language before you type next time please.

Doctor Ungabungas
Caldari
GoonWaffe
Goonswarm Federation
Posted - 2010.10.30 00:48:00 - [27]
 

Originally by: capntrips
I would just like to put this out there as a warning to other large corporations and alliances out there. We have taken a major hit recently because one of our director's accounts was hacked and cleared out. They cleared out at least 5bil from the corp hangar as well as the player's account. We've also had 2 members from the alliance who have been hacked and completely cleared out to the tune of tens of billions.



"One of your directors accounts" just took you for all the money you had, and is looking forward to doing it again in the future.

No chance that CCP didn't know where the isk went.

Sephiroth CloneIIV
Gallente
Rim Worlds Republic
Shadow of xXDEATHXx
Posted - 2010.10.30 04:56:00 - [28]
 

I like how 90% blaming the person who got hacked, and relishing in the misery he got, saying it is deserved.

So I suppose CCP can continue to act like inept phallus's about this happening, because 90% of other players want to have other suffer for the sake of it, even if its unfair or has little to do with game mechanics but the use of outside channels which... are illegal.

You do realize it could happen to just about anyone right, I am well aware of a hacker who got sensitive information on two forums of large alliances that were sophisticated and organized. Even with all of the security blizzard has, and steps players take people still get accounts hacked on their games too.

The lot of you are bunch of sociopaths and degenerates. I'm exposing you for what you are. How is that for a bad post to add on top the opening.

Mecinia Lua
Minmatar
Galactic Express
Intrepid Crossing
Posted - 2010.10.30 07:35:00 - [29]
 

I'm sorry for your loss.

The reason CCP only gives ISK back is they work from a zero sum situation. They can't invent isk and give to you and they can't make new items. Since anything sold or bought in EVE is bound to be used quickly and thus potentially lost (like all those minerals now in other products), or like the scimitar being lost in battle already they just return isk.

In essence they apply the KISS principle to reimbursements of this nature.

Don't give up and keep flying :)


Zdrahonul Gallentor
Gallente
Royal Black Watch Highlanders
Warped Aggression
Posted - 2010.10.30 10:52:00 - [30]
 

Originally by: Sephiroth CloneIIV
I like how 90% blaming the person who got hacked, and relishing in the misery he got, saying it is deserved.

So I suppose CCP can continue to act like inept phallus's about this happening, because 90% of other players want to have other suffer for the sake of it, even if its unfair or has little to do with game mechanics but the use of outside channels which... are illegal.

You do realize it could happen to just about anyone right, I am well aware of a hacker who got sensitive information on two forums of large alliances that were sophisticated and organized. Even with all of the security blizzard has, and steps players take people still get accounts hacked on their games too.

The lot of you are bunch of sociopaths and degenerates. I'm exposing you for what you are. How is that for a bad post to add on top the opening.


^^^ This.
If someone's account gets hacked, the least CCP can do is investigate the logs (logged IP Addresses, accounts involved, trades performed) and take ingame action to limit the damage. Both from an ethical and business perspective. Customers invest money in this; it's a business. The money invested (and I mean hard currency, not ISK) need to be protected to some extent.
Measures that need should implemented CCP-side from a security standpoint:
- Account owner can't change password without approving the request from his original e-mail address (confirmation sent to that e-mail address);
- Account owner can't change e-mail address without approving it first (same mechanism as above);
- Possibility to use different passwords (at least!) for EVE Forums accounts;
- Possibility to remotely freeze or inactivate an account on-demand by using account's e-mail address (sending an e-mail with a special API code to a generic CCP e-mail address).
Saying "it's all your bloody fault" only works if one's playing dumb, poorly coded free-to-play games AND if the company making those games is clueless about security.
Any smartypants here blabbering about how this would never happen to them need to know that in some (albeit fairly rare) cases, it's not your fault at all. One example would be VoIP Telephony accounts hacked server-side, causing many people to lose generous amounts of money because their accounts were abused by hackers. It was 100% NOT their fault.
Why not at least give those people the benefit of the doubt? Must be hard to be a human being and express sympathy, right?


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