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Kithran
Posted - 2010.09.30 13:54:00 - [151]
 

First I'm aware you can't currently log on to Sisi however I'm reporting an issue with the SisiLauncher that has been happening to me for a week or two.

Bascially the Fix Singularity Client button (or the click to play if you choose a new directory and let it make a new copy) seems to hang on updating the client. It always seem to just hang at the same point. The most recent messages are as follows (not sure if the 'Patching ...' lines are the same however the final line is alwys the same:

...lots of other Patching lines....
Patching "script\compiled.code"
Patching known files: 100.0% 5.3GB/5.3GB, 9.3MB/s 02m29s
repair url: http://content.eveonline.com/test/RepairData_181725.dat
client directory: C:\Program Files (x86)\CCP\Sisi2


I'm running Vista 64 bit

Cheers

Kithran

Kithran
Posted - 2010.09.30 15:44:00 - [152]
 

Update on my post above - I'd left the SisiLauncher running since before I made that post, it has just actually moved passed the client directory line, it is now checksumming client (and actually appears to be doing something.

There needs to be _some_ indication that something is happening (oh and taking hours is also not really practical, it was only because I'd forgotten to close it that it was left running).

Kithran

Kryz Terriq
Posted - 2010.09.30 17:17:00 - [153]
 

i want to extend my feedback a few posts before (on page 5 or so).
since i went through all that testing stuff with updating yesterday and because sisi was open for connections today, i first tried the totally manual made sisi copy and it worked, all was fine.

i then started sisi launcher on the build 181725 i had left from yesterdays test, clicked play eve and it started to update right away (patch url: http://content.eveonline.com/test/PatchData_185489.dat) to the current sisi version (like i expected it to do yesterday).

so sisilauncher in fact seems to do very well and does what it is supposed to do and it was the update probably hold back because of the issues you were facing.

but this brings me back to my initial resumee, you have to tell people, and please not in the forums, but in the client via the motd and/or sisilauncher what is going on. it has not to be a long story, you may link the forum page with a long version (if exists) in the server motd for that, but additionally a short info in the server-motd too, just like you do when facing problems on tq - like right now we have on tq "We discovered a critical issue during the final stages of deployment. We are currently working to resolve the issue and expect Tranquility to return to service at 18:00 UTC". this kind of info on sisi and maybe within the sisilauncher would be just great.


Tonto Auri
Vhero' Multipurpose Corp
Posted - 2010.10.01 00:37:00 - [154]
 

Wishful thinking:

Information that would make sense on launcher main screen:

Current installed client build/branch
Current server build
May be server MOTD

Else it's very possible in some cases to destroy installed client, instead of repair it, with launcher.

Master Akira
Shiva
Morsus Mihi
Posted - 2010.10.02 04:23:00 - [155]
 

Downloaded tool and had a few issues, running on Vista:

- Constantly asks for downloading the new version, even if it's already at the last version (1.07 as we speak)
- After correctly downloading and patching, actually launching the client gave the following error: "there are extra files in your eve client installation", referring to python25.dll. Rebooting the machine, re-checking with the tool twice and rebooting again didn't correct it, only manually deleteing the file did.

Other than that, good work!

splendidzje
Posted - 2010.10.03 07:29:00 - [156]
 

Sisilauncher does not do anything to me.

I start it, it asks if i want to download a newer version, clicked Yes, downloads sth, and then quits when the dl is finished, and nothing happens.

It doesn't even ask me about the folder where my TQ/Sisi client exists.

XP SP3. Never had issues with my client(s).

Is this issue linked to the status of the (test)server?

KOSTAS CALDARIANOS
Posted - 2010.10.03 14:06:00 - [157]
 

1)I tried to install yesterday using the Sisi launcher tool. It did the auto update to the latest version, started copying the files but in the end (few files were missing, like eve.exe)it got into an infinite loop doing nothing. Not even canceling, or "end process", could stop it so i had to restart windows. (tried it 3 times)

2)copied the eve folder and tried to patch through the autoupdate. I don't get prompted eventhough mine is an incompatible version (tried it 2 times)

3) tried to download the TQ to Sisi patch...the link is not working (tried it many many times since clicking once is easy ;P)

I'm using Win 7 64 bit and i'm open to suggestions of any kind


Roger Keen
Posted - 2010.10.03 18:17:00 - [158]
 

I'm getting the infiniloop also, on 2 machines, both running winxp. The tool starts copying the eve folder but right before finishing it gets stuck in a loop (opening and closing the "copy window"). Killing the process and copying the executables manually does it for me. Then i can run the tool again and the patching works fine. Now if someone would reactivate my sisi account... Wink

Eternum Praetorian
PWNED Factor
The Seventh Day
Posted - 2010.10.03 18:25:00 - [159]
 

Vista here.



Program copies my Tranq folder, then the window begins to loop and blink and nothing happens. Maybe you guys should ask the CSM's to download these kinds of things things and actually test them before they are released.

Or:

Buy a few random computers with diff operating systems, and see if it actually works as intended? Confused

Zeb DaMadMiner
Interstellar Research Excavation Armada
Tri Sol Syndicate
Posted - 2010.10.03 20:16:00 - [160]
 

Edited by: Zeb DaMadMiner on 03/10/2010 20:17:17
Edited by: Zeb DaMadMiner on 03/10/2010 20:16:53
Originally by: Eternum Praetorian
Vista here.



Program copies my Tranq folder, then the window begins to loop and blink and nothing happens. Maybe you guys should ask the CSM's to download these kinds of things things and actually test them before they are released.

Or:

Buy a few random computers with diff operating systems, and see if it actually works as intended? Confused

Amen.. Got the same problem :(, that and the original way to connect won't patch.

Ric Adburr
0ccam's Razor
Corcoran State
Posted - 2010.10.03 20:42:00 - [161]
 

Edited by: Ric Adburr on 03/10/2010 20:43:54
Edited by: Ric Adburr on 03/10/2010 20:43:04
Ok so my EVE client is installed at Y:\Program Files\CCP\EVE and I told this tool to copy to Y:\Program Files\CCP\Singularity. It makes a copy of everything in the new folder, except there are no copies of the EVE.exe, eve.exe (safe mode), uninstall.exe, logserver.exe, or repair.exe files.

After the copying process is complete and I click the play button on the tool it just tried to start the copying all over again.

Did I do something wrong?

JC Anderson
Caldari
Noir.
Noir. Mercenary Group
Posted - 2010.10.03 20:47:00 - [162]
 

Edited by: JC Anderson on 03/10/2010 20:48:23
Originally by: Zeb DaMadMiner
Edited by: Zeb DaMadMiner on 03/10/2010 20:17:17
Edited by: Zeb DaMadMiner on 03/10/2010 20:16:53
Originally by: Eternum Praetorian
Vista here.



Program copies my Tranq folder, then the window begins to loop and blink and nothing happens. Maybe you guys should ask the CSM's to download these kinds of things things and actually test them before they are released.

Or:

Buy a few random computers with diff operating systems, and see if it actually works as intended? Confused

Amen.. Got the same problem :(, that and the original way to connect won't patch.


Same here.

I let it go for about 30 mins or so and noticed there was no progress.. At which point I noticed the cancel button does not work either. You have to end task from the task manager.

VistaX64

Ric Adburr
0ccam's Razor
Corcoran State
Posted - 2010.10.03 21:47:00 - [163]
 

Edited by: Ric Adburr on 03/10/2010 21:48:01
Just tried something new. If you manually copy the client folder to the new directory and then run the tool for that same directory it'll update and then it will work. Did for me anyway.

JC Anderson
Caldari
Noir.
Noir. Mercenary Group
Posted - 2010.10.03 22:37:00 - [164]
 

Originally by: Ric Adburr
Edited by: Ric Adburr on 03/10/2010 21:48:01
Just tried something new. If you manually copy the client folder to the new directory and then run the tool for that same directory it'll update and then it will work. Did for me anyway.


Well doing that did get me further... But ended up with the python error and failed to update message.

CCP Atropos

Posted - 2010.10.03 23:40:00 - [165]
 

Originally by: Eternum Praetorian
Vista here.

Program copies my Tranq folder, then the window begins to loop and blink and nothing happens. Maybe you guys should ask the CSM's to download these kinds of things things and actually test them before they are released.

Or:

Buy a few random computers with diff operating systems, and see if it actually works as intended? Confused

You're points are valid, but this is why it's still a beta, Smile

CCP Atropos

Posted - 2010.10.03 23:41:00 - [166]
 

Originally by: JC Anderson
Originally by: Ric Adburr
Edited by: Ric Adburr on 03/10/2010 21:48:01
Just tried something new. If you manually copy the client folder to the new directory and then run the tool for that same directory it'll update and then it will work. Did for me anyway.


Well doing that did get me further... But ended up with the python error and failed to update message.

Any chance you could actually show us the log? It should dump to a text file in the same directory as the launcher. That would help us more than not having the log Shocked

KOSTAS CALDARIANOS
Posted - 2010.10.04 18:51:00 - [167]
 

ok, i think i found a workaround for the latest errors people have been having.
I say "i think because i can't actually be sure that this will work for everyone. I have Win 7 64-bit.

1)Before running the sisilauncher.exe you manually copy your main eve folder into another folder (example c:\program files(x86)\ccp\singularity).
2)run the sisilauncher.exe and it will auto-update
3)now, instead of clicking "play eve on singularity" you will have to manually browse to the folder you just created (bottom left option)
4)after you selected the folder you click the "fix singularity client" option.
5)after the repair is done exit the sisilauncher and go into the folder you created and make a shortcut for eve.exe (send it to desktop or wherever)
6)add the usual /server:Singularity to the command line of the shortcut aaaand you're done
7)run EVE using the shortcut you just created

it took some time and it did have to download some files for the repair process (about 450 MB for me) but in the end it worked and the resulting Test Client is up to date.

Hope this works for all

Cheers,
Kostas Caldarianos

TheCrazyT
Posted - 2010.10.04 19:07:00 - [168]
 

Edited by: TheCrazyT on 04/10/2010 19:08:17
Tried to start the test-client,too.
All went well with the updater, but when i try to start it, it tells me that the "Verification failed" for the file eve.exe (crc:81c2089c, expected:98da5210).
The launcher does not fix that file, sadly.

Haseo Arashi
Posted - 2010.10.04 19:38:00 - [169]
 

Launcher worked great when I first used it a on all my computers after the release.
HOWever. this time it seemed to update, but at the end it just started blinking and not doin anything.

So idk whats wrong with that this time, when it worked fine before.
this is occuring on my Desktop. I havent tried on my laptop yet, I'll edit in the results of that.

CCP Atropos

Posted - 2010.10.04 22:45:00 - [170]
 

If you've got any repairlog.txt I would love to read over them; they might have some clue Wink

TheCrazyT
Posted - 2010.10.05 07:19:00 - [171]
 

Edited by: TheCrazyT on 05/10/2010 09:11:47
Edited by: TheCrazyT on 05/10/2010 07:39:39
Sadly i have no repair.log and the SisiLauncher window for repairing the singularity client closes too fast.(can't even copy the text inside)
I think i just need the correct eve.exe.
Somehow your launcher does not seem to update that file for some weird reason.
(And yes, i copied the files from my tranquility installation and then started the sisilauncher)

PS:
Your method that the launcher uses is not good for my firewall, it asks me everytime if it should allow connection because it seems to extract itself into a random temporary folder.
(Using Kaspersky, and it can't remember the setting for a program (to allow/disallow connection) if the path changes.)
This is just a small problem, but its kinda annoying if your firewall asks you everytime although you tell it to remember the setting.

Edit
Managed to get the text if i try to run the launcher again:

python version: 2.7 (r27:82525, Jul 4 2010, 09:01:59) [MSC v.1500 32 bit (Intel)]
Build folder Info:
__name__: main
version: 6.40
build: 185489
codename: EVE-EVE-DEV-DEMO
region: ccp
cryptopack: CryptoAPI
sync: 185489
branch: //depot/games/EVE-DEV-DEMO/eve
appname: EVE
usescriptindexfiles: 1
role: client
aid: 0
server: Singularity
port: 26000
edition: premium
patch url: http://content.eveonline.com/test/PatchData_185489.dat
Checksumming client: 0.0%, 0.0 bytes/6.39 GB, 0.0 bytes/s, 00m00s
Downloading index: 0.0%, 0.0 bytes/24.96 KB, 0.0 bytes/s, 00m00s
Downloading index: 100.0%, 24.96 KB/24.96 KB, 2.2 KB/s, 00m06s
Downloading Patch Data: 0.0%, 0.0 bytes/799.0 bytes, 0.0 bytes/s, 00m00s
Downloading Patch Data: 100.0%, 799.0 bytes/799.0 bytes, 159.8 bytes/s, 00m00s
Patching known files: 0.0%, 0.0 bytes/545.9 KB, 0.0 bytes/s, 00m00s
Patching "eve.exe"
Failed applying patch to "eve.exe", error: RuntimeError('ApplyPatch errror: 34',)
Patching "start.ini"
Failed applying patch to "start.ini", error: RuntimeError('ApplyPatch errror: 34',)
Patching known files: 100.0%, 545.9 KB/545.9 KB, 109.18 KB/s, 00m00s
repair url: http://content.eveonline.com/test/RepairData_185489.dat
client directory: E:\Programme\CCP\EVE-Betatest
Downloading index: 0.0%, 0.0 bytes/384.62 KB, 0.0 bytes/s, 00m00s
Downloading index: 100.0%, 384.62 KB/384.62 KB, 76.92 KB/s, 00m00s
Checksumming client: 0.0%, 0.0 bytes/6.36 GB, 0.0 bytes/s, 00m00s



Guess it was a mistake to use the optional patch on my main installation. Crying or Very sad

TheCrazyT
Posted - 2010.10.05 09:52:00 - [172]
 

Alright, i tried it again.
Copied folder from main installation.
Started SisiLauncher.exe.
That Launcher tried to update, but just created a file.
I renamed the extension to ".exe" and replaced the original launcher to be able to use the new version.
(Else it would allways try to update and does nothing after that).
Then i tried to fix it to Singularity.
I get this output:
http://eve.pastebin.com/raw.php?i=wSMzJc4T
If i try to start eve i just get an error about eve.exe having a wrong crc sum.
The log i mentioned above says something about not beeing able to patch that file.
Sadly there is no "Restoring: eve.exe" entry.
So my guess is ... it just does not fix the eve.exe. Crying or Very sad

Blue Harrier
Gallente
Posted - 2010.10.05 11:43:00 - [173]
 

Edited by: Blue Harrier on 05/10/2010 11:44:59
Just tried to set up a new SiSi client ready for the test tomorrow and found the following problem;

The Launcher copied my TQ folder to the new SiSi location and then reverted back to the browse for my TQ folder with an error message. It seemed to just go round in a circle.

Comparing the file contents of my old TQ folder to the new SiSi folder revealed the problem; the Launcher had failed to copy any of the exe files. Doh!

You might like to check the file copy options in your new version and change if required.

Edit: This was version 1.09 btw.

Interscene
The Maverick Navy
Posted - 2010.10.05 14:37:00 - [174]
 

Edited by: Interscene on 05/10/2010 14:38:16
Originally by: CCP Atropos
You're points are valid, but this is why it's still a beta, Smile


Is there an ETA for when you're rolling this tool out for Tranquility? Especially with all this optional patch business running riot. I have two clients and I think ones updated with one patch and the other is updated with the other, or neither - which creates obvious headache~
It'd be nice to have this tool available for tranquility as it IS really neat.

Krynsa
Posted - 2010.10.05 18:47:00 - [175]
 

The below worked for me.

Originally by: KOSTAS CALDARIANOS
ok, i think i found a workaround for the latest errors people have been having.
I say "i think because i can't actually be sure that this will work for everyone. I have Win 7 64-bit.

1)Before running the sisilauncher.exe you manually copy your main eve folder into another folder (example c:\program files(x86)\ccp\singularity).
2)run the sisilauncher.exe and it will auto-update
3)now, instead of clicking "play eve on singularity" you will have to manually browse to the folder you just created (bottom left option)
4)after you selected the folder you click the "fix singularity client" option.
5)after the repair is done exit the sisilauncher and go into the folder you created and make a shortcut for eve.exe (send it to desktop or wherever)
6)add the usual /server:Singularity to the command line of the shortcut aaaand you're done
7)run EVE using the shortcut you just created

it took some time and it did have to download some files for the repair process (about 450 MB for me) but in the end it worked and the resulting Test Client is up to date.

Hope this works for all

Cheers,
Kostas Caldarianos

Irumani
Gallente
hirr
Morsus Mihi
Posted - 2010.10.05 19:27:00 - [176]
 

Originally by: Zagdul
Edited by: Zagdul on 25/09/2010 10:59:22




Hey this thing is pretty sweet.

Some ideas to make it stupid proof.

Since most of us are on Windows, we're used to wizards. So.


1. "Welcome to SISI Launcher.. copyright blah...etc.."

[NEXT]

(checks latest version...[OK] updates... proceeds )


2. Please select the option below that suites you best:
a) New install of SISI
b) Existing SISI user.

[NEXT]


3a. Select the directory of EVE Online.

(this will not modify etc..)

[BACK] [NEXT *to 3b*]



3b. Select the directory where SISI is/will be installed

[BACK][NEXT]



4. Copying/Verifying Files

[BACK][NEXT]




5. Downloading necessary files.

[NEXT]



6. Finished!

[] cretate deskop shortcut to SISI?
[] delete cached files etc..
[] install bladdy blah toolbar JUST KIDDING GOD DON'T!

[OK]



A PERSONAL REQUEST:

PLEASE!!! Include multiple colored / designed icon files in the eve.exe file!!!

Please visit your user settings to re-enable images.



Why on earth would they clog a nice and clean UI with such a messy wizard ?
Seriously, the current UI is not perfect, but still far much better than a wizard doing only one thing.

I still think this tool should aim to be the perfect user-testing platform :
- Ability to check if Sisi client is there & up-to-date, install/update it otherwise.
- Ability to launch logserver before launching client, link to EVElopedia to explain what is logserver, just in case.
- Ability to send logs directly to CCP, maybe with comments to include user experience point of view (basically, a form with pilot name, date & time of the test, remarks and stuff).

And voilą. You have the tool every people willing to help CCP with testing stuff should use, and there's no need for a single-task oriented wizard.

Radgette
Posted - 2010.10.05 20:28:00 - [177]
 

Originally by: Eternum Praetorian
Vista here.



Program copies my Tranq folder, then the window begins to loop and blink and nothing happens. Maybe you guys should ask the CSM's to download these kinds of things things and actually test them before they are released.

Or:

Buy a few random computers with diff operating systems, and see if it actually works as intended? Confused


i'm having the same problem it installs then just loops flashing the download window at me and i have to shut it down with task manager

Irumani
Gallente
hirr
Morsus Mihi
Posted - 2010.10.05 22:57:00 - [178]
 

Quick Sisi patch before going to sleep, and found this in log lines :

Quote:
Patching "bin\Awesomium.dll"


CCP, care to explain what's that ? Laughing

TheCrazyT
Posted - 2010.10.06 07:55:00 - [179]
 

Edited by: TheCrazyT on 06/10/2010 08:21:06
http://www.khrona.com/products/awesomium/

Its just the awesome ingame browser.
(next time google yourself)

Btw:
Can anybody with a working test-client upload the eve.exe somewhere?
The SisiLauncher really does not update it for me.
Can't believe i'm the only one with that problem.
I already tried to uninstall the optional patches on the main-client,copied the files and runned the SisiLauncher, but had no luck.

Edit:
Hm still wonder why it tells that the crc of that file is 81c2089c, although another program tells me that it is: d8034d15.
(of course still isn't the "expected" crc of 98da5210)

Tergiminius
Binary Star
Posted - 2010.10.06 11:41:00 - [180]
 

Edited by: Tergiminius on 06/10/2010 11:44:17
Get same problem as CrazyT, run the sisi-client and click to play, asks me for my tranquility folder so select it. It keeps on asking me no matter how many times I locate it till I give up. If I click cancel it does all the check-sum stuff then justs exists.

If I click cancel all the way through it tells me I've got no eve.exe file. I tried copying the one over from the Tranq folder but that pops up with an error than the client might be broken and in need of repair.

It looks like I also need a way to get this eve.exe.

Forgot to add, it's windows 7 64 bit version.


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