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blankseplocked [Proposal] Account Status Notification
 
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Saithe
Caldari
Posted - 2010.09.01 20:02:00 - [1]
 

Edited by: Saithe on 01/09/2010 20:08:43
A long while ago, I logged in one day and saw a notification that stated I 2 days left for my subscription. 'Thanks', I thought to myself, as I quickly went to my eve account page and canceled my sub so my card would not be overdrawn.

Enter today. With so many people living paycheck to paycheck, it would be an excellent idea to re-implement this notification, as to save time lost waiting for a paycheck. As of this writing, I have a character inactive because I did not have the cash to pay for the account, and now my bank account is overdrawn (because it attempted to take cash out). Not to mention, now I must wait for CCP to temporarily re-enable my account so that I may apply a PLEX card. All of this hassle and headache could be avoided by added a simple "5 days remain before auto-payment/PLEX end", whatever the wording happens to be.

I saw this once right after dominion was released. Where has this notification gone? Trial accounts still get the "14 days left" notification. Why don't paying customers get a similar notification?

deadly badger
Heretic Army
B A N E
Posted - 2010.09.01 20:11:00 - [2]
 

I agree with saithe on this one

Marcus Gideon
Gallente
Federal Defense Operations
Posted - 2010.09.01 20:11:00 - [3]
 

There's a lot of talk on this subject.

Apparently that warning only applies for a select few players.

I think you have to set up monthly payments, using a major credit card, during a full moon, between the hours of noon and 2 pm, on alternating Thursdays.

Otherwise, it doesn't show up for you. Sorry!

Ran Khanon
Amarr
Swords Horses and Heavy Metal

Posted - 2010.09.01 20:20:00 - [4]
 

Great idea this. Saves a lot of hassle on player and CCP side.

+1 for supportered




Bremen Nacht
Minmatar
Posted - 2010.09.01 20:22:00 - [5]
 

Saithe speaks the truth.
I support this.

EVE BLADE
Misty Blades
Disruptive Influence.
Posted - 2010.09.02 00:44:00 - [6]
 

Edited by: EVE BLADE on 02/09/2010 00:48:08
Edited by: EVE BLADE on 02/09/2010 00:46:25
+1 for support

Am Li
Caldari
0ne Percent.

Posted - 2010.09.02 01:13:00 - [7]
 

supported

Perrigrene
Posted - 2010.09.02 02:04:00 - [8]
 

Would be nice to have an in game counter/display.

mazzilliu
Caldari
Sniggerdly
Pandemic Legion
Posted - 2010.09.02 05:13:00 - [9]
 

I've never paid my account with a recurring payment so i don't know how things used to be, so- what kind of notification is this? is it by e-mail?

i will pick this one up, i think ccp should give more notification so people can have better control of their subscription.

Lexa HeIIfury
Incura

Posted - 2010.09.02 06:24:00 - [10]
 

Originally by: mazzilliu
I've never paid my account with a recurring payment so i don't know how things used to be, so- what kind of notification is this? is it by e-mail?


On the log-in screen, after authentication/acquiring bulk data etc.

Saithe
Caldari

Posted - 2010.09.02 07:17:00 - [11]
 

Edited by: Saithe on 02/09/2010 10:05:20
Edited by: Saithe on 02/09/2010 07:16:56
Yea, if you create a trial account, you'll see where the trial status pops up. I know it can be annoying seeing how many days are left, especially if you pay by the year. However, if there was a notification for, say, 10 days in advance, on each log in, that would be perfect.

Edit: Thanks maz. :)

Xenofarion
Gallente
Swords Horses and Heavy Metal
Posted - 2010.09.02 09:59:00 - [12]
 

+1 from me Very Happy

iJsn
Doom Guard
Wildly Inappropriate.
Posted - 2010.09.02 11:57:00 - [13]
 

afaik ... the only reason some people get notifications is when they use PLEX's or GTC's not with CC which is dumb

you get my thumbs up on this one

Takon Orlani
Caldari
Excrutiating Dirge
Merciless.
Posted - 2010.09.02 17:11:00 - [14]
 

I support this...with my AXE

Axon Cartego
Black Sail Anarchists
Yarr Collective
Posted - 2010.09.03 09:23:00 - [15]
 

I like pie +1

Mayham Jack
Caldari
Posted - 2010.09.03 19:31:00 - [16]
 


Stick Cult
Posted - 2010.09.03 19:53:00 - [17]
 

I've heard there used to be, or still is? a notification that some players see. But I've never seen it. All players should have an "X days remaining" thing on their login page.

Mynxee
Veto.
Veto Corp
Posted - 2010.09.05 12:55:00 - [18]
 

Supported. I mean, it's standard business practice for many subscription-based services and considering they already have our email addresses, cannot be that difficult to implement.

I suggest a 7-day notice with variable messages based on your type of subscription so you have a clue what action to take or not without logging into the EVE O account management page to review account details. Would be helpful for those of us with multiple accounts.

Darveses
Fantastulousification Inc.
Posted - 2010.09.05 13:32:00 - [19]
 

Originally by: Takon Orlani
I support this...with my AXE


AND MY BOW.

Saithe
Caldari
Posted - 2010.09.05 14:28:00 - [20]
 

Originally by: Mynxee
Supported. I mean, it's standard business practice for many subscription-based services and considering they already have our email addresses, cannot be that difficult to implement.

I suggest a 7-day notice with variable messages based on your type of subscription so you have a clue what action to take or not without logging into the EVE O account management page to review account details. Would be helpful for those of us with multiple accounts.



I'd like to point out, I JUST got my first ever mail in 5 years notifing me that my account will end in 6 days, because I used a plex. A few days ago, before I made this post, I received a mail stating that my re-sub failed due to lack of funds.

While email notifications are helpful, I am not going to log in to my email to see if my sub is about to end, nor should I have to view my account status via Account Management (especially when I run multiple accounts).

I should be able to see that my sub will end in 7-10 days, every time I log in during that time frame, until the game time is greater than 7-10 days, across all of my accounts.

P.S.: Thank you for the support CSM's, hopefully this can become Priority #1 for CCP, asap.

EyeBallski
Posted - 2010.09.05 15:56:00 - [21]
 

Perhap's CCP, assumes you know you have too keep paying. they may even assume you realize it's due every 30 days

They probly don't realize some people need a mommy, daddy, and/or someone too hold their hand through life

Saithe
Caldari
Posted - 2010.09.05 16:07:00 - [22]
 

Originally by: EyeBallski
Perhap's CCP, assumes you know you have too keep paying. they may even assume you realize it's due every 30 days

They probly don't realize some people need a mommy, daddy, and/or someone too hold their hand through life


Or maybe, some people carry nothing but cash on them, and when it is time to pay for Eve, they need to get cash to a prepaid credit card to pay for their account.

Just sayin, though.


 

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