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Mortis Aguila
Blue Republic
Posted - 2010.06.25 00:27:00 - [241]
 

Only lost 6 hours on an alt, and that was due to a brainfart on my part. Everybody should plan for the worst when game servers are involved. It's part of the gaming life. Bonus that CCP is giving us a little something to compensate us for the withdrawal symptoms. Thanks CCP.

Tereliss Verr
Minmatar
Space Tech Solutions
PHOENIX REPUBLIC
Posted - 2010.06.25 00:34:00 - [242]
 

It was long, it was hard, oh crap wrong site!!!
It be all cool CCP, we all know that you were doing something to improve our miserable lives and we do love you for it really.

All joking aside you do a pretty amazing job and thank you for the hard work, time a dedication that you give us all, I feel that alot of the time it is a thankless job that you all do and I just wanted to say wtf took so dam long?????

No truly Thank you, EvE is a great place where we all can forget alot of other crap in life for awhile and thank you for making it that way, you all rock!!

OMG I think I'm gonna cry Crying or Very sad

Radgette
Posted - 2010.06.25 00:38:00 - [243]
 

Originally by: Sabr Sheppard
Not sure how people are getting 31+ hours of lost access.

[Wednesday]
11:00 - 12:00 - Doesn't count since it's normal downtime.
12:00 - 23:59 - Our first 12 hours without eve. Subtle hand tremors should set in after the first 6-8 hours.
[Thursday]
00:00 - 11:00 - Another 11 hours. Up to 23 hours now. Insomnia is a normal reaction at this point. God help you if your queue was < 24 hours.
11:00 - 12:00 - Another downtime cycle.
12:00 - 16:00 - Four more hours of pain. This must be what it feels like when a drug addict runs out.
16:00 - Servers are back up. Only took 27 hours.

Unless I did something wrong it's only 27 hours of downtime, though math can be hard sometimes...


it went down at 0900 on wednesday so thats another 2 hours so were at 29now + the 2 from normal downtime = 31 add the fact it wasn't exactly up at 1600 = over 31 hours :P

Mr Epeen
It's All About Me
Posted - 2010.06.25 00:45:00 - [244]
 

Lets see...

I've been playing for 4.5 years (13,140 hrs)

I lost 12 hours on one of my accts due to not really caring to pay that much attention.

I guess I should emorage now because I shouldn't have lost that 1/1095th of my total training time.

Yep...

That's it...

I quit!!!

Who want's my stuff?

Mr Epeen Cool

Dodecapod
Posted - 2010.06.25 00:48:00 - [245]
 

good job ccp, thank you.Exclamation

Jack Tremaine
Caldari
2 Squadron SAAF
Posted - 2010.06.25 00:53:00 - [246]
 

Crisis Jeist, stop whining... Go have a **** and a nap already.

To CCP, I'm back after a long break and could care less if you had some downtime, and would like to say thanks for the way you've handled it and the freebees you're planning on giving out, and keep up the good work!

Cygwin Gaad
Caldari
The Element Syndicate
Blazing Angels Alliance
Posted - 2010.06.25 01:23:00 - [247]
 

free skillpoints? are you fsking serious?
wow thanks

but many patch days have taught me to start a long skill... so 27 days left on large hybrid turret 5...

but free skillpoints? this is unprecedented.

Andreea DeFuente
Gallente
Posted - 2010.06.25 01:35:00 - [248]
 

Originally by: Liandra Xi
Estimated Downtime: 6 Hours Actual Downtime 31+ Hours STOP ESTIMATING THE ABSOLUTE MINIMUM ONLY TIME NEEDED TO GET STUFF DONE THOUGH, IT MAKES YOU ALL LOOK VERY UNPROFESSIONAL!! What ever happened to allowing time for when things go wrong, as they ALWAYS do! Honestly not really much I can say that hasn't already been said, but this was a JOKE of a hardware deployment CCP. Tell me how much compensation would you be claiming from your service providers if as a result of their stuff up it resulted in this long a downtime, you would be claiming financial compensation right?! Screw the extra skillpoints, I want game time added to my account for the game time lost. Not happy CCP!
Though I can understand your frustration and anger (I felt the same for first few moments), let me give you my view. Downtime affected only some game time and training time... This is just a game, it's not a mission critical service sustaining lives of several hundreds of patients in some hospital (those are the services where any downtime really counts).
Things went wrong, ok, we'll get details later on what went wrong. CCP guys know they kind of failed here, but they want to make it up to us, so everyone will be compensated in a certain way (even if it would be as simple compensation as just crediting each account for the lost game time). It does not help anything if 154645752345 angry gamers scream around and call for the wrath of gods on all those CCP guys...
You lost some game time. Yes. Honestly how many of those 31 hours from your estimation would you really spend by playing EVE?
(Regarding the financial compensations in prolonged downtime - well, I work in that arena and I can tell you, things are almost always handled differently and not everything is so black and white as all that SLA/SLO documentation would suggest to be based on first three thorough readings ;)). FLY SAFE!

Ben Derindar
Dirty Deeds Corp.
Posted - 2010.06.25 01:46:00 - [249]
 

Thanks for the SP CCP, to be sure, but...

Originally by: Reiisha
I sincerely hope that this skillpoint gift isn't a precursor to some kind of cash shop where you can buy skillpoints for $. Or even ingame isk.

...so much this. Confused

/Ben

Nisktonhen
Posted - 2010.06.25 02:04:00 - [250]
 

Edited by: Nisktonhen on 25/06/2010 02:04:44
I'm lookin forward to the new patch and new ship on the way =)

Tyme Xandr
Gallente
State Protectorate
Posted - 2010.06.25 02:10:00 - [251]
 

Awesome job CCP, while you may be a little too shortsighted on downtimes, you are a class act when it comes to being generous to your customers. The SP bonus wasn't neccessary, but the fact that your offering it for a little extended downtime (upgrading to better servers to provide us with a better overall product) that shows the caliber of business people you truly are.

Thumbs up CCP, i guess this is why your called 'Crowd Control' Productions.

N Ano
Caldari
Templars of Space
Posted - 2010.06.25 02:40:00 - [252]
 

Wait, wait, wait, wait, wait...

Free skillpoints, AND A FREE SPACECRAFT?!SurprisedSurprisedShockedShockedShocked

Neztruce
Minmatar
Salubrious Port Authority
Posted - 2010.06.25 02:59:00 - [253]
 

People complain about lost skillpoints?

Anyone remember..you know....BEFORE Apocrypha? Who can seriously say they never lost some time by missing their alarm clocks to change their skill training? And for the new guys: yea, some of us really did set alarms.



To CCP: SP gift? You always did know how to make me swoon.

beerken
Posted - 2010.06.25 03:05:00 - [254]
 

Edited by: beerken on 25/06/2010 03:05:21
test

bcs1
Minmatar
River-Rats in space
Posted - 2010.06.25 03:10:00 - [255]
 

Originally by: Mr Epeen
Lets see...
I've been playing for 4.5 years (13,140 hrs)
I lost 12 hours on one of my accts due to not really caring to pay that much attention.
I guess I should emorage now because I shouldn't have lost that 1/1095th of my total training time.
Yep...
That's it...
I quit!!!
Who want's my stuff?
Mr Epeen Cool



Well said friend, well said....

Crue Knight
Amarr
Military Solutions
Green Alliance
Posted - 2010.06.25 03:17:00 - [256]
 

Edited by: Crue Knight on 25/06/2010 03:22:30
GLORY BE!!!!

http://2.forumer.com/uploads/castlehaven/post-69-1277435825.jpg

Holey Moley that was horrible! A whole day I didnt know what to do I was shaking! ....... i was cold.

Can't wait to get that gift! :P


Haha. No I do appreciate how CCP does awesome things. And this was quite necessary and awesome! :P

--------------------------

Image changed to link. Navigator

blyboy69
Posted - 2010.06.25 03:18:00 - [257]
 

how do we get the lost skillpoints?mail me in game thanks

Nathan Omarr
Amarr
Prototype Securities
Posted - 2010.06.25 03:32:00 - [258]
 

As a trader I have to ask: Will we be able to contract these skillpoints? YARRRR!!

Mr Investor
Posted - 2010.06.25 03:35:00 - [259]
 

Edited by: Mr Investor on 25/06/2010 03:44:47
sooo much love....im going to feel sick Confused

Making "unexpectedly long downtime" more expected would help in general Laughing as it is same story again and again.

Quote:
In gratitude for your patience, we will give an extra pool of skillpoints to all accounts (paying and trial) that were active at the beginning of this downtime, on one character per account. This skillpoint pool will be appropriately sized for the downtime time frame, universal across all accounts regardless of character attributes/implants and may be applied as each player wants. This will be done through a new system in the development pipeline


and this now sound suspicious, is this maybe prelude to SP/isk/item shop mechanism ? Rolling Eyes what a "wonderful" gift would that be Neutral

Khoard
Minmatar
Brutor Tribe
Posted - 2010.06.25 03:39:00 - [260]
 

I read somewhere that the Eve Online that's in China does allow you to pay extra to get more skill points. Like you pay a months subscription fee to get 30 days of skill training instantly.

Wonder if they are going to start doing that here since now they have the infrastructure for 'injecting' skill points where the player wishes to use them.

Furionsavage
Posted - 2010.06.25 03:43:00 - [261]
 

Thanks a lot CCP. Not many people understand the hard work you guys put in to keeping the server online. And hopefully the free gift isn't going to be some almost useless frigate with a "unique" probe launcher on it.

Glospey
Aliastra
Posted - 2010.06.25 03:43:00 - [262]
 

Edited by: Glospey on 25/06/2010 03:45:51
Originally by: Nathan Omarr
As a trader I have to ask: Will we be able to contract these skillpoints? YARRRR!!


I don't know whether to laugh or cry. Your post is amusing but also has scary implications. I would be VERY disappointed in CCP if they made it another game where whomever has the most cash "wins". Not so disappointed I'd stop playing though. I'm addicted :P

Originally by: Furionsavage
Thanks a lot CCP. Not many people understand the hard work you guys put in to keeping the server online. And hopefully the free gift isn't going to be some almost useless frigate with a "unique" probe launcher on it.


It looks like some sort of hauler. I'll put a link here for you ;)

Primae

Mr Investor
Posted - 2010.06.25 03:50:00 - [263]
 

Edited by: Mr Investor on 25/06/2010 03:54:43
Edited by: Mr Investor on 25/06/2010 03:52:50
Originally by: Glospey
Edited by: Glospey on 25/06/2010 03:45:51

I don't know whether to laugh or cry. Your post is amusing but also has scary implications. I would be VERY disappointed in CCP if they made it another game where whomever has the most cash "wins". Not so disappointed I'd stop playing though. I'm addicted :P



addictions are curable.

thanks for this, and for that, but btw, they are not doing this for you if you didnt realize it yet. its not charity, its company maximizing income, so start begging daddy for more pocket-money YARRRR!!

Glospey
Aliastra
Posted - 2010.06.25 03:53:00 - [264]
 

Edited by: Glospey on 25/06/2010 03:55:09
Originally by: Mr Investor
Originally by: Glospey
Edited by: Glospey on 25/06/2010 03:45:51

I don't know whether to laugh or cry. Your post is amusing but also has scary implications. I would be VERY disappointed in CCP if they made it another game where whomever has the most cash "wins". Not so disappointed I'd stop playing though. I'm addicted :P



addictions are curable.


Only if the addicted person wants to be ;)

(And I'm sadly aware of your edit)

Duno666
Caldari
Honorem Ad Infinitum
Posted - 2010.06.25 04:08:00 - [265]
 

Really, Though, I think the biggest thing here is that CCP doesn't have to give us anything. They could have just set up EVE and shipped it, and then left it alone. No updates, no patches, no Free Expansions, no Free ships, no extra SP, no Test Server. Nothing. So the downtime went long, oh well. ****e happens. CCP shows its caliber by giving its players free stuff on top of the great in-game help and professionalism that they show.

Think about it. EVE is about the same price as WoW ( if my memory serves me correctly...) Oh, but wait, then you have to buy the WoW expansions. Oh, and if you want to get anything done properly you have to be in a big guild and participate in PvP and Raids and... blah, blah, blah.

I have a small corp in EVE ( ~5 people ). I have had more fun ( and more sorrow ) playing EVE than any other game, MMO, RPG, Action-Horror (I'm looking at you, RE) or otherwise. So, I have to say:

"Thank you, CCP. You truely care about your players, going to extra lengths to ensure that they enjoy your game, which you have put blood, sweat, tears and many, many hours of overtime in to making your dreams come true for us, the Players. I apologize on behalf of the Griefers who cannot see past their own ego and childishness. I already have my next 4 years of skill training planned, and I intend to be around for far longer than that. Never make an EVE Online 2 ( you're already on 11 anyway, right? ), please keep building on this solid foundation. Again, Thank you, CCP."

Also, like the people above me said, I hope this "new" SP pipeline feature isn't about paying extra money for SP. While that could (probably) be justified in some way, it almost sounds you like you just want more money, and that would make me very sad.

Mr Investor
Posted - 2010.06.25 04:13:00 - [266]
 

Quote:
nullLinkage


basically DT like that is best what you can get from CCP Wink thank you CeCePe Very Happy

Mr Investor
Posted - 2010.06.25 04:21:00 - [267]
 

Edited by: Mr Investor on 25/06/2010 04:46:40
Originally by: Duno666
Really, Though, I think the biggest thing here is that CCP doesn't have to give us anything. They could have just set up EVE and shipped it, and then left it alone. No updates, no patches, no Free Expansions, no Free ships, no extra SP, no Test Server. Nothing.


hahaha and who will pay for this, some of guys play for example couple of years, that point of view is childish. You dont have merchandise, you dont make $$ plain and simple. they want to grow, and make more and more income isn't it ? its not scientific project, they are not focused on 'engine' developement, minimizing lag, whatever else, they are focused on using what they have to earn more and more :D adding from time to time feature which are going to keep players in game.


btw you sound like some kind of corporation propaganda officer, its so commnon nowadays for comapnies to attempt to brainwash customers Neutral

Quote:
So What's The Problem? Gaming has changed. It used to be that once they sold us a $50 game, they didn't particularly care how long we played. The big thing was making sure we liked it enough to buy the next one. But the industry is moving toward subscription-based games like MMO's that need the subject to keep playing--and paying--until the sun goes supernova.

quote from here

ObviousTroll Alt
Gallente
Hulkageddon Orphanage
HYDRA RELOADED
Posted - 2010.06.25 04:21:00 - [268]
 

Edited by: ObviousTroll Alt on 25/06/2010 04:25:12
Originally by: RaptorXL
Originally by: Shaera Taam
Originally by: 0xdecafbad


I just lost about 15 hours worth of training time, because my skill queue ran out during the extended downtime. Now everyone gets 24 hours of free skillpoints? That does not change anything, I'm still 15 hours behind everyone else!




really? you're gonna complain like its CCPs fault when it was completely your own? about not keeping the EULA in mind and loading a long skill in the queue? for an extremely well publicized *server move* that anyone with an ounce of info tech experience knows should take *days!*

sry, my fault... of *course* you're gonna complain... silly me...

personally, i applaud CCP's ability to pull off such a move in 30+ hours! and reimbursement? while totally unnecessary, CCP, it is appreciated...

again, tyvm!


Hell I'll complain. I'm sick of you idiots quoting the EULA, have YOU actually read it? Someone posted part of it that explains the service may go down during use and they are not liable for that. And sure, I don't blame them any time the server needs a reboot. But NO WHERE in the EULA does it say to load a 23 days skill cuz they may **** up and be down for 2 days straight.

Also, who cares if a server move *should* take 5 days? Any idiot with common sense knows to keep his old computer until after he's finished building and loading the software onto his new one.
I mean, which of you are stupid enough to sell you house or car before going out to buy a new one?

And that's why CCP said originally what, 12 hours for the move? They weren't doing this on a whim, they did have a plan, and yes something went horribly wrong and YES as a business it is bad customer service to promise something and not deliver. And an equal SP bonus to everyone does not fix the ****up of no one could update thier queues.

So anyone who had a 25hour skill queue setup for a 12hr downtime and who has been Fracked over by the server being out for 31hours + whatever time it takes for the to get to log in after dealing with RL has the Fracking right to ***** to CCP.


No, you don't. You have no rights at all to whine or complain. EVERYONE knows when server patches, or upgrades are scheduled, it behooves you to que up some long skills for the possibility of something getting borked and the DT winding up taking much longer than expected. And if on the odd chance you didn't know this, guess what.. you know it now.

Furthermore, if you had paid attention to the dev blog you would know they were not just firing up a new system, they were MOVING the existing system, and adding to it's functionality. This requires *gasp omfg* turning off the existing hardware, so it could be moved.

Golly what a concept huh?

I've been playing MMO's longer than 1/2 you whining babies have been out of your dirty diapers and it is pretty much expected by us old timers that 'scheduled downtime for patches and upgrades' take longer than expected, and to prepare for it accordingly.

If that is not something you are able, or prepared to do while playing an online game. I suggest you uninstall all the MMO's installed on your computer and then shut your computer off and go outside.

Roshin Lokel
Posted - 2010.06.25 04:34:00 - [269]
 

I like the fact that people THINK they can tell someone to stop whining and to STFU if they dont like it to leave the game and them alone. No offense to you guys but I can argue with you all day about who has the right to whine and who doesnt but the fact remains this is a forum. Meaning an exchange of ideas and expressions. People have just as much right to whine and ***** as you do to tell them not to. The fact remains you can tell them to STFU and leave but they can say the same to you. You don't realize by preaching to whiners you are whining yourself. If someone wishes to ***** at CCP let them....its their right and choice to. You may tell them to STFU all you want but the fact remains they can tell you the same.

If you wish to kiss CCP and all other MMO's asses then go ahead but don't confront someone just because you don't like what they say about this game, because they may tell you if you don't like reading it to STFU and turn YOUR computer off. CCP amdits that this is a record DT, NO ONE I dont give a **** who you are planned on the DT lasting 30 hours....20 maybe 23 perhaps. CCP does have stupid moments such as the time they tried to screw with the DB and make main times shorter while it was live on a sunday mid day. First you dont **** with DB on a busy day to **** off a lot of people and second you dont do it middle of a day, do it after DT or before. At the very least send an in-game message that some play with DG will be going on. So what happened? well it crashed and stayed down for 4 hours. This has been THE WORST Dt in eve history and it won't be the last either. Perhaps before we start to ***** at whiners we realize we ourselves are whining in the process. Perhaps when you stop to think that you can let them vent and go watch a movie instead of confronting.

ObviousTroll Alt
Gallente
Hulkageddon Orphanage
HYDRA RELOADED
Posted - 2010.06.25 04:47:00 - [270]
 

Edited by: ObviousTroll Alt on 25/06/2010 04:59:58
Edited by: ObviousTroll Alt on 25/06/2010 04:50:06
Originally by: Roshin Lokel
Mindless drivel


What part of "we are MOVING THE SERVERS TO A NEW DATA CENTER and adding new hardware" did you miss? Do you understand what that means? ADDING new hardware (to a Windows database and installation - Windows is notorious for disliking hardware changes). If they had just moved the cluster physically and plugged everything back in the way it was, I am sure, it would have fired up and worked just fine. But they also added to hardware, that had to be added to the DB and OS code. Sometimes stuff just happens and the DB apparently took a dislike to the new hardware and said "nope, not gonna run" at which point, about all you can do is figure out what piece(s) of code, in potentially millions of lines of code, is causing you issues.

If it is more than one, you have to work back from x to a and fix each piece that is throwing an error, and then test them to make sure they are not causing other bits of code to throw an error. This takes *gasp* time.

The EULA is pretty clear in that it states CCP doesn't have to reimburse you for a damn thing, if the servers go down, or stay down for an unexpected length of time. It is not CCP's responsibility to make sure you train a long skill. That is your responsibility. Any failure on your part to expect the worst, where computers upgrades and moves come in, is just that YOUR FAILURE.

CCP is being generous in giving us a cookie, when they don't have to. And, as an addendum to this post, read this, particulalry the underlined parts.

# 12 NO WARRANTIES
The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind. You assume all risk of use and all risk associated with accessing the System and playing the Game.

CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software.

While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures.


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