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Mortis Aguila
Blue Republic
Posted - 2010.06.24 22:39:00 - [211]
 

Originally by: Dealth Striker
Originally by: Mortis Aguila
Edited by: Mortis Aguila on 24/06/2010 21:04:58
Awww, only 7 pages of tears at this point? I'm disappointed.

Good job on the SP compensation, CCP. Thank you!


If you actually read the posts instead of making an assumption then you would be really disappointed since it would mean less than 7 pages - Laughing

Good job CCP


Well, if I had done that, I would have deprived you of an opportunity to complain. And what kind of forum would this be if not for all the complaining? Hmm? Think of the bunnies, man! Laughing

EdwardNardella
Capital Construction Research
Posted - 2010.06.24 22:45:00 - [212]
 

It certainly is not fair that some lost skill time while others did not. I was tempted to come on here and complain about the time I lost.

But I would rather CCP spend resources in other areas than customer support for clients that should be able to queue up a multi-day skill.

OFC it is not fair. But the alternative is a skill queue limited by weeks and not days. Perhaps this will happen, but until then lets all just suck it up and be grateful that CCP lets you winers and trolls play their game.

Good job CCP I am sure this downtime was hellish.

You made it and tranquility is up and more powerful than ever! Thanks much.

BTW did I mention I appreciate all the hard work you have done for us CCP.

Your marketing tagline "The Universe is yours" I think in inaccurate. Its ours, yours and the communities CCP. P.S. TYVM

fishblades
GoonWaffe
Goonswarm Federation
Posted - 2010.06.24 22:47:00 - [213]
 

Skill point compensation is the dumbest thing I've ever heard and you people cheering for it are hopeless.

"Set a long skill!" is EvE mantra, as basic as "Don't forget to update your Clone!"

All of you deserved to lose your skill points. Shame on you CCP :(

Useful Alt
Posted - 2010.06.24 22:48:00 - [214]
 

Situation: I lost about 16 hours of training time, I just had the chance to log on

Question: Will I receive more SP than the one that didn't lost skill time?

Cole Ontor
Posted - 2010.06.24 22:50:00 - [215]
 

Compensation! ugh This game is turning into wow.
Some things we where use to like not trusting set times of ccp
and the no compensation,read the eula thing should not change.
What will be next reimburst cause of lag......Laughing

Tempus Temporis
Posted - 2010.06.24 22:52:00 - [216]
 

Yay for CCP!

Kylie Minogues
ISA Istarska Svemirska agencija
Posted - 2010.06.24 22:53:00 - [217]
 

Originally by: Sour Mint
Edited by: Sour Mint on 24/06/2010 22:14:29
What you have never phoned the power company or phone utility and had a emo rage pffft sure you have



Nope, I haven't. Ever.
I have good family education. Empathy. Intelligence. Common sense.
Something that is missing on the other side of the Atlantic, many times. Unfortunately.
And I've been working in the customer service, for years, now.
If I was perma-beatching to every little thing like some of you here, I'd start wondering, what way did my life went to.
Live long, and prosper.

Shaera Taam
Minmatar
Minmatar Death Squad
Broken Chains Alliance
Posted - 2010.06.24 22:54:00 - [218]
 

Originally by: Phantasms Shadow
Originally by: RaptorXL
Originally by: Shaera Taam


really? you're gonna complain like its CCPs fault when it was completely your own? about not keeping the EULA in mind and loading a long skill in the queue?




Hell I'll complain. I'm sick of you idiots quoting the EULA, have YOU actually read it? Someone posted part of it that explains the service may go down during use and they are not liable for that. And sure, I don't blame them any time the server needs a reboot. But NO WHERE in the EULA does it say to load a 23 days skill cuz they may **** up and be down for 2 days straight.

Also, who cares if a server move *should* take 5 days? Any idiot with common sense knows to keep his old computer until after he's finished building and loading the software onto his new one.
I mean, which of you are stupid enough to sell you house or car before going out to buy a new one?

And that's why CCP said originally what, 12 hours for the move? They weren't doing this on a whim, they did have a plan, and yes something went horribly wrong and YES as a business it is bad customer service to promise something and not deliver. And an equal SP bonus to everyone does not fix the ****up of no one could update thier queues.

So anyone who had a 25hour skill queue setup for a 12hr downtime and who has been Fracked over by the server being out for 31hours + whatever time it takes for the to get to log in after dealing with RL has the Fracking right to ***** to CCP.


Chill dude. It's a game. GAME. Wow.


LOL, shadow! i was just about to respond with *those* very same words!

and raptor, tbh, no i havent read the entire EULA. you got me there. grats.

i do, however, realize that CCP is a game company, and that we're all paying them to produce the game that *they* want to produce. we are all extremely lucky to have them even listen to us and actually care. they could be like *some* companies, that make the game that they want to, and do nothing but have a few lulz at the collected tears on the forums.

you dont like something and want to complain? that's okay by me. really, it is! but you might consider taking that complaint (and a well-reasoned idea to fix it) somewhere that might make a difference. the CSM might be a good place to start. chances are, your rant here on some "official" threadnought is going to make zero difference.

damn... kinda like me trying to give you advice on it...

oh, well. fly safe all! see you in the 'verse!

/me shrugs and walks away

River Ace
Minmatar
Posted - 2010.06.24 22:54:00 - [219]
 

Thanks CCP for all the hard work moving the TQ cluster, good effort :)
And, thanks for the SP pool + new PI boat.

I might even have a positive EMO fit, do the EWOK dance and start another account.


River

0xdecafbad
Posted - 2010.06.24 22:56:00 - [220]
 

Originally by: Vynel Mortes
Now CCP steps up and says, "Hey we realize this has caused a problem, even though we're not required to we're going to give a universal skill point bump on every account to ensure that the skill points are compensated for."

See, I would not have a problem if they sticked to their policy of never reimbursing anything, given that this was clearly a case of "force majeure". It would suck of course for those of us that lost SP, but at least it's consistent.

But this time they have stepped forward and actually accepted responsibility and said it's their fault, but they don't offer any reimbursement. Because a "gift" of SP to all players is just that, a gift, and not a reimbursement at all. I'm still worse off because CCP screwed up.

Originally by: Vynel Mortes
There are alot of other resources that were lost due to downtime, Planetary Interaction resources, Minerals from Mining, Isk from Ratting, positioning in PVP due to preplanned events.

That's not the same thing at all. All of these boil down to isk, which can be obtained by either investing some of your time or your money. Skillpoints are the one thing in EVE that you can't get any other way (which is a good thing).

Originally by: Vynel Mortes
Is CCP required to do this for anyone...absolutely not. CCP has no personal responsiblity to making sure that our skill points, isk, minerals resources are replaced because they were moving to servers to try to address at least part of the problems we complain about on a regular basis.

Then why the gift? Why accept responsibilty if you're not going to reimburse people?

And to the "LOL you should have put a 25day skill in cause CCP is teh dumb!" crowd: Of course I had a skillplan that was way longer than the originally given downtime, by several hours even. And if you're arguing with the EULA, well, there's a difference between being a CCP fan (to which I count myself), and having your head stuck up their ass, just saying.

Deliceous
Lone Star Exploration
Lone Star Partners
Posted - 2010.06.24 22:57:00 - [221]
 

The Skill boost gift I think is a balance gift, should not up set the market economy etc. and with 35Years of skills to learn (now longer Since I have checked).....

And for RP reasons... Have an Eureka Moment - a moment when everything just clicks! though I would recommend not "[run] through the streets of Syracuse naked."

Keep up the good work CCP the implementation of new hard ware can be tricky.

Now if I had only remembered the number one rule about CCP doing patching....... Learn an extra long skill! Keep on forgetting than.


William Mill3r
Posted - 2010.06.24 22:59:00 - [222]
 

Edited by: William Mill3r on 24/06/2010 23:11:55
Edited by: William Mill3r on 24/06/2010 23:02:58
Originally by: Swidgen

Nonsense. Training the Learning Skills is an investment that pays off down the road. I trained them early on (for several months on and off), knowing that I was passing up on more useful skills at the time, in order to reap the dividend of reduced training time later on. I am seeing that dividend pay off in spades now.

Some people apparently feel entitled to the same SP per hour as those with good Learning Skills, despite never having put forth the effor to earn it.

Stop whining about the Learning Skills or train them yourselves, you lazy fracks.

Agreed, also if they ever remove Learning skills, or whatever, I grealty hope they put a notice at least 6 months if not a year before... because hmm if that's done tuesday, while still some of us are wasting time to learn them, that's quite wrong... I would rather have learned skills with high SP/hour than wasting time with skill not quite aligned with my mapping, like a lot of us did with charisma recently for PI.
We invested on learning as long term plan...we expect to get said dividend when we clicked "learn lvl 5" back then. Removing them next tuesday, without even a notice, is either a very poisonous gift, or a wet dream of people around here...

Another possibility is that this extra gift, is giving all learning skills to everybody all 11 to lvl 5 on tuesday including all new characters and giving to everybody who has them already extra points to redistribute... but that has the exact same effect as removing them, so if that's it I wouldn't be fooled.


Let's also see this for a second, let's say on tuesday CCP gives 7M free SP to everybody, and that every single character created from now on has all learning skills trained, what you people are going to do ? They let you the choice, inject thoses 7M all in learning that you never wanted to learn in the first place ? or use them in normal skills... we would go back again to the same thing, people who "hate learning skills" would all inject them in normal skills just because they have some ToC about having usefull skill as fast as possible, and the next month cry because the learning skills are still there and they don't have them... that would be quite hillarious to watch...
bottom line get your learning skills or stop *****ing about it, CCP would throw you 10M free SP you would still not learn them... so you are the only one to blame, and if you would, then hey, you have SP ticking every second, remember ?

fishblades
GoonWaffe
Goonswarm Federation
Posted - 2010.06.24 23:05:00 - [223]
 

Edited by: fishblades on 24/06/2010 23:05:40
Originally by: 0xdecafbad
And to the "LOL you should have put a 25day skill in cause CCP is teh dumb!" crowd: Of course I had a skillplan that was way longer than the originally given downtime, by several hours even.


hahahahah you are dumb and deserved to lose the SP. This isn't a slight against CCP. Unexpected things happen when they update or patch, it's just how things go. Covering yourself for a few hours doesn't cut it.

My characters were training 14+ day skills, cause I'm smart... and you're dumb. EvE has never rewarded stupidity so I don't see why they should start now.

All of you people who weren't training long skills basically jumped through a gate without a scout and were surprised when you got blown to hell.

LongLive TheQueen
Posted - 2010.06.24 23:05:00 - [224]
 

My absolute favorite part of these unexpected downtime extensions is coming to the blog and basking in the rage. This thread is beautiful. Please sir, I want some more.

CCP, I hope you guys enjoy some down time of your own. I'm sure the stress was incredible over the last day or so. Hope your new server site kicks asp.

Sabr Sheppard
Gallente
Brotherhood of Redemption
Seven Seas Alliance
Posted - 2010.06.24 23:07:00 - [225]
 

Edited by: Sabr Sheppard on 24/06/2010 23:26:42
So where will this SP Pool be? I hope the water is nice and cold as the weather here is quite hot. Wink

Oh, great job in the PR department for the extended downtime. I actually foresaw it happening and had all my chars with long skills in queue. You guys really don't have to give anyone anything but extra SP is a nice gift.

And this "new system", please DO NOT allow people to buy SP. It takes the fun out of the game if it comes down to just buying your way to the top instead of actually working for it. Instead, how about making the skill queue longer than 24 hours or allow you to load skills in the queue where the prerequisites are in the queue. Ex: Put Medium Hybrid Turret and Medium Blaster Specialization in the queue at the same time, one after the other.

Mortis Aguila
Blue Republic
Posted - 2010.06.24 23:10:00 - [226]
 

Originally by: fishblades
Edited by: fishblades on 24/06/2010 23:05:40
Originally by: 0xdecafbad
And to the "LOL you should have put a 25day skill in cause CCP is teh dumb!" crowd: Of course I had a skillplan that was way longer than the originally given downtime, by several hours even.


hahahahah you are dumb and deserved to lose the SP. This isn't a slight against CCP. Unexpected things happen when they update or patch, it's just how things go. Covering yourself for a few hours doesn't cut it.

My characters were training 14+ day skills, cause I'm smart... and you're dumb. EvE has never rewarded stupidity so I don't see why they should start now.

All of you people who weren't training long skills basically jumped through a gate without a scout and were surprised when you got blown to hell.


Sooooo, does goonswarm have any adults? Can I talk to an adult please?

Eivo
Posted - 2010.06.24 23:10:00 - [227]
 

Originally by: 0xdecafbad
And to the "LOL you should have put a 25day skill in cause CCP is teh dumb!" crowd: Of course I had a skillplan that was way longer than the originally given downtime, by several hours even.



You saw the words "extended downtime" and planned ahead by only a few hours?

fishblades
GoonWaffe
Goonswarm Federation
Posted - 2010.06.24 23:13:00 - [228]
 

Edited by: fishblades on 24/06/2010 23:14:54
Edited by: fishblades on 24/06/2010 23:13:53
Tons of *dumb people lose skill points every patch day or downtime announcement, what's the difference between this case and every other case we've had. I just don't understand changing the rules now.


*haha you cant say ******ed

vvv BUT THEY NEVER HAVE thats the point

S McKellop
Posted - 2010.06.24 23:14:00 - [229]
 

You should always set a long skill. CCP doesn't have to give people that lost training time anything, but yet they do. CCP is amazing and very customer friendly. Thank you for your had work and I am looking forward to seeing what that special gift is next week!

Mortis Aguila
Blue Republic
Posted - 2010.06.24 23:16:00 - [230]
 

Originally by: S McKellop
You should always set a long skill. CCP doesn't have to give people that lost training time anything, but yet they do. CCP is amazing and very customer friendly. Thank you for your had work and I am looking forward to seeing what that special gift is next week!

QFT

ks0
Posted - 2010.06.24 23:27:00 - [231]
 

First I was worried...

But then I was sure you guys knew what you were doing.

Only extending the downtime to make sure we (the players) had the best experience possible, and also making sure you "made up for" the extension...

I love you guys!! Stay awesome!

Very Happy

Liandra Xi
Amarr
The New Era
C0NVICTED
Posted - 2010.06.24 23:27:00 - [232]
 

Estimated Downtime: 6 Hours
Actual Downtime 31+ Hours

CCP learn to allow appropriate time for when things go wrong! If you announce a 12-24 hour downtime, and it takes 31 hours, we wouldn't be as annoyed as we can plan to do something else for that day. If you announce a long downtime and can bring it up early, all the better.

STOP ESTIMATING THE ABSOLUTE MINIMUM ONLY TIME NEEDED TO GET STUFF DONE THOUGH, IT MAKES YOU ALL LOOK VERY UNPROFESSIONAL!! What ever happened to allowing time for when things go wrong, as they ALWAYS do!

Honestly not really much I can say that hasn't already been said, but this was a JOKE of a hardware deployment CCP. Tell me how much compensation would you be claiming from your service providers if as a result of their stuff up it resulted in this long a downtime, you would be claiming financial compensation right?!

Screw the extra skillpoints, I want game time added to my account for the game time lost. Not happy CCP!

RuleoftheBone
Minmatar
Black Viper Nomads
Posted - 2010.06.24 23:30:00 - [233]
 

Edited by: RuleoftheBone on 24/06/2010 23:31:36
I would like to congratulate CCP on a perfectly executed troll disguised as a "thank you for your patience here have some SP for the lengthy service outage" Laughing.

Also...nice speedy forums and in game seems quicker too.

<3 Bone

protip: this is where you say "psych no free SP after all" YARRRR!!

**edit**TIA for the nifty forthcoming ship. Needs midslot for tackle though Razz

Dober Myn
Posted - 2010.06.24 23:40:00 - [234]
 

Huh. Apparently Internet Spaceships is serious business to some people. All in all, the only reason I have to complain is about myself for completely spacing off that there would be a downtime coming up, and not planning accordingly.

It seems to me like some people need a flashing strobe light blinking at them that takes over there screen every 30 minutes (Full Screen, so they have to click out of it, but only while they're docked in a station, so they can't complain about how it got in their way in the middle of a battle, etc. etc.) that reminds them that Eve will have an extended downtime. This should happen for the week before they actually have the downtime, and reminders to all that they should plan their skill queue accordingly.

Simple fact of the matter, CCP is giving everybody a bonus for the downtime, not because you didn't RTFM and pay attention to when they're going to be down, but because they're nice, and don't want any of you to go and emoragequit and go back to WoW.

Honestly, I didn't read this whole thread, but what I did read of it showed that I wouldn't be bothered if some players did emoragequit.

tl;dr Nice job CCP, yeah it took longer than you expected, but meh, don't worry too much about all these whiners.

Raskor
Deep Core Mining Inc.
Posted - 2010.06.24 23:42:00 - [235]
 

I am amazed at everyone that thinks we don't deserve any compensation. We pay for access. When the servers are down, we don't have that access which we paid for.

The server was down when I woke up on Wednesday (after scheduled downtime had started). The server was down when I went to bed on Wednesday evening (well after unscheduled downtime had started). The system was still down when I woke up today (Thursday).

*** When the downtime exceeded their posted guidelines, it became an unscheduled downtime.

In any other circumstance, we would be owed credit for at least 1 day of access --- which they have done in the past.

However, I will reserve judgment until I see just how many SP we are talking about and if I feel that is commensurate for 31 hours of lost access.

bazak
Posted - 2010.06.24 23:46:00 - [236]
 

Originally by: Liandra Xi
Estimated Downtime: 6 Hours
Actual Downtime 31+ Hours

CCP learn to allow appropriate time for when things go wrong! If you announce a 12-24 hour downtime, and it takes 31 hours, we wouldn't be as annoyed as we can plan to do something else for that day. If you announce a long downtime and can bring it up early, all the better.

STOP ESTIMATING THE ABSOLUTE MINIMUM ONLY TIME NEEDED TO GET STUFF DONE THOUGH, IT MAKES YOU ALL LOOK VERY UNPROFESSIONAL!! What ever happened to allowing time for when things go wrong, as they ALWAYS do!

Honestly not really much I can say that hasn't already been said, but this was a JOKE of a hardware deployment CCP. Tell me how much compensation would you be claiming from your service providers if as a result of their stuff up it resulted in this long a downtime, you would be claiming financial compensation right?!

Screw the extra skillpoints, I want game time added to my account for the game time lost. Not happy CCP!



lolz this sorta thing is always funny to see, but anyways thanks ccp and peoples they didn't have to give us anything but they decided to be nice and give us a little something for our troubles. be happy ya got anything instead of nothing, i seriously don't understand the FREE=BAD attitude so many of u are taking.

(am very thank full for allowing my extractors to produce a small mountain of overflow over the past few weeks and having a 20+ day skill training all by accident having not noticed the downtime announcement :D talk about falling @#% backwards into a nice situation free PI ship and extra SP ftw)

P.S. and remember kiddies FREE = GOOD!!!!

Sabr Sheppard
Gallente
Brotherhood of Redemption
Seven Seas Alliance
Posted - 2010.06.24 23:57:00 - [237]
 

Not sure how people are getting 31+ hours of lost access.

[Wednesday]
11:00 - 12:00 - Doesn't count since it's normal downtime.
12:00 - 23:59 - Our first 12 hours without eve. Subtle hand tremors should set in after the first 6-8 hours.
[Thursday]
00:00 - 11:00 - Another 11 hours. Up to 23 hours now. Insomnia is a normal reaction at this point. God help you if your queue was < 24 hours.
11:00 - 12:00 - Another downtime cycle.
12:00 - 16:00 - Four more hours of pain. This must be what it feels like when a drug addict runs out.
16:00 - Servers are back up. Only took 27 hours.

Unless I did something wrong it's only 27 hours of downtime, though math can be hard sometimes...

Purloiner
Posted - 2010.06.24 23:57:00 - [238]
 

Liandra Xi,

Dude step out side of your perfect world.

We all know things can go wrong but we sure as hell hope they don't. There's no need to quote maximum expected delays if there is a dB issue as its one of those things where when its done its done.

Props to CCP for keeping everyone in the loop via twitter and what not.

And remember guys its not real life its a 'game'.

Eloy Alduron
Posted - 2010.06.24 23:58:00 - [239]
 

Wow you moved a whole universe in a single day! props =)
just wanted to say thanks for the extra day on the account, had a plex sitting in items hangar and account was about to expire
cheers ccp

Evil Stare
Posted - 2010.06.25 00:01:00 - [240]
 

If it had gone on another hour and 40 minutes, i'd be out of training.


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