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Liandra Xi
Amarr
The New Era
C0NVICTED
Posted - 2010.06.26 04:47:00 - [331]
 

Fact #1 - The person who decided moving the servers was possible in 6 hours, and advised CCP that 6 hours was a reasonable time for the outage, deserves to be fired, wether this person works for CCP or the Data Centre or whoever. It was ludicrous for them to even dream this could be done in this short a time, so yes ppl are entitled to be ****ed off at CCP, not because it was about 27-31hrs downtime, but because they told us it would take 6 hours. In real life scenarios people lose their jobs when servers go down for 500% longer than estimated because no-one bothered to allow adequete time in the planning stages.

Fact #2 - The free SP is all well and good, but this was time we could not log in and play, not just train characters. Wether we deserve the SP or not is irrelevant, we are in a commercial contract with CCP and part of CCP's contract is to deliver a minimum uptime of the server. When CCP fails to deliver this due to their own stuff up, then standard consumer law as well as common practice in the MMO industry dictates that you credit the lost game time to the players accounts. This isn't happening so the SP they are going to give us must be HUGE in comparison, you could blame the CSM as they were the ones consulted on the compensation apparently, but it comes down to CCP's failed responsibility to their paying customers and them trying to distract from the criticism they knew was coming by coming out with a gimmick to distract people.

Fact #3 - It is possible to complain without emoraging or any of the other stupid things you get called after expressing your opinion on here. All of you trolls who think CCP owes us nothing are the same ppl who will overflow the petition queue demanding CCP give you SP back whenever you forget to train up a skill and something like this happens (which I didn't even know was possible till this thread). I rarely complain to CCP but apparently they are paying more attention to the forums these days and what the players think, so yes I will damm well come into a thread like this and make my opinion clear in the hopes that maybe someone in CCP will read it among all the other players unhappy in here and learn from their mistakes. So trolls go screw yourselves.

Dinin Dalael
Gallente
Posted - 2010.06.26 05:06:00 - [332]
 

Giving my two cents here:

I think Wynteryth Fett is right on almost all accounts. After a year's worth of playing, I do believe that CCP seems unprepared for many things. I personally don't mind because I don't play EVE all that much, only from time to time. But I can understand how it can be infuriating for customers who play more than I do.

Some of the post I've read makes it sounds as if the end of the world was near though, and I find that somewhat sad. But Wynteryth Fett's didn't read as if he was whining, simply stating facts. So +1 for that.

To CCP I'd say that the gift is appreciated, however unecessary and I think it might create future expectations on your part. Although it does not costs anythings, it will simply create another situation where people will petition. What would be appreciated, is better planning and/or warning. Personally, I would rather be told that a downtime will last 48 hours, than being told that a downtime will last only a few hours, and ends up lasting 48 hours (I know this one didn't, just making a point).

To Wynteryth Fett I'd like to say that, as someone who works in customer service (totally unrelated to IT), I firmly believe that at some point, those so called Industry Standard you mention are so far away from the bare minimum that they are often pretty damn close to the absolute maximum you can realistically expect with a budget that allocates the resources needed to keep making a profit. CCP could buy a back up system to make sure everyone can keep playing with no downtime and etc... But that might mean an increase in monthly fee, which I am not prepared to pay. Plus, any money they spend on a system, should be put towards improving latency and other things (like they just did) in my opinion.. I can live with a few days of downtime.. But lag simply ****es me off.

Nexo92
Death Incarnate INC
Posted - 2010.06.26 05:13:00 - [333]
 

Would much rather recieve game time than have the extra skillpoints tbh.
Just saying.

Vyanr
Minmatar
SKORPION LEGION
DEFI4NT
Posted - 2010.06.26 05:45:00 - [334]
 

Geeze leweez people, calm down. Or if you do start a riot, I'm currently accepting ISK, Ship, and Module Contracts in Jita, only requirement is no secure containers.

But overall, people throwing a temper tantrum over the day and half of not even peak time is sad. This is almost as sad as people claiming that WoW loses a customer since their customer service wasn't fulfilled with both spoonfuls of sugar. Outrages give way to logic, people log in anway, and the world keeps 'on turning

in those 34 hours, the sun burned 4.89600 Ũ 10^14 Kilograms of it's mass turning Hydrogen into Helium via fusion. What did you do?

Kaptain Kruncher
Posted - 2010.06.26 05:58:00 - [335]
 

Wynteryth Fett, you sound like an understudy or apprentice to somebody who actually knows stuff. If you were who and what you say you were, you wouldn't come off sounding like such a pompous ass. The national defense system didn't crash, a game did. You sound unhappy with the way your whopping $17 a month is being spent, you should quit and spend that money elsewhere.

Die in a fire (in game, of course).

To CCP:

Thanks for the free ship! Thanks for the free SP! Your product exceeds my expectations and I have been a happy customer for several years.

XIII'th
Posted - 2010.06.26 07:27:00 - [336]
 

Bunch of nolifes crying like little girls becouse their game was broken for a day, epic...

Glafri
Posted - 2010.06.26 07:58:00 - [337]
 

Everyone knows to add a long skill to the queue when an extended DT is scheduled.

lost SP tears = best tears, thanks noobs I lol you long time.

Also...

It seems a little far fetched CCP coded a method to distribute some SP purely to calm these losers.

[Tinfoil hat]

Anyone else think this is a first step to removing learning skills and replace them with higher base attributes. Looks like a great method for players to redistribute those Learning Skill Points.

[/Tinfoil hat]

p.s. Thanks CCP, keep up the good work!

Draulin
Independent Faction
Posted - 2010.06.26 08:20:00 - [338]
 

Originally by: Glafri

It seems a little far fetched CCP coded a method to distribute some SP purely to calm these losers.

[Tinfoil hat]

Anyone else think this is a first step to removing learning skills and replace them with higher base attributes. Looks like a great method for players to redistribute those Learning Skill Points.

[/Tinfoil hat]



Interesting thought. I wouldn't mind that, however it also makes me wonder if a pay model for buying SP is in the works as well, which I don't care for the idea.

Nathan Jameson
Talocan Vanguard
Talocan United
Posted - 2010.06.26 10:15:00 - [339]
 

I'm actually going to have to side with Wynteryth Fett on this one.

I wasn't really inconvenienced by the extra downtime. I'm mature enough and have enough to do in real life to keep myself occupied, so the free SP is more of a nice gift than something I should feel is necessary. I enjoy the game enough to keep playing, despite any temporary setbacks.

On CCP's side, however, they have a commitment to excellence as a business. It's their job to be professional in everything they do. They may not be a company that provides hospitals with medicine, per se, but the business model still applies. They should be doing everything in their power as a company to make sure they can provide reliable service to their paying customers.

On my end? I'm fine. I love the game and I'll keep playing.

On their end? They need more redundancy, quality control, and fall-back options. And I'm one of the few players who wouldn't mind paying a little more each month, if the problem really all boils down to lack of funds. Though I suspect it's a combination of more complex reasons.


Brutoraa
Posted - 2010.06.26 11:14:00 - [340]
 

Edited by: Brutoraa on 26/06/2010 11:15:38
I have been playing this game for some 3 years. Trolling and wining is part of the Forums, esp. after an extended downtime. God, I have had so many of those, so who cares, I say. I hope most capsuleers have the experience I have. Meaning: a levell headed CEO who advises you to have long training qeues and have something to do in RL. Yes, we all have a RL... or?
Another thought: this game is due to its gameplay for mature people. 12-years olds will leave the game eventually, most likely via the Forums. So, I have a suggestion for CCP. Next time take a longer DT, say 72 hours and that will weat out the winers and adolescents once and for all. It will make the game the better for it... ;-).

Anyway, thanks for a swell game CCP. Keep it up.

Celestine Sulfide
Posted - 2010.06.26 11:26:00 - [341]
 

I'm agreeing with Wynteryth Fett. I wasn't actually bothered by it - I don't really get enough time to play more then say 3 hours every 4 days or so. Professionally speaking though their stuff up was embarrassing, and their planning sub-par.
This thread was extremely funny and if anyone wants some prawn crackers you can have some, I have pop corn too.

MegabitOne
Caldari
The Black Ops
Posted - 2010.06.26 11:38:00 - [342]
 

Originally by: Nathan Jameson
I wasn't really inconvenienced by the extra downtime. I'm mature enough and have enough to do in real life to keep myself occupied, so the free SP is more of a nice gift than something I should feel is necessary. I enjoy the game enough to keep playing, despite any temporary setbacks.

On CCP's side, however, they have a commitment to excellence as a business. It's their job to be professional in everything they do. They may not be a company that provides hospitals with medicine, per se, but the business model still applies. They should be doing everything in their power as a company to make sure they can provide reliable service to their paying customers.On their end? They need more redundancy, quality control, and fall-back options. And I'm one of the few players who wouldn't mind paying a little more each month, if the problem really all boils down to lack of funds. Though I suspect it's a combination of more complex reasons.


I largely agree with the above point of view. One point where I disagree is to see the SP's as a nice gift. People saying they couldn't play for a day: true. But so could none of their competitors, so the status quo was kept: no one gained anything, no one lost anything. So far as for what the game is concerned.
On another level, CCP as a company clearly didn't plan for failure. No one does. But they also have a commitment to us, paying customers. People are saying there is no compensation. This is not entirely true from my point of view. All accounts will get free skill points to make up for lost time. So actually CCP is paying us back. Since training skills costs time; read: money. If the outage took one day, about 1/30th of €/$ 15 should be compensated, or about $€0.5. How much is this worth? In Isk, the calculation is fairly simple: a plex costs 300m and lets one play for 30d, so 1d = 30m Isk. In skill points, on average most people can train about 1m SP per month. 1/30th of that is 33.333 SP's. If CCP gives anything more than that, this would be a bonus and a gesture on their part.
For me the SP's are in fact a good compensation. Throwing iskies around will get everyone a bit richer, but will also cause inflation, which is not good. Skill points is a far better compensation if you ask me.
I would certainly hope that CCP and the CSM would agree that this system of compensation through skills should be a standard way of compensation from now on for all unplanned downtime. To measure this, CCP should make some kind of Service Level Agreement stating what the expected up-time is (99%, 99.9%, ...). Of course this doesn't include the standard 1h downtime each day. If the total server uptime falls under the SLA, CCP should start compensating their customers. CCP might even "gain" uptime again for every minute their systems are up sooner than planned. I haven't heard anyone moaning so far that most of the time the servers are up at 11:30 instead of 12:00 in the week-end, so actually being able to play more than the 23/7 CCP offers.

Fikreta
Posted - 2010.06.26 12:00:00 - [343]
 

SP as a gift for prolonged DT? I wouldn't give **** to crying babies who failed to learn the most basic of all things: set a long skill to train every time CCP messes up with server.

Hack Harrison
Caldari
Posted - 2010.06.26 12:06:00 - [344]
 

Originally by: Wynteryth Fett
Edited by: Wynteryth Fett on 25/06/2010 22:44:38
A few things:
Whomever said that moving stuff like this is normally a 4 day turnaround doesn't know what they are talking about.

Next, CCP provides a service. We pay for that service. The amount of downtime that they take during the course of a year is ridiculous compared to what other corporations do for processes that are significantly more complicated than this game.

For the person quoting the Number 12 of the EULA, that is standard lawyer BS. Any GOOD company strives to exceed those standards as those should be the absolute minimum. The only time the servers should be down is if the facility was damaged/destroyed in a fire or some other natural disaster is affecting the building/city that the server is located in. Otherwise, there is no excuse.

Now, that being said, let me give you all some background. My profession has me involved with clients who have server locations that range from as small as 10 servers to as large as several thousand in a single site. It's my job to help them plan for disaster recovery, which is severely more complex than a standard move such as the one that CCP just performed. My clients typically have an N+1 set-up for their sites in terms of redundancy, a 2N redundancy ON-SITE for their PDUs, Servers, RAID arrays and Battery rooms, and either a 2N or 2N+1 for their power needs (both for onsite and off-site power generation). For a product such as EVE with over 300,000 active clients, there is no reason for them to not have a 2N system set up with separate RAID array systems for the player databases and game databases.

The reality is that CCP could have had the new infrastructure up and running for days, if not weeks, in redundancy with the old system, and it would have just been a matter of shutting off the old system and we'd have been none the wiser. The fact that it went so poorly tells us many things. One, they didn't plan well at all. Two, whomever they were using to house their servers and whomever they are using now really isn't good in terms of service. That means that we, the customers, are going to have continued issues with game play and server downtimes.

<SNIPPED>

I'll be honest. Whomever was in charge of this move should be fired as they failed in their job. CCP should also count themselves lucky because, had their clients been corporate in nature, CCP would have been out of business years ago for such shoddy service.

So, the questions that should be answered by CCP are:
1) Why wasn't the new equipment and one system set up weeks in advance to prevent this extended down time?
2) Has CCP taken the precautions necessary to ensure the "database errors" *wink wink* don't re-occur going forward?
3) Does the new server location have the infrastructure to ensure that the system doesn't go down due to something minor like a bad PDU or short-term loss of power?
4) Are the servers with the new equipment set up in at least a 2N redundancy so something as simple as hardware failure doesn't shut the game down?

If they provide answers to that, then we, the customer, can feel better going forward.



<tl;dr>
I must suck at my job since I can't read a dev blog to tell the difference between a server relocation and a server migration. In this case they moved the servers and added some more comms devices to ensure the ability to grow the environment, vs my massive long winded response assuming they were moving onto a new hardware platform!!!

ObviousTroll Alt
Gallente
Hulkageddon Orphanage
HYDRA RELOADED
Posted - 2010.06.26 12:35:00 - [345]
 

Edited by: ObviousTroll Alt on 26/06/2010 12:53:30
Originally by: Liandra Xi

Fact #2 - The free SP is all well and good, but this was time we could not log in and play, not just train characters. Wether we deserve the SP or not is irrelevant, we are in a commercial contract with CCP and part of CCP's contract is to deliver a minimum uptime of the server. When CCP fails to deliver this due to their own stuff up, then standard consumer law as well as common practice in the MMO industry dictates that you credit the lost game time to the players accounts. This isn't happening so the SP they are going to give us must be HUGE in comparison, you could blame the CSM as they were the ones consulted on the compensation apparently, but it comes down to CCP's failed responsibility to their paying customers and them trying to distract from the criticism they knew was coming by coming out with a gimmick to distract people.


EULA pawns your argument, striking for over 9000 damage!

# 12 NO WARRANTIES
The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind. You assume all risk of use and all risk associated with accessing the System and playing the Game.

CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software.

While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures.

smokeydapot
Posted - 2010.06.26 14:59:00 - [346]
 

EULA: Please read and agree to the terms I set out at least twice befor playing EVE online or you can say no and not play or install EVE online.

Player: OK

CCP: sorry for the extra down time here have some extra SP.

Player: you suck you do not know how to do anything.

EULA: You did read what I asked you to agree to twice right ?

Player: yes but.........

EULA: No buts I am verry long to cover for such situations.

Player: I pay for acess you did not give me for 31 hours you suck.

EULA: I was quite clear I do not know how much more you want.

Player: I know everything there is to know about anything you still suck.

EULA: Are you realy sure you read me and not just scroll right down my big wall of text just to play the game, I can end the game right now and you can do nothing about it.

Player: you can not do that.

EULA: So you did not read me I have you now.

EULA Starts smiting the non reader with its win button and all is well again in EVE.

Don Yuri
Posted - 2010.06.26 16:31:00 - [347]
 

I lost 24 hours of skill points because of the down time and im not complaining. Id rather have something then nothing. Plus i can put the skillpoints towards something that i want it to go towards not what ccp whats it to go to. Im not complaining about the lost skillpoints. Grow up people and be adults. Seriously..

OMG MY LIFE IS IN SHAMBLES!!!! AAAHHHH

Brainless Bimbo
Minmatar
Posted - 2010.06.26 16:34:00 - [348]
 

To the myopic cretins moaning about the loss of a days play, better off line for a day and an intact database than weeks of greif going wheres that **** i just bought gone to. CCP did the right thing, acted responsible and have gone / are going out of thier way to compensate for something that really isnīt a biggie.

Peoples perceived rights and expectations are unrealistic in most things as they have a highly limited point of perspective/view; but thats just modern life,however itīs nice to be able to point and laugh at them in this thread.

If i have offended any of the cretins who moaned please feel free to come find me and kill me on your posting alts and we can smak talk in local.


Nice one CCP, the skill points will be gratefully received as a solstice bonus, next time htfu and just say, yeah, **** happens, if you didnīt plan (skills, pos fuel etc) for it you will next time, lesson learnt, eve after all is a harsh place.







rollinthunter
Posted - 2010.06.26 16:45:00 - [349]
 

here is a question, I have a 2x skill that I need to train to 5, but my I am 50k skill points away from being able to train it at 2 times speed, if when we get the skill point boost tuesday I put that into my skill would I be able to train it at 2x speed or am I stuck with current speed?

Liandra Xi
Amarr
The New Era
C0NVICTED
Posted - 2010.06.26 16:48:00 - [350]
 

You are missing the point. Its not how long the servers were down for, its the fact they said 6 hours down when they knew it would likely be a lot longer as it was. If they had said 2 days downtime, and brought it back up after 30 hours, neither I nor other people would be complaining. The point is they need to plan properly for these occurences and advise realistic downtimes that take account of time for stuff going wrong during the deployment. It comes down to bad risk management practices within either CCP or their london data centre, the management needs to start listening to their techs more.

Stormmaster Neptunius
Gallente
Posted - 2010.06.26 17:44:00 - [351]
 

Originally by: Angeliq
"we will give an extra pool of skillpoints ... This skillpoint pool will be appropriately sized for the downtime time frame, ... regardless of character attributes/implants"

WTF is this sheet?!?!

With a remap and +5 implants I get more SP in one day than what CCP will give me, not to mention the PLAY TIME I could`ve used to do stuff or make isk.

CCP you`re still screwing with us!

I was thinking the same thing first, but... you can inject those bonus SP into skills which you would never (or at least not in the next few years) have a good remap for. I just looked into my several years long plan and found skills which I would have to train at "Primary 5/Secondary 9" remap. In my case those are Infomorph Psychology and Leadership skills - I don't think I will ever remap to Charisma 15, and Willpower is not going to be higher than 9 in the next few years. So we can use the SP pool to get skills which in other case we would have to train at a pathetic speed of slightly above 2000 SP/hour or so.

As for "bonus for everyone means I am still N hours behind others", there is a workaround for this too. I found a way to compensate myself soon after I realized that my training was going to suffer. So, I was going to train level 5 of a skill which I don't have perfect remap atm (Primary 15, Secondary 5, instead of 15/9). I decided to train it in the late 2011 or early 2012 instead, when I get a perfect remap. This will save me 7H 26M which is almost 1 hour more than I lost due to the extended DT. Also I wouldn't decide to do this unless the DT screwed my training, so it's all good - I am even saving an extra hour. And the price is that I won't be able to train another skill (for which that one was a prerequisite) untill 2013 probably (otherwise, I would be able to train it this autumn). But I wasn't absolutely sure I needed it in the next year. I think many people can find a skill that they were going to train in non-perfect remap just in case they need it for another skill they might want to train in the next remap.

Zions Child
Caldari
The Resident Haunting
Posted - 2010.06.26 18:01:00 - [352]
 

So, I'm wondering why people think that CCP should have redundancy. I mean, seriously, how many companies have redundancy on the level that CCP would need it? I mean, I'd prefer to have more servers so that the lag isn't an issue, not an entirely new rack in case the first goes down for some reason. And as for "why did this take so long blah blah blah" they had unforeseen issues, which happens a lot, especially when moving a rather large group of servers and reconnecting them. I mean, seriously, all of you people suggesting someone get fired, STFU. You missed out on what, 24 hours of gametime? I mean hell, CCP has had longer downtimes than that for stupider mistakes.

tl;dr: STOP *****ING WHINERS, THIS GAME IS ABOUT GRIEF AND YOU'RE JUST GIVING THE WORLDS BEST GRIEFERS MORE TEARS>

Kravnn Mohrhead
Posted - 2010.06.26 18:15:00 - [353]
 

For me, the only criticism I have of CCP, is that it seems the DB problems they found in testing- should have been discovered in testing- before committing to the upgrade. This is clearly a preparation failure, and one that rests solely on the responsibility of technical leadership and their consultants. No executive at CCP wanted or condoned downtime extending 5x longer than they anticipated. For any of us to suggest otherwise, is naive. There is simply no common business sense to openly screwing all your customers at once. The breakdown here was on planning and troubleshooting, some tech manager didn't cover all his bases and that failure led to this extended downtime- as they had to troubleshoot the problem to fix it.

Now gaffe aside, the way CCP has responded to this issue, has been above board and generous. Compensating us in real money or game time- clearly is much less valuable than SP. CCP made good on their commitment, I am sure CCP will take the appropriate steps to minimize this type of issue from happening again and I remain a happy and satisfied pilot.

Rarely in life do things go perfectly. CCP dropped the ball, but they made up for it.

For all you righteous T'nuc's out there...quit your *****ing. Get a life, it was 31hrs, and the game playability is better. Seek face to face human interaction in your life, have some sex either with yourselves or with whomever will have you, there is life outside of a keyboard.

Topknott
Posted - 2010.06.26 18:25:00 - [354]
 

Keep up the good work CCP.

Lets give the hard working folks a pat on the back for giving us the greatest mmo on the planet, instead of moaning/whining and expecting at every opportunity.

You catch more flies with honey, remember that. Regardless of your complaints they do a cracking job!.

o7

Uriel Laskaris
Minmatar
The Littlest Hobos
En Garde
Posted - 2010.06.26 19:31:00 - [355]
 

Did you all just experience your first extended downtime? If not you should by now know that CCP always leaves a 0 out on the estimated time. 6 hours means 60, 12 hours means 120. So stop crying, this is not the first or the last time **** breaks.

ObviousTroll Alt
Gallente
Hulkageddon Orphanage
HYDRA RELOADED
Posted - 2010.06.26 21:17:00 - [356]
 

Originally by: Liandra Xi
You are missing the point. Its not how long the servers were down for, its the fact they said 6 hours down when they knew it would likely be a lot longer as it was. If they had said 2 days downtime, and brought it back up after 30 hours, neither I nor other people would be complaining. The point is they need to plan properly for these occurences and advise realistic downtimes that take account of time for stuff going wrong during the deployment. It comes down to bad risk management practices within either CCP or their london data centre, the management needs to start listening to their techs more.


No, YOU are missing the point. They actually started the servers up and ran into a problem they did not expect to happen (stuff happens, get over it), forcing them to shut everything back down, and start pulling the database apart to find what had gone wonky. Not a lot they can do when the database itself decides to be finicky.

The biggest point you are missing though is simply, once again (for what? The THIRD time now?), CCP DOES NOT guarantee uninterrupted service. They in fact state clearly, that unforeseen problems can (and have) caused service interruptions. CCP could have EVE up 1 day a month, and not a second more, and there is still nothing you can do or say about it, that doesn't make you look like a slow witted fool.

When you become a technician in the data center CCP's servers are housed in, or start working for CCP, then I am sure all deadlines will always be met, regardless of what the issues may be or why and there will never be unexpected issues that crop up that you could not have foreseen.Rolling Eyes

Now... go take your meds and ask the nurse to change your nappy.




Itikoon
Posted - 2010.06.27 06:24:00 - [357]
 

We lost a total of .50 Cents. US.... for the downtime. please pleasepleeease dont gripe about lost money? please? Rolling EyesRolling EyesRolling Eyes

Joe Astor
Gallente
Federal Navy Academy
Posted - 2010.06.27 06:39:00 - [358]
 

I was either at work or sleeping for the DT.
Sure I lost some training time cos I didn't set long enough skills...the skill that was training completed long after the planned DT was meant to end, but before the unplanned downtime did, but it didn't bother me.

Thanks CCP for the upcoming gifts (SP and the ORE vessel) it's really appreciated by a lot of us loyal players...no matter what the flametards say.
And the ORE vessel comes out on my birthday too, awesome timing guys!!! *always loves getting birthday presents, haha*

Ban Doga
Posted - 2010.06.27 07:33:00 - [359]
 

Edited by: Ban Doga on 27/06/2010 07:34:16
I really resent this compensation in form of free SP.

I'm sure you really meant well and the problem is actually not on your side but all this crazy talk about
"Now the learning skills are finally removed" and "Well if I can buy SPs from CCP then I will dump 1 gazillion plexes into that" is really driving me insane.


I guess you somehow hit a sore spot with that but so much speculation based on literally nothing... *sigh*

Penjual Sayur
Posted - 2010.06.27 08:16:00 - [360]
 

As many others have pointed, reimbursed gametime will be most appropiate rather than giving SP back.
And yeah i too lost some SP (not griping about it though, **** happens). Veteran players already expected this (i'm too expected this, but due to TZ difference i missed my chance to set a long skill Very Happy)

TL:DR - CCP if you want to reimburse something, reimburse gametime rather than SP


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