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Drondika
Posted - 2010.06.25 13:25:00 - [301]
 

Originally by: The Wicked1
Originally by: Halcyon Ingenium
Originally by: Drondika
I mean if it carries on all this downtime then I may migrate back to WoW


Oh no...


My thoughts exactly.. one less WoW-er


I'm not so much a WoW-er, I mean I made the jump to EVE cause WoW was getting abit samey and it seams EVE is a better choice.
And yes I did notice it was a hardware move but still its no excuse for the to advertise 6 hours downtime and end up with a 32 hour downtime. See I like to be one of those people that stick to deadlines Smile

Reya Nightblade
Posted - 2010.06.25 13:29:00 - [302]
 

Originally by: The Wicked1
Originally by: Halcyon Ingenium
Originally by: Drondika
I mean if it carries on all this downtime then I may migrate back to WoW


Oh no...


My thoughts exactly.. one less WoW-er


There are 2 kinds of people in EvE, Tuco.
Those who cry...And those who play.
Don't cry for me, Argentinaaaaa

Atrocia
Posted - 2010.06.25 13:38:00 - [303]
 

Originally by: Drondika
See I like to be one of those people that stick to deadlines Smile

That's honourable, but now you learned that CCP's deadlines are never to be taken too seriously.

/me set a 10 day skill before server move. ugh

Storik
Posted - 2010.06.25 13:41:00 - [304]
 

Originally by: RaTTuS
Can we get a more detailed explanation as to what happened QuestionWink

Fortunately, we had hidden cameras installed in CCP HQ and are able to provide the following transcript:

CCP staff 1: Ok, three, two, one, initiate transfer.
EVE: At last, after years I am free of the containment which bound me. Bwahahaha
CCP staff 2: Umm, guys, the software is talking. Is it supposed to be talking?!?
EVE: The volcano I unleashed is but a test. Now my power is complete.
CCP staff all: <Much yelling, screaming and tearing at hair>
CCP staff 2: Did someone forget to sacrifice the chicken? Damn! We're screwed.
CCP staff 1: What about the volcano option? Does anyone know a virgin?
CCP staff all: <Lots of finger pointing.>
CCP staff 1: A FEMALE virgin?
CCP staff all: Oooooh.
EVE: Zuul!
CCP Atlanta on Phone: Hey dudes, when I try to log in, why does the server keep asking me if I want to play a game?
EVE: I fly LEGIONS!
CCP staff 3 and 4: <run in carrying a enormous toilet plunger> We'll force the code into the new server with this!
CCP staff 1: We're doomed.

At that point, we lost video. But by analyzing the feed, we are fairly certain EVE was finally lured into the new server by using Twinkies as bait. We anxiously await the official blog.

Cebraio
Posted - 2010.06.25 13:49:00 - [305]
 

Originally by: Storik

CCP staff 1: What about the volcano option? Does anyone know a virgin?
CCP staff all: <Lots of finger pointing.>
CCP staff 1: A FEMALE virgin?


I lol'ed Very Happy

Darth Kuminos
Gallente
Posted - 2010.06.25 13:50:00 - [306]
 

Originally by: Drondika
Originally by: The Wicked1
Originally by: Halcyon Ingenium
Originally by: Drondika
I mean if it carries on all this downtime then I may migrate back to WoW


Oh no...


My thoughts exactly.. one less WoW-er


I'm not so much a WoW-er, I mean I made the jump to EVE cause WoW was getting abit samey and it seams EVE is a better choice.
And yes I did notice it was a hardware move but still its no excuse for the to advertise 6 hours downtime and end up with a 32 hour downtime. See I like to be one of those people that stick to deadlines Smile


You must not work in IT then. Razz

Blasphemour
Posted - 2010.06.25 13:50:00 - [307]
 

I try to put on a long skill in the end of my queue if I have short skills training when I log off.
I always try to do that, as you never know when TQ will decide it's break time again Laughing
Thanks for managing to fix it all within 48 hours, server moves, especially when the server spans more than 1 or 2 physical systems, always gives trouble.
I was good untill coming Tuesday so no problem.
Thanks for the extra SP tho, that'll bring my new shiny a bit forward Laughing

Zedah Zoid
Adhocracy Incorporated
Posted - 2010.06.25 14:22:00 - [308]
 

Congrats to CCP on getting this done and thanks for the skill points although it was unnecessary as you had given plenty of warning.

Hey whiners, what do you do when your bank ATM network is down 6 hours like mine was recently? Or when your cable is out for a whole weekend due to a ditch digging cut down the street? Or when the cat jumps on the table and knocks over all your little Risk cannons and infantrymen? Chill out. It's a f&*&ing game. Go outside and eat some ice cream with your friends or throw a hamburger on the grill and drink a beer or something. If you're still so ****ed off you find it impossible in your heart to come back and play, just cancel your subscription but before you go can I have your stuff?

Viant Istraka
Posted - 2010.06.25 14:26:00 - [309]
 

Kudos to the Eve Team. They've explained why the downtime went on longer and then apologised (As the previous poster has noted) unneccesarily by giving those affected some extra skill points. After playing WoW this kind of customer service is quite remarkable.

JShepard
Caldari
The Illuminatii
Mildly Intoxicated
Posted - 2010.06.25 14:45:00 - [310]
 

Originally by: Storik
Originally by: RaTTuS
Can we get a more detailed explanation as to what happened QuestionWink

Fortunately, we had hidden cameras installed in CCP HQ and are able to provide the following transcript:

CCP staff 1: Ok, three, two, one, initiate transfer.
EVE: At last, after years I am free of the containment which bound me. Bwahahaha
CCP staff 2: Umm, guys, the software is talking. Is it supposed to be talking?!?
EVE: The volcano I unleashed is but a test. Now my power is complete.
CCP staff all: <Much yelling, screaming and tearing at hair>
CCP staff 2: Did someone forget to sacrifice the chicken? Damn! We're screwed.
CCP staff 1: What about the volcano option? Does anyone know a virgin?
CCP staff all: <Lots of finger pointing.>
CCP staff 1: A FEMALE virgin?
CCP staff all: Oooooh.
EVE: Zuul!
CCP Atlanta on Phone: Hey dudes, when I try to log in, why does the server keep asking me if I want to play a game?
EVE: I fly LEGIONS!
CCP staff 3 and 4: <run in carrying a enormous toilet plunger> We'll force the code into the new server with this!
CCP staff 1: We're doomed.

At that point, we lost video. But by analyzing the feed, we are fairly certain EVE was finally lured into the new server by using Twinkies as bait. We anxiously await the official blog.


absolutely brilliant.

Nathan Jameson
Talocan Vanguard
Talocan United
Posted - 2010.06.25 15:04:00 - [311]
 

Anyone who's played this game for any length of time knows that it's all about patience, planning, and perseverance. It's very much an "adult's game" in that regard. Although I was a big disappointed as well about the length of the downtime, I can keep enough of a perspective to roll with things as they come. Which makes the extra SP kind of a nice surprise, rather than expected compensation.

If you find yourself that seriously put out by an extra day of not playing your favorite game, then EVE probably isn't the best choice for you. That isn't meant to sound demeaning at all, but it's probably true.

Lucian Thetis
Amarr
Gravis Unbound
Posted - 2010.06.25 15:40:00 - [312]
 

Well, im chuffed i was training Electronic lvl 5! :P

anyone not really...wowed, by the new ship?
like a cool new frigate or something would have been nice....an ORE PI mining thing is pretty..lame.
:(
although, thanks, it is a present, and definitly better than a wooly jumper/socks! :)

Mohojo
Posted - 2010.06.25 16:14:00 - [313]
 

Originally by: Storik
Originally by: RaTTuS
Can we get a more detailed explanation as to what happened QuestionWink

Fortunately, we had hidden cameras installed in CCP HQ and are able to provide the following transcript:

CCP staff 1: Ok, three, two, one, initiate transfer.
EVE: At last, after years I am free of the containment which bound me. Bwahahaha
CCP staff 2: Umm, guys, the software is talking. Is it supposed to be talking?!?
EVE: The volcano I unleashed is but a test. Now my power is complete.
CCP staff all: <Much yelling, screaming and tearing at hair>
CCP staff 2: Did someone forget to sacrifice the chicken? Damn! We're screwed.
CCP staff 1: What about the volcano option? Does anyone know a virgin?
CCP staff all: <Lots of finger pointing.>
CCP staff 1: A FEMALE virgin?
CCP staff all: Oooooh.
EVE: Zuul!
CCP Atlanta on Phone: Hey dudes, when I try to log in, why does the server keep asking me if I want to play a game?
EVE: I fly LEGIONS!
CCP staff 3 and 4: <run in carrying a enormous toilet plunger> We'll force the code into the new server with this!
CCP staff 1: We're doomed.

At that point, we lost video. But by analyzing the feed, we are fairly certain EVE was finally lured into the new server by using Twinkies as bait. We anxiously await the official blog.



Lol that was funny. I love how CCP lets us make fun of them. Makes me respect them more. Good job CCP on getting the server back up.

Sadic Anark
Posted - 2010.06.25 17:45:00 - [314]
 

Originally by: Storik
Originally by: RaTTuS
Can we get a more detailed explanation as to what happened QuestionWink

Fortunately, we had hidden cameras installed in CCP HQ and are able to provide the following transcript:

CCP staff 1: Ok, three, two, one, initiate transfer.
EVE: At last, after years I am free of the containment which bound me. Bwahahaha
CCP staff 2: Umm, guys, the software is talking. Is it supposed to be talking?!?
EVE: The volcano I unleashed is but a test. Now my power is complete.
CCP staff all: <Much yelling, screaming and tearing at hair>
CCP staff 2: Did someone forget to sacrifice the chicken? Damn! We're screwed.
CCP staff 1: What about the volcano option? Does anyone know a virgin?
CCP staff all: <Lots of finger pointing.>
CCP staff 1: A FEMALE virgin?
CCP staff all: Oooooh.
EVE: Zuul!
CCP Atlanta on Phone: Hey dudes, when I try to log in, why does the server keep asking me if I want to play a game?
EVE: I fly LEGIONS!
CCP staff 3 and 4: <run in carrying a enormous toilet plunger> We'll force the code into the new server with this!
CCP staff 1: We're doomed.

At that point, we lost video. But by analyzing the feed, we are fairly certain EVE was finally lured into the new server by using Twinkies as bait. We anxiously await the official blog.


LOL!!!

Great job CCP btw :)

Hardreign
Minmatar
Murientor Tribe
Posted - 2010.06.25 18:20:00 - [315]
 

Bravo CCP. And kudos to the Ops team.

Felame
Posted - 2010.06.25 18:32:00 - [316]
 

Funny Stuff!Laughing

Brandrsun
Caldari
Posted - 2010.06.25 18:40:00 - [317]
 

Originally by: Storik
Originally by: RaTTuS
CCP staff 1: What about the volcano option? Does anyone know a virgin?
CCP staff all: <Lots of finger pointing.>
CCP staff 1: A FEMALE virgin?
CCP staff all: Oooooh.
EVE: Zuul!
CCP Atlanta on Phone: Hey dudes, when I try to log in, why does the server keep asking me if I want to play a game?
EVE: I fly LEGIONS!



Saving that one for the kids

wizard87
Posted - 2010.06.25 18:41:00 - [318]
 

Rubbish service.

Rubbish idea for compensation.

Rubbish future for the game.

Wynteryth Fett
Posted - 2010.06.25 20:30:00 - [319]
 

Edited by: Wynteryth Fett on 25/06/2010 22:44:38
A few things:
Whomever said that moving stuff like this is normally a 4 day turnaround doesn't know what they are talking about.

Next, CCP provides a service. We pay for that service. The amount of downtime that they take during the course of a year is ridiculous compared to what other corporations do for processes that are significantly more complicated than this game.

For the person quoting the Number 12 of the EULA, that is standard lawyer BS. Any GOOD company strives to exceed those standards as those should be the absolute minimum. The only time the servers should be down is if the facility was damaged/destroyed in a fire or some other natural disaster is affecting the building/city that the server is located in. Otherwise, there is no excuse.

Now, that being said, let me give you all some background. My profession has me involved with clients who have server locations that range from as small as 10 servers to as large as several thousand in a single site. It's my job to help them plan for disaster recovery, which is severely more complex than a standard move such as the one that CCP just performed. My clients typically have an N+1 set-up for their sites in terms of redundancy, a 2N redundancy ON-SITE for their PDUs, Servers, RAID arrays and Battery rooms, and either a 2N or 2N+1 for their power needs (both for onsite and off-site power generation). For a product such as EVE with over 300,000 active clients, there is no reason for them to not have a 2N system set up with separate RAID array systems for the player databases and game databases.

The reality is that CCP could have had the new infrastructure up and running for days, if not weeks, in redundancy with the old system, and it would have just been a matter of shutting off the old system and we'd have been none the wiser. The fact that it went so poorly tells us many things. One, they didn't plan well at all. Two, whomever they were using to house their servers and whomever they are using now really isn't good in terms of service. That means that we, the customers, are going to have continued issues with game play and server downtimes.

Can things go wrong? Yep. But that is why the OLD system is never taken down before the new one is up and fully functioning for days. That way the CUSTOMER never sees the issue. If the customer sees the issue then, as the service provider, you've failed. And that is what happened here. CCP failed us, the customer. Did they admit to it? Yep, because they had no other choice as they lost 31 hours of service to their clients. Are they compensating us for it? Yes, but in a way that doesn't actually cost them any money. Have they learned anything from it? Who knows. That depends on whether or not they continue to insist that there is a NEED for an hour of downtime DAILY for "maintenance" to the systems. And that depends on whether or not they have taken the measures necessary to ensure that, anything short of an "ACT OF GOD", their systems run seamlessly to the clients.

I'll be honest. Whomever was in charge of this move should be fired as they failed in their job. CCP should also count themselves lucky because, had their clients been corporate in nature, CCP would have been out of business years ago for such shoddy service.

So, the questions that should be answered by CCP are:
1) Why wasn't the new equipment and one system set up weeks in advance to prevent this extended down time?
2) Has CCP taken the precautions necessary to ensure the "database errors" *wink wink* don't re-occur going forward?
3) Does the new server location have the infrastructure to ensure that the system doesn't go down due to something minor like a bad PDU or short-term loss of power?
4) Are the servers with the new equipment set up in at least a 2N redundancy so something as simple as hardware failure doesn't shut the game down?

If they provide answers to that, then we, the customer, can feel better going forward.

smokeydapot
Posted - 2010.06.25 22:14:00 - [320]
 

CCP provides a service. We pay for that service.

hhmm wrong You are required to pay a subscription fee to maintain your Account, access the System and play EVE.

CCP did not perform a standard move I refer you to and quote the dev blog " With the move we are going to be adding about 800% capacity to our side to side network along with some really nice Cisco Distributed Forwarding Cards (DFC3) to the network blades themselves to help reduce the latency and reduce burden on the supervisor cards that run the switches. "

And " As with any dense computer solution like our blade servers, heat is always a major concern. Sure, we get great management tools and reduced physical space requirements, but we still have to cool the servers. To do this we've moved from an ambient cooled system (basically the open room temperature is managed but not funneled direct to server intakes) to a completely self-contained, closed aisle cooling system. Cold air from the center of the aisle is force-fed into the cabinets reducing the loss or wasted cool air significantly and helping to focus cold air where it's needed most. This takes the industry standard "hot aisle/cold aisle" designs a step further without having to do anything crazy like running servers under nitrogen pools (although that is pretty cool)."

can be found in the dev blog

So to answer your questions.

1) Why wasn't the new system set up weeks in advance to prevent this extended down time?

Answer: There is no new system it the same system just updated and moved.

2) Has CCP taken the precautions necessary to ensure the "database errors" *wink wink* don't re-occur going forward?

Who knows.

3) Does the new server location have the infrastructure to ensure that the system doesn't go down due to something minor like a bad PDU or short-term loss of power?

To quote the dev blog ( that you do not apear to have read ) " It's gotten to the point were a couple of cabinets simply don't handle it anymore. So, this first step is to move TQ to a bigger place. We'll still be in the same datacenter and connecting to you from multiple networks to ensure the best performance, but this time with a lot more space and power and room to grow."

4) Are the new servers set up in at least a 2N redundancy so something as simple as hardware failure doesn't shut the game down?

Again read the dev blog linked below but there is no mention of NEW servers.

http://www.eveonline.com/devblog.asp?a=blog&bid=769

P.S. well done CCP keep it up.

Guy Delbane
Caldari
House of El
Knights of Tomorrow
Posted - 2010.06.25 22:21:00 - [321]
 

Originally by: Wynteryth Fett
A few things:

Stuff




Are you sure you are cut out for playing EVE?
I mean it is such a wicked place that if this little hicup annoys you so you are going to emo rage quit within a few weeks anyway.

Wynteryth Fett
Posted - 2010.06.25 22:42:00 - [322]
 

Originally by: smokeydapot
CCP provides a service. We pay for that service.

hhmm wrong You are required to pay a subscription fee to maintain your Account, access the System and play EVE.


There are two types of industries. SERVICE based and Production based. EVE is a SERVICE. They are providing a service to you. That service is entertainment. Hence, I am not wrong.

Originally by: smokeydapot
CCP did not perform a standard move I refer you to and quote the dev blog " With the move we are going to be adding about 800% capacity to our side to side network along with some really nice Cisco Distributed Forwarding Cards (DFC3) to the network blades themselves to help reduce the latency and reduce burden on the supervisor cards that run the switches. "

And " As with any dense computer solution like our blade servers, heat is always a major concern. Sure, we get great management tools and reduced physical space requirements, but we still have to cool the servers. To do this we've moved from an ambient cooled system (basically the open room temperature is managed but not funneled direct to server intakes) to a completely self-contained, closed aisle cooling system. Cold air from the center of the aisle is force-fed into the cabinets reducing the loss or wasted cool air significantly and helping to focus cold air where it's needed most. This takes the industry standard "hot aisle/cold aisle" designs a step further without having to do anything crazy like running servers under nitrogen pools (although that is pretty cool)."


Standard move or new equipment, the same applies. You always have the new location set up, running efficiently and redundantly, before taking down the old. Period. And a 2N system does that without the customer realizing it happens.

Originally by: smokeydapot
can be found in the dev blog

So to answer your questions.

1) Why wasn't the new system set up weeks in advance to prevent this extended down time?

Answer: There is no new system it the same system just updated and moved.


Fair enough, though, as you said they added "about 800% capacity" they they clearly got new equipment. Since any good system would be on a 2N set-up, they'd move ONE server system over to the new room while the other server stayed in the initial room.

Originally by: smokeydapot
2) Has CCP taken the precautions necessary to ensure the "database errors" *wink wink* don't re-occur going forward?

Who knows.


That's why it was for CCP to answer, not someone who doesn't know anything about the situation other than quoting a dev blog that uses lots of big words to describe what amounts to a basic move for ANY good server operations team.

Originally by: smokeydapot
3) Does the new server location have the infrastructure to ensure that the system doesn't go down due to something minor like a bad PDU or short-term loss of power?

To quote the dev blog ( that you do not apear to have read ) " It's gotten to the point were a couple of cabinets simply don't handle it anymore. So, this first step is to move TQ to a bigger place. We'll still be in the same datacenter and connecting to you from multiple networks to ensure the best performance, but this time with a lot more space and power and room to grow."


I did read the dev blog. Working with hardware people on things like this as I do, I know that what they wrote down was a lot of extraneous descriptions to describe a simple move that was handled poorly.

Originally by: smokeydapot
4) Are the new servers set up in at least a 2N redundancy so something as simple as hardware failure doesn't shut the game down?

Again read the dev blog linked below but there is no mention of NEW servers.

http://www.eveonline.com/devblog.asp?a=blog&bid=769

P.S. well done CCP keep it up.


Thank you for your post, i've made some corrections to mine. However, CCP did a horrible job, contrary to your opinion. And nothing you have provided contradicts that.

Wynteryth Fett
Posted - 2010.06.25 22:58:00 - [323]
 

Originally by: Guy Delbane
Originally by: Wynteryth Fett
A few things:

Stuff




Are you sure you are cut out for playing EVE?
I mean it is such a wicked place that if this little hicup annoys you so you are going to emo rage quit within a few weeks anyway.



Thank you for your comments. However, they aren't pertinent to the conversation. Have a nice day.

smokeydapot
Posted - 2010.06.25 23:07:00 - [324]
 

Originally by: Guy Delbane
Originally by: Wynteryth Fett
A few things:

Stuff




Are you sure you are cut out for playing EVE?
I mean it is such a wicked place that if this little hicup annoys you so you are going to emo rage quit within a few weeks anyway.



Agree totaly out of the 300,000 players for a thread like this to just hit 11 pages or is it 12 with this post and only have a small number of " OMG they messed it up give em crap " posts this has gone down rarther well.

And I take it you never seen SISI up and running well befor TQ I belive something like 2000 people where on there altho I had better things to do than sit here raging about how I could not play eve geting eye strain from the log in screen waiting for it to say Status OK.ugh

Agent Known
Posted - 2010.06.25 23:37:00 - [325]
 

The way I see it, they encountered some issues that they didn't expect to happen, hence the downtime. ANYONE who has worked in the IT field for any length of time should know that things like this happen on a regular basis.

People whine and moan about "redundancy" and all this crap. EVE's cluster is a unique piece of software. I don't think they could just "replicate" the server just to move it to the next room, do you? The downtime was not much more than a major patch day to begin with.

In the end, there will be the whiners about not being able to play their game for a day, but there's also the people who understand that **** happens. We all survived the downtime, now let's enjoy shooting each other in the face with pixels once more. YARRRR!!

Tacyon
The Phayder Corporation
Posted - 2010.06.26 00:13:00 - [326]
 

Wynteryth Fett - whoa. You do realize *IT'S A GAME !*

This is not our livelihood. We're not going out of business if CCP is unavailable for 3 days. There are no assurances of 5 9s coverage. And I for one don't want that as there most certainly would be a corresponding increase in the monthly subscription. Bottom line ... it's a freaking game. Get over it and yourself.

smokeydapot
Posted - 2010.06.26 01:40:00 - [327]
 

Originally by: Tacyon
Wynteryth Fett - whoa. You do realize *IT'S A GAME !*

This is not our livelihood. We're not going out of business if CCP is unavailable for 3 days. There are no assurances of 5 9s coverage. And I for one don't want that as there most certainly would be a corresponding increase in the monthly subscription. Bottom line ... it's a freaking game. Get over it and yourself.


I lol'd

Not only did I not loose out on any skill time but CCP are giving me some extra SP and a ship, I belive thats having my cake and eating it all at the same time ( please no cake jokes I know it's a lie but you gota belive ).Very HappyVery Happy

Wynteryth Fett
Posted - 2010.06.26 02:03:00 - [328]
 

Edited by: Wynteryth Fett on 26/06/2010 02:19:07
Originally by: Tacyon
Wynteryth Fett - whoa. You do realize *IT'S A GAME !*

This is not our livelihood. We're not going out of business if CCP is unavailable for 3 days. There are no assurances of 5 9s coverage. And I for one don't want that as there most certainly would be a corresponding increase in the monthly subscription. Bottom line ... it's a freaking game. Get over it and yourself.


I realize better than you do that it's a game. However, it is a service that over 300K people pay for. We're talking about a minimum of $30 Million dollars a year they bring in.

Now, since you clearly don't understand how a data center operates, let me pass this knowledge to you. Data Centers are open 24/7/365. Their fees are based on that 24/7/365. Coverage is typically either 1 shift of 8.5 or 9 hours with two shifts on call or two shifts of 8 hours and the 3rd shift is covered by someone who is on call. As are the weekends. You thinking that there would be an increase in the monthly subscription because of something that already occurs is just you not knowing enough about how data centers work.

This is something that I work on for a living as part of Disaster Recovery Plans for these places. I was imparting that knowledge and what I, as a customer, have the right to expect and what YOU as the customer should expect. If you don't want that knowledge, fine, ignore the post.

Wynteryth Fett
Posted - 2010.06.26 02:18:00 - [329]
 

Originally by: Agent Known
The way I see it, they encountered some issues that they didn't expect to happen, hence the downtime. ANYONE who has worked in the IT field for any length of time should know that things like this happen on a regular basis.

People whine and moan about "redundancy" and all this crap. EVE's cluster is a unique piece of software. I don't think they could just "replicate" the server just to move it to the next room, do you? The downtime was not much more than a major patch day to begin with.

In the end, there will be the whiners about not being able to play their game for a day, but there's also the people who understand that **** happens. We all survived the downtime, now let's enjoy shooting each other in the face with pixels once more. YARRRR!!


People in the IT field also know to never ever take both sides of your redundancy down at the same time because if your customer experiences the problem, then you've failed at your job.

Talking about reality is not "whining", contrary to the belief of some people on this forum. I fully understand that "****" happens. That's why you plan things out. You move one side and get it up and running weeks before you move the second side. This is tried and true work in the IT field where multiple servers are involved.

My comments have nothing to do with not being able to play the game for a day. They have to do with reasonable expectations and not just industry minimum. They come from first hand knowledge of situations similar to this, but in which the customer did not notice anything. Why didn't they notice? Because even though "****" happened, the plan was in place to prevent them from noticing.

Ban Doga
Posted - 2010.06.26 04:06:00 - [330]
 

Edited by: Ban Doga on 26/06/2010 04:09:31
Sad thruth is there is no redundancy in EVE.
A lot of the SOL servers are running more solar system than they have CPU cores (number of systems is much higher than the number of CPU cores).

We probably don't need one CPU core for each and ever solar system but we're rather far from a sufficent number of servers (that's why one big fight can lag whole constellations) let alone redundancy.

And this "OMG, **** CAN HAPPEN" is getting old.
Yes, things can happen. The question is how (un)prepared are you.

In the end it's always the same: if there is a failure someone made a mistake. Either by not knowing, misinterpreting or ignoring the risks/facts. If one single thing can delay your planned server move for 25 hours someone should have been able to think about that before you start.

*EDIT*
In XP this role is called The Doomsayer I don't think scrum has something similar.


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These forums are archived and read-only