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Dutch Psycho00
Posted - 2010.06.24 15:53:00 - [211]
 

Originally by: Tochimo
I think what frustrates most people is that a company like CCP, who obviously know a lot about networking and computers would suggest that a massive, physical server move is only going to take 6 hours and go smoothly. There are times I lose internet for longer just because someone accidentally unplugs the modem at home, and when it all gets hooked up again, it just won't work till the next day. Computers and electronics can be fickle and moody. One wrong line of code can mean a serious crash with potential data loss. One bump on the move and some hardware can get jumbled and need maintenance.

On a side note, while the idea of EVEGATE and having as many services as possible available outside of the game is great, it seems like pretty poor planning to have your main websites (including CCPGAMES.com for those of you that checked yesterday) down most of the day just because it's all so integrated that one cannot be running without the other.

When all is said and done, though, CCP does deliver a better product and better services than any other MMO I've payed to play.

And for all you people who can only say "Blah blah blah get out and see th world" - TROLLS!


i have to agree with you.

most of the time the server is up and running and when there is something going wrong that causes a database error or a server freeze.
people get frustrated at CCP.

so people keep in mind that the cluster which TQ is on is a huge system. and is very sensitive.
i want the people who keeps naging about the littlest of things to try and setup this huge server that TQ is on and try to handle it yourself the way that CCP is doing it.

i think that CCP is doing a great job when it comes to maintaining the server and fixing issues when they occur.

and like tochimo said in his post the smallest thing can cause a computer or server to stop with what it is doing.

Fos Aenao
Posted - 2010.06.24 15:53:00 - [212]
 

so, when the server goes up, we ALL will log in and the server will then crash again

lmao

Zusidius Bazicus
Posted - 2010.06.24 15:54:00 - [213]
 

next update on the 'next' delay in 5 minutes Very Happy

Ninfomane
Posted - 2010.06.24 15:54:00 - [214]
 

I'm agree with some people understanding the (real) business.
I agree with Carebear One posts last night.

This is an online service, CCP people are not my friends, some badasses here look at "hey its only a game" no, false: its business, it is an overpayed online service (19$ per months -in euros- I pay less my ISP for 24/7 broadband).

To understand better the situation just imagine AT&T, Orange or whatever you are using put you offline for an undefinited time, and hey, "they are working like mad! My appreciation!" AH AH AH, dont be silly, I bet 1 billion ISK you're furious after 24 hours without broadband, and no excuses.




Dinta Zembo
Posted - 2010.06.24 15:54:00 - [215]
 

Originally by: Fos Aenao
so, when the server goes up, we ALL will log in and the server will then crash again

lmao


Exactly XD
And if that doesn't crash it, it'll be the petition system freaking out Very Happy

Pidgie
Posted - 2010.06.24 15:54:00 - [216]
 

Sadly, this delay will be even further extended.

The comments from this thread have been read out to the engineers working hard to solve the issue.

Seven of these engineers now have gone home, as they beleieve their unpaid isn't justified due to all the sooking.

4 Hamsters were harmed in the production of this post.

James5955
Posted - 2010.06.24 15:55:00 - [217]
 

Edited by: James5955 on 24/06/2010 15:58:10
While I'd hate to jump on the band wagon I must say CCP's involvement with keeping the community updated was not very impressive. While I'm glad they're taking the extra time to fix whatever issue they ran into I do wish they could be a little more accurate with their ETA's. Basically I only had a 10 hour training que on my alt when the downtime begun, I didn't think we'd be sitting here for THIRTY + hours til the servers came back up (never have seen a company THAT far off). Now that wouldn't have bothered me so much if I wasn't waiting for hours for a response on when they'd expect the servers to be up just to be completely wrong yet again, I have better stuff to do other then keeping a close eye for ETA so that I can set up my planets and my skill ques..

Even worse is going to links given by google to attempt to find out what's going on, only to find a thread (this one) that had little to no useful information and wouldn't even allow me to post. Comeon guys..

enterprisePSI
Unimatrix 0.1
Posted - 2010.06.24 15:55:00 - [218]
 

@CCP : http://www.youtube.com/watch?v=SmHeP9Sve48 Very Happy

Julienne Poirier
Gallente
Nonya Endeavours
Posted - 2010.06.24 15:56:00 - [219]
 

this thread used to be the sticky about the server move

http://eve-search.com/thread/1341766

Wraithwyrm
Amarr
Posted - 2010.06.24 15:57:00 - [220]
 

Originally by: Mercer Darkstar
I think it's time for some IT Crowd quotes. I'll start us off Laughing

Roy - "Hello, IT, have you tried turning it off and on again?" "Is it plugged in?"



0118 999 88199 9119 725 3

Baphomet MoonRyder
Posted - 2010.06.24 15:57:00 - [221]
 

Why wouldn't we have a right to *****, and expect some sort of comp? We are paying for a service, if we miss our account payments what happens? You can have all the excuses in the world, but you will be promptly cut off.
I am sure that they are working hard, as they should be that is what they get paid for, that is what we are paying for. I am sick of people coming on here *****ing about people *****ing. If you went to a restaurant and they told you it would take 6 hours for a table, then it ended up taking 48 hours. Would you complain? We pay our bills they at the very least could give us up to date info on the situation.

This Suxbad
Posted - 2010.06.24 15:58:00 - [222]
 

OK I understand that things happen and do not mind the downtime for improvement. And I understand that the 24 hour cache like other things on eve is to promote us being online more often so we don't kick the habit.
But skill training is the only thing on eve that can not be adjusted by the players. lost time is lost period for us and only ccp can change that.
Yes I understand the ULA but making up for training lost does not cost them anything.
A little compassion for the customers is usually a good thing.

Shurikane
Posted - 2010.06.24 15:58:00 - [223]
 

Originally by: Hoboius Trevorian
Edited by: Hoboius Trevorian on 24/06/2010 15:41:04
The point is CCP are failing to even provide this service. If CCP were a proper business they would have ensured the new hardware were up and running before switching off the old hardware.


You wish.

I will speak by experience. Check this out:


  1. We program an update to our software. I test it on my machine. Everything works.

  2. The team tests it on their machines. Everything works.

  3. We test the update on a machine specifically made to emulate the client-side setup. Everything works.

  4. We accomplish a peer review of the code, of the update's behavior, and submit it to our Product Owner (yep, we work in SCRUM too!) Everything works.

  5. We deliver the update to the customer. Everything takes a giant **** on us.



It's happened before. It'll happen again. There's no reliable way to tell when and where it'll happen. It sucks, it's bad, but we are powerless against completely preventing situations like that. We can only try to mitigate the probability of it happening. We used to have next to no update reviews and pretty much every update was guaranteed to bring the system down. Now, it happens much less often. But it still happens. Most often because of specific client-side configurations or other factors outside of our immediate knowledge and/or control. Or sometimes the customer uses the software in a way we hadn't foreseen and that nobody had tested. With there being a mix of old and new employees among us, not everyone knows every feature, giving way to things that go untested simply because the tester didn't even know such-or-such button existed in some other place too.

The fun part is that our customers will call us a bunch of names and yell at us at the top of their lungs for what ends up being mistakes on their own part. Some situations I can recall:


  • One customer's server HDD went poof. Server maintenance was not our business but they had assumed it was, leading to friction and... the fact that their last backup had been done by us, two weeks ago, so we could restore it at our office to test an update. No one on their side had even thought of backing their **** up. They lost two weeks of work. Upon cracking the case open, we found out there were three HDDs. Two had been set up as mirrors but the setup had been never completed and one of them was unplugged. The server's contents were all... on the third HDD. Without a mirror at all.

  • A customer was angry at us that the project had gone over triple the time and budget expectations. We explained him why: he'd changed his mind so often on some features that two-thirds of the code had been rewritten since the beginning of the project.

  • One customer repeatedly sends us bug reports about wrong measurements on his products. To date, 100% of these "bugs" were not bugs. The measurements had always been correct but the customer made calculation errors every single time. He paid us about 80 man-hours of work so far on verifying non-issues like these.

  • While remotely working on a customer's server, I told him the connection was extremely slow and that he should talk to his ISP about it. He replied "You're the experts; it's your server, it's your problem."



Daily, we get called all sorts of names. Most often when something ****s up. Very often when something ****s up and it was about as predictable as a lightning bolt. Very often when it's just... computers being computers.

All those revendications make me feel like I'm unwittingly part of a Quebecois workers' syndicate.

So I kind of laugh and cry at the same time. I realize I am incredibly happy not to work for a video game company. It would be like my current job, except that I would be sent personal insults by tens of thousands of people at once on a constant basis for the pettiest of reasons.

Draemour
Posted - 2010.06.24 15:58:00 - [224]
 

I spent my time wasting away on trying to figure out why when i log onto WoW i crash my whole home network. WTG Blizzard for putting out a subpar patch! Think my money will be spent playing EVE now since blizzard doesn't care for peeps with older computers

KR1ST0PH3R
Posted - 2010.06.24 15:59:00 - [225]
 

Edited by: KR1ST0PH3R on 24/06/2010 16:00:58
Edited by: KR1ST0PH3R on 24/06/2010 15:59:45
You are looking at this issue from the wrong angle. CCP has punished themselves for this issue. Look at this from my point of view. During this 30+ hour extended downtime thousands of accounts expired, and could not resubscribed; and I assume a small percentage of those will not renew. Several thousand new subscribers could not get online to start a new account. Several thousand new players on trial account have just experienced one of the worst DT in eve history; and a percentage of those will not renew because of it. They have lost ten of thousands of dollars, and have lost subscribers. If the service is not online, then customers can not subscibe and that cash register in Iceland does not ring.


Harocko K'zack
Posted - 2010.06.24 15:59:00 - [226]
 

Originally by: Dotard
SERVER UP!!!


*death stare* YOU LIED!!! you got me all excited... AND YOU LIED!!!!!!!

oh well.. back to watching the time tick by....

JohnSco
Posted - 2010.06.24 15:59:00 - [227]
 

Watch the server crash because everyone tried to log in at the same time!!!!ShockedRolling EyesTwisted Evil

Chui Menta
Posted - 2010.06.24 15:59:00 - [228]
 

Hm, needs a live stream to see the progress.
I'd say half the engineers are debating about what plug goes where Very Happy

2 minutes, crosses fingers Razz

Hoboius Trevorian
Posted - 2010.06.24 15:59:00 - [229]
 

I foresee two scenarios to play out in the coming minutes.

1) This thread goes quiet as people discover they can log into TQ.
2) This thread goes mental as people discover they can't log into TQ.

Krixtal Icefluxor
Gallente
The Scope
Posted - 2010.06.24 15:59:00 - [230]
 

A player since 2004 in my old Corp always said, when there is downtime, PLAN on a week of training...you NEVER know. As my skills have kept on going, I feel like I have lost nothing. Just wish weather was better here so could have spent time outside, but oh well. I'm glad they took the time to make it work.

And I'm sure they are planning on a nice compensation for everyone. If there is one thing CCP is not, that thing is stupid.

Lewis Hamilton
Posted - 2010.06.24 15:59:00 - [231]
 

http://complete.gamingradio.net/everadio?player=true

Good music and they'll let you know when its ok to play, leave that keyboard, dance

Glospey
Aliastra
Posted - 2010.06.24 15:59:00 - [232]
 

Originally by: jubbil
quit changeing from gmt to utc its confusing the crap outta me


They're the same exact thing. There's nothing confusing about it.

Castiel Destructus
Posted - 2010.06.24 16:00:00 - [233]
 

Originally by: Wraithwyrm
Originally by: Mercer Darkstar
I think it's time for some IT Crowd quotes. I'll start us off Laughing

Roy - "Hello, IT, have you tried turning it off and on again?" "Is it plugged in?"



0118 999 88199 9119 725 3


Sounds like a classic ID10T error to me!

a55mu11e7
Posted - 2010.06.24 16:00:00 - [234]
 

Originally by: jubbil
quit changeing from gmt to utc its confusing the crap outta me


google is your best friend

Zusidius Bazicus
Posted - 2010.06.24 16:00:00 - [235]
 

Originally by: James5955
Edited by: James5955 on 24/06/2010 15:58:10
While I'd hate to jump on the band wagon I must say CCP's involvement with keeping the community updated was not very impressive.


I like the fact the the updates (what little there were) were all posted on Twitter and Facebook. Of course, that's the first place you'd look right??

SugarPuffJr
Posted - 2010.06.24 16:00:00 - [236]
 

Originally by: Baphomet MoonRyder
Why wouldn't we have a right to *****, and expect some sort of comp? We are paying for a service, if we miss our account payments what happens? You can have all the excuses in the world, but you will be promptly cut off.
I am sure that they are working hard, as they should be that is what they get paid for, that is what we are paying for. I am sick of people coming on here *****ing about people *****ing. If you went to a restaurant and they told you it would take 6 hours for a table, then it ended up taking 48 hours. Would you complain? We pay our bills they at the very least could give us up to date info on the situation.


Agreed, could we atleast have some CCP input? Has there been any on this thread yet?

KiiRKWOOD
Posted - 2010.06.24 16:01:00 - [237]
 

WOOOOOOO!

King Toad
Posted - 2010.06.24 16:01:00 - [238]
 

Edited by: King Toad on 24/06/2010 16:01:24
ONLINE!!!! Dear god EVE isn't responding...

Zedia Zhane
Posted - 2010.06.24 16:01:00 - [239]
 

Dammit, the account management page has been disabled. I can't get on to unsubscribe all my alt accounts...

Mercer Darkstar
Posted - 2010.06.24 16:01:00 - [240]
 

Originally by: Wraithwyrm
Originally by: Mercer Darkstar
I think it's time for some IT Crowd quotes. I'll start us off Laughing

Roy - "Hello, IT, have you tried turning it off and on again?" "Is it plugged in?"



0118 999 88199 9119 725 3


LOL that's a good one Very Happy

Here's another one:

Moss: [picks up phone] Hello, IT? Yah-hah? Have you tried forcing an expected reboot? You see the driver hooks the function by patching the system call table, so it's not safe to unload it unless another thread's about to jump in there and do its stuff, and you don't want to end up in the middle of invalid memory.
[laughs]
Moss: Hello?


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