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blankseplocked Tranquility and market issues post downtime Friday, 07 May
 
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Darth Sidewinder
Amarr
Shadow Veil Industrial
Shadow Directive
Posted - 2010.05.08 13:46:00 - [991]
 

can we have so contact plz about missing items, my petition goes unanswered and its been nearly a day now.

Ulviirala Vauryndar
Gallente
Vauryndar Dalharil
Posted - 2010.05.08 14:07:00 - [992]
 

Are we running out of itemIDs again? :P


Grez
Neo Spartans
Laconian Syndicate
Posted - 2010.05.08 14:41:00 - [993]
 

Originally by: Captain Vampire
Quote:

In total, up to 114,000 itemIDs were potentially affected during the timeframe (11:28-12:43 GMT), which is 0.0071% of the total items.


Damn,
thats alot of items in the cluster.


1,607,400,000~ items if my math is correct.

Raimo
Genos Occidere
HYDRA RELOADED
Posted - 2010.05.08 14:45:00 - [994]
 

:RAGE:

I do hope that the logs show something...

Lanu
0utbreak
Outbreak.
Posted - 2010.05.08 19:41:00 - [995]
 

Originally by: Darth Sidewinder
can we have so contact plz about missing items, my petition goes unanswered and its been nearly a day now.


This really.

Far too late for a rollback but please answer the petitions this issue caused asap.

Zothike
Deep Core Mining Inc.
Posted - 2010.05.08 22:22:00 - [996]
 

Dont know if i have lost stuff, i'm unable to know coz i have millions of stuff (really) in un thousands of stack (i have in some place stacks of near 2000 items even altought the 1000 stack limitations), but it's ok ( i hope i didn't lost anything or anything of value Cool)

CCP should dio something that would really i think lower the charge on server : allow remote stacking of items in hangar i'm near certain i could easily go from like 15000 actual stack to 12000 or so

too bad this happened on a friday i bet i ruined the ccp enployee week end Confused

Aera Aiana
Amarr
Posted - 2010.05.09 07:48:00 - [997]
 

Originally by: Zothike
Dont know if i have lost stuff, i'm unable to know coz i have millions of stuff (really) in un thousands of stack (i have in some place stacks of near 2000 items even altought the 1000 stack limitations), but it's ok ( i hope i didn't lost anything or anything of value Cool)


The window is pretty small and only stuff you unstacked at that time may be lost. You can also check your transaction log if any buy orders were answered between 11:28-12:43 GMT. You'll have to check that you received those items. You should have only if there was an existing stack. Otherwise those items are lost and you'll have to petition them.

Bull Ramahorn
Posted - 2010.05.09 11:04:00 - [998]
 

Originally by: Gnulpie
So, errr ... how do I know that I lost something?

If I have 100+ market orders, how do I notice that one is missing??

If I have hundreds of different items in my hangar (because of invention and building), how do I notice that a few are missing?

If there are logs, why don't you run some automated tool to restore the lost stuff?

If there are no logs, how do you prevent people from just telling some nonsense and scamming the GM's for just a couple extra billions?

Was a rollback not an option?




Well, you check your market log over the period of time that they quote. If you made a buy in that time, its missing...at least, from what I can tell, everything I did in that time frame is gone so it seems to have been a 100% failure...

If you had sales, it's someone else's problem, if you were online and moving stuff around, you're probably screwed. But any market related problem is logged just fine, and you need only look at the time to know if it failed or not.

But anyways, my production is ground to a halt cause I don't have the ISK to double buy all the materials I purchased in that time frame...sure wish they'd hurry up...you'd think parsing market related screw ups in that time frame could be scripted, but what do I know?

Milani Batai
Gallente
Posted - 2010.05.09 14:33:00 - [999]
 

It has been over 2 days now and no response from ccp about my petition. I have lost all my jump clones and my implants. I would think that they would care enough to at least respond in some way to our issues or do they think we will just give up and go on playing.

PainkillerSue
Minmatar
The War-Mongers
Posted - 2010.05.09 19:33:00 - [1000]
 

Petition done: 2010.05.07 20:26

Still no reply Sad

Pierru
Posted - 2010.05.09 23:26:00 - [1001]
 

Originally by: Milani Batai
.... or do they think we will just give up and go on playing.


I cannot do that, I need my petition responded, and my problem solved. I have 10 research slots (skill based). CCP thinks I am already using 5 of them, the 5 jobs that ended durig the database crash.

This is not a simply Script Problem, seems deeper.

3 days now, petition not answered :(

Psychotic Maniac
Caldari
Head Shrinkers
Posted - 2010.05.10 07:22:00 - [1002]
 

Edited by: Psychotic Maniac on 10/05/2010 07:53:30

I was flying a Mach when the server went down.
Customer service rep. messages me that they see one in my hangar.
Ask if that's the one. As if I can't possibly have two.
God, they really have some smart people working for them.
Sure hope they aren't getting paid more than minimum wage.
Matter fact I had two and bpc for an other one.

CCP, I'm still waiting for my ship and mods that were fit on my ship.
Be real nice if I could get them back sometime soon before I decide to go play that other game and ask for refund for your fail.

--

Musical Fist
Gallente
NAP Coalition
Posted - 2010.05.10 11:58:00 - [1003]
 

Originally by: Psychotic Maniac

Be real nice if I could get them back sometime soon before I decide to go play that other game and ask for refund for your fail.

--


I am sure we will miss your angry and pointless posts Razz

Chopper Rollins
Minmatar
Posted - 2010.05.10 12:05:00 - [1004]
 

oh hai, i lost a prototype cloak and petitioned it like an idiot until i looked at this thread and saw the losses others suffered.
So i go for a poke around low sec and there in a can next to audesder gate is a prototype cloak!! Left by Zabijaki i Pijaki, thanx guise!


Hehaw Jimbojohnson
Posted - 2010.05.10 14:12:00 - [1005]
 

Has anyone else noticed escrow for buy orders that expired after this glitch that didn't get returned? I had over 400 million isk worth of ship buy orders(don't know off the top of my head exactly how much, as these were put in over a week ago and just expired this morning), and I didn't get the funds in escrow returned to me. I canceled my remaining buy orders that haven't expired yet, and got the escrow back immediately, so I don't think it is a delay issue.

Has anyone else experienced this? 400 million is a good chunk of my trading funds...

Razmite X
Minmatar
Froidenhaus
Posted - 2010.05.10 14:51:00 - [1006]
 

petition still not answered.

u r really laid back guys.
i am missing items worth > 1b, so get ur work done, plz.

Lord FunkyMunky
Posted - 2010.05.10 18:32:00 - [1007]
 

Shesh this is taking a long time, you'd think they'd send an update on progress or how many petitions are still pending... or something, as i've still got no update at all on my petition still its really worrying.

JT Houndslayer
Posted - 2010.05.10 21:18:00 - [1008]
 

Originally by: Lord FunkyMunky
Shesh this is taking a long time, you'd think they'd send an update on progress or how many petitions are still pending... or something, as i've still got no update at all on my petition still its really worrying.

I agree, just a quick update would be nice. I keep looking at my petition with no action being taken. I work in an ER and we always keep our patients informed of the wait times. Keeps the crowd "civil". CCP, just a quick update once per day would be nice.

Razmite X
Minmatar
Froidenhaus
Posted - 2010.05.11 08:20:00 - [1009]
 

still no response :(

Sonk
Posted - 2010.05.11 08:37:00 - [1010]
 

Originally by: Hehaw Jimbojohnson
Has anyone else noticed escrow for buy orders that expired after this glitch that didn't get returned? I had over 400 million isk worth of ship buy orders(don't know off the top of my head exactly how much, as these were put in over a week ago and just expired this morning), and I didn't get the funds in escrow returned to me. I canceled my remaining buy orders that haven't expired yet, and got the escrow back immediately, so I don't think it is a delay issue.

Has anyone else experienced this? 400 million is a good chunk of my trading funds...


Sometimes this doesn't happen until downtime. Has been like that as long as I can remember. Petition if the funds aren't there after the next DT

Securis Unus
Posted - 2010.05.13 02:51:00 - [1011]
 

Has anyone had any luck with their petition? I sure hope we don't have to wait until Tyrannis. I am afraid the petitions might get lost in the update so-to-speak. I want my ships back, come on CCP, let us know your working on the problem at least.

CPT BALLS
Posted - 2010.05.13 04:54:00 - [1012]
 

i got mine sorted today, so they are getting through 'em.......i can only imagine how many they have to sift through

Razmite X
Minmatar
Froidenhaus
Posted - 2010.05.13 16:23:00 - [1013]
 

still no response, do u have ppl working for customer support or are they just busy with resetting lvl4 missions?

Securis Unus
Posted - 2010.05.14 02:46:00 - [1014]
 

I got my items back today and my petition was sent 5/13/2010 at 15:20GMT and was resolved on today at 02:45GMT.
So they are working on it and things are going. Thanks CCP.

movack octure
Minmatar
United Federation Starfleet
Posted - 2010.05.15 02:56:00 - [1015]
 

I would like to know how long i put my game on hold before a ship is replaced that i petitioned over a week ago to be replaced due to the ccp screw up? Not trying to be rude but dont feel like spending another 180 mill to replace the ship. PLEASE can we resolve this i have 2 petitions in and its been a week.

Razmite X
Minmatar
Froidenhaus
Posted - 2010.05.16 18:24:00 - [1016]
 

^
oh another crash, still missing items from the last one.
DO UR WORK

Dr BattleSmith
PAX Interstellar Services
Posted - 2010.06.05 07:19:00 - [1017]
 

Why are the petitions requested by CCP for these lost items being answered by GMs who are apparently unaware of any such issue?

People are still waiting, while GMs are responding with garbage that's completely unrelated to the issue.

Nareg Maxence
Gallente
Posted - 2010.06.05 10:54:00 - [1018]
 

Originally by: Dr BattleSmith
Why are the petitions requested by CCP for these lost items being answered by GMs who are apparently unaware of any such issue?

People are still waiting, while GMs are responding with garbage that's completely unrelated to the issue.


Ask to have your petition escalated to a senior GM.


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