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blankseplocked Ten days and counting on a petition
 
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Taua Roqa
Minmatar
Sebiestor Tribe
Posted - 2010.05.03 02:32:00 - [1]
 

can't log in on Taua or make a new character, and it's been ten days since I petitioned, this is a joke.

Blane Xero
Amarr
The Firestorm Cartel
Posted - 2010.05.03 03:37:00 - [2]
 

Originally by: Taua Roqa
can't log in on Taua or make a new character, and it's been ten days since I petitioned, this is a joke.
Jokes are supposed to have punch lines. I fail to see the punchline in your post therefor it is not a joke.

Mavei
Posted - 2010.05.03 11:10:00 - [3]
 

You are not alone Taua. And I agree that EvE Online's Customer Support is a real joke.

Abrazzar
Posted - 2010.05.03 11:13:00 - [4]
 

If you put it into the wrong category, one with a 2 week queue and low priority, it is no surprise you won't get an immediate answer on your being stuck problem.

Kara Sharalien
Gallente
Federal Navy Academy
Posted - 2010.05.03 11:24:00 - [5]
 

Originally by: Mavei
You are not alone Taua. And I agree that EvE Online's Customer Support is a real joke.


Ive found it to be nothing short of exemplary.

If course, I file my petitions under the correct category.

2 weeks for a cant log in problem? You filed it wrong.

Furb Killer
Gallente
Posted - 2010.05.03 11:29:00 - [6]
 

Did you try just clearing your cache folder? Or even reinstalling eve? Since you can still log onto forums without problems there is a good chance you just got a corrupt installation.

T'Amber
Garoun Investment Bank
Posted - 2010.05.03 11:37:00 - [7]
 

What message are you getting when you try to log in on this character?


Moni Toimikone
Minmatar
Posted - 2010.05.03 11:52:00 - [8]
 

When you have an issue with a character / account I would suggest you:

1) Check if you can log in to account manager and check that everything is OK there.
2) Clear cache
3) Clear cache & settings manually (see Wiki)
4) File a petition if you still get an error. It's important to get the right category!

Taua Roqa
Minmatar
Sebiestor Tribe
Posted - 2010.05.03 14:25:00 - [9]
 

Edited by: Taua Roqa on 03/05/2010 14:26:57
heya.

I've done all possible fixes and tried a totally different PC, it's nothing to do with my side :)

filed under technical/log in.

CCP have recognised the issue I'm having but...done nothing.


edit: not getting any error messages, i log in and on the char select screen nothing works :/

James Tritanius
Posted - 2010.05.03 14:33:00 - [10]
 

File a stuck petition. Because... you are stuck and cannot access the game. Stuck petitions should be answered within the hour, maybe longer if you are filing it during off-hours.

Cipher Jones
Minmatar
Posted - 2010.05.03 16:52:00 - [11]
 

Originally by: Abrazzar
If you put it into the wrong category, one with a 2 week queue and low priority, it is no surprise you won't get an immediate answer on your being stuck problem.


The fact that you assume that there is a 2 week queue with low priority is amazing, the fact that you seem to accept that is ****ing astonishing.

NoNah
Posted - 2010.05.03 17:02:00 - [12]
 

Originally by: Cipher Jones
Originally by: Abrazzar
If you put it into the wrong category, one with a 2 week queue and low priority, it is no surprise you won't get an immediate answer on your being stuck problem.


The fact that you assume that there is a 2 week queue with low priority is amazing, the fact that you seem to accept that is ****ing astonishing.


Seeing the average quality of petitions sent, I'm amazed they at all bother to answer the majority of them. I don't think I've ever had to wait more than a week for a petition reply, and those replies were generally regarding actions affecting thousands of players directly. Average petition reply time is definitely below an hour - for me.

Swiftgaze
Elysium Trading Company
Posted - 2010.05.03 17:12:00 - [13]
 

Originally by: NoNah
Average petition reply time is definitely below an hour - for me.


Oh come on. Rolling Eyes You're not even trying.

Obsidian Hawk
RONA Corporation
RONA Directorate
Posted - 2010.05.03 18:05:00 - [14]
 

What is yoru error message? Did you get a black screen and no log in? etc.


if its a black screen of death then file a stuck petition cause your char is stuck.

CCP Adida


C C P
C C P Alliance
Posted - 2010.05.03 18:47:00 - [15]
 

It is very important that the petition is in the correct category. If you have any doubt that you may have misfiled a petition please create a new one. Make sure you choose the appropriate category for your issue.


 

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