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blankseplocked Scam Email about account being hax0r3d?
 
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Sindoza Motombo
Posted - 2010.02.06 08:09:00 - [1]
 

I got this email today. I came home and found nothing wrong. None of my accounts were suspended and nothing was missing from any account. It would make sense if they got my info for 1 account they would have gotten the rest. Seems like bs to me. Any comment from CCP?


Hi,

This mail is sent to inform you that your EVE Online account, has been temporarily banned as the account security has been compromised.

It appears that hackers have managed to obtain your login details in some way. In order to prevent damage to your account we have closed it for seven days and created a new random password for it. Please make sure to clean your PC of keyloggers and trojans before accessing the account again. If you wish the account to be opened sooner and if you have taken steps to secure your PC, please reply to this email and we will assist you the best we can.

All you should need to do, in order to gain back access to the account once it is opened, is to use the following link: https://secure.eve-online.com/forgotpassword.asp

There are ways to avoid getting hacked;

1. Never buy ISK for real money.
2. Never visit ISK selling websites.
3. Never user macro programs.
4. Never share accounts with anyone.
5. Avoid logging into EVE using public computers.
6. Do not use the same username in different MMOs and if you do, certainly do not use the same password.
7. Have your password complex.

Following these simple steps will make it much less likely that one’s account will be hacked.

Regards,
Senior GM Gusto
EVE Online Customer Support

Joe Astor
Gallente
Federal Navy Academy
Posted - 2010.02.06 08:30:00 - [2]
 

Originally by: Sindoza Motombo

This mail is sent to inform you that your EVE Online account, has been temporarily banned as the account security has been compromised.



How would they know? You could travel overseas for all anyone knows, so where you log in from could be a long list of possibilities heh.

Originally by: Sindoza Motombo

It appears that hackers have managed to obtain your login details in some way. In order to prevent damage to your account we have closed it for seven days and created a new random password for it.



CCP I imagine would just block/suspend your account...closing it and giving you a new randomly generated password that wouldn't work due to the account being closed...just lol.

Originally by: Sindoza Motombo

Please make sure to clean your PC of keyloggers and trojans before accessing the account again.



Any sensible person does this anyway...

Originally by: Sindoza Motombo

There are ways to avoid getting hacked;

1. Never buy ISK for real money.
2. Never visit ISK selling websites.
3. Never user macro programs.
4. Never share accounts with anyone.
5. Avoid logging into EVE using public computers.
6. Do not use the same username in different MMOs and if you do, certainly do not use the same password.
7. Have your password complex.



Never user macro programs? Fail English...heh. I'm pretty sure employees of CCP know correct English and Grammar.
Smells like a scam mail (like it wasn't obvious, but just saying Smile)

Following these simple steps will make it much less likely that one’s account will be hacked.

Regards,
Senior GM Gusto
EVE Online Customer Support [/b]


Anyone in EVE can attach a footer to an email using a GM/CCP name...doesn't mean it's legit.

ON THE OTHER HAND...
If the email is legit...the only way you can get an 'official' response is via the petition system.
But seeing as you said your accounts are fine (and if you logged into them) it would indicate your account is fine.

If nothing else I imagine CCP would be interested to know as much details as you could tell them via petition about the fake email.

Hera Kaus
Posted - 2010.02.06 10:19:00 - [3]
 

Edited by: Hera Kaus on 06/02/2010 10:21:39
I got the exact same email when one of my accounts got banned. Still banned too :( but anyways the address it came from for me anyway is the legit customer service email.

My email was from GM Lelouch though.

Vossejongk
Caldari
Caldari Provisions
Posted - 2010.02.06 15:46:00 - [4]
 


There are ways to avoid getting hacked;

1. Never buy ISK for real money.
Never do it anyway

2. Never visit ISK selling websites.
Never have anyway

3. Never user macro programs.
Too noobish to use/make xD

4. Never share accounts with anyone.
Why would you do that? Its much more satisfying when you reach something all by yourself! + if you get hacked trough keylogger or otherwise you won't get reimbursed.

5. Avoid logging into EVE using public computers.
Like installing EVE on a public PC is going to work, even if it is, downloading/installing itsself takes an hour or so and then *Still* you have to be ******ed if you do so

6. Do not use the same username in different MMOs and if you do, certainly do not use the same password.
Why not?

7. Have your password complex.
Got a lower/uppercase and with numbers password. 18 characters long. If you can hard crack this, i'll eat your sweaty socks

To add
8.
Dont visit malicious websites (also keylogger/virus ect)

9. I know quite a few people who dont even have anti-virus software because they think "It wont happen to me"..

If you think so, you should go and get a flamethrower, aim it at your PC and pull the trigger. Then, grab some C4 and stick it to your modem. Take appropriate distance and push the button.

As a final result, dig a hole in the street in front of your house and keep going untill you find your cable connecting your house to the rest of the internet. Get a hydraulic cutter and destroy the cable in at least 12 different spots.

Now, you are safe from the hazards of internet Laughing




Mag's
the united
Negative Ten.
Posted - 2010.02.06 16:14:00 - [5]
 

Never ever ever click on active links in E-mails.

Sindoza Motombo
Posted - 2010.02.06 18:34:00 - [6]
 

I don't buy isk or click on unknown links. I run Norton 2010 active all the time, Winpatrol, scanned with AVG, Spybot and Malwarebyte as well. All come up negative. I am very safe on my rig. I am guessing it was a scam email.

I logged in through the Eve site proper and freshened up my passwords just in case.

Malthros Zenobia
Posted - 2010.02.07 05:59:00 - [7]
 

Originally by: Sindoza Motombo
I got this email today. I came home and found nothing wrong. None of my accounts were suspended and nothing was missing from any account. It would make sense if they got my info for 1 account they would have gotten the rest. Seems like bs to me. Any comment from CCP?



You got a comment from them, it was an email. Reply to the mail and ask them for more information/follow what's listed in the mail? Would suggest you make sure you're using different passwords for your EVE account than you use elsewhere.


 

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