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Khasekhemwy
Minmatar
o1nk
Posted - 2010.01.10 14:39:00 - [1]
 

Ok, as I am sick and tired of not getting a response from CCP either by lodging a petition in-game or sending emails to their support people, I am going to start this thread as I can't seem to find anywhere else to put this...

I have two accounts. and when trying to log into my second account I received this notification:

User ******* is banned pending investigation
Last login: 2009.12.22 12:24
Number of visits: 1930
Reason: Account security compromised - Please contact Customer Support at [email protected] for assistance


Well, as a person who has been playing Eve fanatically since 2004, this came as some surprise. I wrote immediately to CCP support with this problem. I received nothing in return. I wrote again and still received nothing in return. I then lodged an in-game petition on my main account and have received nothing in return. My second account has now been 'banned' since 22nd of December and I find this totally unacceptable. What do they mean by 'account security compromised'?

Has anybody else had this same problem? Why will they not contact me in regards to this? It's driving me crazy!


Ki Tarra
Ki Tech Industries
Posted - 2010.01.10 14:49:00 - [2]
 

Edited by: Ki Tarra on 10/01/2010 14:51:06
Have you checked your junk mail filters?


How long have you been waiting for a response to your petition?

Khasekhemwy
Minmatar
o1nk
Posted - 2010.01.10 15:05:00 - [3]
 

Originally by: Ki Tarra
Edited by: Ki Tarra on 10/01/2010 14:51:06
Have you checked your junk mail filters?


How long have you been waiting for a response to your petition?


junk mail gets deleted pretty much straight up.

It's been nearly two weeks I've been waiting for a response. as you will see on the message my account gets, the last activity was on the 22nd of December.

Blarghatred
Posted - 2010.01.10 15:54:00 - [4]
 

they usually send you a email on why you have been banned.

Black Omne
Caldari
Freedom-Technologies
Sev3rance
Posted - 2010.01.10 16:37:00 - [5]
 

I Blame Iris.

Broken Spanner
Posted - 2010.01.10 16:40:00 - [6]
 

Nice Egyptian name Btw.

Daelorn
Posted - 2010.01.10 16:44:00 - [7]
 

Send in a stuck petition and talk to a gm if you have another account.

Khasekhemwy
Minmatar
o1nk
Posted - 2010.01.10 23:23:00 - [8]
 

Originally by: Daelorn
Send in a stuck petition and talk to a gm if you have another account.


If you read all of my post you would be aware that I have already done that. I still have received no response from CCP. As I have already said, this is now gone on (or not gone on, depending on your point of view) for more than two weeks.

Khasekhemwy
Minmatar
o1nk
Posted - 2010.01.10 23:29:00 - [9]
 

Originally by: Black Omne
I Blame Iris.


Thanks BO. Inappropriate content removed.Appleabbe

Magnus Nordir
Caldari
Nordir Industries
Posted - 2010.01.10 23:31:00 - [10]
 

Oh look, another banned thread, how cute...

Send one petition in the correct category. Then wait. Sending more than one petitions will get your support delayed substantially.

tl;dr: Don't spam CCP.

Khasekhemwy
Minmatar
o1nk
Posted - 2010.01.10 23:45:00 - [11]
 

Originally by: Magnus Nordir
Oh look, another banned thread, how cute...

Send one petition in the correct category. Then wait. Sending more than one petitions will get your support delayed substantially.

tl;dr: Don't spam CCP.


oh look, another CCP apologist.

For your information, I HAVE only sent in one petition, thanks. It seems to me that you can't get enough of trying to spread your personal opinions around these banned threads. I also didn't know that there were other threads in regards to this problem as I do not usually post in these forums. With people like you who have really nothing constructive to say, I now know why I avoid them.

If you've had an account banned you will know how very frustrating and upsetting it can be. If you haven't then why don't you shut the hell up and find another thread to act out your personal wet dreams.

Sapientius
ZERO HEAVY INDUSTRIES
Posted - 2010.01.11 09:52:00 - [12]
 

"banned pending investigation" ... is that something along the lines of 'executed pending trial'?

Seriously, this is ridiculous and I'm seeing it a lot on the forums. If CCP is going to ban a paying account they should at least show some courtesy and explain themselves. To do it to a long time account during the holiday season is just the stool on top.

Get your act together CCP and start practicing a little customer service or you'll find yourselves going out of business sooner than you'd like.

Blutomus Maximus
Posted - 2010.01.11 10:00:00 - [13]
 

Originally by: Magnus Nordir
Oh look, another banned thread, how cute...

Send one petition in the correct category. Then wait. Sending more than one petitions will get your support delayed substantially.

tl;dr: Don't spam CCP.



I know someone who is going through the exact same thing. Account banned for the same reason and no communication regarding reason or status for more than two weeks. Absolutely frigging disgusting, CCP.
Inappropriate comments removed.StevieSG

Serpents smile
Posted - 2010.01.11 10:12:00 - [14]
 

Originally by: Magnus Nordir
Sending more than one petitions will get your support delayed substantially.



Wrong! Clueless! You are.

Hienz Doofenshmirtz
Posted - 2010.01.11 10:18:00 - [15]
 

CCP does not discuss account status or banned accounts in the forums, this has been stated several times by devs

Khasekhemwy
Minmatar
o1nk
Posted - 2010.01.11 12:42:00 - [16]
 

Originally by: Hienz Doofenshmirtz
CCP does not discuss account status or banned accounts in the forums, this has been stated several times by devs


Oh, for Pete's sake! I'm aware of that, but CCP will not discuss this with me either via the petition in-game or via email to their support team out-of-game. I'm trying to attract their attention you see. Obviously, this is not working for me or any of the other poor noggins who have been affected the same way.

So, Heinz...has your account ever been banned?

Blutomus Maximus
Posted - 2010.01.11 12:45:00 - [17]
 

Originally by: Hienz Doofenshmirtz
CCP does not discuss account status or banned accounts in the forums, this has been stated several times by devs


Well, Dufus, no-one really expects CCP to discuss anything anywhere. I'm all for people publicising CCP's bs treatment of its customers. With enough people being treated like crap and enough people becoming aware of it, this **** might change, despite CCP fanboi know-it-all attempts to smother it with smartass comments.

CCP StevieSG

Posted - 2010.01.11 12:49:00 - [18]
 

CCP Fallout has posted some information regarding accounts which have been banned pending investigation here. Please accept our apologies, as an account hacking case is rigorously researched and takes time to resolve by the team.

Jim Pooley
The Jeremy Kyle Holding Pen
Posted - 2010.01.11 13:19:00 - [19]
 

By the way, just so anyone who is fed up of CCP bullsh*t customer service (I still havent forgotten what you accused me of Navigator), Star Trek Online starts open beta tomorrow.

De'Veldrin
Minmatar
Norse'Storm Battle Group
Intrepid Crossing
Posted - 2010.01.11 13:24:00 - [20]
 

Originally by: Jim Pooley
By the way, just so anyone who is fed up of CCP bullsh*t customer service (I still havent forgotten what you accused me of Navigator), Star Trek Online starts open beta tomorrow.


Set phasers to fail.

MrGarak
Caldari
Zar'rocc
Posted - 2010.01.11 13:43:00 - [21]
 

Edited by: MrGarak on 11/01/2010 13:46:21
Originally by: De'Veldrin
Originally by: Jim Pooley
By the way, just so anyone who is fed up of CCP bullsh*t customer service (I still havent forgotten what you accused me of Navigator), Star Trek Online starts open beta tomorrow.


Set phasers to fail.


lawl, I agree it doesn't look great, cartoonish graphics and gameplay seems bugged.. 50/60 Euro just to preorder the game on Steam AND would take a long time to get anywhere near where EVE is today, no thanks! They're just getting subscriptions based on the popularity of the Star Trek brand right now.

Going back on topic, hope your problem gets resolved. Perhaps all users shouldn't be banned, but have their in-game rights revoked, so they can still have limited access until such time as CCP sorts things out.

Compleat Bacon
Posted - 2010.01.11 14:51:00 - [22]
 

What I read from that CCP Fallout posting is that the ISK sellers are going to extremes to hack your account. And there are certain behaviours, etc, that CCP has detected, and they will pre-emptively lock your account to prevent major major issues.

Given that you are a 2004 account, you are a prime ISK hacker target. If I were you, I would do a serious look at your computer, and make sure it hasn't been keylogged.

And I would guess that they are backed up dealing with this. The time it takes to clear one of these is way longer than the time it takes to hack one.

It is sad. The ISK sellers have changed from a semi honest work ethic to a purely criminal behaviour. And as with most crime, their profit is way less than the cost to their victims. As in, the amount of real $$ they are making is a fraction of the $$ being spent to combat them, and fix their damage.

Zacharias Berg
Minmatar
Filthy Little Secret
Posted - 2010.01.11 17:21:00 - [23]
 

Originally by: Khasekhemwy
Originally by: Hienz Doofenshmirtz
CCP does not discuss account status or banned accounts in the forums, this has been stated several times by devs


Oh, for Pete's sake! I'm aware of that, but CCP will not discuss this with me either via the petition in-game or via email to their support team out-of-game. I'm trying to attract their attention you see. Obviously, this is not working for me or any of the other poor noggins who have been affected the same way.

So, Heinz...has your account ever been banned?


Who is Pete ?
And who is Heinz ?


Fergus McRae
Gallente
New Eden Regimental Navy
Rebel Alliance of New Eden
Posted - 2010.01.11 21:22:00 - [24]
 

Originally by: Khasekhemwy
Ok, as I am sick and tired of not getting a response from CCP either by lodging a petition in-game or sending emails to their support people, I am going to start this thread as I can't seem to find anywhere else to put this...

I have two accounts. and when trying to log into my second account I received this notification:

User ******* is banned pending investigation
Last login: 2009.12.22 12:24
Number of visits: 1930
Reason: Account security compromised - Please contact Customer Support at [email protected] for assistance


Well, as a person who has been playing Eve fanatically since 2004, this came as some surprise. I wrote immediately to CCP support with this problem. I received nothing in return. I wrote again and still received nothing in return. I then lodged an in-game petition on my main account and have received nothing in return. My second account has now been 'banned' since 22nd of December and I find this totally unacceptable. What do they mean by 'account security compromised'?

Has anybody else had this same problem? Why will they not contact me in regards to this? It's driving me crazy!




Has it occured to you that it's possible that your account was banned because it was the victim of a succesful hack attempt? CCP may well have done you a favour.

Massive Digit
Posted - 2010.01.11 21:54:00 - [25]
 

Man I am in the same boat as you. My main account of 4 years is currently in this limbo of "Account Security Compromised" I like you can get no response to wither In-Game petition or emails sent. To top it off apparently they billed me my monthly subscription "which cleared my bank" the day before the Ban.

I got no email from CCP, regarding the ban. Sadly..... if they dont get this cleared up soon ...... all three of my Eve accounts will be closed for the final and last time.

This aint the first time they have done this to me.

soren tores
Posted - 2010.01.11 22:16:00 - [26]
 

Edited by: soren tores on 11/01/2010 22:28:07

Originally by: Magnus Nordir
Oh look, another banned thread, how cute...

Send one petition in the correct category. Then wait. Sending more than one petitions will get your support delayed substantially.

tl;dr: Don't spam CCP.


yes but what is a person to do when they simply do not keep the players informed of progress for so long? is he supposed to smile and say nothing as they thrust without lube?

edit: cpps lack of staff to deal with their expanding player base is the fault of the company not its users. however admitidly getting your account hacked in the firt place is the users problem, if only there was a way to secure the account like an on screen keyboard to type in passwords or a authenticator.

necronarcosis
Eggz Enterprises
Posted - 2010.01.11 22:23:00 - [27]
 

Originally by: CCP StevieSG
CCP Fallout has posted some information regarding accounts which have been banned pending investigation here. Please accept our apologies, as an account hacking case is rigorously researched and takes time to resolve by the team.



however this does not excuse the fact that you do not correspond with players directly when problems like this arrise, is it a cultural thing?

MrBinary
Minmatar
Binary Systems
Posted - 2010.01.11 22:40:00 - [28]
 

Re: Star Trek Online:

Originally by: MrGarak
lawl, I agree it doesn't look great, cartoonish graphics and gameplay seems bugged..


Ok...you either weren't around when EvE launched, or forget.

Things change...optimism...it's why EvE is what it is today.


Ava Starfire
Minmatar
Teraa Matar
Posted - 2010.01.12 00:06:00 - [29]
 

Edited by: Ava Starfire on 12/01/2010 00:06:24
CCP, you guys really need to find a way to keep customers informed when their accounts are banned, as well as speed up whatever it is you are doing in these "investigations" because, whatever the hell it is, it certainly isnt preventing the hacking. With the insane amounts of threads like this, and hacked accounts in general over the last few months, i dont for one second believe they are ALL because the victims bought isk or clicked the nekkid girly links on the forums.

If it takes time, fine, but maybe instead of making music videos about HTFU, you should be DYGDJ and spending 30 seconds to shoot an email off to your customers?

edited cause i cant spell.

Adeline Grey
Posted - 2010.01.12 00:11:00 - [30]
 

Originally by: Khasekhemwy
Ok, as I am sick and tired of not getting a response from CCP either by lodging a petition in-game or sending emails to their support people, I am going to start this thread as I can't seem to find anywhere else to put this...

I have two accounts. and when trying to log into my second account I received this notification:

User ******* is banned pending investigation
Last login: 2009.12.22 12:24
Number of visits: 1930
Reason: Account security compromised - Please contact Customer Support at [email protected] for assistance


Well, as a person who has been playing Eve fanatically since 2004, this came as some surprise. I wrote immediately to CCP support with this problem. I received nothing in return. I wrote again and still received nothing in return. I then lodged an in-game petition on my main account and have received nothing in return. My second account has now been 'banned' since 22nd of December and I find this totally unacceptable. What do they mean by 'account security compromised'?

Has anybody else had this same problem? Why will they not contact me in regards to this? It's driving me crazy!




Yes, it is typical for CCP to take forever to respond to these sort of problems and many people are having them these days.


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