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blankseplocked Do not use a GTC on the account page to add time to your account!
 
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Piasa
Viziam
Posted - 2009.12.16 06:46:00 - [61]
 

http://images.cheezburger.com/completestore/2009/12/15/129054192160482710.jpg

i can has petition looked at pweease :D

Image changed to URL. Zymurgist

Si Dumper
Posted - 2009.12.16 23:16:00 - [62]
 

Unfortunately I was not aware of this issue until it was too late. I too had an account suspended today. Said account was set to expire on 1/4/2010 and I applied a 60 day GTC to it this afternoon. Now that account shows up as expired.

I have logged a petition.. but based on the responses in this thread I won't hold my breath waiting in anticipation for timely help.

Piasa
Viziam
Posted - 2009.12.16 23:20:00 - [63]
 

Originally by: Si Dumper
Unfortunately I was not aware of this issue until it was too late. I too had an account suspended today. Said account was set to expire on 1/4/2010 and I applied a 60 day GTC to it this afternoon. Now that account shows up as expired.

I have logged a petition.. but based on the responses in this thread I won't hold my breath waiting in anticipation for timely help.

once i put the petition in the correct area it took less than 12 hours to sort my main account out.
Place it under Billing and Account
and category of EVE time codes

they will get to it asapVery Happy and yes its annoying

Djavo
Midas Tycho
Posted - 2009.12.26 00:18:00 - [64]
 

Edited by: Djavo on 26/12/2009 00:19:53
Dum de dum... learn to read ;)

Cleopatty
Posted - 2009.12.30 10:46:00 - [65]
 

gtc are still jacked up. 2 week old problem. FAIL

Cleopatty
Posted - 2009.12.30 10:58:00 - [66]
 

gtc are still jacked up. 2 weeks and people still having problems after using them. FAIL.

Super Whopper
I can Has Cheeseburger
Posted - 2009.12.30 23:48:00 - [67]
 

Bought and added five to my accounts, none of them got suspended and I hope it never happens.

Good luck and I hope you guys can get back in the game soon.

Boink'urr
Minmatar
Wasserette De Tarthorst
Posted - 2009.12.30 23:57:00 - [68]
 

Friendly bump, this is pretty much messed up :)

hammergub
Posted - 2009.12.31 13:52:00 - [69]
 

I'm still awaiting response after 48 hours of petition being filed.
Anyone got an idea of how long the petition queue is at the moment?

Pants Reaver
Posted - 2009.12.31 23:43:00 - [70]
 

At 18:00 eve I used a gtc using the secure thingy and it has been suspended just like all the others here, 20 min later. It showed the added 60 days on the subscription as well as the suspencion untill I logged out/in of the eve website and now it just shows the latest gtc use as today but also says that the acount is suspended with no time remaining.

I've filed a petition right away but its been about 6 hours since I added the gtc. I supose I've got my 48 hours to wait to. I need to put a gtc on this acount soon and am wondering about the plex solution however I'm tempted to just throw more wood on the fire and try thier system again.

I guess in conclusion, the problem persists.

Cronetonper
Posted - 2010.01.01 11:43:00 - [71]
 

Edited by: Cronetonper on 01/01/2010 11:43:25
Same problem on my main account...

I used a ETC yesterday and a few minutes after the website reported the time was extended with another 60 days I got booted from the game. I opened a petition from another account (this one ), still no answer after 24+ hours.

Serpents smile
Posted - 2010.01.01 11:57:00 - [72]
 

Originally by: Cronetonper
I opened a petition from another account (this one ), still no answer after 24+ hours.


Gosh, have you one moment considered that maybe the holidays have something to do with the wait?
I know its annoying but, geese... Rolling Eyes

Cronetonper
Posted - 2010.01.01 12:00:00 - [73]
 

Originally by: Serpents smile


Gosh, have you one moment considered that maybe the holidays have something to do with the wait?

Yep :>

Originally by: Serpents smile

I know its annoying


Yep too Very Happy

Tuttomenui II
Gallente
The Eloria Corporation
Posted - 2010.01.01 12:17:00 - [74]
 

CCP should really think about disabling that option and posting a note why when people try to use it, and give alternatives to instructions on alternate means of applying the gtc.

Also I think some of you guys should request skill training credit if you lost skill time, and ask for game time credit as well if any of the paid time was used up during the disabled period. CCP has always seemed to me to be reasonable about stuff can't really think of a time when they haven't. Cant hurt to make some demands, so long as demands are made with respect and kindness, maybe a little understanding cause the holidays.


Daelorn
Posted - 2010.01.01 12:43:00 - [75]
 

Is the whole account managment website ****ed up?

I tried to add my CC BEFORE my account ran out of time (I had about 2 days of play time left) and I got a error message, went back tried again and enter info again, same error message.

Then I go back to the main page and see that my CC was accepted and I was charged TWICE for 60 days of play time.

TheOneWhoCannotFly
Amarr
Posted - 2010.01.01 15:53:00 - [76]
 

Bought GTC when still have 10 days left, got kicked out of New Eden in a few minute, filed a petition, no respond, there goes my winter break.

Well done CCP, for failing to notify players about a 2-weeks-old "known issue" , for being a good example of how terrible a custom support team can be. A++

Lady Checker
Posted - 2010.01.01 17:07:00 - [77]
 

Originally by: Serpents smile
Gosh, have you one moment considered that maybe the holidays have something to do with the wait?
I know its annoying but, geese... Rolling Eyes


And your point being what? The fact that they have known and done nothing about the problem for 3 weeks now? The fact that they have not suspended the service that is causing all the problems for the past 3 weeks. The fact that even on the best days they are slower then a Sloth to correct errors they make?

They know about they problem so thrusly they should have a small army of GM's sitting there to make sure it's not going to be a problem regardless of what time of year it is. Or they should have suspended the service at the 1st sign of trouble.

Cronetamer
Minmatar
Cursed Inc.
Not Found.
Posted - 2010.01.01 18:35:00 - [78]
 

Originally by: Cronetonper
Edited by: Cronetonper on 01/01/2010 11:43:25
Same problem on my main account...

I used a ETC yesterday and a few minutes after the website reported the time was extended with another 60 days I got booted from the game. I opened a petition from another account (this one ), still no answer after 24+ hours.


Problem solved, no lost skill time and add few days of subscription.
Answer 36 hours after petition. Nice job, and thx CCP for fast answer.

Kenshyro
Posted - 2010.01.02 12:13:00 - [79]
 

Edited by: Kenshyro on 02/01/2010 12:13:33
I got the problem with two of my account, at 10pm on the 31 and still nothing resolved,
I petitioned with this account because i cannot with the other, anyone still waitting as me for a gm ?

or how did you get a gm resolve the problem ?

scorp3
Posted - 2010.01.02 12:45:00 - [80]
 

31st here also on alt... petitoned with this character and still no reply

Kenshyro
Posted - 2010.01.02 13:57:00 - [81]
 

Come on ccp I want to play ^^

I hope that new year vodka haven't killed ccp staff :p

Kenshyro
Posted - 2010.01.03 00:11:00 - [82]
 

Originally by: Cronetamer
Originally by: Cronetonper
Edited by: Cronetonper on 01/01/2010 11:43:25
Same problem on my main account...

I used a ETC yesterday and a few minutes after the website reported the time was extended with another 60 days I got booted from the game. I opened a petition from another account (this one ), still no answer after 24+ hours.


Problem solved, no lost skill time and add few days of subscription.

Answe r 36 hours after petition. Nice job, and thx CCP for fast answer.



You are lucky ^^ I'm waiting from 50 hours now and still no reply on petition or mail :

Lady Checker
Posted - 2010.01.03 01:20:00 - [83]
 

48 hours and still no reply from CCP.

Companion Qube
Minmatar
Electron Conservation Inc
SRS.
Posted - 2010.01.03 01:23:00 - [84]
 

I'm guessing the trained monkey that handles billing queue petitions died of exhaustion.

RalphsInTown
Gallente
Great Sage Equaling Heaven
Blade.
Posted - 2010.01.03 01:25:00 - [85]
 

Originally by: Lady Checker
48 hours and still no reply from CCP.


same situation here, 49 hrs. It seems that a lot of players got into problem with GTC at roughly the same time. I know I was, and so was a friend of mine.

Tzu Wu
Caldari
Perkone
Posted - 2010.01.03 14:00:00 - [86]
 

Same problem here.
There is another topic on this problem in the Timecode bazar section.
The weird thing is that all other previous transactions are missing from my acc. manag. -> subs. details. -> transaction list. Only this most recent (60 d gtc) transaction and the 1st ever (14 days free trial) transactions are listed and I made quite a few payments using my credit card.
Almost 24 h since i filled the petition, still no answer.

Fizzle Fingers
Caldari
Dark Matter Logistics
Posted - 2010.01.03 14:05:00 - [87]
 

same problem here

petitions raised and so far 4 hours later not a single reply that they are working on it




Kenshyro
Posted - 2010.01.03 22:25:00 - [88]
 

Wake up ccp seriously 4 day to resolve that I don't understand what are you gonna give us to compense for the lost of 4 hum 5 day a skill isks etc?
I'm gonna realy tired of waiting for a single reply.
It seem that no one read the petition atm.

TheOneWhoCannotFly
Amarr
Posted - 2010.01.04 08:15:00 - [89]
 

I really don't know if I should spend time on bumping this or on looking for another game.Confused

Kai Monra
Caldari
Legio Adiutrix
Posted - 2010.01.04 08:55:00 - [90]
 

Alt stuck for last 2 days Sad

CCP Get your priorities straight please - Stuck petitions are being answered promptly why not these?


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