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blankseplocked Mac Client Crash Fix Early Next Week
 
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CCP Fallout

Posted - 2009.12.04 17:55:00 - [1]
 

Hello all!

We will be releasing a fix for the Mac client crash many of you have been reporting early next week. In the meantime, please see this thread for workaround information. We will have more information regarding this fix at a later time.

leesa takisara
Posted - 2009.12.04 17:56:00 - [2]
 

we'll all be waiting.


...thank you.

BRAZEN FURY
DEATHFUNK
Atlas Alliance
Posted - 2009.12.04 17:58:00 - [3]
 

Thanks!

Rixx Javix
Lucifer's Hammer
Posted - 2009.12.04 18:11:00 - [4]
 

Yippee!

Meanwhile I have finally had some success. Did a drive clean this morning, deleted prefs, turned audio off and lowered graphics quality and special effects... so far almost 3hrs without a crash.

Plaxnobravnitz
Posted - 2009.12.04 19:11:00 - [5]
 

Does this include the lockout at logon or just the in game crashes. Really need to knowRolling Eyes

Juliette Leblanc
Gallente
Posted - 2009.12.04 19:23:00 - [6]
 

It would be interesting to know if the problem is with EvE, Cider or the interaction between them.

If it's EvE it would be good to have a SiSi deployment and a working Mac client to test it.

If it's Cider only, it would be nice to have a "special" patch for it, again for testing purposes, before we end up like last year with cider craze and rollback patches for macs.

Viperthe2
Conflagration.
Wildly Inappropriate.
Posted - 2009.12.04 19:43:00 - [7]
 

Edited by: Viperthe2 on 04/12/2009 19:44:12
Thats great to hear!

Question though... If we saved our original EVE Preferences would we be able to place those back in the library/preferences folder after the client has been patched to save our fittings, bookmarks, settings, ect.?

or... is there a way to go through the original EVE preferences folder and pull my bookmarks, fittings and such from their and place them in the "new" EVE preferences folder?

Juliette Leblanc
Gallente
Posted - 2009.12.04 19:59:00 - [8]
 

Originally by: Plaxnobravnitz
Does this include the lockout at logon or just the in game crashes. Really need to knowRolling Eyes
Lockout at logon is not a bug. It's a consequence of setting files being corrupted at the time of the crash. If they fix the crashes you should no more end up with corrupted settings and therefore will have no lockout on logon.

Burris Arkwright
Posted - 2009.12.04 20:06:00 - [9]
 

Great to hear!
Knew you would come through for us.

Haguu
Caldari
TLA Ltd
Posted - 2009.12.04 20:16:00 - [10]
 

Thank you!!!
I assume this addresses the crash/hang after a connection timeout
Does this address the "Client freezes when going in and out of warp - ATI card related issue." in Known issues?


Scythius Howe
Amarr
Posted - 2009.12.04 21:43:00 - [11]
 

Thank the gods and all their nieces and nephews.

kitsunelover
Amarr
Libri di Guerra
Posted - 2009.12.04 23:23:00 - [12]
 

i am running on a mac osx client and i can say with good certanty that reseting your settings and cache folders is extremely temorary...
ive had to reset my folders almost 12 times since dominion released because the bug keeps coming back up.
=(

Solana Dal'Annae
Silverleaf Industries
Posted - 2009.12.05 01:31:00 - [13]
 

Originally by: kitsunelover
i am running on a mac osx client and i can say with good certanty that reseting your settings and cache folders is extremely temorary...
ive had to reset my folders almost 12 times since dominion released because the bug keeps coming back up.
=(

The key is to do step 9, turn sound off. It will help avoiding the freezes from happening in the first place.

AveryFaneActual
Northern Coalition.
Posted - 2009.12.05 01:52:00 - [14]
 

Originally by: CCP Fallout
Hello all!

We will be releasing a fix for the Mac client crash many of you have been reporting early next week. In the meantime, please see this thread for workaround information. We will have more information regarding this fix at a later time.


Awesome Fallout... it's a start Laughing

Costas Decimia
Posted - 2009.12.05 02:02:00 - [15]
 

Great, I look forward to not having to readjust my settings, resave my bookmarks, and changing my overview four times per night.

Luna Moonraker
Gallente
LUNA-CORP
Posted - 2009.12.05 12:42:00 - [16]
 

Originally by: Costas Decimia
Great, I look forward to not having to readjust my settings, resave my bookmarks, and changing my overview four times per night.

After a crash, having removed EVE cache and preferences and relog, make a folder on your desktop. Then, periodically quit out and drop in duplicates of the two folders:

~/Library/Caches/com.transgaming.EVEOnline
~/Library/Preferences/EVE Online Preferences

That way, if you do get the crash and corrupted files, you just trash the original folders and replace with the duplicates. In this way you retain any changes you make over time and saves redoing them each time.

Alexi Wolf
Posted - 2009.12.05 13:18:00 - [17]
 

Though Highly doubtful, I would like to petition mac users receive a credit to their account for the time between the expansion and the coming fix-patch.

For the simple fact that myself personally have not been able to use some, if any aspects of the game through no fault of my own.

Kuralkion
Amarr
Toy Makers
Honourable Templum of Alcedonia
Posted - 2009.12.05 14:06:00 - [18]
 

+1

I'll send customer support an email asking for extending my subscription for the duration from 2nd December till successfull mac fix as I couldnt do anything more than sitting in station. If they decline I'll strongly consider stop playing EVE. I'm not gonna pay on top for being a compulsory bug tester

Meii
Posted - 2009.12.05 14:11:00 - [19]
 

Awesome!
In the meantime, I'll continue playing without sound and without autopilot to minimize the crashes.

Solbright
Advanced Security And Asset Protection
Posted - 2009.12.06 03:59:00 - [20]
 

If I'm not mistaken, the in-game crashing and resultant settings corruption is not specific to the Mac.

And from what the Linux boys are saying they are the only ones not having this problem.


Uronksur Suth
Posted - 2009.12.06 08:55:00 - [21]
 

Originally by: CCP Fallout
Hello all!

We will be releasing a fix for the Mac client crash many of you have been reporting early next week. In the meantime, please see this thread for workaround information. We will have more information regarding this fix at a later time.


/me flings himself down and kisses CCP Fallout's feet.

Wentau
Posted - 2009.12.06 09:12:00 - [22]
 

Fallout,
thank you so much! I have TIGER and ive not been able to even log in and at least set a new training skill (i stupidly thought that 4 days was enough). Is the patch going to apply for Tiger users as well? Please say "yes".

By the way, i would like to voice my support of Alexi for a credit to my account. Ive not been able to log on since last Monday and i wouldnt mind if i had had a skill training the whole time, but otherwise im getting nothing for my money. In my opinion, this is not customer service.

CCP, although you guys have really been responsive to this situation, please give a concession to players for our patience. Neutral

Thank you very much

Verite Rendition
Caldari
F.R.E.E. Explorer
EVE Animal Control
Posted - 2009.12.06 09:34:00 - [23]
 

Originally by: Wentau
Fallout,
thank you so much! I have TIGER and ive not been able to even log in and at least set a new training skill (i stupidly thought that 4 days was enough). Is the patch going to apply for Tiger users as well? Please say "yes".

By the way, i would like to voice my support of Alexi for a credit to my account. Ive not been able to log on since last Monday and i wouldnt mind if i had had a skill training the whole time, but otherwise im getting nothing for my money. In my opinion, this is not customer service.

CCP, although you guys have really been responsive to this situation, please give a concession to players for our patience. Neutral

Thank you very much
I know this has already been said before, but I suppose it needs reiterated: CCP doesn't support Tiger. They dropped support for it nearly a year ago. The fact that the Apocrypha-era client worked with it was a fortunate fluke, but at some point Cider was going to move on to take advantage of features in Leopard and beyond. And that's exactly what has happened with Dominion.

Mac OS X is well-known for being an upgrade treadmill, and this is an example of that in action. EVE is one of a number of programs that at this point in time do not under under Tiger. It's time to upgrade your OS to Leopard or Snow Leopard.

Vanitch
Posted - 2009.12.06 13:20:00 - [24]
 

Originally by: Verite Rendition
Originally by: Wentau
Fallout,
thank you so much! I have TIGER and ive not been able to even log in and at least set a new training skill (i stupidly thought that 4 days was enough). Is the patch going to apply for Tiger users as well? Please say "yes".

By the way, i would like to voice my support of Alexi for a credit to my account. Ive not been able to log on since last Monday and i wouldnt mind if i had had a skill training the whole time, but otherwise im getting nothing for my money. In my opinion, this is not customer service.

CCP, although you guys have really been responsive to this situation, please give a concession to players for our patience. Neutral

Thank you very much
I know this has already been said before, but I suppose it needs reiterated: CCP doesn't support Tiger. They dropped support for it nearly a year ago. The fact that the Apocrypha-era client worked with it was a fortunate fluke, but at some point Cider was going to move on to take advantage of features in Leopard and beyond. And that's exactly what has happened with Dominion.

Mac OS X is well-known for being an upgrade treadmill, and this is an example of that in action. EVE is one of a number of programs that at this point in time do not under under Tiger. It's time to upgrade your OS to Leopard or Snow Leopard.


I run Snow leopard, and i have all the problemes already noticed by all the players on mac.
Thanks to EVE team to release a way to fix all the problems..


aldinir
Posted - 2009.12.06 15:40:00 - [25]
 

that I will look foreward to. releasing a fix for mac-client can only be done to slowLaughing

Maria Kalista
Amarr
Knights of Kador
Posted - 2009.12.06 15:58:00 - [26]
 

Looking very much forward to it. The current freezes and corruption of the settings folder makes EVE nigh unplayable.

Think after DT today I had something like 5 disconnects and 12 freezes. ugh
forget missioning or WH OP's....

Mac OS X 10.6.2
MacPro 1st gen., NVIDIA GeForce 8800 GT

Arrow Would be nice if by next large upgrade we, Mac users, had an equal amount of time to test the client on SiSi as the PC users have.


TYR3L
Posted - 2009.12.06 16:58:00 - [27]
 

Bless you.

Getting kicked out every 20 minutes. Already tried the workaround. Gave me a few hours before things deteriorated again. Need to make a run into lo sec. :(

Uronksur Suth
Posted - 2009.12.06 21:13:00 - [28]
 

Originally by: Verite Rendition
Originally by: Wentau
Fallout,
thank you so much! I have TIGER and ive not been able to even log in and at least set a new training skill (i stupidly thought that 4 days was enough). Is the patch going to apply for Tiger users as well? Please say "yes".

By the way, i would like to voice my support of Alexi for a credit to my account. Ive not been able to log on since last Monday and i wouldnt mind if i had had a skill training the whole time, but otherwise im getting nothing for my money. In my opinion, this is not customer service.

CCP, although you guys have really been responsive to this situation, please give a concession to players for our patience. Neutral

Thank you very much
I know this has already been said before, but I suppose it needs reiterated: CCP doesn't support Tiger. They dropped support for it nearly a year ago. The fact that the Apocrypha-era client worked with it was a fortunate fluke, but at some point Cider was going to move on to take advantage of features in Leopard and beyond. And that's exactly what has happened with Dominion.

Mac OS X is well-known for being an upgrade treadmill, and this is an example of that in action. EVE is one of a number of programs that at this point in time do not under under Tiger. It's time to upgrade your OS to Leopard or Snow Leopard.



Yeah, Verite is correct. If you are still running Tiger, it is waaaaayyyyy past time to upgrade Embarassed


And as for your ridiculous demand for a time credit.... Well, that is what you get when you try and play games on operating systems that they were never intended for. Rolling Eyes

Juliette Leblanc
Gallente
Posted - 2009.12.06 21:25:00 - [29]
 

Originally by: Maria Kalista
Would be nice if by next large upgrade we, Mac users, had an equal amount of time to test the client on SiSi as the PC users have.
This is impossible. And not even needed, because only the mac specific bugs require mac players in SiSi, the vast majority of problems can be addressed with any client.

Also: did you disable audio? It has been told since december 1 in the evening that playing with audio enabled on a mac is going to give you problems.

LUfax
Posted - 2009.12.07 03:08:00 - [30]
 

Humm playing without sound is so boring, I prefer crash than not having the sound, i love the blips, and wwhhhoooosssj,


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