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Chribba
Otherworld Enterprises
Otherworld Empire
Posted - 2009.09.08 14:05:00 - [31]
 

Ummm if he's accessing your account doing stuff right now, why not file a petition to have CCP deactivate the account right now before you lose more things?

Glengrant
Beyond Limited
Posted - 2009.09.08 15:28:00 - [32]
 

If he wrote a petition telling CCP that his account got hacked - and then needs to write another one explicitly asking CCP to do the obvious I'd be shocked.

Selly McTrade
Posted - 2009.09.09 03:55:00 - [33]
 

Update:

Well, I have my accounts back, minus a lot of assets. Skill points are intact thankfully. The low-sec system I was based out of is completely clear of any assets, and there was a lot of stuff there, something like 30 ships, modules of all kinds, including faction gear. Will keep haselling CCP to check the transaction records on my main, I've yet to see any isk refunded on this character.

I even lost my navy raven faction fit in my mission hub 30 jumps away from home :(

Could've been worse though.

Thanks to the GM's involved for getting back my accounts, very much appreciated.

Shaemell Buttleson
Posted - 2009.09.09 09:27:00 - [34]
 

Edited by: Shaemell Buttleson on 09/09/2009 09:29:00
Originally by: Selly McTrade
Quick update;

I've a petition response.

Also the hijacker contacted me ingame asking for 3bil isk to have my account returned and threatening me with skill point loss. I'm just sitting here watching my mains account balance go up and down as the guy sells my stuff and transfers the isk to an unknown destination.

Quick question, when I get a petition response, do I add another message to that petition to respond, or do I start a new petition ? I've done both so far, hoping to get a quick resolution, seeing as this guy is currently active and selling.





WTF. Petiton the account that's been hijacked if it is a case of a genuine hack and not an account share CCP will freeze it and they can do bugger all anyway!

If CCP allready know about it however and are not freezing it it means they can't be sure who's account it is.

PS I got all my stuff back that had been taken including ISK taken from the corp wallet. CCP are very thorough about returning stuff that got legitimately stolen!





T'Amber
Garoun Investment Bank
Posted - 2009.09.09 11:37:00 - [35]
 

Originally by: Gin G
my suspicious slightly insane paranoid scenes are telling me to run another spybot S+D and another full scan with avast today just in case the one half hour ago missed anything

to the op THANK YOU VERY MUCH now i cant even download some donkey movies




I would suggest that combination of programs to everyone. Avast + Spybot combo is as solid as you can get.

-T

Buckaroo Kamakazee
Caldari
State War Academy
Posted - 2009.09.09 16:40:00 - [36]
 

Originally by: Shaemell Buttleson
Edited by: Shaemell Buttleson on 09/09/2009 09:29:00
Originally by: Selly McTrade
Quick update;

I've a petition response.

Also the hijacker contacted me ingame asking for 3bil isk to have my account returned and threatening me with skill point loss. I'm just sitting here watching my mains account balance go up and down as the guy sells my stuff and transfers the isk to an unknown destination.

Quick question, when I get a petition response, do I add another message to that petition to respond, or do I start a new petition ? I've done both so far, hoping to get a quick resolution, seeing as this guy is currently active and selling.





WTF. Petiton the account that's been hijacked if it is a case of a genuine hack and not an account share CCP will freeze it and they can do bugger all anyway!

If CCP allready know about it however and are not freezing it it means they can't be sure who's account it is.

PS I got all my stuff back that had been taken including ISK taken from the corp wallet. CCP are very thorough about returning stuff that got legitimately stolen!







SO, what all did you get stolen that you got back? I am being told that all I will get back is the isk that hacker got for selling my items (at greatly undervalued levels) Evil or Very Mad

Shigsy
NibbleTek
Pandemic Legion
Posted - 2009.09.09 17:40:00 - [37]
 

One of my accounts got hacked, no keylogger found etc. Whoever it was, was complete fail though. They self destructed my carrier for insurance but didn't check assets and left my revelation alone. They also got me podded a couple of times and I lost carrier V and fighters V Crying or Very sad

But yeah, not all account hackers used keyloggers to do it apparantly Sad

Bish Ounen
Gallente
Best Path Inc.
Cult of War
Posted - 2009.09.09 18:01:00 - [38]
 

The same thing JUST happened to one of my Alliance leadership, Ty Rone.

Ty Rone got his account hijacked, and while he was trying to get it back the hijackers emptied his accounts and assets, stole ISK and assets from the Alliance and corp, and then, just to add insult to injury, used it for RMT. Mad

Naturally, his account was permabanned and is slated for deletion with NO recourse for him. 4 year old character too. He's so disheartened that he's formally quit EvE. Thankfully for the Alliance and Corp we have plenty more assets and ISK to replace what was stolen, but it was a complete wipeout for Ty Rone.

CCP needs to have a better system for dealing with hijacked accounts. Not sure how that would work, but there HAS to be a better system than the one we have. As it stands basically the hijackers got away with everything, and Ty Rone got the shaft. It's wrong and unethical and CCP needs to fix it.

Bish Ounen
Gallente
Best Path Inc.
Cult of War
Posted - 2009.09.09 18:06:00 - [39]
 

Originally by: Shigsy
One of my accounts got hacked, no keylogger found etc. Whoever it was, was complete fail though. They self destructed my carrier for insurance but didn't check assets and left my revelation alone. They also got me podded a couple of times and I lost carrier V and fighters V Crying or Very sad

But yeah, not all account hackers used keyloggers to do it apparantly Sad


Often they will go after corp or alliance message boards. These often are weak and have known exploits. If you use the same password on there that you use in game and someone gains admin access to the message board you can suddenly find yourself without assets or a character to log in with.

Your EvE game password should be unique to the game, at least 12 characters long, use caps and lowercase, and be Alpha-Symbol-Numeric. (letters, symbols, and numbers). Better to have to write it on a post-it note stuck to your monitor than to lose EVERYTHING in game because you were too lazy to have a good solid unique password.

jason hill
Caldari
Clan Shadow Wolf
Fatal Ascension
Posted - 2009.09.09 18:12:00 - [40]
 

dunno if this is gonna help anyone But my account got hacked Embarassed... an no i wasnt surfing dodgy links ... i got most of my stuff back (thanks ccp) ... what i currently am doing is putting my password into a text file (notepad) and cutting and pasting it in .now i dunni if this is any safer But !at least its summat ..and yes i have up to date antivirus /firewall

Capt Fossil
Gallente
Posted - 2009.09.09 22:21:00 - [41]
 

Why doesn't CCP INSTANTLY freeze an acount that has been petitioned as hijacked????

WHY? WHY?

Should be a special petition category that get's top priority.

On another note, I am from now on taking the time to report EVERY single macro I find. Yeah, all you bot mission runners, miners out there, I am now your worst enemy.

Why?, cause it's the same group of dishonest RMT's, either buying or selling.

Glengrant
Beyond Limited
Posted - 2009.09.10 10:05:00 - [42]
 

Originally by: Selly McTrade
Update:

Well, I have my accounts back, minus a lot of assets. Skill points are intact thankfully. The low-sec system I was based out of is completely clear of any assets, and there was a lot of stuff there, something like 30 ships, modules of all kinds, including faction gear. Will keep haselling CCP to check the transaction records on my main, I've yet to see any isk refunded on this character.

I even lost my navy raven faction fit in my mission hub 30 jumps away from home :(

Could've been worse though.

Thanks to the GM's involved for getting back my accounts, very much appreciated.


Glad to hear you got your accounts back.

Re no assets restored - yeah - sux - but was to be expexted. I'm sure you'll get your isk back though. That part is relatively easy. Establish time frame from where account got hijacked to when it was returned and reverse all isk transfers - that's relatively easy. We know that info gets journaled anyway.

But after stuff is reprocessed I assume that no records are kept about past stages - so the info is simply no longer there that this isk that came from selling those minerals used to be that wonderful ship and all its T2 gear.

What I would try in your case is pick that one best ship and petition to restore it in exchange for percentage of returned isk. But the chances are low. I'm sure they can create a new ship and fitting out of thin air - but as they probably can't verify that you actually had that particular ship and fitting this would be open to abuse and therefore reasonable to deny.

Glengrant
Beyond Limited
Posted - 2009.09.10 10:17:00 - [43]
 

Originally by: Bish Ounen
The same thing JUST happened to one of my Alliance leadership, Ty Rone.

Ty Rone got his account hijacked, and while he was trying to get it back the hijackers emptied his accounts and assets, stole ISK and assets from the Alliance and corp, and then, just to add insult to injury, used it for RMT. Mad

Naturally, his account was permabanned and is slated for deletion with NO recourse for him.


I see nothing natural about that.

Originally by: Bish Ounen
4 year old character too. He's so disheartened that he's formally quit EvE. Thankfully for the Alliance and Corp we have plenty more assets and ISK to replace what was stolen, but it was a complete wipeout for Ty Rone.

CCP needs to have a better system for dealing with hijacked accounts. Not sure how that would work, but there HAS to be a better system than the one we have. As it stands basically the hijackers got away with everything, and Ty Rone got the shaft. It's wrong and unethical and CCP needs to fix it.


I would like to have more details on this one (unlikely after he quit and rules forbid discussing petitions).

But it's clearly in nobodies interest - especially CCPs - to loose 4 year old accounts.

So - my guess is they suspected him of really doing RMT himself.
Or he simply gave up too soon - instead of patiently keep working at the petitions or escalating to a higher GM.

That GMs would just delete an account after hijacking without having reason to think it was not a hijacking makes no sense to me. From their point of view it's not easy either - RMTers will claim that their account was hijacked of course.

But a sudden clean-out coming from a different IP range (possibly other country) and the petition being started by him (instead of CCP noticing a RMT sale) should go a long way to make it plausible that it was a hijacking.

Glengrant
Beyond Limited
Posted - 2009.09.10 10:27:00 - [44]
 

Oh - and in your case I would make a list of chars that your money went to and occasionally check if the names are still around or if they are ever online. ;-)

OTOH the hijacker might have deleted the char himself in order to hide his tracks.

Hm - that makes me get the idea that Trial period accounts should have limits on money transfers. New players wouldn't have billions to move around. CCP could have a max on individual transfers plus another max on daily transfers. And when a total of - say - 50m (adjust based on what average trial player makes in a couple weeks) has been reached - activate another limit of 1m per day or some such. Trial player then gets a nice message about this being an anti-abuse measure and that paid for accounts have no such limit - apologies for the inconvenience.

Would at least help to raise the cost and hassle of business for the bastards.

Zartanic
Posted - 2009.09.10 11:06:00 - [45]
 

I think you cant transfer ISK to a trialist anyway. Anyway they use real accounts using the hacked account of from stolen credit cards.

Reincarnator
Knights of Apathy
Honourable Templum of Alcedonia
Posted - 2009.09.10 11:09:00 - [46]
 

Originally by: Glengrant

Hm - that makes me get the idea that Trial period accounts should have limits on money transfers.

Isn't something like that already in place?

gfldex
Posted - 2009.09.10 11:09:00 - [47]
 

Did you find the attack vector yet?

Zartanic
Posted - 2009.09.10 11:23:00 - [48]
 

Originally by: gfldex
Did you find the attack vector yet?


Somehow that's deeply profound but I haven't got a clue what it means.

Dakron Argile
Caldari
Posted - 2009.09.10 11:52:00 - [49]
 

Originally by: Zartanic
Originally by: gfldex
Did you find the attack vector yet?


Somehow that's deeply profound but I haven't got a clue what it means.


I'm assuming it was addressing the OP, to find out if the origin of the account hijacking was ever discovered.

ketharth
Talos Coalition
Posted - 2009.09.10 12:06:00 - [50]
 

Similar happened to me - stopped playing eve due to work in 2006 - came back and couldnt get account to log on with correct password etc. get message account is perm banned.

Create new account and check and some time 3 months after I stopped playing someone hi jacked the account and used it.

Main toon is from the day eve started up and someone has the character up for sale.

raised a petition re the account and after almost a month still waiting for any responce.

never account shared or used same account name/password and seems weird to me it was 3 months after I stopped playing and removed eve from my PC that it got hacked.

I cannot see how anyone could use a virus/keylogger to hack something that that long after the account was stopped and due to me being in a diff country with the PC never turned on got access to the account other than hacking the eve DB.

going back to under a mill skill points when used to 50+ mill is harsh but i still hope to get the old account (hopefully with main still on it) back.

And as I work in IT in the security area yes I know this PC is as secure as possible.


Naj Ymoch
Posted - 2009.09.10 12:09:00 - [51]
 

Stop haxxing my MainFrame!!!!!!!1


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