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blankseplocked Decent UK ISP? Up the poop shute with Demon.
 
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Godlesswanderer
Gallente
The Scope
Posted - 2009.08.14 15:03:00 - [1]
 

I think I've already posted something like this twice already over the years but here we go again.

My current ISP is Demon. And while they were mostly fine for the first couple years, my internet connection has recently taken a nose dive. Constant disconnects and it's almost as if I've had my download speed capped, even though there's no way I've downloaded 50GB in the past couple weeks. This has also happened a couple other times over the past year or so.

So, I need you all to help me out in choosing a new ISP. I'm basically looking for something relatively cheap and with either high or unlimited usage. I'm not overly concerned about massive speed as the line in my area can only handle a max of 5Mb/s so as long as it's over that, I'm happy.

Awesome Possum
Original Sin.
PURPLE HELMETED WARRIORS
Posted - 2009.08.14 15:07:00 - [2]
 

Move to America, sign up for 12Mb/s line.

There are no cats in america, and the streets are paved with cheese.

Tiny Tove
Posted - 2009.08.14 15:21:00 - [3]
 

For all the crap posted about them, Virgin seem fine for me.

Fibre to the end of my road means that when I pay for 20mbit, I get 20mbit.

Ok, so I only get 20mbit for about 15 minutes if I hammer it during peak hours. The customer service sucks, and they charge too much.
But since that is true of any company, what's the diff?

Reliability wise... it probably hiccups once a month, fails once every 6 months, and kicks me off for a whole evening maybe once every three years.

Been with them since 1999. Would never consider changing to a BT based operator knowing they've got maybe 5km of copper to get across, yet still claim to be able to sell me 8 mbit... I think not... I think not.

There, I said it.

5had0wrunn3r
StarHunt
Systematic-Chaos
Posted - 2009.08.14 15:37:00 - [4]
 

Very happy with O2 myself. Fast reliable connection and no d/l cap afaik. I've never had a reason to call customer services since I had it installed so can't comment on that, although that's probably a good thing.

SR

TimMc
Brutal Deliverance
Gypsy Band
Posted - 2009.08.14 16:54:00 - [5]
 

Originally by: Awesome Possum
Move to America, sign up for 12Mb/s line.

There are no cats in america, and the streets are paved with cheese.


I lol'ed at that reference.

To OP, my friend uses Tiscali and thinks it does the job. Unlimited downloads at 8mbit line.

Blane Xero
Amarr
The Firestorm Cartel
Posted - 2009.08.14 17:08:00 - [6]
 

Originally by: TimMc
Originally by: Awesome Possum
Move to America, sign up for 12Mb/s line.

There are no cats in america, and the streets are paved with cheese.


I lol'ed at that reference.

To OP, my friend uses Tiscali and thinks it does the job. Unlimited downloads at 8mbit line.
OH NO. DO NOT RECOMMEND TISCALI.


****in hell man that was dangerous. Tiscali throttle you to hell and offer almost zero tech support (And when you do its some indian girl who is worried that your about to start going rage over the phone)

JitaBum
Gallente
Center for Advanced Studies
Posted - 2009.08.14 17:30:00 - [7]
 

Be are a great ISP, no traffic shaping whatsoever and is unlimited. Depends if you can get them in your area though...

Did someone just recommend Tiscali? 4realz?

Godlesswanderer
Gallente
The Scope
Posted - 2009.08.14 17:37:00 - [8]
 

Edited by: Godlesswanderer on 14/08/2009 17:39:58
I've checked out the O2 and Tiscali sites and they seemed pretty alright. Although thanks for the heads up on Tiscali.
On O2, since they haven't got equipment in the local exchange, I'd be stuck with the access plan. Which although is exactly what I should be getting now, it's almost 10 dearer. So for now, O2 is a maybe.
As much as I would absolutely love to go with Virgin Media's fibre optic plans, unfortunately they don't have any coverage in my area. I looked up the info for my local exchange and it says that they have Virgin Media cable installed, but according to the Virgin site it doesn't stretch to my area which is about half a mile from the exchange.

To recap I'm mainly looking for something cheap & reliable with unlimited usage. Like I said, 5Mb/s is the fastest I can get on my line so no linking me to 20Mb/s or anything crazy fast like that because I'll still only be able to get 5Mb/s.

Mythos Jones
Hostile.
Posted - 2009.08.14 17:47:00 - [9]
 

DO NOT GO FOR TISCALI, NO NO NO!

I like BT myself, sure price is high and I only get 6mbit, but... Reliability is brilliant.

GreyGnome
The Collective
Against ALL Authorities
Posted - 2009.08.14 17:55:00 - [10]
 

Originally by: TimMc
Originally by: Awesome Possum
Move to America, sign up for 12Mb/s line.

There are no cats in america, and the streets are paved with cheese.


I lol'ed at that reference.

To OP, my friend uses Tiscali and thinks it does the job. Unlimited downloads at 8mbit line.


Tiscali are the worst ISP I have ever had the displeasure of being with, and on top of that there are many other Eve players who have had nothing but a nightmare with them. Not only were they throttling my connection but their customer service was appalling, and even damn right rude on a number of occasions.

I am with BT now and have been with them for over a year with near to non-existent drops in connection, great customer service on the rare occasion I had to speak to them and the wireless hub they give has also worked fine for me.

I won't say "go get BT broadband" as I don't think anyone can truely recommend ISP's as no matter who you go with there is the potential for a bad experience, but I can say I have never had an issue with BT and when I had a fault on my line they fixed it within 72 hours (Tiscali and Pipex had over two years to fix it but never did).

Novantco
The Tuskers
Posted - 2009.08.14 18:01:00 - [11]
 

Strange really, I was with Tiscali for about a year and a half and only ever had one problem which was solved pretty quickly. I had no problem with the speed of the line etc, but setting it up was a pita. Oh well guess I got lucky ;).

I have been with Plusnet for about a month now, and they seem pretty good. But it will take a bit more time with them before I can truely say how good they are.

zombiedeadhead
Minmatar
The Tuskers
Posted - 2009.08.14 19:09:00 - [12]
 

Originally by: JitaBum
Be are a great ISP, no traffic shaping whatsoever and is unlimited. Depends if you can get them in your area though...

Did someone just recommend Tiscali? 4realz?


Confirming Be is great, they are ADSL2, so you will need to check on their site if you can get their service. They will also tell you what speed your line will support, mine is 14mbs, and always is right on that, no throttling. They also allow you to set a profile on your line, optimised for speed, or reliabilty, or balanced, and to set it up for gaming. And they give the option for a static ip.

O2 own Be, and I have heard their service is great also.

Avoid Tiscali like the plague.

innot
Minmatar
MAFIA
Posted - 2009.08.14 19:32:00 - [13]
 

Ive been with Tiscali for 4 years and never had any probems.

Tiscali 4tw Razz

Briggo
Republic Military School
Posted - 2009.08.14 19:51:00 - [14]
 

Tiscali are rated one of the worst ISP's out there.

Surprised no one has mentioned Sky, its true unlimited broadband (no hidden "fair usage") and I get 17/Mbs and I do download at that speed. Had Sky now for 3 years and never ever ever had a problem with them.

All for 10 a month.

Ok you have to have the sky package for that but overall for Sky TV, broadband and free phonecalls I pay around 30 a month which isnt bad at all considering you can pay nearly 30 just for the broadband I have with some companies!

Gone'Postal
Roast and Toast Inc.
Posted - 2009.08.14 21:30:00 - [15]
 

Edited by: Gone''Postal on 15/08/2009 04:39:47
Bethere tbh.

Just replace there router with a Netgear 834GT and the custom firmware (ex sky model will do)

Xen Gin
Silurian Operations
Posted - 2009.08.14 21:33:00 - [16]
 

Originally by: Tiny Tove
For all the crap posted about them, Virgin seem fine for me.

Fibre to the end of my road means that when I pay for 20mbit, I get 20mbit.

Ok, so I only get 20mbit for about 15 minutes if I hammer it during peak hours. The customer service sucks, and they charge too much.
But since that is true of any company, what's the diff?

Reliability wise... it probably hiccups once a month, fails once every 6 months, and kicks me off for a whole evening maybe once every three years.

Been with them since 1999. Would never consider changing to a BT based operator knowing they've got maybe 5km of copper to get across, yet still claim to be able to sell me 8 mbit... I think not... I think not.

There, I said it.


I echo this post. I don't think I could go with BT or a BT copper cable reseller.

Gone'Postal
Roast and Toast Inc.
Posted - 2009.08.15 04:43:00 - [17]
 

Exchange Info

Use that site to find out info on your local bt exchange.

Whitehound
The Whitehound Corporation
Frontline Assembly Point
Posted - 2009.08.15 08:20:00 - [18]
 

Edited by: Whitehound on 15/08/2009 11:19:58
I am with Virgin Media and quite happy about their broadband. They offer 10, 20 and 50 MB/s.

I use their 10 Mb/s cable broadband and when properly tuned, with adjusted send&receive buffers for TCP/IP, does my box download files at a constant rate of 1.2 MBytes per second.

- One single outage in 2 years and it lasted for about 2-3 hours. I called them on the phone (free service) and they told me what was going on and for how long they expect it to take. Fair enough.

- When I changed from 2 to 10 MB/s did they send me a wireless router, which I did not order and I had to send it back, or else the upgrade would have cost me 40. This was some hard sales tactic even when their ads say they do not do this (I now assume the false ads are a part of hard sales tactics).

- They configured the cable modem wrong and it used an MTU for the LAN of only 576 bytes. They seemed to have fixed this after the upgrade to 10 MB/s and now use 1500 bytes.

Whatever, this is all I can report about their broadband service.

Their phone service, which runs over a standard copper line, is not good and I blame the local service people here in Middlesbrough for it. They have disconnected my line 5 times accidentally in two years and it took them several days every single time to reconnect it. And it is always at some box around the corner on the street.

Virgin has a policy to throttle bandwidth when you use too much of it. They offer the full speed, but if you intend to use it all 24/7 then they will throttle you down to a quarter of it.

If you want to switch to Virgin broadband then here is their info on how.

Hope this helps.

Blane Xero
Amarr
The Firestorm Cartel
Posted - 2009.08.15 10:16:00 - [19]
 

Originally by: Gone'Postal
Exchange Info

Use that site to find out info on your local bt exchange.
Odd. According to that my ISP is not licensed at my local exchange, yet I am getting my internet fine.

Asif BADKARMA
Mentally Unstable Enterprises
Posted - 2009.08.15 10:24:00 - [20]
 

I was in exactly the same situation, demon went to ****e very rapidly Crying or Very sad

have been with these guys for a while now and they are awesome

http://www.ukfsn.org

Corbin Zingtau
Gallente
EvE Browncoats
Posted - 2009.08.15 10:26:00 - [21]
 

Originally by: Briggo
Tiscali are rated one of the worst ISP's out there.

Surprised no one has mentioned Sky, its true unlimited broadband (no hidden "fair usage") and I get 17/Mbs and I do download at that speed. Had Sky now for 3 years and never ever ever had a problem with them.

All for 10 a month.

Ok you have to have the sky package for that but overall for Sky TV, broadband and free phonecalls I pay around 30 a month which isnt bad at all considering you can pay nearly 30 just for the broadband I have with some companies!


I second this! Sky is a great ISP, Great speeds for real cheap! Their "fair usage" policy is good too, there is four of us downloading all the time and we have not been capped yet.

The customer services is not to bad. Put it this way, one of my flatmates (who paid for it Wink ) moved out so we got a letter saying they were going to disconnect us in two days time....... 4 months later we be still connected! Very Happy

Rawr Cristina
Caldari
Naqam
Posted - 2009.08.15 10:38:00 - [22]
 

Originally by: Tiny Tove
Would never consider changing to a BT based operator knowing they've got maybe 5km of copper to get across, yet still claim to be able to sell me 8 mbit... I think not... I think not.


This Confused

I'm unfortunate enough to not have Cable in my area and am pretty much at the end of the range of ADSL (4 years ago we couldn't even get it here) which means although I'm promised 8mbit, I never get above 1.5 and the connection can be pretty flaky at times (websites will randomly time out for seemingly no reason, sometimes the connection 'freezes' and I have to wait 2-3 minutes for it to clear up before I can do anything (this has happened on 3 different routers)

It's better than nothing but compared to all you people with 24mbit Cable... Crying or Very sad

Sitara
Minmatar
Solar Flare Trade and Production
Posted - 2009.08.15 11:07:00 - [23]
 

I recently switched to Fast.co.uk as I heard good things on isp review - they offer various different packages with monthly limits up to 110Gb/month depending on your needs / what you are willing to pay. I went for the 45Gig deal @ 30 pm approx.

So far they seem good - download speeds with my old ISP (a small one called Scotnet - who asked me to migrate despite always staying within the 20Gig limit they had specified !!) peaked at 500 kb/s - with Fast I'm averaging about 800 kb/s on the same line & equipment. Plus they got UK based tech support with guys who answer the phone fast and seem to know what they talking about.

nahtoh
Caldari
Brotherhood of The Saltire
EVE Animal Control
Posted - 2009.08.15 12:33:00 - [24]
 

Originally by: zombiedeadhead
Originally by: JitaBum
Be are a great ISP, no traffic shaping whatsoever and is unlimited. Depends if you can get them in your area though...

Did someone just recommend Tiscali? 4realz?


Confirming Be is great, they are ADSL2, so you will need to check on their site if you can get their service. They will also tell you what speed your line will support, mine is 14mbs, and always is right on that, no throttling. They also allow you to set a profile on your line, optimised for speed, or reliabilty, or balanced, and to set it up for gaming. And they give the option for a static ip.

O2 own Be, and I have heard their service is great also.

Avoid Tiscali like the plague.


Its ADSL2+ and the o2 service is pretty much the same but cheaper and no fastpath.

02s tech support/cs is pretty good mostly not to mention its 24hour and a freephone number and UK based. Bit biased about the tech support as I work for em Twisted Evil

The access package that someone was thinking of is kinda hit and miss, but you get a 30 days to test it before you tied into the contract.

Grez
Neo Spartans
Laconian Syndicate
Posted - 2009.08.15 14:21:00 - [25]
 

If you live near your exchange, go Bethere.

If not, go Virgin Cable.

Godlesswanderer
Gallente
The Scope
Posted - 2009.08.15 18:06:00 - [26]
 

Looks like I'll be going with BT and their unlimited option or SKY since I have Sky+ already and they might be able to give me some sort of deal.

Originally by: Grez
If you live near your exchange, go Bethere.

If not, go Virgin Cable.

Looked up Bethere and according to their site they're not live in my exchange.
Also, Virgin Cable aren't in my area either.

Briggo
Republic Military School
Posted - 2009.08.15 20:01:00 - [27]
 

Originally by: Godlesswanderer
Looks like I'll be going with BT and their unlimited option or SKY since I have Sky+ already and they might be able to give me some sort of deal.

Originally by: Grez
If you live near your exchange, go Bethere.

If not, go Virgin Cable.

Looked up Bethere and according to their site they're not live in my exchange.
Also, Virgin Cable aren't in my area either.


If you're already with Sky, then you'd be crazy not to take up the Sky Unlimited option to be honest, no other company will be as cheap and as good when buying broadband individually.

Ares91
Posted - 2009.08.15 20:10:00 - [28]
 

Never had any problems with 02.

nahtoh
Caldari
Brotherhood of The Saltire
EVE Animal Control
Posted - 2009.08.15 22:58:00 - [29]
 

Originally by: Briggo
Originally by: Godlesswanderer
Looks like I'll be going with BT and their unlimited option or SKY since I have Sky+ already and they might be able to give me some sort of deal.

Originally by: Grez
If you live near your exchange, go Bethere.

If not, go Virgin Cable.

Looked up Bethere and according to their site they're not live in my exchange.
Also, Virgin Cable aren't in my area either.


If you're already with Sky, then you'd be crazy not to take up the Sky Unlimited option to be honest, no other company will be as cheap and as good when buying broadband individually.


If you have a o2 mobile then they beat them on price for the max package you speak of...and the other packages best the pants off sky due to the no usage limit TBH...

Godlesswanderer
Gallente
The Scope
Posted - 2009.08.16 19:53:00 - [30]
 

Edited by: Godlesswanderer on 16/08/2009 19:53:41
Seems I'm not even in the Sky broadband network, so it's going to have to be BT.
In other news, I called up Demon earlier today and they had actually capped me but they didn't say why. I suspect they randomly cap people to save on their own costs or something to that effect. There was no way I had downloaded over 50 gigs. Suffice to say, I now have stable and up to speed internet. Although there's no telling how long that's going to last though.


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