| Author |
Topic |
Tamtel Skreej
Oberon Incorporated
Morsus Mihi
|
Posted - 2009.08.02 06:19:00 - [ 181]
|
Clam Spunj
|
Posted - 2009.08.02 06:22:00 - [ 182]
|
CrazyWombat
hirr
Morsus Mihi
|
Posted - 2009.08.02 06:29:00 - [ 183]
|
EvilDesire
|
Posted - 2009.08.02 06:30:00 - [ 184]
|
WarSears
Minmatar
Shiva
Morsus Mihi |
Posted - 2009.08.02 06:30:00 - [ 185]
|
DirtyMongrel
|
Posted - 2009.08.02 06:31:00 - [ 186]
|
GothSnatch
|
Posted - 2009.08.02 06:32:00 - [ 187]
|
angeleyess
Gallente
Cutting Edge Incorporated
RAZOR Alliance
|
Posted - 2009.08.02 06:38:00 - [ 188]
|
deadmaus
hirr
Morsus Mihi
|
Posted - 2009.08.02 06:56:00 - [ 189]
|
Steely Dhan
Perkone
|
Posted - 2009.08.02 06:56:00 - [ 190]
|
Mexbrutor
|
Posted - 2009.08.02 06:57:00 - [ 191]
|
OwlManAtt
Gallente
Dreddit
Test Alliance Please Ignore
|
Posted - 2009.08.02 07:02:00 - [ 192]
Naïve GMs? EVE doesn't have a grid! m0o cannot be exploiting the game that way because it doesn't work like that! (Wait? It does? Oh #* [email protected]) |
Migitis
Morsus Mihi
|
Posted - 2009.08.02 07:07:00 - [ 193]
|
Trillian Mcmillan
The Arrow Project
Morsus Mihi
|
Posted - 2009.08.02 07:09:00 - [ 194]
|
Vrana
Cry Me A River Inc.
|
Posted - 2009.08.02 07:10:00 - [ 195]
|
Maegashira
Gallente
Free-Space-Ranger
Morsus Mihi
|
Posted - 2009.08.02 07:13:00 - [ 196]
+ |
Blazde
4S Corporation
Morsus Mihi
|
Posted - 2009.08.02 07:16:00 - [ 197]
I'll paste my 'How did we do?' reply from my last petition when I was overbilled, it sums up my views:  Quote:
Same deal as usual, it just seems like 50% of GMs try to fob off petitions hoping you'll give up. Your incentives/rewards to GMs are obviously wrong. It always feels like a game of attrition. Me: the unpaid customer trying in vain to resolve my issue and spending vastly more time than neccesary vs the GM: paid to try and get rid of me. It ain't customer service I'm afraid and it'a a tragedy such a legendary game is lumbered which this.
Update: Then you get a good GM and it goes well. You could probably fire the useless half of your GMs, reduce costs, with no reduction in time to resolve issues (since they don't resolve but just wind us up) and greatly increase customer satisfaction.
For me this wasn't a time critical issue but it was frustrating to waste my time restating the case.
|
Skallebank
Minmatar
Brutor Tribe
|
Posted - 2009.08.02 07:22:00 - [ 198]
supported. |
karttoon
ElitistOps
Pandemic Legion
|
Posted - 2009.08.02 07:46:00 - [ 199]
|
Malcanis
Caldari
Vanishing Point.
The Initiative.
|
Posted - 2009.08.02 08:12:00 - [ 200]
Edited by: Malcanis on 02/08/2009 08:15:02
I have to say that on the few occasions that I personally have had dealings with the GMs, they have been prompt, courteous and efficient. However I have heard some pretty sad stories from people I trust about inconsistent or flat out incomprehensible rulings.
Given that, it's pretty much a no-brainer that more understanding and experience of the game - the extremely complex, technically advanced, highly competitive game - they're ruling on is a good thing.
It would also be nice to have some public policies or guidelines. A "GM Wiki", if you will, of decisions and precedents, that they could refer you to. This can be updated as and when when the rules change, so you don't need to worry about binding yourself.
In all fairness it should also be said that very many eve players have little knowledge (or regard) for the rules either, and I hear a lot of complaints about GMs that make me think "no, duh?". Most 'griefing' and 'reimbursement' complaints I hear of fall into this category.
(All the more reason for the wiki tbh.) |
Qdlaty |
Posted - 2009.08.02 08:17:00 - [ 201]
supported |
Takeshi Nuwen
The X-Trading Company
RAZOR Alliance
|
Posted - 2009.08.02 08:27:00 - [ 202]
|
dtbutch
Caldari
The Ankou
Systematic-Chaos
|
Posted - 2009.08.02 08:34:00 - [ 203]
|
Ninninx Jaasii
Cutting Edge Incorporated
RAZOR Alliance
|
Posted - 2009.08.02 08:41:00 - [ 204]
/Signed
Having to explain game mechanics when in contact with some "GM's" create trust. |
Gritstone
The Graduates
Morsus Mihi
|
Posted - 2009.08.02 08:42:00 - [ 205]
|
Subotaj
2nd Blood Raven Assault Squad
Majesta Empire
|
Posted - 2009.08.02 08:57:00 - [ 206]
|
Jack Nuddels
Minmatar
|
Posted - 2009.08.02 09:03:00 - [ 207]
|
Athenogorras
|
Posted - 2009.08.02 09:08:00 - [ 208]
I got your back on this one Vuk |
Doomed Predator
Caldari Provisions
|
Posted - 2009.08.02 09:13:00 - [ 209]
|
Tazerz
The Graduates
Morsus Mihi
|
Posted - 2009.08.02 09:16:00 - [ 210]
Supported |
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