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blankseplocked [ISSUE] Competence of GM Department
 
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Tamtel Skreej
Oberon Incorporated
Morsus Mihi
Posted - 2009.08.02 06:19:00 - [181]
 


Clam Spunj
Posted - 2009.08.02 06:22:00 - [182]
 


CrazyWombat
hirr
Morsus Mihi
Posted - 2009.08.02 06:29:00 - [183]
 


EvilDesire
Posted - 2009.08.02 06:30:00 - [184]
 


WarSears
Minmatar
Shiva
Morsus Mihi
Posted - 2009.08.02 06:30:00 - [185]
 

Cool

DirtyMongrel
Posted - 2009.08.02 06:31:00 - [186]
 


GothSnatch
Posted - 2009.08.02 06:32:00 - [187]
 

YARRRR!!

angeleyess
Gallente
Cutting Edge Incorporated
RAZOR Alliance
Posted - 2009.08.02 06:38:00 - [188]
 


deadmaus
hirr
Morsus Mihi
Posted - 2009.08.02 06:56:00 - [189]
 


Steely Dhan
Perkone

Posted - 2009.08.02 06:56:00 - [190]
 


Mexbrutor
Posted - 2009.08.02 06:57:00 - [191]
 


OwlManAtt
Gallente
Dreddit
Test Alliance Please Ignore
Posted - 2009.08.02 07:02:00 - [192]
 

Nave GMs?

EVE doesn't have a grid! m0o cannot be exploiting the game that way because it doesn't work like that!

(Wait? It does? Oh #*[email protected])

Migitis
Morsus Mihi
Posted - 2009.08.02 07:07:00 - [193]
 


Trillian Mcmillan
The Arrow Project
Morsus Mihi
Posted - 2009.08.02 07:09:00 - [194]
 


Vrana
Cry Me A River Inc.

Posted - 2009.08.02 07:10:00 - [195]
 


Maegashira
Gallente
Free-Space-Ranger
Morsus Mihi
Posted - 2009.08.02 07:13:00 - [196]
 

+

Blazde
4S Corporation
Morsus Mihi
Posted - 2009.08.02 07:16:00 - [197]
 

I'll paste my 'How did we do?' reply from my last petition when I was overbilled, it sums up my views:

Quote:
Same deal as usual, it just seems like 50% of GMs try to fob off petitions hoping you'll give up. Your incentives/rewards to GMs are obviously wrong. It always feels like a game of attrition. Me: the unpaid customer trying in vain to resolve my issue and spending vastly more time than neccesary vs the GM: paid to try and get rid of me. It ain't customer service I'm afraid and it'a a tragedy such a legendary game is lumbered which this.

Update: Then you get a good GM and it goes well. You could probably fire the useless half of your GMs, reduce costs, with no reduction in time to resolve issues (since they don't resolve but just wind us up) and greatly increase customer satisfaction.

For me this wasn't a time critical issue but it was frustrating to waste my time restating the case.

Skallebank
Minmatar
Brutor Tribe
Posted - 2009.08.02 07:22:00 - [198]
 

supported.

karttoon
ElitistOps
Pandemic Legion
Posted - 2009.08.02 07:46:00 - [199]
 


Malcanis
Caldari
Vanishing Point.
The Initiative.
Posted - 2009.08.02 08:12:00 - [200]
 

Edited by: Malcanis on 02/08/2009 08:15:02
I have to say that on the few occasions that I personally have had dealings with the GMs, they have been prompt, courteous and efficient. However I have heard some pretty sad stories from people I trust about inconsistent or flat out incomprehensible rulings.

Given that, it's pretty much a no-brainer that more understanding and experience of the game - the extremely complex, technically advanced, highly competitive game - they're ruling on is a good thing.

It would also be nice to have some public policies or guidelines. A "GM Wiki", if you will, of decisions and precedents, that they could refer you to. This can be updated as and when when the rules change, so you don't need to worry about binding yourself.

In all fairness it should also be said that very many eve players have little knowledge (or regard) for the rules either, and I hear a lot of complaints about GMs that make me think "no, duh?". Most 'griefing' and 'reimbursement' complaints I hear of fall into this category.

(All the more reason for the wiki tbh.)

Qdlaty
Posted - 2009.08.02 08:17:00 - [201]
 

supported

Takeshi Nuwen
The X-Trading Company
RAZOR Alliance
Posted - 2009.08.02 08:27:00 - [202]
 


dtbutch
Caldari
The Ankou
Systematic-Chaos
Posted - 2009.08.02 08:34:00 - [203]
 


Ninninx Jaasii
Cutting Edge Incorporated
RAZOR Alliance
Posted - 2009.08.02 08:41:00 - [204]
 

/Signed

Having to explain game mechanics when in contact with some "GM's" create trust.

Gritstone
The Graduates
Morsus Mihi
Posted - 2009.08.02 08:42:00 - [205]
 


Subotaj
2nd Blood Raven Assault Squad
Majesta Empire
Posted - 2009.08.02 08:57:00 - [206]
 


Jack Nuddels
Minmatar
Posted - 2009.08.02 09:03:00 - [207]
 


Athenogorras
Posted - 2009.08.02 09:08:00 - [208]
 

I got your back on this one Vuk

Doomed Predator
Caldari Provisions

Posted - 2009.08.02 09:13:00 - [209]
 


Tazerz
The Graduates
Morsus Mihi
Posted - 2009.08.02 09:16:00 - [210]
 

Supported


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