open All Channels
seplocked EVE General Discussion
blankseplocked Protect Your Accounts! [Updated August 9, 2011]
 
This thread is older than 90 days and has been locked due to inactivity.


 
Pages: [1] 2

Author Topic

CCP Fallout

Posted - 2009.07.22 22:23:00 - [1]
 

As you may have noticed, spammers have been recently paying us a visit, opening paying accounts for the sole purpose of spamming our forums. The sites and executable that they have been linking to contain keyloggers. These keyloggers capture your account and password information, rendering your account vulnerable to third-party access and abuse.

We are, and will continue to work diligently in regards to this form of abuse towards our community, and strongly urge you those of you who may have accidentally clicked those links to run a full system scan and change your passwords. It is also advisable to always make sure that your operating system and virus scanner (you do have one, right?) is up-to-date.

We apologize for the inconveniences this spam may be causing you. If you come across said spam, please use the report link, which is located in the top right-hand corner of the offending post. Alternatively with phishing emails, the best route to follow in order to ensure that they're not fooling others is to forward the mail to security@ccpgames.com. That way we can deal with the matter with all of the best possible information available to us.



Game Master Support Blogs
* Account Security

CCP Zymurgist


Gallente
C C P
Posted - 2009.12.17 15:45:00 - [2]
 

One of the avenues of attack by ISK sellers has been through emails that appear to be legitimate emails sent by CCP. Their goal is to trick you into providing them with your account information so they can steal it and your hard-earned ISK. A recent email sent by these ISK sellers talks about how much ISK your account had when you quit and talks about how you can use it for buying PLEX. This is very similar to an email we sent out in October, however, this current email has not been sent by us.

Please be careful when clicking links from emails and websites. Verify they are from CCP as these emails are attempting to install malware to steal your account information. If you at any time you are concerned that an email you received may not be a legitimate email sent from CCP, file a petition and provide the full body and headers of the email.


Fly safe everyone!

CCP Fallout

Posted - 2010.01.11 11:55:00 - [3]
 

We’ve had a significant increase in hacking in the past months probably in response to our Unholy Rage campaign. Accounts are being keylogged by ISK sellers. The same pattern is being witnessed in other MMOs. We have made it harder for them to “farm” ISK by ingame means and thus they turn to desperation in order to stay afloat.

We are working as hard as we can in solving these issues. Unfortunately, Customer Support has to take preemptive action when accounts have been accessed by IPs frequently used by hackers, even though nothing has been stolen yet. We need to make sure that our affected players are aware of the danger and that they take appropriate action in order to secure their systems.

There are ways to avoid getting hacked and we urge all players to take note;

1. Never buy ISK for real money.
2. Never visit ISK selling websites.
3. Never user macro programs.
4. Never share accounts with anyone.
5. Avoid logging into EVE using public computers.
6. Do not use the same username in different MMOs and if you do, certainly do not use the same password.
7. Change your password periodically.
8. Have your password complex.

Following these simple steps will make it much less likely that one’s account will be hacked.

We hope that you, our fine players, will assist us in this by not doing business with hackers and ISK sellers and by encouraging other to do the same.

CCP Fallout

Posted - 2010.02.05 15:17:00 - [4]
 

A new phishing email purporting to offer 5 days and a free gift is going out by phishers. The email looks similar to this. This is not an email from CCP.

CCP Fallout

Posted - 2010.02.22 10:21:00 - [5]
 

We've identified a new phishing attempt with a PLEX reactivation offer, similar to an email we sent out late last year. The email sender is using "offers@eveonline.com" in an attempt to make the email appear to be legit. Please be advised that CCP has not sent this email out, and we encourage you to discard it immediately.

CCP Fallout

Posted - 2010.03.12 12:16:00 - [6]
 

We've been informed that there is a new phishing email being sent out with the subject of "Two Days Left to Reactivate for Free!" This is not an offer CCP has sent out.

Update: this email appears to be sent from offers@eveonline.com.

CCP Adida


C C P
C C P Alliance
Posted - 2010.04.30 12:58:00 - [7]
 

We have discovered a new account Phishing scam.

It's offering 5 days of free activation. It gives you a link that shows "eveonline.com" but is hyper linked to a different address.

DO NOT click on it.

If you have any question of any link in any email right click it and copy it. Paste it into note pad to reveal the actual web address. It will show you the link's actual destination. If it doesn't look legitimate do not click on it.

In this case the web link has eve-online in the address portion then has .zxq.net instead of .com. It also has an extension that "copies" eveonline.com at the end of it to catch the images.

CCP Fallout

Posted - 2010.08.05 19:23:00 - [8]
 

This is the latest fishing attempt:


This is an automated notification regarding the recent change(s)
Our goal is to make the experience may be the most eve, so we hope to get epic of your feedback for registered users of EVE. We invite you to join an online survey in your feedback will help us to decide what will we focus on the next few months , and will give you a new mounts .

http://www.********************/EVE%20Online%20%20My%20Account%20login.htm?ReturnUrl=%2faccountinfo.aspx

The URL has been obviously altered to protect the innocent. When receiving these types of emails, please pay close attention to URLs (here: eve-onlina). Also, we don't have mounts. We have Internet space ships. And that's serious business. We also know how to write EVE properly, and occasionally our grammar is gooder ;)

CCP Zymurgist


Gallente
C C P
Posted - 2010.08.08 14:22:00 - [9]
 

We have another phishing email informing people that there have been changes to their account and asking you to check your account if you did not make these changes. The URL they are giving is of course false, please do not put in your account information there.

Remember to only use secure.eveonline.com (and spelled correctly Smile) to access your account details. Surf safe everyone!

CCP Adida


C C P
C C P Alliance
Posted - 2010.08.20 18:00:00 - [10]
 

Edited by: CCP Adida on 20/08/2010 18:00:29
New phishing email that was discovered:

Hello,

This is an automated notification regarding the recent change made to your EVE account. Your account security info has recently been modified through the Account Management website. If you did NOT make any changes to your account, we recommend you check the account with the following link for assistance keeping your account as secure as possible: http://eveonline.contact<badsitedontclick>verify.net/accountlogin.html. For more information, click here for answers to Frequently Asked Questions or to contact the Account Services team.

Sincerely,
The EVE-online Account Team


CCP Navigator


C C P
C C P Alliance
Posted - 2010.08.29 18:52:00 - [11]
 

New phishing mail:

Hello,

This is an automated notification regarding the recent change made to your EVE account. Your account security info has recently
been modified through the Account Management website.If you did NOT make any changes to your account, we recommend you check the account with
the following link for assistance keeping your account as secure as
possible:

http://www.eveonline.info*badstuffhere*html"> http://www.eveonline*badstuffhere*.html

For more information or answers to Frequently Asked Questions, contact the Account Services
team.

Sincerely,<BR>TheEVE-online Account Team

CCP Zymurgist


Gallente
C C P
Posted - 2010.09.07 14:20:00 - [12]
 

Greetings Pod Pilots! A new phishing email has been identified and we ask that you please be aware of it and do not follow the links included in this email. Remember to surf safe and please keep your account information safe and be aware of what websites you are visiting.

The latest phishing email looks like this:
Hello,

T‏‏‏‏his is an aut‏‏‏‏omat‏‏‏‏ed not‏‏‏‏ificat‏‏‏‏ion regarding t‏‏‏‏he recent‏‏‏‏ change made t‏‏‏‏o your EVE account‏‏‏‏. Your account‏‏‏‏ securit‏‏‏‏y info has recent‏‏‏‏ly been modified t‏‏‏‏hrough t‏‏‏‏he Account‏‏‏‏ Management‏‏‏‏ websit‏‏‏‏e.

If you did NOT‏‏‏‏ make any changes t‏‏‏‏o your account‏‏‏‏, we recommend you check t‏‏‏‏he account‏‏‏‏ wit‏‏‏‏h t‏‏‏‏he following link for assist‏‏‏‏ance keeping your account‏‏‏‏ as secure as possible: ht‏‏‏‏t‏‏‏‏p://www.eveonline.*DO NOT GO HERE*homeinfoadmin.com/loginconfirm.html <http://www.eveonline.*DO NOT GO HERE*homeinfoadmin.com/loginconfirm.html> .

For more informat‏‏‏‏ion, click here <http://www.eveonline.*DO NOT GO HERE*homeinfoadmin.com/loginconfirm.html> for answers t‏‏‏‏o Frequent‏‏‏‏ly Asked Quest‏‏‏‏ions or t‏‏‏‏o cont‏‏‏‏act‏‏‏‏ t‏‏‏‏he Account‏‏‏‏ Services t‏‏‏‏eam.

Sincerely,
T‏‏‏‏he EVE-online Account‏‏‏‏ T‏‏‏‏eam

CCP Adida


C C P
C C P Alliance
Posted - 2010.09.11 20:16:00 - [13]
 

This is an automated notification regarding the recent change(s)
Our goal is to make the experience may be the most EVE games, so we hope to get epic of your feedback for registered users of EVE. We invite you to join an online survey in your feedback will help us to decide what will we focus on the next few months.

The website in question looks like http://www.eveonline.com but instead of an "L" it uses the number "1"

CCP Adida


C C P
C C P Alliance
Posted - 2010.09.14 17:53:00 - [14]
 

A new email is circulating around that looks very official. It uses EVE Online images and copies our formatting of past reactivation emails. There are a lot of grammatical errors in this email.


The exact text:

Over 20,000 players have reactivated accounts and returned to EVE Online. We're hoping you join them! Your characters are just as you left them, ready to take the challenges of all the new content that has been added since you were last here. Every account that is reacitvated through this promotion will be eligible for reduced subscription price of 5.95$ for the first month after the five-day period ends.

<image of "PLAY EVE NOW">

CLICK HERE TO FLY FREE FOR 5 DAYS

Terms and conditions
Offer expires October 31st, 2010. Full terms and conditions can be found on the current promotion reactivation page.

CCP Fallout

Posted - 2010.10.03 18:53:00 - [15]
 

Here's another nefarious Web site you should not visit: http://eveonline-accountmanagement.limeDONOTCLICKORPASTEwebs.com/images/https/secure.eveonline.com/login.aspxReturnUrl2fAccountManMenu.aspx3faid3d103543aid193543.htm

CCP StevieSG

Posted - 2010.11.11 15:04:00 - [16]
 

New Phishing email:http://eve-0nline. DO NOT GO HERE limewebs.com/ images/album/lang/EN/slo/cache/https/secure.eveonline.com/login.aspxReturnUrl2fAccountManMenu.aspx3faid3d103543aid193543.htm

The above link came with an e-mail offering a 5 days reactivation of eve accounts. Do not click any links from this address.

CCP Adida


C C P
C C P Alliance
Posted - 2010.11.20 21:07:00 - [17]
 

Reported: There's an email circulating that offers 60 GTC for 360 mil ISK. The from line appears that it say "support@eveonline.com". Do not click on any of the links in this email as it is not from CCP.

CCP Navigator


C C P
C C P Alliance
Posted - 2010.12.14 10:08:00 - [18]
 

One of the latest mails circulating has a link to Account Management which sends you to 'h**p:/218.12.32.213/ sansha/https/secure.eveonline.com/login.aspxReturnUrl2fAccountManMenu.aspx3faid3d103543aid193543.htm' - Please do not attempt to fix or copy this link and paste it into a browser.

This is most definitely a phishing link and we urge you to remain vigilant as always.

CCP Spitfire


C C P
C C P Alliance
Posted - 2010.12.17 11:31:00 - [19]
 

There is another malicious email out there. It has the subject "EVE Online: Character Transfer" and appears to have been sent from "Offers@eveonline.com". It asks you to visit the Account Management page, but the URL provided in the mail instead leads to a phishing site. Please do not click that link.

CCP Zymurgist


Gallente
C C P
Posted - 2010.12.20 22:12:00 - [20]
 

Hello everybody!

Looks like there is a new phishing email out with the subject *EVE Online - Character Transfer* similar to the previous one we have seen but with a different character name. If you aren't expecting a character transfer please do not click the links in the email. If you are expecting a character transfer notice, please verify the information in the email and TRIPLE check the links before clicking them.

If in doubt you can always navigate manually to secure.eveonline.com and inspect your account information.

CCP StevieSG

Posted - 2011.01.07 15:06:00 - [21]
 

There are two new phishing mails in the works with content as bellow:

Mail 1


To: <my email adress>
Subject: Petition: EVE Online Account suspended
From: EVE Online <support@eve-online.com>

Hi,

This mail is sent to inform you that your EVE Online account, has been closed as the account security is compromised.

It appears that hackers have gained access to your account. In order to prevent damage to your account we have closed it for seven days and created a new random password for it. Please make sure to clean your PC of keyloggers and trojans before accessing the account again.

All you should need to do, in order to gain back access to the account, is to use the following link: <tiny url inserted>

There are ways to avoid getting hacked;

1. Never buy ISK for real money.
2. Never visit ISK selling websites.
3. Never use macro programs.
4. Never share accounts with anyone.
5. Avoid logging into EVE using public computers.
6. Do not use the same username in different MMOs and if you do, certainly do not use the same password.
7. Change your password periodically.
8. Maintain a complex password.

Following these simple steps will make it much less likely that one’s account will be hacked.

Best regards,
Senior GM Nova
EVE Online Customer Support







Mail 2:

EVE Online - Character Transfer

Hello,

Another player is transferring the character NAME REMOVED to your account.

We are currently processing this transfer. The character being transferred will remain on the sender's account, but will not be playable until the transfer automatically completes.

If you are not the intended recipient of this character or are not expecting to receive a character, then follow this link:LINK REMOVED


If you have any questions, you may browse the EVE Knowledgebase or email support@eve-online.com and one of our customer support representatives will be happy to assist you.






Do not click any links regarding these mails, some direct to this site, others to a phishing site.



StevieSG
EVE Community Team
CCP Hf, EVE Online
Contact Us

CCP StevieSG

Posted - 2011.01.14 15:40:00 - [22]
 

There is a new mail in the works with content as bellow:

View this message in a browser.

Five free days of game time and the free CONCORD Echelon are almost gone. Reactivate before February 3rd and get

Five Free Days of EVE Online
The CONCORD Echelon, a frigate-class codebreaker ship
Thousands or even Millions of Skill Points that are waiting for you as a r esult of the recent Learning skills change



FIVE DAYS OF FREE EVE ONLINE
Offer expires February 3rd, 2011

As an added bonus, when you react ivate, you can get 60 Days of EVE Online for only 19.95.


We look forward to your return and we wish you the happiest of holiday seasons.

- The EVE Online Dev team


Need to reinstall? Visit the Download Page
Forgot your password?

Terms and Conditions
Offer ends Thursday, February 3rd, 2011. PayPal, Direct Debit, Credit Cards, WebMon ey, PaySafe Cards and iDeal may be used. ETC, PLEXes and CDKey cannot be used with this offer. After the 60-day promotional period, your account will renew auto





DO NOT CLICK ANY LINKS from this mail if you receive it.



StevieSG
EVE Community Team
CCP Hf, EVE Online
Contact Us





CCP Zymurgist


Gallente
C C P
Posted - 2011.01.26 21:05:00 - [23]
 

There is a new phishing email in circulation that is advertising a contest and asking you to log into EVE Gate. Please be careful and do not click the links in this email:

Quote:

STEP ONE: Visit EVEGATE.COM.
STEP TWO: Ent er your information and the answers to the two questions about EVEGATE.

It’s that easy! First Prize is an EVE-emblazoned Custom Gaming PC featuring:

An Intel i7 Processor
Cutting edge NVidia graphics
High-performance Ballistix memory
SteelSeries mouse and keyboard
EVE Online decals
A One-Year Subscription of EVE Online

Visit EVEGATE.COM for complete prizes and details!

*No Purchase necessary



Surf Safe and Fly Safe pilots!

CCP Fallout

Posted - 2011.02.01 21:59:00 - [24]
 

They are getting crafty. The below email was sent on February 1st, and uses copy taken from the official EVE Online Web site regarding the network issues we experienced on that day. Do not click the link in the body of the email if you received a copy of this:

Quote:

We are currently experiencing issues with our accounts database. While players are adversely affected by this, features such as the EVE Online Web site, forums, the API, and our billing services are currently unavailable to many users.Please use the following link to check if you are affected by losing your account:

https://secure.eveonline.com/AccountManMenu.aspx <-- do not click this in the email!
We are in the process of switching to our backup database.
We apologize for any inconvenience this may cause you.

Best regards
The Eve-Online Customer Support Team


CCP Adida


C C P
C C P Alliance
Posted - 2011.02.16 18:30:00 - [25]
 

This attempt has been brought to our attention recently. The "link to the dev blog" brings you to an account log in page. Don't click it.

Quote:
It goes something as follows:

Win Big Prizes with Eve Online Lottery !

Are you tired with all lotteries which offer you to earn ships you can't fly ?

Do you want to simpl y win ships you can fly?

EVE Online organizes first lottery and invites you to win one of over one hundred prizes.


Here is your chance to win one of over one hundred prizes.


Visit our Dev blog for details.


First Prize is an racial Titan of your choise with best ingame fittings.
Second Prize is an racial Titan of your choise with standard fittings.
Third Prize is an racial Supercarrier of your choise with best ingame fittings.


Visit Eve Online for complete prizes and details!

*Good Luck to all participants!


It looks very official, and the dev blog link takes you to log-in to your account.

A trance reveals that it appears to originate from the Comcast network..

CCP Adida


C C P
C C P Alliance
Posted - 2011.02.17 21:47:00 - [26]
 

Another phishing attempt that's similar to the other character trasnfer.

Quote:
"You have chosen to transfer your character to the account named xxxxxxxx.

We are currently processing this transfer. The character you are transferring will remain on your account, but will not be playable until the transfer automatically completes.

If you did not initiate this character transfer, please file a petition to Customer Support.

If you have any questions, you may browse the EVE Knowledgebase or email support@eve-online.com and one of our customer support representatives will be happy to assist you."


Now initially I found it odd that a few of us not wanting to transfer characters recieved this email on the same day. So naturally I linked the link to create a petition to stop this transfer.

Once I do I get this message - "Reported Web Forgery blah blah blah." My computer just saved my ass in other words.

So my warning to you is this. If you recieve this email create a petition in game. Do not follow any links ect....


CCP StevieSG

Posted - 2011.02.18 16:36:00 - [27]
 

A new Phishing attempt reads:

Quote:


"From: Support@eveonline.com to ............"

"Thank you for contacting EVE-online Customer Support.
This is an automated reply to let you know that we have received your message and will address it as soon as possible.
If you have not already done so, you may want to go through the Knowledge Base and to see if you can find a solution to your problem there.
Please do not file additional petitions about this incident. If you wish to update your active petition, please use the following link:LINK REMOVED

Use this password to access your petition:
A01FF7C4

Best regards
The Eve-Online Customer Support Team
Your petition:
"Hello,
I have lost my e-mail password for this account.Could you help me by changing the e-mail address on my account to EMAIL REMOVED
Thanks"



CCP Zymurgist


Gallente
C C P
Posted - 2011.04.16 21:28:00 - [28]
 

Reports of a new phishing mail have come to our attention asking players to sign into a website and claim an "easter ship". Please fly safe and disregard these emails.

CCP Navigator


C C P
C C P Alliance
Posted - 2011.04.27 12:10:00 - [29]
 

Sony’s PSN network has been compromised and the following customer data has been obtained:

• Your name
• Your address (city, state, and zip)
• Country
• E-mail address
• Birthday
• PSN password and login name

If you had a PSN account that used any of the same login information you use anywhere else you are advised to change it immediately. This goes for secret questions that can be used potentially to access your email or other personal accounts as well. You should also review any credit card details used on the PSN network as there is no definite answer as to whether this information was compromised. Please see the article from Ars Technica with some more details for the curious: http://arstechnica.com/gaming/news/2011/04/sony-admits-utter-psn-failure-your-personal-data-has-been-stolen.ars.

We would like to remind players that one should never use the same login information across various sites and services. This helps ensure that your information can be secure when a popular service has been compromised.

CCP Fallout

Posted - 2011.06.02 17:37:00 - [30]
 

We have become aware of emails being sent to some users that appear to be from the address community@ccpgames.com. Please note that neither the EVE Online Community team nor CCP sent these emails. We strongly urge anyone who has received emails that appear to be in a newsletter format from this email address to disregard the email and do not click any links which may appear in said emails.


Pages: [1] 2

This thread is older than 90 days and has been locked due to inactivity.


 


The new forums are live

Please adjust your bookmarks to https://forums.eveonline.com

These forums are archived and read-only